354 Tna Jobs - Page 4

Plan and manage the product assortment in line with market trends and customer demand. Collaborate with suppliers to ensure timely deliveries and proper stock levels. Work closely with buyers and sales teams to align product offerings.

About Stratogent (A PTP Company): Be seen. Be heard. Be you. We are a young, dynamic managed IT services organization that's redefining the tech landscape. As a delivery powerhouse serving global clients, our work is dynamic, visible, and deeply rewarding. We specialize in advanced, experimental solutions across cloud platforms, cybersecurity, data centers, and automation. Every day brings new tools, modern stacks, and diverse technical challenges that stretch your learning curve and expand your skillset. A Trailblazer in Technology Solutions: Our focus spans niche, high-end, and experimental work, with a special emphasis on Pharma and Biotech verticals. We're the go-to pioneers crafting cutting-edge solutions that redefine industry standards. A Trustworthy Reputation: We may be media shy, but our credibility is loud. Over 90% of our business comprises repeat clientsa testament to the trust they place in our expertise and the excellence we consistently deliver. Built to Last: We’ve been profitable and stable from day one—no shortcuts, no compromises. Purpose-Driven Work: Work on real projects with global impact from day one. Growth is the Norm: We promote from within. Talent and achievement are recognized. Always Learning: New technologies, new challenges, new skills—every day bring something fresh. Innovation at Every Level: Good ideas win- no matter where they come from. People-Centric Culture: Fun, friendly, and deeply supportive teams. We believe in strong teams, not strong titles. About the role Job Title: Learning & Development Executive Domain: Human Resources Experience: 2–4 years Location: Bangalore, Karnataka Mode: Hybrid (Minimum 3 days in office) We are looking for a proactive and detail-oriented L&D Executive to join our growing HR team. In this role, you will support and execute a broad range of learning and development initiatives—from planning and coordination to reporting and vendor management. Your contribution will directly influence employee growth, engagement, and organizational capability-building. You will be measured on operational excellence, stakeholder experience, and your ability to make learning visible, structured, and impactful. Key Responsibilities 1. Training Planning & Execution • Schedule and coordinate logistics for in-person and virtual learning sessions. • Ensure training room readiness, including venue booking, equipment setup, and availability of learning materials. • Work with internal stakeholders and external vendors to execute training plans as per calendar. 2. Coordination with participation • Communicate training schedules, joining instructions, and reminders to participants. • Ensure required resources (stationery, guides, devices) are ready and accessible. • Promote and encourage participation through internal advocacy and recognition. • Support participant engagement throughout the learning journey, including pre- and post-training communication. 3. Training Administration & Reporting • Maintain accurate records of attendance, training hours, certifications, and participant progress. • Track post-training assignments and ensure completion. • Publish attendance/defaulter reports and generate monthly L&D dashboards. 4. Learning Analytics & Impact Measurement • Collect and analyze participant post training feedback, learning needs survey or LSAT; maintain 95% feedback completion rate • Analyze feedback data to recommend improvements in content, delivery, and learner experience. 5. Content & Communication • Assist in developing engaging learning content—presentations, toolkits, and e-learning modules. • Promote L&D programs through mailers, posters, banners, and internal campaigns to ensure high participation. • Handle all post-training follow-ups, including feedback collection, assignment tracking, and nudges. 6. Vendor & Budget Management • Coordinate with external training partners; track service delivery and quality. • Monitor training-related expenses and ensure activities stay within approved budgets. • Process invoices and manage reimbursements; ensure adherence to L&D budget allocations. 7. Compliance & Process Adherence • Follow L&D SOPs including communication, follow-ups, feedback, and reporting. • Maintain updated records in LMS/certification / internal databases / sharepoint with appropriate access to users • Coordinate with the HR team to ensure audit-ready documentation. Who are we looking for? Driven. Curious. Always Learning. We are always on the lookout for individuals with a strong work ethic, a sense of ownership, and a growth mindset. • 2+ years of experience in L&D operations, preferably in an IT or tech-driven organization • Postgraduate degree in HR or related field • Excellent coordination, communication, and stakeholder management skills • Strong command over MS Excel, PowerPoint, and familiarity with LMS platforms • Detail-oriented, organized, and responsive to fast-paced environments • Passionate about employee growth and learning effectiveness What We Offer • A chance to work on impactful learning projects that shape careers • A collaborative and inclusive culture where your ideas are valued • Competitive compensation and benefits • Opportunities to learn, grow, and build your skills every day • A front-row seat to innovation in a high-performance, people-first environment

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Exp of Training International BFSI Process Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Looking for 4+ years of experience in CommunicationTraining Domain - Learning and Development Location- Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

