270 Tna Jobs - Page 5

Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 17LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Hiring for Training Team Leader//Assistant Manager Training//Supervisor Traiinng International Voice Process Banking Process Leading BPO in Gurgaon Require minimum 1 year experience as Team leader Training in BPO in BFSI Voice process Must have handled team of process Trainers CTC UPTO 10LPA Shifts 24*7 Role and key responsibilities: Manage New Hire training end to end. Bridge gaps in product, process, language, comprehension and cultural aspects of all Lobs Work closely with Ops and Quality team design action plans to plug areas of opportunity Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement) Responsible for managing retention during training Drive C-Sat & E-sat initiatives to add value to the Process and customer Should be able to contribute to process improvements and innovation in the training function Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc) Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Gurgaon/Bangalore Hiring for Process Trainer International BFSI Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 9LPA Shifts 24*7 5 Days Workin g Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Dear Candidate, Greetings from SPOCTO-X!!!!!!!!!!!! We are hiring for Trainer (From Collection/Recovery Background) Need Immediate Joiner Job Title- Trainer Job Location: EPIP 2nd Phase, whitefield, 180 EPIP Zone, Bengaluru Requirements: Certification (e.g. DRA) is a big plus. Collection background training delivery is a mandatory. Proven 1 - 4 years of experience as trainer or similar role. Good understanding of various teaching methodologies and tools. Proficient in MS Office especially Powerpoint). Experience with e-learning software is an asset. Good time-management skills. Ability to multi-task. Excellent presentation skills Strong interpersonal and communication skills. Interested candidate can share their resume on the below mentioned number- Vinay Singh- 9914463025 Thanks and Regards, HR Team

About CredRight: CredRight Finance is a new age FinTech platform & NBFC, driven by an inspiring mission to empower Micro & Small Entrepreneurs [MSMEs] which do not have access to organized credit from financial institutions [like Banks and NBFCs]. With its Technology first approach, CredRight is providing customized loan offerings to MSMEs from Tier 2 to Tier 4 towns of India to achieve its Financial Inclusion mission Designation: Head-L&D Location: Hyderabad Team size: 6 Job description: - Prepare and implement learning strategies and programs. - Review individual and organizational and management development needs and involving employees frequently in talent training. - Deploy different kinds of learning methods companywide- such as coaching- job-shadowing- online training and so on - Management, development, and sales training designing and supplying a variety of training styles. - Organize e-learning courses- workshops and other training for sales managers at branches. - Monitor the success of development plans and help employees make the most of learning opportunities. - Collaborate with sales and branch managers to develop their team members through career pathing. - Oversee budgets and negotiate contracts, organize hiring and training activities and Supervise L&D Specialists - Managing the development of the HR team from a training perspective - Designing staple curriculums for all employees (i.e., values) - Working closely with various leaders across the organization and having a full understanding of their units and training requirements - Managing the development of the HR team from a training perspective - Designing staple curriculums for all employees (i.e., values) Desired Candidate Profile: - 5+ years' experience of working on an L&D Manager - Training Manager or other relevant position - Significant experience with effective learning and development methods - Experience in project management and budgeting - Good knowledge of e-learning platforms and practices - Practical experience with MS Office and Learning Management Systems (LMS) - Strong communication and negotiation skills- with a good ability to build relations with employees and vendors. - Strong organizational skills with business-oriented thinking - BSc or BA degree/PG in Business, Psychology or other related areas; an additional certification such as CPLP will be a bonus - The candidate should be fluent in Language speaking English, Telugu, and Hindi

Need Min1+yrs Exp as a Trainer from any International Banking/ Credit Cards/Insurance process Must know Metrics - TNA/ TNI/Throughput US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Hi Job Seekers, We are hiring experienced Process Trainers to join our dynamic team at Noida location. The ideal candidate should come with a strong background in BPO training and possess a deep understanding of training processes and metrics. Also, CANDIDATE SHOULD HAVE EXPOSURE INTO INTERNATIONAL PROCESS AS A TRAINER. Package- Up to 7LPA BOTH SIDES CABS 5 DAYS WORKING, 2 ROTATIONAL WEEK OFFS Roles and Responsibilities: Conduct Training Need Analysis (TNA) and Training Need Identification (TNI) Deliver effective On-the-Job Training (OJT) to new and existing team members Track and enhance Throughput and performance metrics of trainees Develop and implement effective training programs to support business needs Collaborate with operations and quality teams to ensure training effectiveness Maintain training reports and evaluate training outcomes Requirements: Minimum 1 year of experience as a Process Trainer in a BPO environment Need graduate candidates only! Ability to manage virtual training sessions effectively Ready to join immediately Interested candidates can share their updated resume over WhatsApp @9569902470 NOTE- WE ARE ALSO HIRING FOR LUCKNOW LOCATION FOR A PROCESS TRAINER ROLE PACKAGE UP TO 4LPA, INTERESTED CANDIDATES CAN CONNECT @9569902470 #bpo #processtrainer #ojt #tna #tni #customerservice #noidajobs #lateralhirings

