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Together Light Incorporated

7 Job openings at Together Light Incorporated
HT Travel Specialist India 1 years Not disclosed Remote Full Time

We’re Hiring a Travel Specialist! Do you have a passion for travel and helping others explore the world? If you’ve always dreamed of turning your love for travel into a career, we want to hear from you! Position: Travel Specialist Work Set up: Remote Rate: $3-$5 per hour What’s in it for you? Competitive Salary + Sales Commission – Imagine getting paid to do what you love! Supportive Team – Work with passionate people who share your enthusiasm for travel. Professional Growth – Get opportunities to level up your skills and career. Key Responsibilities: Book and plan amazing trips for our clients. Recommend the best destinations, hotels, and activities. Be a travel expert – help clients make informed decisions! Strive to achieve goals differently.  Qualifications: At least second-year college level Proven Experience: At least 1 year experience as a travel specialist/agent/consultant, preferably in a fast-paced environment. Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members. Ability to collaborate with different nationalities to assist with their travel needs. Attention to Detail: High level of attention to detail in booking travel services. Technical Proficiency: Familiarity with travel booking systems, reservations, documentation, compliance, and itinerary management. Cultural Fit: Understanding and aligning with the company’s values and culture to ensure the best candidate fit. Ready to Join Us? Apply now, join our team, and help us assist our clients with their travel needs. Show more Show less

Welcome Agent India 1 years None Not disclosed Remote Full Time

Title: CF Welcome Agent Location: Full Time-Contractor, Remote Compensation: Training Period: $2 per hour and from the 2nd Month Onwards: $1 per hour plus $7 for each successful appointment show-up and additional commission for every successful endorsement. We’re Hiring a Remote Superstar Appointment Setter In Dating / Matchmaking Industry! Are you an excellent communicator who loves connecting with people and creating positive first impressions? Can you PASSIONATELY follow an existing sales script and process? Do you enjoy helping others while working in a fast-paced, mission-driven environment? If so, we’d love to welcome you to our team! If so, we have to talk, so you can be the next ROCK STAR on our sales team. YOUR NEW JOB: As our Superstar Welcome Agent, you’ll guide and inspire our members to find their happily-ever-after love. In this role, you will be the first point of contact for our potential clients—qualifying leads and setting up appointments with our Sales Team. Your work directly contributes to helping our members find love and build a future together. What You’ll Do: Make outbound calls to potential clients and schedule consultations with the Love Specialist. Handle inbound calls, chats, and emails, converting interest into scheduled appointments. Provide a positive, professional, and welcoming experience to all prospective clients. Follow up with clients via SMS, email, and calls when needed. Learn continuously about our services, ads, and client-facing materials. Meet and exceed appointment-setting targets and KPIs. Update the CRM and internal systems with client information and outcomes. Collaborate with team members and support departments to ensure a smooth handover. Identify recurring issues or concerns and report them to the Manager. Take initiative to improve processes and contribute ideas for team success. Who You Are: At least 1 year of experience in sales, customer service, or appointment setting. Strong verbal and written communication skills in English. Great listening skills and attention to detail. Professional phone etiquette with a warm, persuasive tone. Proactive, self-motivated, and results-oriented. Organized and able to multitask efficiently. Comfortable with flexible hours, including nights and weekends. Open to feedback and committed to continuous improvement. Able to work independently in a quiet, dedicated workspace. Tech-savvy with reliable fiber optic internet (minimum 50 Mbps). What We Offer: A supportive, collaborative team environment. Opportunities for growth and learning. A chance to make a difference in people’s lives, one call at a time. Interested? Then please apply, and we'll send you a link to our application form.

High End Dating Service Lifecycle Marketing Product & Project Manager | TogetherLight india 3 years None Not disclosed Remote Full Time

Job Overview Title: High End Dating Service Lifecycle Marketing Product & Project Manager Employment Type: Full-Time , Independent Contractor, Remote Rate: $10-14 per hour Job Description Lifecycle Marketer?? Let’s skip the typical job description. We’re looking for a certain kind of marketer… and we care more about what drives you than the buzzwords on your resume. See if this is you: Do you believe the best marketing doesn’t feel like marketing at all, but like exploring and gobbling in a candy shop? Could you get your heart pumping by building an automated engine that makes that happen? Are you obsessed with the user’s point of view? Could you see a customer journey not only as a funnel, but as a story that transforms someone’s life? Do you believe that speaking to a thousand people requires speaking to each one as an individual? Do you love turning a faceless audience into personal, meaningful segments? Do you get a thrill from solving the puzzle of why a user left? Are you driven to craft the perfect message to win them back? Are you a top performer who believes opinions are good, but data is better? Do you feel compelled to test, measure, and prove which message has the most impact? Do you love turning complexity into a seamless process? Can you keep track of multiple campaign flows and turn on a dime when a new opportunity emerges? Do you see technology as a creative tool? Are you ready to master platforms like Clarity, Customer.io or Braze to bring your strategic vision to life? Are you a natural translator in the workplace? Can you speak the language of engineers, product managers, and support teams to create a unified user experience that actually works and feels like a million dollar car? Do you have the self-discipline and dedicated setup to deliver world-class work, remotely? If you answered yes to those questions, we want to hear from you! About The Role As the CF User Lifecycle Product Marketing & Project Manager, you will focus on optimizing customer journeys and, the execution of personalized marketing campaigns on web, mobile, and app platforms for Christian Filipina – one of the most trusted dating platforms in 2025. You’ll manage campaigns that guide users from onboarding to loyalty, using automation and segmentation to drive engagement. With a strong focus on retention, conversion, and lifecycle performance, you’ll optimize each stage of the user experience. Collaborating across teams, you’ll ensure consistent, data-driven communication that supports business growth with actionable insights. Key Responsibilities Customer Journey Mapping Develop and maintain a deep understanding of the customer journey, keeping it documented visually and in text. This documentation is used in identifying key touchpoints and opportunities for engagement throughout the entire lifecycle. Identify key drop-off points, growth opportunities, and friction in the user journey. Segmentation & Targeting: Segment the customer base based on demographics, behaviour, intent, payment history, lifecycle stage & other relevant criteria. Create tailored messaging strategies and conversion funnels for each segment to maximize engagement and conversions. Emails / SMS / Push notifications / In-App Messaging / Pop-up Marketing: Develop and execute campaigns that align with different stages of the customer lifecycle, including onboarding, engagement, purchase, and