790 Tna Jobs - Page 5

Learning Services Team Leader Noida Summary: Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions for TELUS International India. Designs and implements career development plans for the LSSes. Responsible for final analysis and the drafting of recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data and analy...

Job Title: Process Trainer International Voice Experience: 1 to 7 Years Location: Noida/ Ahmedabad Work Type: Work From Office (WFO) Shift : Night Working Days: 5 Days Job Summary: We are seeking a dynamic and experienced Process Trainer to join our international operations team. The ideal candidate will be responsible for delivering effective process training, upskilling new hires, and supporting continuous learning initiatives to ensure operational excellence. Key Responsibilities: Deliver comprehensive process training programs to new hires and existing team members. Design, update, and enhance training modules in alignment with business processes. Conduct pre- and post-training assessmen...

A Process Trainer is responsible for designing, developing, & delivering training programs that enhance employee skills and knowledge related to specific processes and procedures within the organization. Does TNA and TNI for performance management.

Inbound & outbound sales Team Lead -exp in sales process, team handling, target achievement, attrition, shrinkage Trainer -exp in training, TNA, TNI, Sales process training, creating content Quality Analyst - exp in sales Call & chat audit

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work from Office Bangalore only Must knows-English

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Role Overview: As a merchandiser at the company, you will be responsible for overseeing the garment manufacturing process, with a specific focus on Women's and Kid's wear. Your expertise in Product Development and Production stages will play a crucial role in ensuring the smooth execution of these processes. It is mandatory to have Export house experience, and your excellent written and oral communication skills will be vital for effective communication with buyers and coordination with various departments. A deep understanding of different fabrics, especially woven, and proficiency in Design, Product Costing, TNA, Merchandising Processes, and factory coordination are essential. Being able t...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Key Responsibilities: Facilitate comprehensive process and communication skills training for new hires, focusing on chat, email, and voice customer service channels. Provide hands-on floor support and coaching to agents during their initial live sessions, ensuring smooth transition and confidence. Conduct regular assessments and knowledge checks to evaluate agent performance; deliver constructive feedback to promote continuous improvement. Perform Training Needs Analysis (TNA) to identify gaps in agent skills, particularly in communication and soft skills, and design targeted interventions. Develop and update training materials, including manuals, guides, presentations, and e-learning conten...

Profile - Process Trainer (International Process) Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 1-3 Years Skills - Excellent Communication skills Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

Job description Job Title: Quality Team Leader ( Insurance Process Sales ) Location: Gurgaon (Sector 18) Company: Globiva Work Mode: Work from Office Working Days: 6 Days (Fixed Off) About the Role: We are looking for a Quality Team Leader with proven experience in managing a QA team within the Life Insurance domain. The ideal candidate should be well-versed in call audits, calibrations, QC tools, and performance monitoring to ensure compliance, accuracy, and customer satisfaction. Key Responsibilities: Lead, mentor, and manage the Quality Analysts (QAs) team. Conduct call audits to evaluate communication, compliance, and accuracy of customer interactions. Drive call calibrations with intern...

The Trainer would be responsible for process and soft skills training to new hires and existing agents. The role involves facilitating engaging sessions, monitoring trainee performance, certifications, conducting TNIs, and supporting floor readiness.

We are looking for a highly skilled and experienced Executive - Learning & Development to join our team. The ideal candidate will have a strong background in learning and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee performance and engagement. Design and deliver training programs tailored to meet business objectives. Conduct needs assessments to identify skill gaps and recommend solutions. Collaborate with stakeholders to align learning initiatives with business goals. Evaluate the effectiveness of learning programs and make recommendations for improvement. Stay current...

We are looking for a highly skilled and experienced Training Manager to join our team. The ideal candidate will have a strong background in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct training sessions, workshops, and seminars to promote continuous learning and growth. Design and deliver customized training materials, including presentations, manuals, and online courses. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with subject matter experts to create engaging and interactive training ...

We are looking for a highly skilled and experienced IT/OJT professional to join our team in the Hospitality industry. The ideal candidate will have a strong background in IT/OJT and be able to work effectively in all major departments. Roles and Responsibility Collaborate with cross-functional teams to design and implement IT/OJT solutions. Develop and deliver training programs to enhance employee skills and knowledge. Conduct needs assessments to identify areas for improvement and develop targeted solutions. Provide technical support and guidance to employees on various IT systems and tools. Analyze data and metrics to measure the effectiveness of IT/OJT initiatives and make recommendations...

Greeting from Teleperformance...!! We are looking for a Process Trainer to train our customer support group (inbound/outbound on the following, Call handling process Soft skills Communication skills Query resolution The desired candidate should possess the following (but not limited to) Should have an in depth knowledge of call handling process. Proficiency in Soft skills training Audit customer calls and give feedback to customer support group and concerned stakeholders Documenting training progress and reporting to concerned stakeholders Should have classroom training experience including running orientation programs for new joiners in customer support group Should have knowledge of indust...

Job Description Process Trainer - Insurance Location Bangalore 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-goi...

JD: Identify gaps in processes and develop mitigation plans to reduce risk across the team and within operational functions Monitor and report on chat & ticket activities and identify opportunities to strengthen controls Represent business teams to initiatives that impact processes across the team ensuring team preparedness and operational readiness Provide communication across the team for initiative updates and with stakeholders as needed for commercial awareness Provide analytical insight and reporting within the team relative to key metrics and target goals Identify the root cause of defects and find areas of improvement in the process in the process being audited. Provide ideas for proc...

Summary: Senior Manager Learning & Development (L&D) will play a pivotal role in shaping and executing the organizations learning strategy. This role is responsible for designing and implementing comprehensive L&D initiatives that foster professional growth, enhance organizational capability, and align with business objectives. Job Location: Bangalore Your Future Employer: A global leader in risk management and insurance solutions offering world-class captive insurance services to its international clientele. Responsibilities: Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the organization; identifying current and future developme...

"NTT DATA- Hiring for BPO Process Trainers' (preferring resources with International Banking Training domain)- Looking for Immediate Joiners " Work Location- Gurgaon, Sector 48 Work Mode- Work from Office In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refresher training and internal certification programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the j...

We are looking for Field Sales Trainer for Hyderabad location !! Job Responsibilities • Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up • Training new employees in areas including sales training, product knowledge, customer communications and internal systems • Responsible for providing the product knowledge on Health Insurance to all new joiners. • Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers • Assist in delivery of on-goin...

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist...

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist...

As a L&D specialist, you will play a critical role in designing, delivering, and implementing a comprehensive Talent Management framework. You will be responsible for identifying a talent pool, managing their development paths through Individual Development Plans (IDPs), and ensuring effective learning and development interventions. Additionally, you will take a hands-on approach to deliver training sessions that enhance employee capabilities and organizational performance, wherever required. Key Responsibilities: Training Needs Identification (TNI): Develop and implement TNI methodologies. Identify relevant learning and development interventions that align with the problem statements, organ...

Job description Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4pm) Contact person and details: Kamolika 8336067060/ Email: Kamolika.RoyChoudhu...