354 Tna Jobs - Page 3

Training Manager - ADRV (West, South East) Based out of Mumbai, align with RM-ADRV to enable the channel through Training. Train Advisors, Front-line ADRMs and Cluster Heads Travel to Clusters to cascade customized training inputs Design and co-create ADRV Vertical training calendar and content.

Role & responsibilities: : >> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account >>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team >>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees >>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time >>provide feedback and coaching to analysts on the floor >>Analyse training need for employees, single point of contact for the account for any training requirements >>responsible for adhering to training guidelines defined by the BU training Function >>responsible to work with operations to bridge gaps during training >>provide pro-active training intervention / guidance to leadership targeting metric / business impact Preferred candidate profile : >>Exposure to Geographical Information System(GIS) knowledge >>Must have good experience in MS-Word, Excel and Presentations or similar tools >>Proficient with MS-Office (Word, Excel, power point) >>Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location >>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI >>Needs to have strong training ability >>Good rapport building skills, extremely methodical and organized >>Feedback and Coaching skills >>Good analytical ability >>Good reading / learning, researching Skills >>Demonstrated Customer Service Skills

Roles & Responsibilities- - Design and deliver training programs for international processes. - Focusing on TNI, TTT , TNA , OJT. - Develop curriculum materials and assessments to measure trainee performance. Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Supporting in Scheduling, coordinating, andensuring the seamless execution of Manthan P batches across the complex,including practical sessions. Training Manthan P trainees on the Virtual Reality (VR) module, and ensuring the safekeeping andmaintenance of the equipment. Supporting andcoordinating L2 and L3 training programs, including pre/post-trainingactivities and online feedback collection. Arranging traveland accommodation for trainers and ensuring they reach the training program asper schedule. Supporting employee engagement activities. Conducting Training Needs Analysis (TNA),post-training evaluations, and surveys. Visiting the shop floor to promote and socializeLD programs. Tracking training attendance and compiling relateddata. Preparing weekly and monthly reports and sharingthem for review. Promoting andactivating e-learning modules such as Disprz, LinkedIn Learning, or otherupcoming platforms. Coordinating NewHire Orientation trainings and ensuring completion within agreed timelines. Assisting in thepreparation of training modules and gaining familiarity with trainingfacilitation and delivery. Daily updating of tasks and ensuring timely completion. Frequently following up on activities and updatingprogress. Performing any specific tasks assigned by thedepartment head or corporate office.

Job Title: Process Trainer International Voice Experience: 1 to 7 Years Location: Gurgaon Work Type: Work From Office (WFO) Shift : Night Working Days: 5 Days Job Summary: We are seeking a dynamic and experienced Process Trainer to join our international back-office operations team. The ideal candidate will be responsible for delivering effective process training, upskilling new hires, and supporting continuous learning initiatives to ensure operational excellence. Key Responsibilities: Deliver comprehensive process training programs to new hires and existing team members. Design, update, and enhance training modules in alignment with business processes. Conduct pre- and post-training assessments to measure learning effectiveness. Collaborate with operations and quality teams to identify training needs. Monitor trainee performance and provide coaching to improve proficiency. Maintain detailed training records, feedback, and progress reports. Ensure compliance with organizational and client-specific guidelines during training. Facilitate refresher sessions based on performance trends and quality insights. Required Skills & Qualifications: 1 to 7 years of experience in process training, preferably in international back-office/BPO operations. Strong understanding of workflow and process documentation. Excellent verbal and written communication skills in English. Proficient in MS Office (Word, Excel, PowerPoint). Strong presentation, facilitation, and coaching skills. Ability to work during night shifts and handle WFO responsibilities. High adaptability and a proactive approach to training improvements.

Job Description Key Responsibilities: Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Key Skills: Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Eligibility Any Graduate + relevant experience

Process- Trainer- International Voice only Medical billing Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

Job Responsibilities:- The BBA trainer will be responsible for leading Pan India training initiatives for the BBA Channel Manage learning and development objectives of the BBA businesses Collaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content Enable continuous learning across the talent lifecycle through the interplay of live and digital learning Ensure excellent participant learning experience through delivery and seek feedback and measure business impact regularly to determine training effectiveness Build and maintain monthly training calendars, training records, attendance and manage the administrative requirements of the training program. Perform administrative tasks such as scheduling classes, setting up of systems/equipment and coordinate with the learners for enrolments in the batches Conduct training programs with the goal of improvements in sales metrics such as productivity, SOP achievement in lines with customer centricity Ensure right solution providing behaviour, ethics and practices are embedded through the training imparted in with the business goals, standards and regulations Regular updates to the business in terms of feedbacks received from the training sessions including competition benchmarking, managing rejections Ensure 100% completion of Job Ready parameters (LMS Course Tracking, Induction Attendance, Induction Assessments) and share weekly updates with the business Travel to field and other business locations as required Ensure on-going skilling of trainers for effective delivery Experience:- Min 4-5 years of experience in Business Banking background with a good understanding of Sales. Skills to be proficient in:- Good stakeholder management, influencing skills. Should have good English speaking skills (mandatory) Good analytical skills and a do what it takes to get job done attitude