Greetings from Sutherland! We are hiring for a Manager - Training. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. We are seeking a strategic and hands-on Training Manager to spearhead training operations for a new Fintech program launch, supporting voice, chat, email, and app-based channels. The Training Manager will ensure that all trainers, tools, processes, and deliverables are aligned to prepare customer-facing teams for success from Day 1. The ideal candidate will be responsible for designing, overseeing, and evaluating training programs that support performance excellence across voice, chat, email, and digital support channels. You will lead a team of trainers and collaborate with cross-functional stakeholders to ensure smooth knowledge transfer and readiness. Key Responsibilities: Develop and execute the end-to-end training strategy for the fintech program launch. Hire, onboard, coach, and manage a team of trainers/facilitators. Collaborate with client and internal stakeholders to align training content with program goals. Lead and plan the Train-the-Trainer (TTT) sessions and ensure training delivery standards are maintained. Create a comprehensive training calendar including New Hire Training, upskilling, and refresher training. Use data and feedback (TNI/TNA) to continuously improve training effectiveness. Conduct post-mortem for all completed classes. Conduct Curriculum Analysis and Curriculum proposal. Manage training logistics, technology, and platforms for omnichannel delivery. Ensure adherence to compliance, regulatory, and data security guidelines relevant to fintech operations. Work closely with Quality and Service Delivery to support nesting. Report training metrics, trainee performance, and recommendations to leadership. Program Launch Readiness Lead the creation of a training project plan aligned with the program launch timeline, including milestones for content sign-off, TTT, pilot sessions, and nesting support. Participate in client calibration sessions, UAT, and tool demos to understand the product, customer journey, and backend platforms. Coordinate closely with WFM, Ops, IT, and QA to align training schedules, capacity, and systems access for learners. Support tool configuration and platform testing for LMS, chat systems, CRM tools, and omnichannel simulators. Define and implement Nesting Scorecards and support mechanisms with QA and Ops . Qualification & Skill sets Required Bachelors Degree or equivalent experience. 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments. Strong understanding of omnichannel support (voice, chat, email, social, app-based). Experience with Learning Management Systems (LMS) and e-learning platforms. Excellent leadership, analytical, and communication skills.

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops). Experience:5-8 Years.

Process Trainer- Sales Location- Andheri East (Sakinaka) Contact- 8169475241 Email ID- sivaar.khan@ketto.org About the company Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create large-scale impact on a daily basis by taking our product to the next level. Introduction: We at Ketto, are looking for an experienced Sales Trainer to join our Quality Department . Roles and Responsibilities: 1. Design, develop, and deliver training curriculum and associated materials for sales staff on Company products and selling skills, negotiation, strategic selling, and overall sales cycle and Process. 2. Conduct skills gap analyses to identify areas of improvement. 3. Identify and assess training needs within the Sales Division and participates in the activities 4. Involved in the design, preparation, delivery, and need assessment of the training and Development programs. 5. Training on communication, Behavior, self-grooming, team building, marketing & Sales, and Product training. Process training, training on cold calling, soft skills, calling etiquette, and more. 6. Conducting Virtual/Classroom and In-person training. 7. Provides input to the training strategy and the development of specific training development plans. 8. Provide training to new and existing employees and ensure the most basic knowledge mastery of all sales teams, evaluate the knowledge mastery of all teams from time to time, and improve the shortcomings. 9. Check the efficacy of each training module through assessments, participation, and given tasks. 10. Participate in organizational team initiatives providing input on learning needs and developing schedules for training delivery. 11. Provides input to management about employee performance during the training periods. 12. Create training modules (when needed) based on the training requirements/needs of the Sales. What you bring to the table: 1. Good communication and presentation skills 2. Strong Training skills into Sales (Calling) 3. Strong analytical skills 4. Good interpersonal skill 5. Ability to demonstrate sales skills. 6. Coaching & feedback delivery skills 7. Ability to work in flexible shifts. 8. Skilled to conduct and create a TNA 9. Skilled to manage virtual training/classroom/hybrid. 10. Team management and people engagement skills 11. High on accountability 12. Effective time management 13. Collaborative approach 14. Stakeholder management 15. Ability to work in a fast-paced environment. Perks and benefits 1. Attractive pay package on par with industry standards 2. Flexible and meritocratic work culture 3. Work environment aligned with diversity and inclusion parameters 4. Individuals professional & personal growth via learning & development programs