Hi Job Enthusiasts!! Greetings from ShiningStars ITPL We are currently hiring for the role of Process Trainer to join an international e-commerce voice process in Noida. This is a fantastic opportunity to be part of a leading global brand in the BPO space. Location: Noida Sec 135 Mode: Work from Office Shift: 24x7 rotational shifts Working Days: 6 days per week Role & Responsibilities: - Conduct product and process training for new joiners - Keep training content and knowledge bases updated regularly - Ensure new hires are fully trained and floor-ready within 30 days - Attend Train-the-Trainer (TTT) sessions provided by the client - Administer Product Knowledge Tests (PKTs) and refresher training for tenured staff - Design training content and plan monthly Training Need Analysis (TNA) - Coordinate with Quality, Operations, and Voice Coaching teams for process alignment - Participate in calibration sessions to maintain training consistency Key Requirements: - Graduation is mandatory. - Minimum 2 years of overall BPO experience, with 1 year on paper as a trainer (process or soft skills) . - Excellent verbal and written communication skills in English. - Must be flexible with rotational shifts and work schedule. - Please note: Only candidates with international BPO experience will be considered. Diploma holders are eligible. Domestic BPO experience will not be entertained. Salary: - Up to 6.75 LPA (final package depends on last drawn salary and interview performance) Perks & Benefits: - Quarterly performance-linked incentives (PLI) - Provident Fund (PF) - Employee State Insurance (ESI) How to Apply: Call or WhatsApp Homa at 9696714723 to schedule your interview. If the call is missed, kindly share your resume via WhatsApp. Join our WhatsApp hiring channel for regular job updates: https://lnkd.in/dag_wY3c #TrainerJobs #ProcessTrainer #SoftSkillsTrainer #EcommerceProcess #NoidaJobs #BPOJobs #HiringNow #JobOpening #CareerOpportunity #TrainingAndDevelopment #ExperiencedCandidates #SalaryUpTo7LPA #24x7Shifts #QuarterlyIncentives #ProvidentFund #EmployeeStateInsurance #JobAlert #ApplyNow #JobSeekers

Good communication skills while handling buyers Possessing good knowledge of costing, Sampling & Production TNA, planning, Good knowledge about sampling & Production Process, Required Candidate profile Goods review in production stage and timely follow-ups with respective deptt Timely get approvals from Buyers and meet PCD ontime Team handling with good coordination

To do the Sampling, Costing, Sourcing of fabrics and trims. Fit, Size set, Pre production and Shipment samples Approval. Fulfilling the Buyer Testing Standards Range Presentation, Fabric and Trims Approvals. Required Candidate profile Responsible for processing & execution of orders from Sampling to dispatch, Coordinating with Production Team & Factories to Meet Delivery Schedules. Mailing and Co-ordination with Overseas Buyers.

Sales Trainer - Job Document Job Title: Sales Trainer / Sales Training Manager Department: Learning & Development / Sales Enablement Location: Chennai Reporting To: Senior Manager Training / Head L&D Job Description: We are seeking an experienced and result-oriented Sales Trainer to build and enhance the capabilities of our sales teams. The role focuses on developing and delivering structured training programs that align with business goals and improve sales effectiveness. Roles & Responsibilities: Deliver structured training programs for new and existing sales team members. Conduct onboarding sessions covering product, process, compliance, and customer handling. Create engaging content: role-plays, case studies, and real-time scenarios. Provide on-field coaching and shadowing to improve conversion rates. Conduct regular refresher sessions to reinforce learning and introduce new techniques. Monitor training effectiveness using assessments, feedback, and performance metrics. Identify training needs through TNA in collaboration with Sales and HR teams. Ensure regional language delivery for better comprehension where applicable. Continuously update training content based on market trends and sales strategies. Preferred Candidate Profile: Total Experience: 5–7 years Relevant Experience: Minimum 3 years in Sales + 3 years in Sales Training Industry Preference: Housing Finance, NBFC, Banking, Financial Services, or Automobile Education: Graduate/Postgraduate in Business, Finance, or Marketing Languages: Fluency in English and Hindi is mandatory Key Skills: Strong communication and facilitation skills Excellent presentation and storytelling ability Coaching mindset and high emotional intelligence Ability to translate complex ideas into practical techniques Analytical approach to measure training ROI Key Performance Indicators (KPIs): Training coverage and attendance Improvement in sales KPIs post-training Onboarding ramp-up efficiency Training assessment and certification results Feedback from trainees and sales leadership Reduction in performance gaps across teams

