272 Tna Jobs - Page 8

Total 3 yrs from BPO out of this 1yr exp as a trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Lucknow only not for Delhi/NCR,Kolkata or Noida..Apply those who can relocate in Lucknow

1 Yr exp as a Trainer(Who is giving training to Field people) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Hello Jobseekers We are hiring for Process Trainers for a leading domestic e-commerce voice process in Bangalore. Location: Bangalore Salary: Up to 5 LPA (hike on last drawn) Work Mode: Work from Office Working Days: 6 days per week (rotational shifts) Job Description: We are looking for experienced Process Trainers to lead and deliver effective training programs that enhance employee skills and ensure consistent performance in a fast-paced e-commerce voice process. Roles and Responsibilities: - Conduct New Hire Training (NHT) and deliver comprehensive process knowledge sessions - Design and develop training content, materials, and assessments - Provide floor support and coaching to agents post-training - Collaborate with the quality team for TNI (Training Need Identification) and TNA (Training Need Analysis) - Monitor and assess training effectiveness through evaluations and feedback - Ensure the achievement of training KPIs, including throughput, quality, and productivity - Maintain detailed training records and reports Eligibility Criteria: - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Process Trainer in a voice process - Graduation in any stream is mandatory - Excellent communication and presentation skills - Strong analytical and coaching abilities - Immediate joiners or candidates with a maximum 15-day notice period preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa). For ongoing job updates, join our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #ProcessTrainer #BangaloreJobs #EcommerceJobs #BPOJobs #VoiceProcess #TrainingRoles #CareerGrowth #ApplyNow #HiringNow #TrainerJobs #ProfessionalGrowth

Leading BPO in Gurgaon/Bangalore Hiring for Process Trainer International Banking Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hello Everyone Greetings from Shiningstars !! WE HAVE COME UP WITH THE REQUIREMENTS OF SOFT SKILLS TRAINER FOR A MULTINATIONAL BPO IN LUCKNOW. Budget -up to 6.8 lpa If you like tremendous growth, with flattered, relish over-achievers, you will enjoy your bright career with us. Imagine yourself going to work with one thing in your mind; Being a process trainer need to have clear goals and objectives; plan, organize, delegate, arrange and ensure the completion of the team's responsibilities. Role and Responsibilities Responsible for NHT batches Excellent written, oral and presentation skills, as well as be proficient in MS Office products (Word, Excel, Visio, PowerPoint) Train new hired Trainees in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc. (CORE Training. Floor support as per the process requirements Coordination with quality team for TNI & TNA Feedback and session to conduct as per the requirement Manage attrition and throughput . Responsible for refresher Training . Ensure PKT is getting completed on time on floor Required Candidate profile Graduate In Any Discipline Overall 3 years and 1 year as a Soft Skills Trainer in any BPO. Ability To Work Flexible Schedules And Shifts Excellent Communication And Presentation Skills Customer centric experience Should be comfortable with work from office model If you are eligible as per above then you can call or whatsapp to schedule your interview on 6389577376 Sumbul Khan . #softskillstrainer #trainer #process Trainer #BPO Trainer #process Training #vna #communication #behavorial

Total 3 yrs from BPO out of this 1yr exp as a trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from Office Bangalore only not for kolkata..Apply those who can relocate in Bangalore

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and kolkata.. Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work form Office-Hyderabad..Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Process Trainer /Soft skills Trainer BPO MUST-Min 1 yr BPO Trainer on Paper exp TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER ONLY BPO EXP SHUD APPLY MUST-Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Sales Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Group Manager (B1) - Training Job Summary - To oversee the creation, management and execution of training in the relevant business vertical. To ensures the successful integration of training and development programs so that employees can competently meet the business needs of the business. To supervise the training and development section of the business. To be responsible for coaching, mentoring and leading training managers. To innovate and implement best in class practices in the field of training. Key Responsibilities: ~ Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the project ~ Ensuring strict and absolute compliance to the training governance plan of the business ~ Reviewing and updating the governance plan as applicable ~ Identifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departments ~ Designing and expanding training and development programs based on both the business' and the individual's needs ~ Working with a team to produce programs that are satisfactory to all relevant parties in an business, such as front line staff, line managers, managers and senior managers ~ Developing effective induction programs ~ Conducting appraisals~ Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the business ~ Monitoring and reviewing the progress of trainers through one on one reviews ~ Ensuring that statutory training requirements are met (e.g., ISO requirements) ~ Evaluating trainers and training & development programs ~ Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment ~ Helping line managers, trainers and training managers to solve specific training problems, either on a one-to-one basis or in groups ~ Keeping up to date with developments in training through research, relevant forums and attending relevant courses ~ Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages ~ Researching new technologies and methodologies in workplace learning and presenting this research ~ Deliver one on one coaching and provide feedback whenever required To conduct all trainings as per plan for F&A in verticals like Manufacturing, Retail, etc. To support trainers in conducting the training To prepare and maintain various process/Training related documents in English To maintain the database for all the trainings conducted over the last 2-3 years To provide relevant data as and when necessary, To adhere to the requirements of supervisors. To create contents of the process as per the training and process requirements. 2.2 DETAILED DUTIES AND RESPONSIBILITIES, wherever applicable Key Responsibility Indicators People Related: Managing people to achieve the set goals. Succession plan Attrition VOE Learning and Training Development Engagement activities Defining goals or objectives for Trainers Process Related: Monitor Training related progress for operations Timely resolution of client queries if any is raised on knowledge management Drive Continuous improvement initiatives in collaboration with operations Ensure that the training process meets the ISO Compliance Ensure completion of the Internal and External Calibration sessions Develop and maintain Client and internal stakeholder relationship Qualifications Qualification: Commerce Graduate Experience: 5-12 years of work experience in F&A with Commerce degree Only DM and above can apply Seniority Level Mid-Senior level Industry Outsourcing and Offshoring Consulting Employment Type Full-time Job Functions Training Skills Training Delivery Record to Report Accounts Receivable (AR) F&A Accounts Payable (AP) Training Needs Analysis Training Training Management