Job Title: Learning & Development Executive Domain: Human Resources Experience: 24 years Location: Bangalore, Karnataka Mode: Hybrid (Minimum 3 days in office) We are looking for a proactive and detail-oriented L&D Executive to join our growing HR team. In this role, you will support and execute a broad range of learning and development initiativesfrom planning and coordination to reporting and vendor management. Your contribution will directly influence employee growth, engagement, and organizational capability[1]building. You will be measured on operational excellence, stakeholder experience, and your ability to make learning visible, structured, and impactful. Key Responsibilities 1. Training Planning & Execution Schedule and coordinate logistics for in-person and virtual learning sessions. Ensure training room readiness, including venue booking, equipment setup, and availability of learning materials. Work with internal stakeholders and external vendors to execute training plans as per calendar. 2. Coordination with participation Communicate training schedules, joining instructions, and reminders to participants. Ensure required resources (stationery, guides, devices) are ready and accessible. Promote and encourage participation through internal advocacy and recognition. Support participant engagement throughout the learning journey, including pre- and post-training communication. 3. Training Administration & Reporting Maintain accurate records of attendance, training hours, certifications, and participant progress. Track post-training assignments and ensure completion. Publish attendance/defaulter reports and generate monthly L&D dashboards. 4. Learning Analytics & Impact Measurement Collect and analyze participant post training feedback, learning needs survey or LSAT; maintain 95% feedback completion rate Analyze feedback data to recommend improvements in content, delivery, and learner experience. 5. Content & Communication Assist in developing engaging learning content—presentations, toolkits, and e-learning modules. Promote L&D programs through mailers, posters, banners, and internal campaigns to ensure high participation. Handle all post-training follow-ups, including feedback collection, assignment tracking, and nudges. 6. Vendor & Budget Management Coordinate with external training partners; track service delivery and quality. Monitor training-related expenses and ensure activities stay within approved budgets. Process invoices and manage reimbursements; ensure adherence to L&D budget allocations. 7. Compliance & Process Adherence Follow L&D SOPs including communication, follow-ups, feedback, and reporting. Maintain updated records in LMS/certification / internal databases / sharepoint with appropriate access to users Coordinate with the HR team to ensure audit-ready documentation. Required 2+ years of experience in L&D operations , preferably in an IT or tech-driven organization Postgraduate degree in HR or related field Excellent coordination, communication, and stakeholder management skills Strong command over MS Excel, PowerPoint, and familiarity with LMS platforms Detail-oriented, organized, and responsive to fast-paced environments Passionate about employee growth and learning effectiveness What We Offer A chance to work on impactful learning projects that shape careers A collaborative and inclusive culture where your ideas are valued Competitive compensation and benefits Opportunities to learn, grow, and build your skills every day A front-row seat to innovation in a high-performance, people-first environment

Were Hiring | Sr. Manager / AGM – Learning & Development Location: Tirupur, Tamil Nadu Industry: Leading Textile & Apparel Manufacturing Brand Experience: 15–20 Years Are you a passionate L&D leader ready to shape the learning culture of a growing manufacturing organization? We are looking for an experienced professional to lead Learning & Development initiatives for a reputed textile company based in Tirupur . This is a strategic role driving capability-building across corporate and factory units. Key Responsibilities: Build and execute learning strategies aligned with business goals Conduct TNA and design leadership & functional training programs Manage training lifecycle, effectiveness tracking & LMS Ensure compliance (POSH, EHS), foster a culture of learning Coordinate with internal teams and external trainers What You Bring: L&D experience in Textile, FMCG, or Manufacturing sectors Strong facilitation, instructional design & stakeholder skills Multilingual: Tamil & English (Hindi/other regional languages is a plus) Willingness to travel to factory & warehouse locations

Dear Candidate, We are currently looking for a Process Trainer with a BFSI background and a Quality Analyst. **Process Trainer (BFSI Background)** * Good communication skills in English and Hindi are mandatory. * Able to handle training and call auditing with a Life Insurance background. **Quality Analyst Requirements:** * Any Degree * Experience in quality inspection, auditing, and testing. * Excellent communication skills, both written and verbal. * Strong computer skills and knowledge of QA databases and applications. * Strong analytical and problem-solving skills. * Meticulous attention to detail. **Roles and Responsibilities for Quality Analyst:** * Conduct call monitoring and auditing for customer care agents, providing detailed feedback on monitored calls. * Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge. * Demonstrate proficiency in using 7 QC tools like Pareto charts, histograms, and check sheets. * Perform detailed root cause analysis (RCA) and ACPT analysis for the call audit. * Publish the dashboard to all stakeholders. * Conduct call-listening sessions. * Pre-shift briefing, dissemination of updates, and quality observation. * Identifying bottom Quartile performers, engaging in TNI, and improving their performance. * Handling OJT batches. **Skills Required:** * Training and coaching * Customer experience * Proficiency in the MS Office suite * Strong analytical and problem-solving skills * Quality management tools Megha 8197554993 Venue and locationNo.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

