354 Tna Jobs - Page 8

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Job Job TitleManager/Senior Manager CompanyTitan Company LocationIndia, Bangalore DepartmentPeople Function We are looking for a highly experienced and dynamic Senior Learning and Organization Development Partner to join our team at Titan Company Limited, based in Bangalore. As a key member of the People Function, you will be responsible for driving the learning and development charter to support aligned business / function's growth. Key Responsibilities: Learning Partner for specified portfolio Understanding training needs leveraging existing information and stakeholder conversations Designing and delivering the solution Build synergies within the programs Evaluate the effectiveness of training programs and make recommendations for improvement 2. Collaborate with internal stakeholders to identify organizational development opportunities and design & deliver solutions. 3. Anchor select org wide learning or OD related programs, as assigned. Qualifications: - Bachelor's degree in Human Resources or related field; Master's degree preferred - Minimum of 10 years of experience in learning and development roles - Strong understanding of organizational development principles and some exposure to interventions. Any supporting certifications would be a plus. Skills: - TNI, TNA, Content design, Learning solution development - Facilitation skills - Excellent communication and interpersonal skills - Agility to work effectively in a fast-paced and dynamic environment - Work collaboratively with multiple stakeholders - High accountability and drive for results, Project Management Work Experience TNI, TNA, Content design, Learning solution development - Facilitation skills - Excellent communication and interpersonal skills - Agility to work effectively in a fast-paced and dynamic environment - Work collaboratively with multiple stakeholders - High accountability and drive for results, Project Management

We are looking for a Sourcing Merchandiser Coordinate production flow planning with supplier, TNA Key stakeholder relationship, knowledge of Hard and Soft Goods knowledge of System & software knowledge PLM, Excel, Office Required Candidate profile Exp: 6+ Years Good Communication Skills

Process Trainer for international Voice Process. ** Salary upto 6 LPA** Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. - Graduation (Preferred). Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

We are looking for an expd Training Manager to lead/enhance the training function for our International Telecom Process. The ideal candidate will be responsible for designing, implementing, managing training programs to improve agent performance Required Candidate profile 5+ years of exp in BPO training (International Voice Process is mandatory). At least 2 years in a managerial or leadership role. Excellent communication, presentation, and people management skills

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Contact Person: Nidhi Rastogi 8630322833 share resume at nidhi.rastogi@igtsolutions.com

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in Malayalam Candidate should be comfortable working from office 6days - Mumbai - Infinity Tower Mindspace, 1-B, Zakeria Rd, behind Lakozy Toyota showroom, Malad, Rajan Pada, Ekta Nagar, Malad West, Mumbai, Maharashtra 400064, IndiaRole & responsibilities.

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English Candidate should be comfortable working from office 6days - Gurugram - Plot 119 Policybazaar Corporate Office Sector 44, Gurugram

We are looking for a results-driven and experienced expert to lead a dynamic team in driving impactful learning and development strategies. This role is pivotal in designing and implementing learning programs, collaborating with key stakeholders, and integrating innovative content and technologies. The ideal candidate should possess deep expertise in learning management, content development, project leadership, and data-driven decision-making. Additionally, they must excel in managing complex initiatives across multiple regions, ensuring seamless execution and measurable success. Key Responsibilities: Training Needs Analysis (TNA) & Learning Strategy Development: Lead the process of conducting Training Needs Analysis (TNA) to identify skills gaps and customize learning solutions for key stakeholders. Develop and implement comprehensive learning strategies to address organizational skill gaps and ensure alignment with business objectives. Manage the learning calendar, ensuring timely and effective rollout of training programs. Content Creation & Learning Solutions: Use Learning Authoring Tools, learning principles to design and develop engaging and effective learning modules. Oversee the production of multimedia content, including videos and interactive modules. Leadership & Project Management: Lead and manage a team of learning specialists to drive the successful execution of global training initiatives. Serve as the point of contact for multiple learning initiatives, ensuring alignment with internal stakeholders and delivering effective learning solutions. Data Analytics & Reporting: Utilize advanced Excel techniques and formulae to manipulate and analyze large sets of data, ensuring accuracy and integrity of employee training records. Leverage data insights to make informed decisions and continuously improve learning processes and content delivery. Stakeholder Management & Consensus Building: Build consensus and collaborate with mid-senior level stakeholders to develop new Standard Operating Procedures (SoPs) for learning best practices. Foster strong relationships with key stakeholders to align learning objectives with organizational goals, ensuring smooth program execution and impact.