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to improve processes Ensure compliance with internal and client-specific quality standards Key Skills: Proficient in English and any one regional language: Malayalam / Gujarati / Marathi Experience in BPO Quality Assurance Good knowledge of QA tools, audit forms, and call calibration techniques Strong communication and interpersonal skills Ability to analyze data and generate insights for improvement Preferred Qualifications: Graduate in any discipline QA certification (if any) is a plus Familiarity with CRM and call monitoring software Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

Hiring for Collection Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Hiring for Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Roles and Responsibilities: Design, develop, and deliver training curriculum and associated materials for sales staff on company products and selling skills, negotiation, strategic selling, and overall sales cycle and process. Conduct skills gap analyses to identify areas of improvement. Identify and assess training needs within the Sales Division and participate in the activities. Involved in the design, preparation, delivery, and need assessment of the training and development programs. Training on communication, behavior, self-grooming, team building, marketing and sales, product training, process training, cold calling, soft skills, and calling etiquette. Conduct virtual, classroom, and in-person training. Provide input to the training strategy and the development of specific training development plans. Provide training to new and existing employees; evaluate and improve knowledge mastery across sales teams. Check training module efficacy through assessments, participation, and task evaluation. Participate in organizational initiatives, assess learning needs, and help schedule training delivery. Provide feedback to management on employee performance during training periods. Create training modules as per sales training requirements. What You Bring to the Table: Good communication and presentation skills Strong training skills in sales (calling) Strong analytical skills Good interpersonal skills Ability to demonstrate sales skills Coaching and feedback delivery skills Ability to work in flexible shifts Skilled in TNA Skilled in managing virtual, classroom, and hybrid training Team management and people engagement skills High accountability Effective time management Collaborative approach Stakeholder management Ability to work in a fast-paced environment

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training Contact Person HR Supriya -9289327281

Mention Sneha HR on your resume Call me on - 8447457792 Job Title: Trainer Voice Process Location: Noida Job Type: Full-time Experience Required: Minimum 4 years in a relevant voice sales process, preferably from premium contact centers Job Summary: We are looking for a dynamic and experienced Trainer to join our team and contribute to the growth and development of our voice sales team. The ideal candidate should possess strong training delivery skills, a good grasp of adult learning principles, and a passion for developing talent in a high-performance environment. Key Responsibilities: Deliver effective training sessions for voice process teams, ensuring alignment with business goals. Undergo and successfully complete a presentation round as part of the selection process. Utilize adult learning principles to design, implement, and evaluate training modules. Conduct assessments and provide feedback to trainees for continuous improvement. Collaborate with operations to identify training needs and update content accordingly. Requirements: Minimum of 4 years experience in a voice sales process; experience from premium contact centers preferred. Graduate in any educational discipline. Prior e-commerce industry experience is an added advantage. TTT (Train The Trainer) certification preferred. Strong aptitude skills including reasoning, logic, and problem-solving. Proficient in both oral and written communication. Solid understanding of basic adult learning principles. Proven ability to deliver effective feedback constructively. Fluency in Hindi and English or a regional language. Preferred Skills: Certified trainer from a recognized organization Adaptability to work in a fast-paced and evolving training environment Tech-savvy with working knowledge of virtual training tools

Roles and Responsibilities : Lead Training and Quality support as a Service for our clients. Provide Training and quality support, development of metrics and dashboards in line with customer requirements. Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics: external & internal quality metrics should be consistently green. Strengthen quality & training management processes/framework to improve delivery & performance Job Requirements : 12-20 years of experience in a similar role within the ITES / BPO space supporting Banking process Strong knowledge of quality principles and implementation methods. Experience with TNI (Training Needs Identification) analysis tools and methodologies.

Shift: Night shift; flexibility for virtual facilitation and weekend availability if needed Qualification : Graduation Experience : 5 years 7 years Experience Breakup: BPO & Non-BPO experience in Learning & Development, preferably Media/Corporate Training domains Essential Hiring Skills • Advanced facilitation and presentation skills • Instructional design and curriculum development experience • Excellent communication and interpersonal skills • Stakeholder and vendor management skills • Interviewing and competency assessment experience • Team-building and problem-solving skills • Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) Good to have Hiring Skills: Familiarity with Learning Management Systems (LMS) • Ability to drive innovation in learning strategies Responsibilities: Drive end-to-end learning programs (TNI/TNA to delivery) aligned with business goals • Engage stakeholders to ensure training initiatives meet strategic objectives • Design and facilitate content for managerial and leadership development • Promote tech-enabled learning; conduct skill gap analyses and build capability • Monitor program effectiveness; ensure compliance with training standard Language Proficiency Level: English-Spoken & Written: B2/C1 level Location: Chennai (WFO)