retention. Personalization at Scale: Leverage data to implement personalized marketing strategies to deliver relevant content and offers based on customer behavior, preferences, and demographics. Tailor recommendations, calls-to-action, and reminders to resonate with individual users and increase response rates. Automation: Utilize marketing automation tools to set up and optimize automated campaigns, ensuring timely and personalized communication with customers at various lifecycle stages. Member Success & Completion Strategies: Design and execute strategies that help members successfully achieve their relationship goals, including completing their full payment plan without unnecessary delays. Ensure members remain engaged and active after sign-up through targeted promotions, personalized guidance, and effective feedback mechanisms. Prioritize member success even if it means shorter engagement cycles, and foster long-term value by encouraging satisfied members to refer others. Data Analysis & Reporting: Track KPIs across activation, engagement, retention, and conversion. Analyze customer data to track the performance of lifecycle marketing campaigns, identify trends, regularly report, and provide actionable insights for continuous improvement. Cross – Channel Integration: Ensure a seamless and cohesive customer experience across multiple channels, such as email, social media, in-app messaging, and other relevant touchpoints. Collaboration with Cross-Functional Teams: Work closely with product, sales, and customer support teams to align marketing efforts with overall business goals and ensure consistency in messaging. Act as a bridge between teams to ensure lifecycle strategy supports both the business and the user. Testing and Optimization Conduct A/B testing and other experiments to optimize messaging, timing, and content to improve overall campaign effectiveness. Document learnings and implement winners across journeys. Qualifications Proven Experience: At least 3 years of experience managing user lifecycles, ideally in a product marketing role. Google Sheets Expertise: Strong proficiency in Google Sheets for tracking data, analyzing metrics, and reporting results. Communication Skills: Excellent verbal and written communication skills to effectively collaborate with partners and internal teams. Lifecycle Campaigns and Customer Mapping: Proven ability to map customer journeys and run cohesive campaigns across the user lifecycle. Attention to Detail: Strong focus on ensuring accuracy and success across lifecycle performance metrics. Marketing Automation: Proficiency in using marketing automation tools like Customer.io, Braze, HubSpot, or Klaviyo to automate campaigns. Data Driven: Comfortable using data to track the performance of lifecycle marketing campaigns, identify trends, regularly report, and provide actionable insights for continuous improvement. If this is the perfect role for you, and you are available to work soon, apply now. Simply fill out the application form linked below and we will be in touch very soon with instructions on your next steps. Don’t wait, because we are hiring soon. Apply now. Application Form Please attempt a typing test from typingtest.com – 3 minutes medium text and score at least 45 WPM on your desktop or laptop to proceed. We can only work with candidates who score 45 wpm or higher. If you successfully pass the typing test, I would like to invite you to complete the following form: https://forms.gle/7QP65aNSefd7HGgL9

High End Dating Service Lifecycle Marketing Product & Project Manager | TogetherLight india 3 years None Not disclosed Remote Full Time

Job Overview Title: High End Dating Service Lifecycle Marketing Product & Project Manager Employment Type: Full-Time , Independent Contractor, Remote Rate: $10-14 per hour Job Description Lifecycle Marketer?? Let’s skip the typical job description. We’re looking for a certain kind of marketer… and we care more about what drives you than the buzzwords on your resume. See if this is you: Do you believe the best marketing doesn’t feel like marketing at all, but like exploring and gobbling in a candy shop? Could you get your heart pumping by building an automated engine that makes that happen? Are you obsessed with the user’s point of view? Could you see a customer journey not only as a funnel, but as a story that transforms someone’s life? Do you believe that speaking to a thousand people requires speaking to each one as an individual? Do you love turning a faceless audience into personal, meaningful segments? Do you get a thrill from solving the puzzle of why a user left? Are you driven to craft the perfect message to win them back? Are you a top performer who believes opinions are good, but data is better? Do you feel compelled to test, measure, and prove which message has the most impact? Do you love turning complexity into a seamless process? Can you keep track of multiple campaign flows and turn on a dime when a new opportunity emerges? Do you see technology as a creative tool? Are you ready to master platforms like Clarity, Customer.io or Braze to bring your strategic vision to life? Are you a natural translator in the workplace? Can you speak the language of engineers, product managers, and support teams to create a unified user experience that actually works and feels like a million dollar car? Do you have the self-discipline and dedicated setup to deliver world-class work, remotely? If you answered yes to those questions, we want to hear from you! About The Role As the CF User Lifecycle Product Marketing & Project Manager, you will focus on optimizing customer journeys and, the execution of personalized marketing campaigns on web, mobile, and app platforms for Christian Filipina – one of the most trusted dating platforms in 2025. You’ll manage campaigns that guide users from onboarding to loyalty, using automation and segmentation to drive engagement. With a strong focus on retention, conversion, and lifecycle performance, you’ll optimize each stage of the user experience. Collaborating across teams, you’ll ensure consistent, data-driven communication that supports business growth with actionable insights. Key Responsibilities Customer Journey Mapping Develop and maintain a deep understanding of the customer journey, keeping it documented visually and in text. This documentation is used in identifying key touchpoints and opportunities for engagement throughout the entire lifecycle. Identify key drop-off points, growth opportunities, and friction in the user journey. Segmentation & Targeting: Segment the customer base based on demographics, behaviour, intent, payment history, lifecycle stage & other relevant criteria. Create tailored messaging strategies and conversion funnels for each segment to maximize engagement and conversions. Emails / SMS / Push notifications / In-App Messaging / Pop-up Marketing: Develop and execute campaigns that align with different stages of the customer lifecycle, including onboarding, engagement, purchase, and retention. Personalization at Scale: Leverage data to implement personalized marketing strategies to deliver relevant content and offers based on customer behavior, preferences, and demographics. Tailor recommendations, calls-to-action, and reminders to resonate with individual users and increase response rates. Automation: Utilize marketing automation tools to set up and optimize automated campaigns, ensuring timely and personalized communication with customers at various lifecycle stages. Member Success & Completion Strategies: Design and execute strategies that help members successfully achieve their relationship goals, including completing their full payment plan without unnecessary delays. Ensure members remain engaged and active after sign-up through targeted promotions, personalized guidance, and effective feedback mechanisms. Prioritize member success even if it means shorter engagement cycles, and foster long-term value by encouraging satisfied members to refer others. Data Analysis & Reporting: Track KPIs across activation, engagement, retention, and conversion. Analyze customer data to track the performance of lifecycle marketing campaigns, identify trends, regularly report, and provide actionable insights for continuous improvement. Cross – Channel Integration: Ensure a seamless and cohesive customer experience across multiple channels, such as email, social media, in-app messaging, and other relevant touchpoints. Collaboration with Cross-Functional Teams: Work closely with product, sales, and customer support teams to align marketing efforts with overall business goals and ensure consistency in messaging. Act as a bridge between teams to ensure lifecycle strategy supports both the business and the user. Testing and Optimization Conduct A/B testing and other experiments to optimize messaging, timing, and content to improve overall campaign effectiveness. Document learnings and implement winners across journeys. Qualifications Proven Experience: At least 3 years of experience managing user lifecycles, ideally in a product marketing role. Google Sheets Expertise: Strong proficiency in Google Sheets for tracking data, analyzing metrics, and reporting results. Communication Skills: Excellent verbal and written communication skills to effectively collaborate with partners and internal teams. Lifecycle Campaigns and Customer Mapping: Proven ability to map customer journeys and run cohesive campaigns across the user lifecycle. Attention to Detail: Strong focus on ensuring accuracy and success across lifecycle performance metrics. Marketing Automation: Proficiency in using marketing automation tools like Customer.io, Braze, HubSpot, or Klaviyo to automate campaigns. Data Driven: Comfortable using data to track the performance of lifecycle marketing campaigns, identify trends, regularly report, and provide actionable insights for continuous improvement. If this is the perfect role for you, and you are available to work soon, apply now. Simply fill out the application form linked below and we will be in touch very soon with instructions on your next steps. Don’t wait, because we are hiring soon. Apply now. Application Form Please attempt a typing test from typingtest.com – 3 minutes medium text and score at least 45 WPM on your desktop or laptop to proceed. We can only work with candidates who score 45 wpm or higher. If you successfully pass the typing test, I would like to invite you to complete the following form: https://forms.gle/7QP65aNSefd7HGgL9