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not forDelhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Must have Min 1+yrs exp as Process Trainer from International Voice Process BPO. Process Trainer on papers from International Voice process. Must know TNA TNI Training Metrics US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Apply Now. Job Title. Manager II Training. Job Description. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.. Role And Key Responsibilities. Responsible for managing the training function End to End for multiple LOBs / Sites / Locations within the process. Plan, observe and ensure Trainer Development using effective methods such as classroom training, observations, demonstrations, on-the-job training, meetings, mentoring and workshops. Aligning Trainers’ roster weekly to provide maximum coverage for tasks such as New Hires transaction monitoring, coaching completion and Refresher Trainings. Assess Trainers’ facilitation skills during classroom training sessions and provide feedback. Govern Trainer calibration sessions on product knowledge. Supervise training team through regular team reviews on performance (such as upskilling targets, throughput, first pass, refresher training coverage). Conduct monthly one-on-one feedback sessions with Trainers. Manage new hire and team’s early warning system and retention. Support trainers during Nesting phase and ensure all the activities are performed as per the standard process and procedure. Drive monthly knowledge checks and refresher training completion basis TNA (training need analysis) and publish refresher completion reports with pre / post performance to show any improvement. Collect Data and perform analysis and RCA on metrics and publish reports accordingly. Training Performance Management. Training Reporting and Analysis. Process Improvement Projects. Engage self and team members in learning / upskilling, create succession plans and ensure continuous development of team members. Key Skills And Knowledge. Knows, understands, and appropriately applies technical / soft skills, methods and processes required for the role.. Keeps current with new and (or) updated program information, trends, and development in the field. Must be a confident communicator and presenter.. Strong writing, editing and professional publishing skills are essential, including ability to present concepts verbally.. Ability to facilitate classroom training sessions. Ability to engage participants while in training. Ability to ask the right questions to gauge learners / participants. Ability to present information using MS Word, PPT, Excel. Ability to coach individuals to bring positivity and motivate to perform even better. Embed Concentrix culture through coaching / mentoring. Ability to interpret and analyze data and read inferences for planning and decision-making purposes. Educational qualification: Graduation. Disclaimer: -. 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'. Location:. IND Hyderabad Unit No. 601 6th Flr Maximus Building 2A Mindspace. Language Requirements. Time Type:. Full time. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Apply Now. Show more Show less

Roles and Responsibilities Manage production merchandising activities from planning to execution, ensuring timely delivery of products. Coordinate with vendors, suppliers, and internal teams to resolve issues related to product development, costing, TNA (Time and New Arrivals), garment export documentation, apparel merchandising, and sampling. Ensure compliance with company policies and procedures while maintaining high levels of quality control.

Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Narayana Health is seeking a compassionate and dynamic Learning & Development professional to join our mission of delivering high-quality, affordable services to the broader population in India. This position is open to female candidates only. Qualifications Education: MBA in HR. Experience: 2+ years in Trainings, Learning & Development. Requirements Communication: Excellent communication skills in English (written and verbal). Understanding: Good understanding of Training and Development. Location: Dharamshila Narayana Hospital, Vasundhara Enclave, New Delhi. Job Responsibilities Ensure the efficient design and delivery of Training, Learning & Development programs. Responsible for designing and implementing monthly and annual training calendars. Actively engage employees and ensure a lasting understanding of the culture & values of NH. Implement overall Talent Development programs of the hospital. Ensure the best employee experience by organizing employee engagement activities. Handle grievances & employee counseling, including their social issues