Training Manager Nibav Lifts Pvt Ltd Location: Palavakkam, ECR, Chennai Positions: 3 Experience: Minimum 5+ years total (at least 3+ years in sales training ) Notice Period: Immediate to 15 Days Language Requirement: Hindi (Mandatory) Industry Preference: Insurance, Automobile, or Financial Services Job Summary Nibav Lifts Pvt Ltd is seeking an experienced Training Manager to design, implement, and manage sales training programs . This role focuses on improving the sales team’s performance through structured training initiatives aligned with industry best practices and business objectives . Key Responsibilities Develop and execute sales training programs that enhance sales skills, techniques, and product knowledge. Conduct training needs assessments and update content based on market trends and sales challenges. Deliver classroom, virtual, and hands-on training sessions, including real-time coaching for sales teams. Ensure all training materials are compliant with industry regulations and company policies. Define KPIs and metrics to evaluate training effectiveness and drive continuous improvement. Collaborate with sales leadership to align training initiatives with revenue and business goals. Lead and mentor a team of training professionals to foster a high-performance sales culture . Qualifications & Skills Education: Bachelor’s degree in Business, Sales, Marketing, Human Resources , or a related field. Certifications in Training & Development (CPLP, ATD) are a plus. Experience: Minimum 5+ years in training , with at least 3+ years specializing in sales training within the Insurance, Automobile, or Financial sector . Skills: Strong knowledge of sales methodologies, sales processes, and compliance standards . Proven ability to design and deliver high-impact sales training programs . Excellent presentation, communication, and coaching skills . Analytical mindset to measure training effectiveness and optimize strategies. Proficiency with training technologies and digital learning platforms . Application Details Interested candidates can apply by sending their resume to sriram.hari@nibavlifts.com or contact 8925997241 for more details.

Role & responsibilities Develop and design training content aligned with business needs. Drive training needs-based strategy for Talent Management (TM). Conduct assessments to measure training effectiveness. Provide L&D support for both Manufacturing and Sales functions . Utilize strong analytical skills for data-driven decision-making. Preferred candidate profile Education: MBA/PGDM from a Tier I B-School . Prior experience in L&D, Training, or Talent Development Strong exposure to manufacturing & sales environments. Excellent analytical and assessment skills . Perks and benefits Competitive Salary Among the best in the market Career Growth – Opportunity to work in a dynamic and strategic role Industry Exposure – Hands-on experience in Manufacturing & Sales Learning Opportunities – Work with top professionals & enhance skills Work Culture – Collaborative and growth-oriented environment

As a L&D specialist, you will play a critical role in designing, delivering, and implementing a comprehensive Talent Management framework. You will be responsible for identifying a talent pool, managing their development paths through Individual Development Plans (IDPs), and ensuring effective learning and development interventions. Additionally, you will take a hands-on approach to deliver training sessions that enhance employee capabilities and organizational performance, wherever required. Key Responsibilities: Training Needs Identification (TNI): Develop and implement TNI methodologies. Identify relevant learning and development interventions that align with the problem statements, organizational goals, and future leadership requirements in collaboration with the Functional Head. Training Plan Development & Execution: Based on the TNI, collaborate with the leadership team to create a comprehensive training plan, ensuring its execution. Identify, coordinate, and manage internal and external trainers for specific learning programs. Act as the key owner to ensure the timely start and completion of all scheduled training events. Need to execute or deliver training where ever required, in all other cases it will be executed by external trainers or other persons as defined. Trainer Identification & Content Management: A Relevant Trainer needs to be identified and get it approved from the superior. Ensure training content, including induction and onboarding materials, routine training, and specific Technical/soft skills Training are regularly reviewed and updated to meet organizational requirements. To co-ordinate and finalize the training content along with the external trainers, functional heads, and superiors. And to ensure that it is in line with the business requirements. Succession Planning: Design and implement a Talent Management framework that includes identifying high-potential employees within the organization. Develop individualized development plans (IDPs) to facilitate their career progression and prepare them for leadership roles. Training Process Tracking & Analyzing ROI: Oversee the tracking of the training process and ensure the accurate maintenance of training records and reports. Review learners' pre- and post-data to analyze the return on investment (ROI) of training programs. Create MIS as per the superior's requirement. Experience : 5 - 10 yr of experience in training delivery and design, talent management, or learning and development roles. Proven experience designing and implementing learning solutions, including talent management frameworks and succession planning initiatives. Experience in conducting training needs assessments (TNA/TNI) based on the Competency Assessment and developing customized training programs for different functions. Demonstrated ability to create a robust training plan and coordinate with trainers and department heads. Experience in delivering both classroom and virtual training sessions. Education: Bachelors / Masters degree in Human Resources, Organizational Development, Education, or a related field. Advanced certifications in training, talent management, or instructional design (e.g., CIPD, ATD, SHRM) are a plus. Salary Range: Yearly CTC is divided into two parts 1) Fixed CTC 2) Yearly Performance base incentive, which is given at the end of Financial Year. * Location: Surat Contact details Email - acsah.samuel@njgroup.in Mob - 9313922203

