354 Tna Jobs - Page 7

Job Title: Training and Quality Executive BPO Location: [thane] Experience: 25 years in BPO (Training/Quality roles) Salary: [Insert Salary Range] Languages Required:English, Hindi Key Responsibilities Training • Conduct new hire training and refresher programs for voice/non-voice BPO processes. • Create and update training modules based on process changes and quality feedback. • Drive soft skills, process, and product training sessions. • Evaluate trainee performance and provide feedback for improvements. • Coordinate with operations to ensure training effectiveness and floor readiness. Quality • Monitor live and recorded calls/chats/emails to ensure adherence to quality parameters. • Provide feedback and coaching to agents for performance improvement. • Prepare quality reports and RCA (Root Cause Analysis) on quality deviations. • Conduct calibration sessions with internal stakeholders and clients. • Develop quality benchmarks, audit forms, and performance scorecards. Key Skills • Strong communication and facilitation skills • Excellent knowledge of BPO metrics and KPIs • Proficiency in MS Excel, PPT, and QA tools • Coaching, mentoring, and performance management experience • Detail-oriented with strong analytical skills Qualifications • Graduate in any discipline (HSC with relevant experience may be considered) • Minimum 2 years experience in BPO Training or Quality (voice/non-voice process) Reporting To: Training & Quality Manager / Operations Head Please contact on below email id or mobile no - HR SHOUMIK - 9833585888 HR Manager pinky yadav - 7977519951 Email id - (pinkyy@eosglobe.com)

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develops and administers knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new Trainers and Training Facilitators International Travel is Required As Training Facilitator, You Have BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel

: Job TitleFCR&C M&A Training Lead, AVP LocationBangalore, India Role Description Financial Crime Risk & Compliance Monitoring & Assurance Team (FCRC M&A): Identifies and assesses Financial Crime and Compliance risks in Corporate Bank (CB), Investment Bank (IB) and KYC Ops. Ensures key 1st line of defense (1LOD) controls satisfy financial crime and compliance related risks are appropriately designed, implemented and, where necessary, remediated. Provides business-side leadership to 1 LOD Anti Financial Crime and Compliance Risk frameworks. Facilitates collaboration and partnership between CB and IB businesses, AFC, Compliance, Non-Financial Risk Management and Technology, Data and Innovation, to ensure E2E controls are well designed and effective. FCRC Risks and Controls Training Team The FCRC Risks and Controls Training team sits within the FCRC M&A team. This team is responsible for: Reviewing and assess training needs [Training Needs Analysis (TNA)]. Establishing the minimum training required for new joiners as well as refresher training to support existing staff with: Improving overall performance. Increasing consistency and quality. Refining knowledge and skills required to execute responsibilities in managing the banks financial crime risks. Updating knowledge and skills to promote growth opportunities. Developing a Skills Matrix to supplement training. Assessing gaps in current vs. required knowledge / skills for resources. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities As part of the Training team, you will be responsible for: Updating the Training Needs Analysis Standard Operating Procedure Annually and obtaining the required approvals. Identifying relevant training for all teams within FCRC M&A to appropriate upskill the team and obtain sign-off from Team Leads. Ensuring a skills matrix is completed for all new joiners and refreshed for all existing team members on an annual basis. Conducting monthly tracking and providing monthly updates on the completion status of training topics. Retaining appropriate documents to evidence the training completion. Your skills and experience An expert level of understanding on KYC and Financial Crime matters with experience of dealing with multiple work streams in a critical regulatory interacting role. Able to read, interpret and analyse critical KOS, Policy and regulatory text; with the skillset to understand potential impacts and propose solutions to critical team members. Work with stakeholders to quickly identify key information and determine how critical points need to be handled. You adjust your approach when dealing with senior managers who may have less time than anticipated to address your ask. Naturally organized, self-driven, and will ensure both you and your stakeholders are kept informed. You prioritise and manage your own time. You work with a sense of urgency but can be flexible when required. You see benefit in learning about teams you interact with, even if not directly related to your role. Familiarity with Financial Crime Risk, Quality Assurance and/or Trade Monitoring useful, but not essential. How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role & responsibilities Conduct training needs assessments across the group companies to identify current and future skills gaps. Design, develop, and implement training programs, workshops to improve the efficiency of blue-collar employees Oversee onboarding programs for new employees to ensure consistent and effective integration. Evaluate the effectiveness of training programs through feedback, return on investment, assessments, and performance metrics. Collaborate with department leaders to support team-specific learning objectives. Manage the training budget and select appropriate training vendors or platforms as needed. Develop career development paths and succession planning initiatives. Maintain knowledge of industry trends and best practices in learning and development. Ensure compliance with all training-related regulations and standards. Create and maintain documentation, training calendars, and learning management systems (LMS). Preferred candidate profile

Role & responsibilities:- Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) training Training delivery-role-wise & department-wise to DC & Cross Dock employees 5S /Kaizen implementation department & DC wise - Mi Program BDC Training delivery/Assessments including NSO & Gap fill System training like OMS, TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a month Dashboard hygiene management Using Power BI & NPS data for TNI Audio/Visual aids session plans Monthly training need identification & analysis in sync with business requirement Based on TNA development of training calendar/delivery & assessment Induction program for on-roll & off-roll employees in all departments Training of all Cross Dock employees Soft & Functional skill program for all DC & Cross Dock employees Drive Monthly R&R program Covering end to end trainings for the RPA role holders at DC Preferred candidate profile:- 2+ years as DC trainer Graduate/post graduate (any specialization)

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) training Training delivery-role-wise & department-wise to DC & Cross Dock employees 5S /Kaizen implementation department & DC wise - Mi Program BDC Training delivery/Assessments including NSO & Gap fill System training like OMS, TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a month Dashboard hygiene management Using Power BI & NPS data for TNI Audio/Visual aids session plans Monthly training need identification & analysis in sync with business requirement Based on TNA development of training calendar/delivery & assessment Induction program for on-roll & off-roll employees in all departments Training of all Cross Dock employees Soft & Functional skill program for all DC & Cross Dock employees Drive Monthly R&R program Covering end to end trainings for the RPA role holders at DC Preferred candidate profile:- 2+ years as DC trainer Graduate/post graduate (any specialization)

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total HR Deeksha 7697428237 Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools Candidate must have experience In Telecom Process.

Coordinate production flow planning with suppliers, TNA Order management, Key stakeholder relationship Should have knowledge of categories Soft Goods and Hard Good Knowledge of merchandising , Production Process & Product knowledge Required Candidate profile Exp: 7+ Years Good Communication Skills Knowledge of Excel , MS Office

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407