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

PLEASE READ (Requirements) CAREFULLY BEFORE APPLYING/ WILL REVERT TO RELEVANT PROFILES. Job Description: Assistant Manager - Training (MNC BPO) Position Title: Assistant Manager - Training Department: Training & Development Location: Lucknow/ Bangalore Reports To: Training Manager / Learning & Development Lead Job Type: Full-Time About the Company: We are a leading global provider of business process outsourcing (BPO) services. We help clients across multiple industries enhance their operations through innovative solutions and world-class customer service. As an Assistant Manager in our Training department, you will play a pivotal role in shaping the future of our employees and ensuring they have the skills and knowledge required to deliver exceptional service to our clients. Position Overview: The Assistant Manager Training is responsible for leading and managing the training operations for the team. You will ensure the effective delivery of training programs, monitoring performance, conducting assessments, and continuously improving the learning and development initiatives within the organization. The ideal candidate should have a strong background in training, exceptional communication skills, and a passion for developing talent in a dynamic environment. Key Responsibilities: Training Delivery: Lead and deliver effective training sessions for new hires and existing employees across various functions, ensuring high-quality and engaging content delivery. Training Needs Analysis: Collaborate with department heads and HR to identify training needs based on performance data, business objectives, and evolving market trends. Curriculum Development: Assist in designing, updating, and customizing training materials and programs to ensure alignment with organizational goals and industry standards. Team Leadership: Lead a team of trainers, providing guidance, support, and performance feedback. Ensure all trainers are equipped with the necessary resources and skills to succeed. Performance Management: Track and analyze trainee progress through assessments, feedback, and performance metrics. Implement improvements to training programs based on results. Stakeholder Collaboration: Work closely with HR, operations, and client teams to ensure seamless communication and alignment between training and business goals. Continuous Improvement: Evaluate the effectiveness of training programs through regular feedback and assessments, continuously refining the approach to meet the needs of the business. Reporting & Documentation: Maintain records of training sessions, attendance, certifications, and progress reports. Provide regular updates to senior management on the effectiveness of training initiatives. Requirements: Education: Bachelors degree in (ANY), Business Administration, or a related field. Relevant certifications in Training or Learning & Development (e.g., CPLP, ATD, Six Sigma Certification) are a plus. Experience: Minimum 6 years of allover experience & 2 Years in Assistant Manager training and development, within the BPO industry only. Language: should have good communication skills in both English and Hindi (fluency required) Skills: Strong knowledge of adult learning principles and instructional design. Proficient in the use of Learning Management Systems (LMS) and other training software. Excellent communication, presentation, and interpersonal skills. Ability to analyze data and make decisions based on insights. Strong leadership and team management abilities. Ability to work under pressure and manage multiple priorities. Technical Skills: MS Office Suite (Excel, Word, PowerPoint) Familiarity with e-learning tools and training platforms is a plus. Key Competencies: Leadership: Ability to inspire and lead a team of trainers while ensuring a positive and motivating environment. Problem Solving: Strong analytical and troubleshooting skills to identify issues and implement solutions. Client Focus: Ability to understand client needs and adapt training programs to align with business goals. Attention to Detail: Ability to focus on accuracy, consistency, and quality in all aspects of training and development. What We Offer: Competitive salary and benefits package. Opportunities for career growth and professional development. A dynamic and inclusive work environment. Access to the latest tools and technologies in the training field. How to Apply: Interested candidates can send their resumes to [info@recoupinfo.com] or apply directly via connecting to the HR 7999307698 [Alina] This job description reflects the core responsibilities of the Assistant Manager - Training role but may evolve with the company's requirements and priorities.

Key Responsibilities: Facilitate training sessions (ILT, VILT, blended learning, e-learning). Conduct hands-on training using role-playing, simulations, and real-life scenarios. Perform Training Needs Analysis (TNA) to identify skill gaps. Develop and customize training materials with SMEs. Implement Kirkpatrick's Four Levels of Training Evaluation. Coordinate training schedules, venues, and resources. Deliver compliance training (AML, KYC). Maintain training records and generate reports. Utilize LMS for managing training content and tracking progress. Stay updated with industry trends and best practices. Skills: Expertise in diverse training methods. Proficient in on-the-job training and experiential learning. Strong in TNA, curriculum development, and training evaluation. Excellent communication, interpersonal, and organizational skills. Knowledgeable in compliance training and LMS utilization. Committed to continuous improvement and professional development.

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore not in Hyderabad..Apply those who can relocate in Bangalore Proficient in English and Hindi Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

About The Role : Job TitleFCR&C M&A Training Lead, AVP LocationBangalore, India Role Description Financial Crime Risk & Compliance Monitoring & Assurance Team (FCRC M&A): Identifies and assesses Financial Crime and Compliance risks in Corporate Bank (CB), Investment Bank (IB) and KYC Ops. Ensures key 1st line of defense (1LOD) controls satisfy financial crime and compliance related risks are appropriately designed, implemented and, where necessary, remediated. Provides business-side leadership to 1 LOD Anti Financial Crime and Compliance Risk frameworks. Facilitates collaboration and partnership between CB and IB businesses, AFC, Compliance, Non-Financial Risk Management and Technology, Data and Innovation, to ensure E2E controls are well designed and effective. FCRC Risks and Controls Training Team The FCRC Risks and Controls Training team sits within the FCRC M&A team. This team is responsible for: Reviewing and assess training needs [Training Needs Analysis (TNA)]. Establishing the minimum training required for new joiners as well as refresher training to support existing staff with: Improving overall performance. Increasing consistency and quality. Refining knowledge and skills required to execute responsibilities in managing the banks financial crime risks. Updating knowledge and skills to promote growth opportunities. Developing a Skills Matrix to supplement training. Assessing gaps in current vs. required knowledge / skills for resources. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As part of the Training team, you will be responsible for: Updating the Training Needs Analysis Standard Operating Procedure Annually and obtaining the required approvals. Identifying relevant training for all teams within FCRC M&A to appropriate upskill the team and obtain sign-off from Team Leads. Ensuring a skills matrix is completed for all new joiners and refreshed for all existing team members on an annual basis. Conducting monthly tracking and providing monthly updates on the completion status of training topics. Retaining appropriate documents to evidence the training completion. Your skills and experience An expert level of understanding on KYC and Financial Crime matters with experience of dealing with multiple work streams in a critical regulatory interacting role. Able to read, interpret and analyse critical KOS, Policy and regulatory text; with the skillset to understand potential impacts and propose solutions to critical team members. Work with stakeholders to quickly identify key information and determine how critical points need to be handled. You adjust your approach when dealing with senior managers who may have less time than anticipated to address your ask. Naturally organized, self-driven, and will ensure both you and your stakeholders are kept informed. You prioritise and manage your own time. You work with a sense of urgency but can be flexible when required. You see benefit in learning about teams you interact with, even if not directly related to your role. Familiarity with Financial Crime Risk, Quality Assurance and/or Trade Monitoring useful, but not essential. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Job Title: Trainer - Banking Location: Bengaluru Positions Available: 02 Job Type: Full-time Job Summary: We are seeking a skilled Trainer to educate corporate customers on banking processes and systems. The role involves conducting training sessions, assisting customers with payment file uploads, troubleshooting transaction issues, and providing expert guidance on banking procedures. The ideal candidate should have strong banking knowledge, excellent communication skills, and technical expertise in payment file formats. Key Responsibilities: Conduct training sessions for corporate customers on the features and functionalities of banking systems. Guide customers on how to upload and test payment files. Explain the functionalities and benefits of banking products such as NEFT, RTGS, IMPS, and UPI. Address and resolve customer queries related to banking transactions. Identify reasons for payment file rejections, troubleshoot errors, and provide solutions. Ensure customers comply with banking policies and best practices for secure transactions. Collaborate with internal teams to enhance training materials and improve customer onboarding. Maintain records of training sessions, customer feedback, and areas for improvement. Skills & Qualifications Required: Training Expertise: Prior experience in delivering training sessions, preferably in a banking or financial services environment. Technical Knowledge: Understanding of file formats like XML, CSV (preferred). Banking Knowledge: Strong understanding of electronic payment systems (NEFT, RTGS, IMPS, UPI). Communication Skills: Excellent verbal and written proficiency in English. Problem-Solving Ability: Capable of troubleshooting customer issues related to payment files. Experience: 2-3 years of relevant experience in banking operations, training, or customer support. Interested candidates can Apply Here and can share there resume to srinarandas.vinay@writerinformation.com