US Immigration Paralegal india 10 years None Not disclosed Remote Full Time

Title: US Family Immigration Paralegal (full-time contractor, Remote from India only) Rate: $5-8/hour Are you the US Family Immigration Paralegal our clients need? Do you have extensive experience successfully assisting clients with family-based immigration petitions to the USA? Are you a self-driven professional who thrives on delivering exceptional results for clients? Are you passionate about helping families navigate the complexities of immigration? Can you manage your workload independently while collaborating with a remote team? If you answered “yes” to these questions, we would love to talk to you. About Us: Together Light Inc. provides immigration consultations and assistance to clients seeking to relocate to the Philippines and the United States. With a remote sales and marketing team that consistently generates over 100 new paid clients per month, we ensure that our clients receive expert assistance in preparing their immigration petitions. Our team includes over 20 full-time employees in our office in the Philippines and an equal number of remote contractors working from their home offices. For the past 10 years, we have grown steadily in both revenue and team size, thanks to our commitment to transparency, accountability, and continuous learning. What You Will Do: Manage Client Relationships Can you communicate clearly and efficiently with clients, helping them understand the complex legal requirements? You’ll be the go-to person for any questions or concerns about their applications. Collaborate with Our Team Do you excel at remote work? You’ll work closely with our international team of contractors and full-time employees, ensuring smooth coordination and sharing best practices. Are you prepared to work in a fast-paced, remote setting with a stable internet connection and modern equipment?  Maintain High-Quality Standards Are you detail-oriented and results-driven? We need someone who can handle a high volume of cases without sacrificing quality, all while adhering to the legal and procedural guidelines set by our company. Driven by Process Excellence Are you meticulous and process-driven? We need someone who strictly follows our established and approved procedures, ensuring consistency and precision in every task. You'll handle a high volume of cases while maintaining strict adherence to company guidelines and documentation standards. Do you thrive on data and metrics? We’re looking for someone who can analyze numbers, identify areas for improvement, and recommend changes—but only after careful discussion and analysis that supports the process enhancement. Are you committed to process documentation? We need someone who excels at maintaining detailed records of every step in the workflow, ensuring transparency, traceability, and continuous compliance with legal and procedural standards. More About You: Do you have 2+ years of experience in family-based immigration petitions to the USA? Your experience will be key to ensuring the best outcomes for our clients. Are you a big-picture planner? You’ll need to plan and execute strategies for managing multiple client cases effectively. Are you skilled in communication? Whether interacting with clients or collaborating with team members, you’ll need to articulate complex information in a clear and approachable way. Can you inspire and lead? You will help guide and mentor remote team members when necessary. Are you comfortable using time management and time-tracking software to log your work efficiently? Do you have the flexibility to work across different time zones as needed to collaborate with team members globally? Qualifications: US Immigration experience with family petitions (2+ years) LLB or equivalent 3-year or 5-year law degree. Strong planning and organizational skills High-level communication proficiency Customer/client focus with a dedication to delivering the best outcomes If this sounds like you, please apply, and we’ll send you a link to our application form. Note: 1) One of our qualification criteria is taking a typing test for our applicants. Would you be comfortable? 2) Do you have access to a USB Headset (“USB” and not Aux Cable or 3.5 mm Headphone Jack or Earphones / Bluetooth Headphones) or can you acquire one for the Interviews? 3) Would you be comfortable acquiring a desktop computer for this position if you are hired?

High End Dating Service Lifecycle Marketing Product & Project Manager | TogetherLight india 3 years None Not disclosed Remote Full Time