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Should have good communication skills in English Should have managed a group of Trainers To motivate, develop and mentor team members in a dynamically changing environment Managed group of Process Trainers and Nesting Trainers Ability to plan training & refresher session based on impacted KPIs Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Able to design and update content on daily/weekly/monthly basis Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telcom experience Excellent Communication skills Experience largely in Telecom Processes 2 years Chat and Sales experience preferred. Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various training courses Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Bhubaneswar only not for Jamshedpur neither Kolkata.Apply those who can relocate in Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bhubaneswar only not for Jamshedpur neither Kolkata.Apply those who can relocate in Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

So, what is it were looking for? Well, since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience in customer service) along with minimum qualification as a college or vocational school graduate, then you’re qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you have presentation and class facilitation skills? If yes, then you’re what we need! We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills. We need someone who is able to work in a flexible schedule including weekends, holidays and long hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem-resolution Fintech experience is mandate of atleast 1 year. Interested candidates can share their resume at "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal 8141444230

What does a Learning Experience Leader (Process Trainer) really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader (Process Trainer), you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and the other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the companys Code of Conduct.

Role & responsibilities askUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world's most innovative companies. Listed as one of Glassdoor's - 100 Best Places to Work-, USA Today's - Best Company Cultures- and - Best Companies for Women- by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. So Here's an opportunity for you to be a part of Us - TaskUs! Roles and Responsibilities Training employees on proper procedures for handling live customer calls. Performing regular TNA's to bridge gaps. Conducting regular refreshers to keep operations running smoothly. Creating positive experiences amongst trainees. Floor/Process improvement through constant feedback and coaching sessions . Conducting training to fulfill client requirements and adhere to SLA's Sharing training region. specific trends and insights to client for smooth and transparent operations. Conducting and preparing regular PKT's to gauge and improve agent product knowledge. Should be okay for itnernational shifts Preferred candidate profile Perks and benefits

Hello Everyone! Greetings from TaskUs! At TaskUs, we embrace inclusivity and create an environment where your career thrives and your voice truly matters. We have an exciting opportunity for you to be hashtag#RidiculouslyGood and make a real impact in our hashtag#PeopleFirstCulture! Role: Process Trainer Location: Airoili, Navi Mumbai Industry: BPO Experience: 1+ years in an International BPO (Graduation is mandatory) Shifts: Rotational shifts & week-offs (Work from office) Salary up to 6.5 lpa . Know someone perfect for this role? Tag them in the comments and let them know! Interested candidates can share their resumes at Mayuri.bakshi@taskus.com

Dear Aspirants, Greeting from Sagility!! Immediate hiring for AM-Process Training in Bangalore-Work from office Job description: Role and Responsibilities The resource would be part of a dynamic team. Would be working with the other members of the training, operations and the quality teams to manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on the job training phase. An approximate list of responsibilities is appended below (but not limited to): Should have experience working in Claims, PB, PDM & Credentialing Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets) Managing batch productivity & batch quality till the 90 days post classroom training Establishing and leading a review cadence, create performance benchmarks to measure and report to management Managing & working with clients, internal teams to drive content updation, effectiveness and availability Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling and formalized individual development plans Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement and overall process improvement Leading a team of trainers & master trainers towards achieving laid down team goals & objectives Responsible for driving constant content review, analysis and improvements where necessary Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc. Qualifications and Education Requirements Any graduate can apply for this position, however, should have a minimum of 5 years of U.S. Healthcare experience either in the Payor or Provider line of business, in a similar position (with people management being a key KRA). Two Way Cab will be provided. Interested candidates can share their profile to below mentioned mail ID. anitha.c@sagilityhealth.com Thanks & Regards, TA Team Sagility