Brief Summary As a Regional Trainer for ORRA Fine Jewellery, you will be responsible for developing and delivering effective training programs to ensure consistent and exceptional customer service, product knowledge, and sales skills across multiple locations. You will play a crucial role in enhancing the expertise and performance of our sales associates, fostering a culture of continuous learning and development. This position requires a strong understanding of the luxury retail industry, excellent communication skills, and a passion for delivering high-quality training programs. Brief Job Description (just an indicative list and not limited to the following) Design, develop, and implement training programs to enhance product knowledge, sales techniques, and customer service skills for sales associates at various ORRA Fine Jewellery locations. Create training materials, manuals, and visual aids to support the learning process. Incorporate innovative and engaging instructional methods, such as role-playing, interactive exercises, and simulations. Conduct in-person and virtual training sessions for sales associates, ensuring consistent delivery of content and maintaining a high level of engagement. Facilitate group discussions, workshops, and practical exercises to reinforce learning objectives. Provide constructive feedback and coaching to individuals and teams to improve performance. Conduct regular needs assessments to identify skill gaps and training requirements within the region. Collaborate with store managers and regional leadership to align training initiatives with business goals and objectives. Stay updated with industry trends and best practices to enhance training content and methods. Develop and implement evaluation methods to measure the effectiveness of training programs. Collect feedback from participants and stakeholders to identify areas of improvement and make necessary adjustments to training content and delivery. Analyze training metrics and provide reports on training impact, participant performance, and overall program effectiveness. Partner with store managers, regional leadership, and subject matter experts to identify training needs and align programs with business objectives. Coordinate and communicate training schedules, materials, and logistics to ensure smooth program execution. Foster positive working relationships with cross-functional teams to support the training initiatives. Desired Skills 1. Bachelor's degree in a relevant field or equivalent experience. 2. Proven experience as a trainer in the luxury retail industry, preferably in jewelry or fashion. 3. Strong knowledge of jewelry products , materials, and industry trends. 4. Excellent presentation, facilitation, and communication skills. 5. Ability to engage and motivate learners in a group setting. 6. Strong organizational and time management skills with the ability to handle multiple priorities. 7. Analytical mindset with the ability to measure training effectiveness and impact. 8. Proficient in using technology for virtual training delivery and learning management systems. 9. Willingness to travel to different locations within the region as required. Regards, Ankita Ghadigaonkar Assistant Manager Talent Acquisition P: 022 66807777 M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Skills- Process Training, Product Trainer, International Voice Process, TTT, OJT, TNI, TNA etc Required Candidate profile Contact Deepanshi 8920254429 deepanshi.imaginators@gmail.com

Process- Trainer- International Voice only- Healthcare Process - Voice Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

Alembic Group is looking for Senior Executive - Training & Development to join our dynamic team and embark on a rewarding career journey Identify training needs through TNA. Design and deliver training programs. Monitor effectiveness and ROI. Work with HR to align training with business goals.

- Conduct process training for new hires and existing staff. - Create/update training materials and SOPs. - Monitor performance and provide feedback. - Excellent Communication skills required. Required Candidate profile - 1–3 years of experience in process training. - Excellent communication in English. - Strong understanding of process workflows. Call or Whatsapp 8453399504, 9387861694, 8723051470 , 6002281943.

Job Overview: We are seeking a highly skilled and experienced Tenured Trainer for GIS Mapping process. The ideal candidate will bring a strong foundation in facilitating training sessions, mentoring new hires, and ensuring training effectiveness in a fast-paced, high-volume environment. Shift: 24*7(Night). Exp-Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process). Location-Hyderabad. Mandatory Skills- GIS exposure + Communication Skills + Cognitive abilities. Candidates need to create a presentation on any training related topics. Key Responsibilities: Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge. Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment. Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes. Maintain training trackers, reports, and performance summaries for each batch. Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date. Identify performance gaps during training and initiate timely coaching or remediation . Contribute to the continuous improvement of training methodologies and curriculum. Maintain high engagement levels and ensure training SLAs are met. Stay up-to-date with the latest mapping technologies, tools, and best practices to incorporate them into Training. Share your updated resume @ arpita.chakraborty7@wipro.com Required Skills & Qualifications: Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process) Must be a graduate (Bachelors degree in any stream) Strong facilitation, communication, and presentation skills Good understanding of training metrics, documentation, and batch lifecycle Proficiency in using MS Office, Workspace, and LMS platforms Ability to manage training across multiple time zones and high-volume ramps