Role & responsibilities Plans, conducts, coordinates and implements a comprehensive training program for trainees. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance. Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training. Determines training needs by observing sales and service encounters; studying sales, service and customer experience results reports; conferring with management. Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Managing team KRA & KPI Organize, Plan and Implement monthly cyclic. Liaison with the Quality and Operations to identify, screen and execute process improvement plans. Should be able to work under pressure and ability to manage multiple stakeholders Performs all other duties as required. Preferred candidate profile Graduation from any stream Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire skills Operational knowledge of MS Office: Excel, Word and PowerPoint. Ability to develop training and methodology programs that are unique to the organizations goals, values and mission statement. Customer sales and service training experience Should have conducted training in BFSI Domain for a minimum of 1 years. Perks and benefits 5 days working rotational 2 week offs Fixed day shift Fixed salary + Incentives. Interested candidates send your resume on deepti.d@novactech.in or whats app your resume on 9821421946

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested candidates can share their profile to below mentioned mail ID. seema.madhavi@sagilityhealth.com Thanks & Regards, TA Team Sagility

Process Trainer for international BPO process ** Salary upto 7 LPA** Required Candidate profile Min 1 year experience as Process Trainer in International Process Excellent communication skills in English Graduation mandatory Call @ 8723051470 / 8453399504 / 6002281943

Design and develop effective training interventions basis the business requirement Content development Execution and training delivery Evaluate the impact of training efficacy of training interventions and methodologies used on an ongoing basis Bring in the contemporary methodology mix in learning and create a culture around leadership development Project Management /Co-ordination Ability to work independently Ability to multi-task with well-developed organizational skills Ensuring and defining reporting timelines & targets. Ensuring calibration on Quality parameters by using various methodologies like Gage R&R, Discussion calibration. Assisting process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies Monitor and develop the team Standards; Identifying training needs, liaising with training course related inputs, evaluating training's undergone, and providing feedback. Preferably from Sales background handling financial products (Insurance, PL, other loans etc) Ability to multi-task with well-developed organizational skills. defining quality procedures in conjunction with operations Setting up and maintaining controls and documentation procedures monitoring performance by gathering relevant data and producing statistical reports Handle Training Team across various locations. Skill Set Required Qualification : Graduation from any stream Experience: Minimum 2-7 years of experience in supervisor role. (Expertise in Insurance/ Customer Servicing / Sales & Renewals capacities) Proficient with Excel and Power Point Soft Skills

Role & responsibilities - 1) Trained New Hired Trainee, conduct daily assessments, mock calls 2) Designed Training Materials, Questionnaires and necessary tools 3) Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. 4) Monitoring and evaluating the performance of new and existing employees. 5) Maintaining accurate records of training attendance, performance evaluations and training materials for reference and audit purpose. 6) Pre and Post Shift Briefing and download of every recent update on floor. 7) Conducting call listening session with the good and bad calls to get the better knowledge of the process. 8) Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. 9) Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. 10) Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement. 11) Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. 12) Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Preferred candidate profile- Assesses training needs; plans or participates in developing training course objectives; obtains training materials; presents training/instruction to both groups and individuals; evaluates training effectiveness; Problem-solving skills. Problem-solving is a skill that involves identifying and solving unexpected situations. Communication skills. Active listening skills. Management skills. Organizational skills. Motivation skills. Time management skills. Other requirement- 1) Minimum 1 year experience as Trainer. 2) BPO experience is mandatory. Work location- Hyderabad 6 days working Day shifts 10 Am-7 Pm Please share your resume to HR Supriya -9289327281

Roles and responsibilities: Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation. To work together as a team and achieve the targets set by clients Need to be flexible and motivate the team at regular intervals Key Skill Set: Good analytical skills Ability to do multi-task Ability to work well in and promote a team environment People Management skills Good communication skills are required Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task International Experience is mandatory

Job description : We Are looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey. A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include: Developing and implementing quality control procedures Need to do handle auditing, QC Tools, TNI etc. Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiatives Requirements for this role include a strong attention to detail, experience with quality control methodologies, and excellent analytical and problem-solving skills. Interested candidates can share their resume at - 9759191966