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Deputy Manager - Process Training WNS

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Process Training Manager for a customer service contact center, you will have the opportunity to lead training initiatives for new hires and existing employees. Your responsibilities will include: - Managing process training for a customer service contact center, with a focus on New Hire Trainings and Training Initiatives for existing employees. - Having knowledge of the banking and financial industry will be an added advantage. - Learning the process, getting trained and certified yourself, and leading the trainers for the account. - Working on the ground with ground-level staff and existing trainers, managing training rooms, OJTs, call simulations, knowledge assessments, and retention...

Posted 1 week ago

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