Job Title: Voice and Accent Trainer Location: Mysuru (Infosys BPM) Experience Required: 49 years Employment Type: Full-Time Qualification: Full-time graduate (15 years of education) Key Responsibilities: Training & Facilitation Conduct customer service training , refresher sessions , and coach-the-coach programs . Use effective behavioral training and facilitation skills . Adapt training flow based on participants’ Wants, Interests, and Needs (WINs) . Provide floor support post-training to ensure learning retention and performance improvement. Analysis & Planning Conduct training needs assessments and recommend suitable programs. Analyze data from multiple sources to identify improvement areas. Use appropriate tools for data collection , quality checks , and reporting . Program Design & Execution Plan and schedule training sessions efficiently. Ensure timely execution of training and coaching plans. Complete all administrative tasks related to training. Coaching & Support Offer accent neutralization , voice modulation , and pronunciation coaching . Support team leads, quality analysts, and subject matter experts in performance enhancement. Exhibit patience and dedication to help participants improve. Skills & Competencies: Strong command of English language , phonetics , and linguistics . Excellent interpersonal and communication skills . Ability to design and deliver customized training programs . Familiarity with international customer service standards and cultural sensitivity . Role & responsibilities

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

As a Process Trainer at Aimlay Pvt. Ltd., located in Fourth Floor, D Mall, 412, Sector 10, Rohini, New Delhi, Delhi 110085, you will play a crucial role in training and developing the team members. We are seeking a candidate with at least 2 years of experience in process or soft skills training, exceptional English communication skills, and a comprehensive understanding of training frameworks like TNA, TNI, OJT, NHT, and refresher training. Experience in conducting soft skills training is a must for this role. Your primary responsibilities will include conducting New Hire Training (NHT) to ensure a smooth onboarding process, identifying training needs through Training Needs Identification (TNI) and creating relevant training content, designing and implementing Training Needs Analysis (TNA) strategies, providing On-the-Job Training (OJT) sessions for practical learning, organizing regular Refresher Training for existing employees, facilitating Soft Skills Training to improve interpersonal and communication abilities, evaluating training effectiveness through feedback and assessments, aligning training programs with organizational objectives in collaboration with team leaders, maintaining training records, and preparing reports for management review. To excel in this role, you should have a minimum of 2 years of experience in process or soft skills training, proficiency in spoken and written English, hands-on knowledge of TNA, TNI, OJT, NHT, and refresher training techniques, excellent presentation and communication skills, the ability to engage trainees at various experience levels, as well as strong analytical and organizational capabilities. In return, Aimlay Pvt. Ltd. offers a competitive salary of up to 35,000/- CTC, ample growth opportunities in a dynamic learning environment, a collaborative work culture, and supportive management. If you meet the requirements and are eager to contribute to our team, please send your resume to 9599039156, recruitmentexec.hr@aimlay.com, or visit our office location mentioned above to apply for this exciting opportunity.,

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Role Overview: W ill be responsible for executing training programs for junior engineering staff, ensuring they develop the necessary foundational skills and knowledge to progress within the company. Key Responsibilities: Prepare and deliver Induction sessions to Employees Coordination of Training programs and complete training arrangements Program Execution: Deliver training modules designed for entry-level engineering skills, including basic technical knowledge and software use. Assessment: Conduct initial assessments to identify skill gaps and training needs for new engineering hires. Material Development: Assist in creating engaging, relevant training content tailored for a junior audience. Feedback Analysis: Implement evaluation processes to measure the effectiveness of training for continuous improvement. Engagement: Promote the company's core values and foster a positive learning environment

Key Responsibilities: Conduct Training need identification, prepare and implement Training calendar programs Lead Induction Training and bring clarity about Company policies and procedures Leadership Development: Implement leadership workshops to enhance managerial and strategic decision-making capabilities of senior engineers. Technical Expertise: Conduct specialized technical training sessions including up-to-date engineering practices, innovations, and industry standards. Program Evaluation: Evaluate and refine senior-level training programs, ensuring alignment with engineering goals and business objectives. Able to perform vendor management and establish institutional tie-ups and arrange external training programs Mentorship: Foster mentorship relationships that enable knowledge sharing and professional development within the engineering team.

-Drive training excellence through refresher sessions -TTT programs, and skill gap analysis -Manage QA with scorecards, RCA, and KPI tracking -Lead trainers/QA analysts, collaborate with teams, and enhance learning outcomes with strategic planning Required Candidate profile 10+ yrs in Training, Quality, or CX with 4–5 yrs in leadership -Skilled in QA, audits, training methods, data analysis, and performance -Strong in communication, facilitation, stakeholder handling

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)