Job description Designation - Trainer/Sr Trainer. Language - Hindi /english, Tamil, telgu ,marathi & Bengali Location - Bangalore Kormangala Total requirements -4 Should know TNA, TNI, Throughput Worked in any sales process as a trainer Develop and maintain a comprehensive understanding of the organization's processes to effectively design and deliver training content. Conduct regular evaluations to measure the effectiveness of trained individuals and identify areas for improvement. Provide coaching and feedback to trainees to enhance their performance. Mandatory - Malayalam Language If interested kindly share resume on below mail id HR Manager (Pinky Yadav) - pinkyy@eosglobe.com Role: Teaching & Training - OtherIndustry Type: BPM / BPODepartment: Teaching & TrainingEmployment Type: Full Time, PermanentRole Category: Teaching & Training - Other

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process You will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? •Training Needs Analysis (TNA) •Microsoft Office Suite •Banking, Financial Services •Written and verbal communication •Ability to establish strong client relationship •Collaboration and interpersonal skills •Strong analytical skills •Ability to perform under pressure Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Please note that this role may require you to work in rotational shifts

Hiring for an Assistant Manager in Training BPO experience is a must International Process Exp BFSI domain Location- Malad, Mumbai Budget- 9 LPA Required Candidate profile Excellent communication BPO experience good experience as a Process trainer/ AM trainer

Hiring for a Trainer / Assistant manager training TRAVEL PROCESS EXPERIENCE MUST Trainer- Vendor Governance (Travel exp mandate) AM Trainer- Contact Center Excellent Communication Skills 5 to 7 years of experience as a trainer Location- Gurgaon Required Candidate profile Familiarity with contact center technologies and customer relationship management (CRM) systems

Hiring Assistant Process Manager-Training for a leading BPO-Navi Mumbai. Candidate must be Process Trainer on Paper Experience-Minimum 3 years on Paper as Process Trainer. Candidate must have experience in International BPO Interested Can revert back Required Candidate profile Candidate must have experience in International Voice/Blended process. Should ready to work in US Process. Must have effective Communication skill.

Hiring for a trainer BPO experience mandatory Overall Exp 3 Yrs 1 Yr Trainer Exp mandate in BPO (E-Commerce) Location -Kolkata Budget- 4.5 LPA (depends on current package) Excellent communications Required Candidate profile good experience in training

Hiring for Manager in Training /Assistant Manager BFSI Mandatory BPO experience mandatory On paper AM"s can apply for manager On paper Leads or trainers with good experience can apply for AM Location: Mumbai, Malad Budget: Manager- 12 LPA, AM- 8 LPA

Hiring for Communications trainer BPO experience mandatory Excellent Communication skills On paper Trainers with good communications can apply Location- Vadodara, Bhubaneshwar, Gurgaon Budget- Hike on current CTC 2-6 years Training experience

Job Details You will be responsible for delivery of designed training programs that will enhance the knowledge, skills, and performance of our employees. Also, to help us build a culture of learning and development within our organization. As a Trainer, you will have the opportunity to make a significant impact on our employees' growth and development. Role Expectations Induction - Virtual / Physical Refreshers Branch Visits for specific training requirement Working on employees who are on PIP RO Activation - minimum 1 disbursement in 90 days Monthly dashboards Behavioural Skills Strong knowledge of training techniques and adult learning principles. Excellent presentation and communication skills. Ability to adapt to different learning styles and deliver training in various formats. Knowledge 4+ years of experience in training and development Focus Areas Trainings Deliver training sessions in a variety of formats, such as Induction (both virtual / physical), refreshers, classroom training, online training, and one-on-one coaching. Ensuring 100% coverage of the targeted staff for all the trainings. Travelling Visting Branches for training delivery as per the business requirement. Conduct training needs analysis to identify gaps in employees' skills and knowledge. RO Activation Ensuring that minimum 1 disbursement is done by the trained ROs withing 90 days of joining. Data Management Keeping track records of all the trainings done, employees covered and share the same with the management as & when required.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role & responsibilities Work Experience Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Language & Communication Should have good communication skills in English Should have managed a group of Trainers Preferred Competencies To motivate, develop and mentor team members in a dynamically changing environment Managed group of communication coaches Ability to plan training & refresher communication Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telco experience Excellent Communication skills Key Deliverables (KRA/Measure): Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various trainings Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections