270 Tna Jobs - Page 4

Training Lead (Process Trainer ) Must have worked for a min of 4 yrs in either Digital Marketing, Consultative Sales /Outbound calling setups (in any capacity). Must have worked for at least 2 years as a Lead Facilitator (designated Trainer/SME) Required Candidate profile Must be well versed with Digital Marketing as a domain (not just conceptual knowledge, in-depth insights are expected) Pls Call Vikas 8527840989 Email vikasimaginators@gmail.com 5days/WFO/US shifts

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in Kannada language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Role & responsibilities Preparation of time and action calendar for each order from PCD to shipment. Defining which style to be loaded to the production line and how much quantity to be loaded. To estimate daily production (units) according to the styles work content. Preparing detailed line planning with daily production target for the production line. Update order wise completed tasks on the Time & action Calendar. Inform higher management if any process is delayed or not completed as per plan. Inform higher management about shipment delay and extension requirement. Preferred candidate profile To prepare the line plan as per line capacity. To ensure daily production of each department is as per the plan. To ensure that each department follow the time and action plan for each style.

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees.

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Role Purpose:- The Zonal Training Manager (ZTM) will be responsible for driving learning effectiveness across 5090 mapped stores through robust planning, execution, and monitoring of the training calendar. The ZTM will lead a team of 5–6 Cluster Trainers and act as a key liaison between the central training team, zonal sales teams, and business stakeholders. The role is pivotal in aligning training delivery with business outcomes and ensuring measurable impact on store performance. Role & responsibilities:- 1. Training Calendar Planning & Execution • Finalize monthly training calendars in consultation with Cluster Trainers and business stakeholders. • Ensure timely communication of the calendar to all Cluster Trainers and Zonal Sales Managers. • Monitor weekly adherence to the calendar and take corrective actions where necessary. 2. Training Operations & Reporting • Ensure all training data is accurately captured and updated in the central ecosystem. • Conduct weekly reviews to track completion, attendance, and effectiveness of training sessions. • Support the central team in summarizing data for dashboards and business reviews. 3. Business Alignment & Stakeholder Engagement • Engage with Zonal Sales Managers at least twice a quarter to: • Understand evolving business priorities and performance gaps. • Share training updates and achievements. • Co-create future training plans aligned with business needs. 4. Training Impact & Store Performance • Evaluate the effectiveness of training interventions using KPIs like conversion, ATV, UPT, NPS, and sales growth. • Conduct focused visits to high-performing and low-performing stores to derive actionable insights. • Share best practices and learnings across zones for continuous improvement. 5. Collaboration & Agility • Collaborate closely with Content Development and other L&D verticals to support learning initiatives. • Remain agile to address 1020% of unplanned or ad-hoc training requests effectively. • Partner with business teams on new initiatives and ensure timely ground-level execution via Cluster Trainers. 6. Knowledge & Capability Building • Stay updated on business strategies, category innovations, and customer insights. • Enable Cluster Trainers with relevant knowledge, tools, and coaching to improve training effectiveness. • Act as a bridge between field training delivery and content development teams by sharing real-time business context Key Skills & Competencies: • Strong communication and stakeholder management. • Data-driven mindset with ability to interpret performance metrics. • Team leadership and people development. • Planning, organizing, and execution excellence. • High adaptability, ownership, and a solution-oriented approach. • Strong business understanding of retail operations and KPIs. Qualifications & Experience: • Graduate / Postgraduate in Business Administration, Retail Management, or related field. • 8–12 years of work experience, with at least 3–5 years in a Training Manager/Leadership L&D role. • Prior experience in retail or consumer durables industry is preferred. • Exposure to managing field training teams and multi-location responsibilities is an advantage.

Job description Plan, coordinate, and deliver induction programs for new joiners to ensure smooth onboarding and cultural assimilation. Prepare, propose, circulate, and implement the annual training calendar; monitor departmental compliance and escalate deviations as necessary. Design and develop training modules tailored to the needs of various employee segments, ensuring effective knowledge transfer and skill enhancement. Plan and coordinate both internal and external training programs for employees across all levels. Conduct training needs analysis using multiple methodologies to identify skill gaps and developmental requirements. Process documentation and coordinate participation in external training programs, industry conventions, and professional conferences. Oversee and facilitate training, summer placements, internships, and academic projects undertaken by students from professional institutions. Maintain comprehensive training records and generate MIS reports for top management review. Monitor and ensure adherence to the annual training budget, highlighting variances and optimizing cost efficiency.

Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 6 Days working. •Salary-Up to 5 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com

We are Hiring for Process Trainer Need Excellent comms Well versed with KPIs like TNA, TNI, OJT,Process training etc. Well versed with Voice and Accent open to work in 24/7 rotational shift 5 days working / 2 rotational off job location : Goregaon, Mumbai interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly Training target Monitor team performance and provide regular coaching, feedback & training to drive improvements Min 1 year on paper as Trainer mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Exp:- 4yrs --only from international bpo 2yrs on paper exp as process trainer Salary :- 6.5lpa Graduate 1 side cab NP :- 30 days max call n ping me on:8448760516 sonam.imaginators@gmail.com Required Candidate profile Skills :- Process trainer, TTT , TNI TNA, OJT INTERNATIONAL PROCESS Etc

Aga Khan Rural Support Programme (India) is looking for Trainers/Master Trainers to join our dynamic team and embark on a rewarding career journey Design training modules and deliver sessions Evaluate trainee performance and provide feedback Mentor new trainers and standardize practices Continuously update learning content

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 3+ years of experience in total Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools

Summary We are looking for a Deputy Manager-Behavioral Training with 5+ years of experience to join our team in Pune/Vizag. If you are passionate about training and development and have a strong background in behavioral training, we would love to hear from you. Location- Pune/Vizag Your Future Employer You would be joining a leading BPO/BPM organization committed to fostering an inclusive and diverse work environment. They offer a collaborative and supportive culture that values innovation and continuous learning. Responsibilities Design and deliver behavioral training programs to enhance employee performance and engagement Collaborate with internal stakeholders to identify training needs and develop tailored programs Evaluate training effectiveness and continuously improve training materials and methodologies Provide coaching and support to managers and employees in implementing new behaviors and skills Stay updated with industry best practices and incorporate new training techniques to drive impactful learning experiences Requirements 5+ years of experience in behavioral training or related field Proven track record of designing and delivering successful training programs Strong understanding of adult learning principles and training evaluation methods Excellent communication and interpersonal skills Ability to work effectively in a diverse and inclusive environment What's in it for you This is an exciting opportunity to make a meaningful impact on the professional development of employees within a progressive and forward-thinking organization. You will have the chance to showcase your expertise and contribute to the growth and success of the company. Reach us If you feel this opportunity is well aligned with your career progression plans, please feel free to reach out with your updated profile at stuti.bhandari@crescendogroup.in Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search, and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Note We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Profile keywords Training, Behavioral Training, Development, Coaching

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

VERY URGENT REQUIRMENT This is regarding your profile on naukri.com. We wish to connect with you for the below position of Training & Learning & Development (L&D) Specialist. If you find the below opportunity is suitable to profile & you interested to enter in Core Technical Innovative workforce so, please share your updated CV to hr@relyservices.com Company Name: Rely Services Inc. Designation Lead Training & Learning & Development (L&D) Specialist Location: Baner, Pune Work mode: Work from Office Work Time: Central Time Zone: Experience: - Min 8+ year experience in Training L&D, preferably IT & ITES. Position Overview : We are seeking a dynamic and experienced Training & L&D Specialist to lead and manage our organizational learning initiatives. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that enhance employee skills, support leadership development, and align with our core values and strategic goals RELY SERVICES: Founded in 1997, with headquarters in Chicago, USA, and global facilities in Pune, India, and Australia, Rely Service is an IT outsourcing and software development company. Our services integrate IT staffing, Big Data, Software Development, and BPO to deliver high-end business services to our clients. Rely leverages enterprise data to boost organizational performance, streamline business operations and create new channels for your company growth. Key Responsibilities: Training Calendar Management: Develop and maintain an annual training calendar in alignment with business needs and employee development goals. Content Development: Design and develop engaging training content and materials for both technical and soft skills programs. Training Delivery: Conduct weekly skills-based and generic training sessions across departments. Leadership Development: Design and deliver leadership development programs for mid to senior-level managers. Performance Improvement Plans (PIP): Oversee and support the execution of PIP programs in collaboration with HR and line managers. Core Values Workshops: Facilitate monthly workshops to reinforce organizational core values and culture. Training Effectiveness & Reporting: Track participation, gather feedback, and measure the effectiveness of training programs using KPIs and analytics. Strategic Alignment: Ensure all training initiatives are aligned with organizational goals and employee career paths. Qualifications & Skills: Bachelors or masters degree in human resources, Organizational Development, Psychology, or related field. Minimum 8 years of experience in Training, Learning & Development, or a similar role. Proven experience in designing and delivering training programs. Strong facilitation, presentation, and communication skills. Proficiency in using LMS platforms and training tools. Ability to analyze data and generate actionable insights. Strong organizational and project management skills. Willingness to work overlapping hours to support US operations. Preferred Qualifications: Certification in L&D, Instructional Design, or Coaching (e.g., CPLP, SHRM, ATD). Experience in digital learning tools and e-learning content creation. Note: - This is a very urgent position so the applicant’s active response to the entire interview process is a MUST . Thanks & regards, Team Member – Talent Acquisition Rely Services Inc. Email – hr@relyservices.com Web – www.relyservices.com

Position: Process Trainer (GIS) Required Skill: • Develop and deliver GIS training for all skill levels. • Create training materials and online resources. • Conduct hands-on sessions with GIS software (ArcGIS, QGIS). • Analyze spatial data using mapping software and identify patterns and trends. • Design digital maps and convert physical maps to digital formats. • Perform data cleaning and transformation for desired outputs. • Generate reports utilizing data visualizations. • Manage a digital library of geographic maps. • Utilize Geoprocessing tools like clipping, merging, and reprojecting. • Evaluate training effectiveness through assessments and feedback. • Provide one-on-one coaching and technical support. • Stay updated with GIS advancements and incorporate them into training.

Responsibilities • Conduct Onboarding/Induction training of new joiners • Plan, implement and conduct training programs related to process-product training • Trainee performance evaluation and accurately identifying weaknesses • Demonstrate proficient training skills including professional demeanor, classroom facilitation techniques and encouragement of open dialogue • Monitor and observe various training related work functions • Determine post-training requirements • Support the Ops/Production team, conduct calibration sessions, review and coaching for agents/collectors • Assist the recruitment department for Voice and Accent/Communication capability Design, develop and manage training content for the business • Maintain updated curriculum database and training records • Manage daily, weekly, and monthly reports with the partners and share regular feedback with the managers • Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis • Ability to collaborate across multiple teams for process improvements and standardization • Coach and share feedback with team and plan monthly team meetings to discuss outcome • Responsible for designing and delivering curriculum and learning materials and for managing all phases of training interventions • Designing multiple training events in a corporate setting • Conduct business wide TNI and identify skills or knowledge gaps that need to be addressed • Track new training methods and techniques • Partner with internal stakeholders and liaise with subject matter experts to help develop a conducive environment for training • Analyze the coaching/training needs of the teams & support them in delivery Desired Candidate Profile • Strong English communication skills with neutral accent • Minimum 2+ years of experience as Soft Skills-Process trainer -Coach • Extensive knowledge of instructional design theory and learning principles • Proven knowledge to master the full training cycle • In-depth knowledge of learning management software • Familiarity with traditional and modern training methods, tools and techniques • Demonstrated ability

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ sonam.singh1@igtsolutions.com

Purpose of the Sales Training-Lead : Aakash is looking for an experienced Sales Training-Lead who shall be responsible for supervising, designing, implementing, evaluating training programs to enhance the skills and knowledge of our employees, to make them job ready and drive business growth. Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. As Sales Training-Lead, you are expected to: 1. Work closely and communicate effectively with CXOs and Senior Business leaders to identify/ assess training priorities on an ongoing basis and proactively develop solutions to drive business. 2. Work closely with Regional Training Teams for any new training interventions, projects and drive as per business requirements. Observe & identify sales challenges they face on-the-job, conduct skills gap analyses and offer training solutions to increase productivity. 3. Handle PAN India sales training programs along with the team in online mode/classroom mode/on-the-Job (for e.g. - Sales pitch, Negotiation skill, Consultative selling, Objection Handling etc). Covering skills, competencies & etiquettes required for driving sales and enable Bottom Quartiles branches. 4. Conduct New Hire Training of Leadership profiles and certification process. 5. Conduct refresher training workshops for the targeted audience (leadership) in line with the branch needs. 6. Develop and facilitate knowledge checks/online assessments on monthly basis. 7. Administer vendor trainings. 8. Evaluate the effectiveness of training programs and continuously improve the LD offerings. 9. Lead the team and ensure effective team management skills and team development. 10. Stay abreast with latest industry changes, understand learning gaps & develop required training content. To be successful in the Sales Training-Lead Role you are required to have: 1. Strong communication & Excellent written and verbal communication skills. 2. Excellent organizational skills and ability to multitask with strong business acumen. 3. Excellent time and work management skills, ability to prioritize, ability to handle team dynamics, attention to detail and ability to meet established deadlines. 4. Proficiency in content creation (ppt & video based) using tools like Camtesia, Canva and other content development tools. 5. Ability of stakeholder & vendor management. 6. Occasional Travel. 7. Exposure to Learning Management System would be an added advantage. Must to have Attitude: 1. Dynamic professional with excellent interpersonal skills and has enterprising style of work. 2. Desired Traits: Self-starter, proactive, quick & adaptive. 3. Emotional intelligence to work and lead the team. Qualification: Post-Graduate in any discipline (Preferably full time MBA) Experience: 1. 10 to 12 years of experience into Sales Training. Preferably having direct sales experience. 2. 2 to 3 Years of experience in team management.

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

1 Yr exp as a Trainer(Who is giving training to Field people) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore only.not for Kolkata or Hyderabad.Apply those who can relocate in Bangalore

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and Kolkata not for Hyderabad..Apply those who can reloate in Bangalore and Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407