Design, develop and deliver training programs to enhance employee soft skills and performance at various levels and across sites Conduct Training Needs Identification & Assessment (TNI/TNA) across departments to identify Behavioural Skill gaps and align learning objectives Establish maintain, and report on metrics to measure training effectiveness, relevance, utilization, and compliance Ensuring training coverage of TNA Assist L&D Leadership in design, development and implementation of development concepts and approaches Partner across the organization to assess program development needs that drive the overall organizational strategy, including the creation and administration of new and innovative learning and training solutions Collaborate with site HR Heads and their teams for planning and execution of training programs Assist in the management of external training programs, along with vendor management Create and manage L&D Training Calendar and other collaterals Design and maintain communication strategies to inform employees of development opportunities, and resources Qualification Degree in Human Resources, Learning and Development, Organizational Psychology, or relevant field and a minimum of 7 years of related work experience Relevant L&D related certifications/credentials are preferred Experience Min. 5 years of experience in L&D, training/facilitation, or similar roles, with expertise in TNI-TNA, concept, design, development, delivery, facilitation and end-to-end program management Current knowledge of effective L&D methods, including ILT, coaching, e-learning platforms etc. Hands-on with MS-Office tools; Digital Design is preferred Behavioural Skills: Strong communication skills Excellent interpersonal and communication skills Collaborative and engaging ability Effective team player

- Train teams on L2 support for hardware (PCs, laptops, printers). - Conduct sessions on troubleshooting techniques and service desk processes. - Guide team on managing escalations and ticket resolution. Required Candidate profile - At least 1 year of experience as a Trainer. - Experience in service desk operations. - ITIL certification ( Preferred). - Call or Whatsapp 9387861694 / 8723051470 / 8453399504 / 6002281943

ROLE SUMMARY This role is responsible for engaging with leaders across the organization to understand their needs and develop a range of interventions to support ongoing development across levels. Design, implement and evaluate a range of leadership and management development programs in line with organizational needs. This role drives the strategic alignment of leadership development initiatives to organizational goals, ensuring leaders at all levels are equipped to navigate challenges, foster innovation, and inspire their teams. They will collaborate closely with HR managers and other business stakeholders to ensure training programs are executed in alignment with organizational goals. They will also support logistics of training delivery, track learning metrics, and analyze learning data and publish reports. KEY RESPONSIBILITIES: Training Needs Analysis: Engage with leaders across Asia to identify individual, team, region and organizational learning needs. Collaborate with business leaders to align training initiatives with business goals. Program Design & Delivery: Develop and implement comprehensive training programs, learning journeys and blended learning solutions. Partner with learning partners to design content that relevant and tailored to learning needs. Vendor and Budget Management: sourcing team to identify relevant learning partners. Manage relationships with external training partners. Manage tracking and reporting of L&D budget, ensuring cost optimization while maintaining high quality training standards. Training Evaluation: Establish metrics to assess the effectiveness of training programs. Gather feedback, analyze results and provide insight to continuously improve learning programs and initiatives. Develop and publish reporting on training activities and ROI. Communication: Draft and manage pre & post learning communication with participants. Develop and publish learning program updates and social media content for leaders Facilitation: Facilitate in-person and virtual training sessions on a variety of topics including soft skills and leadership skills. REQUIRED SKILLS: 4 to 6 years of experience in delivering training in L&D Learning Skills: Strong understanding of adult learning principles and instructional design methodologies. Interpersonal Skills: Excellent communication, presentation, influencing and negotiation skills. Analytical Skills: Analytical mindset with the ability to assess training effectiveness and provide insights for improvement. Teamwork and collaboration: Ability to collaborate and work closely with multiple teams, both internal and external across geographies. Strong Project management skills Interested candidate Kindly drop your updated resume to below mail id Nithya_kumar@persolkelly.com Regards, Nithya CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy. You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy. and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy. We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com. Click here to find out how you can safeguard yourself from job scams

Job Description Key Responsibilities: Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Key Skills: Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Eligibility Any Graduate + relevant experience

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

V&A and English Language trainer from last 4-5 yrs scheduling, delivery & reporting. V&A certification from a reputed institute Willingness to travel and work in shifts Excellent Oral and Written communication skills. Karishma.imaginators@gmail.com

Designs training & test modules based on needs Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Contact- 9311035462

Position: Process Trainer | IGT Solutions is looking for a Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations, providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure the successful execution of training needs Measure program training effectiveness Responsible for ongoing observations of direct reports, providing guidance, mentoring, and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher training based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ sonam.singh1@igtsolutions.com