Job Overview Title: High End Dating Service Lifecycle Marketing Product & Project Manager Employment Type: Full-Time , Independent Contractor, Remote Rate: $10-14 per hour Job Description Lifecycle Marketer?? Let’s skip the typical job description. We’re looking for a certain kind of marketer… and we care more about what drives you than the buzzwords on your resume. See if this is you: Do you believe the best marketing doesn’t feel like marketing at all, but like exploring and gobbling in a candy shop? Could you get your heart pumping by building an automated engine that makes that happen? Are you obsessed with the user’s point of view? Could you see a customer journey not only as a funnel, but as a story that transforms someone’s life? Do you believe that speaking to a thousand people requires speaking to each one as an individual? Do you love turning a faceless audience into personal, meaningful segments? Do you get a thrill from solving the puzzle of why a user left? Are you driven to craft the perfect message to win them back? Are you a top performer who believes opinions are good, but data is better? Do you feel compelled to test, measure, and prove which message has the most impact? Do you love turning complexity into a seamless process? Can you keep track of multiple campaign flows and turn on a dime when a new opportunity emerges? Do you see technology as a creative tool? Are you ready to master platforms like Clarity, Customer.io or Braze to bring your strategic vision to life? Are you a natural translator in the workplace? Can you speak the language of engineers, product managers, and support teams to create a unified user experience that actually works and feels like a million dollar car? Do you have the self-discipline and dedicated setup to deliver world-class work, remotely? If you answered yes to those questions, we want to hear from you! About The Role As the CF User Lifecycle Product Marketing & Project Manager, you will focus on optimizing customer journeys and, the execution of personalized marketing campaigns on web, mobile, and app platforms for Christian Filipina – one of the most trusted dating platforms in 2025. You’ll manage campaigns that guide users from onboarding to loyalty, using automation and segmentation to drive engagement. With a strong focus on retention, conversion, and lifecycle performance, you’ll optimize each stage of the user experience. Collaborating across teams, you’ll ensure consistent, data-driven communication that supports business growth with actionable insights. Key Responsibilities Customer Journey Mapping Develop and maintain a deep understanding of the customer journey, keeping it documented visually and in text. This documentation is used in identifying key touchpoints and opportunities for engagement throughout the entire lifecycle. Identify key drop-off points, growth opportunities, and friction in the user journey. Segmentation & Targeting: Segment the customer base based on demographics, behaviour, intent, payment history, lifecycle stage & other relevant criteria. Create tailored messaging strategies and conversion funnels for each segment to maximize engagement and conversions. Emails / SMS / Push notifications / In-App Messaging / Pop-up Marketing: Develop and execute campaigns that align with different stages of the customer lifecycle, including onboarding, engagement, purchase, and retention. Personalization at Scale: Leverage data to implement personalized marketing strategies to deliver relevant content and offers based on customer behavior, preferences, and demographics. Tailor recommendations, calls-to-action, and reminders to resonate with individual users and increase response rates. Automation: Utilize marketing automation tools to set up and optimize automated campaigns, ensuring timely and personalized communication with customers at various lifecycle stages. Member Success & Completion Strategies: Design and execute strategies that help members successfully achieve their relationship goals, including completing their full payment plan without unnecessary delays. Ensure members remain engaged and active after sign-up through targeted promotions, personalized guidance, and effective feedback mechanisms. Prioritize member success even if it means shorter engagement cycles, and foster long-term value by encouraging satisfied members to refer others. Data Analysis & Reporting: Track KPIs across activation, engagement, retention, and conversion. Analyze customer data to track the performance of lifecycle marketing campaigns, identify trends, regularly report, and provide actionable insights for continuous improvement. Cross – Channel Integration: Ensure a seamless and cohesive customer experience across multiple channels, such as email, social media, in-app messaging, and other relevant touchpoints. Collaboration with Cross-Functional Teams: Work closely with product, sales, and customer support teams to align marketing efforts with overall business goals and ensure consistency in messaging. Act as a bridge between teams to ensure lifecycle strategy supports both the business and the user. Testing and Optimization Conduct A/B testing and other experiments to optimize messaging, timing, and content to improve overall campaign effectiveness. Document learnings and implement winners across journeys. Qualifications Proven Experience: At least 3 years of experience managing user lifecycles, ideally in a product marketing role. Google Sheets Expertise: Strong proficiency in Google Sheets for tracking data, analyzing metrics, and reporting results. Communication Skills: Excellent verbal and written communication skills to effectively collaborate with partners and internal teams. Lifecycle Campaigns and Customer Mapping: Proven ability to map customer journeys and run cohesive campaigns across the user lifecycle. Attention to Detail: Strong focus on ensuring accuracy and success across lifecycle performance metrics. Marketing Automation: Proficiency in using marketing automation tools like Customer.io, Braze, HubSpot, or Klaviyo to automate campaigns. Data Driven: Comfortable using data to track the performance of lifecycle marketing campaigns, identify trends, regularly report, and provide actionable insights for continuous improvement. If this is the perfect role for you, and you are available to work soon, apply now. Simply fill out the application form linked below and we will be in touch very soon with instructions on your next steps. Don’t wait, because we are hiring soon. Apply now. Application Form Please attempt a typing test from typingtest.com – 3 minutes medium text and score at least 45 WPM on your desktop or laptop to proceed. We can only work with candidates who score 45 wpm or higher. If you successfully pass the typing test, I would like to invite you to complete the following form: https://forms.gle/7QP65aNSefd7HGgL9

Operations Manager (Remote) india 10 years None Not disclosed Remote Full Time

Job Title: Remote Service Delivery Manager Employment Type: Full-Time Remote Independent Contractor Compensation: 15-25$ per hour (India) Can you lead a BPO team of experienced consultants to efficiently provide high-quality service to US and Filipino clients? Do you love delivering seamless service experiences for end-clients? Are you an expert in managing service operations and leading teams to exceed client expectations? Do you have a knack for optimizing processes and driving continuous improvement? Are you a whiz with designing and using online tools like G-Suite? Are you extremely intelligent? Do you have impeccable interpersonal integrity? Can you communicate effectively with "direct" American clients and owners? Do you ruthlessly find the "root cause" of any mistake, to happily improve operations quality? Do you know how to keep Filipino employees and contractors happy, motivated, and productive? Do you have a J.D. or M.B.A. degree? If you answered “yes” to these questions, we would love to hear from you! About Us: Together Light Inc. provides immigration consultations and assistance to clients seeking to relocate to the Philippines and the United States. With a remote sales and marketing team that consistently generates over 100 new paid clients per month, we ensure that our clients receive expert assistance in preparing their immigration petitions. Our team includes over 40 full-time employees in our office in the Philippines and a dozen remote contractors working from their home offices. For the past 10 years, we have grown steadily in both revenue and team size, thanks to our commitment to transparency, accountability, and continuous learning. What You Will Do: Manage Client Relationships Communicate clearly and effectively, translating client requirements into actionable plans. Proactively address and resolve client issues while maintaining high satisfaction levels. Oversee Service Delivery Operations Lead the end-to-end service delivery process, ensuring all tasks and projects meet established standards. Collaborate with cross-functional teams to ensure smooth coordination and alignment with client goals. Monitor and manage key performance metrics to maintain high-quality outcomes. Drive Team Performance Inspire, mentor, and manage a team of service delivery professionals to achieve operational excellence. Facilitate regular training sessions to keep the team updated on best practices and tools. Foster a culture of accountability, collaboration, and continuous improvement. Ensure Operational Efficiency Analyze processes to identify areas for optimization and implement changes that enhance efficiency. Maintain detailed documentation of workflows and operational guidelines for consistency and compliance. Leverage data and metrics to track performance and make informed decisions. More About You: Experience: 3+ years in service delivery management or service quality control, with a proven track record of managing teams and delivering exceptional results. Leadership Skills: Strong ability to inspire and guide teams to meet and exceed goals. Communication: Exceptional verbal and written communication skills, with a talent for simplifying complex concepts. Problem-Solving: Adept at addressing challenges with creative, actionable solutions. Tech-Savvy: Comfortable using service management tools and technology to enhance operations. Flexibility: Capable of adapting to changing priorities and managing multiple tasks effectively. Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field (preferred). Master's is appreciated but not required. Strong organizational and time-management skills. Demonstrated ability to work collaboratively in a remote or hybrid work environment. Familiarity with industry-standard service management frameworks (e.g., ITIL, Six Sigma) is a plus. Note: 1) One of our qualification criteria is taking a typing test for our applicants. Would you be comfortable? 2)Do you have access to a USB Headset (“USB” and not Aux Cable or 3.5 mm Headphone Jack or Earphones / Bluetooth Headphones) or can you acquire one for the Interviews? 3) Would you be comfortable acquiring a desktop computer for this position if you are hired?