270 Tna Jobs - Page 3

Graduate/Post Graduate Min 5+ yrs of exp as Communication Trainer (VNA Trainer) (INT. BPO - VOICE PROCESS ONLY) Certified in TTT, TNI, TNA 5 Days working 2 offs Both way Cab Salary Range Upto 15 LPA Location- Bangalore Contact-9220771924 Akanksha Required Candidate profile Min 5+ yrs of exp as Communication Trainer (VNA Trainer) (INT. BPO - VOICE PROCESS ONLY) Excellent Communication Skills required

Global Schools Group (GSG) is a chain of premier international schools, with 64 campuses, spread across 11 countries with over 45000+ students and 5000+ faculty. Founded in 2002, GIIS offers a comprehensive range of International and Indian curricula for students from Kindergarten to Grade 12. These include the International Baccalaureate Diploma Programme (IBDP), Cambridge IGCSE, the Central Board of Secondary Education (CBSE) and the Global Montessori plus programme. It is due to the high standards of governance and established academic criteria that GSG has gained global recognition for excellence in education and has bagged over 550+ National and International awards since its inception. GSGs mission is to nurture young minds into global leaders and innovators through its proprietary 9 GEMS methodology, a holistic approach to teaching that balances academics with sports, performing arts, entrepreneurship and character development. For more details, please visit - https://globalschools.com/ Role/ Designation: Deputy Manager/ Manager - Training This position is responsible for the delivery and administration of a range of training and development activities to meet the needs of internal employees across all our entities globally. Location: NOIDA - Sec 62 Working days: Onsite 5.5 days Job Responsibilities Engage with the key stakeholders to conduct skills analysis, training needs analysis, and prioritize training. Be instrumental in building a pilot function and lay down a foundation in terms of processes and deliveries Analyse the TNI requirements and do a TNA for all global entities with the team of experts Plan & Design the Training calendar globally based on the TNI GEOwise Identify and on board suitable resources to conduct the training programs including Internal SME's and External Experts Organise and facilitate regular trainings based on the Calendar with a 5% deviation Take regular initiatives to increase Training hours - Coordinate with HRBPs, EAs, Principals & Functional heads to ensure seamless and continuous professional development of all employees Should be able to create content based on the inputs shared by the stakeholders. Should be able to deliver trainings based on the inputs shared by the key stakeholders. Ensure that the content and context of all materials remain current and relevant for business needs. Conduct training programs for various audience groups, as and when required. Design and deliver training programs that address training needs on an ongoing basis. Execute rollout of training interventions including timelines, target audience, and location. Arrange training logistics (with support of Operations Support) and drive delivery of training. Able to identify problems and significantly improve, change or adapt existing methods and techniques Regular follow ups and collaboration with the global campuses to conduct L&D activities.

of of Experiencethe a years We are looking for a Freelance Process Trainer from a Retail or Telecom Background for 6 months Location: Kochi, Kerala Experience Required: 2 to 5 Years Qualification: Any Graduate CTC : Up to 4 LPA Description - Immediate joiner with telecom or retail process training experience - Need to have proven Experience in handling NHIP/ NHT batches - Should have good English communication skills - Should have minimum 2-5 yrs. experience in telecommunication - Must be proficient in Local Language - Telecom experience with a proven track record. - Minimum of 2 years experience in retail training that includes creating a training program and delivering to a retail team. - Ability to identify a training and/ or development gap and ability to develop training sessions from the ground up to fill the gap. - Strong interpersonal skills including listening, negotiating, oral and written communication skills along with the ability to interact with diverse personalities. - Ability to motivate, teach and inspire retail staff. - Excellent presentation and platform skills and an up to date knowledge or contemporary training techniques Any references kindly mark them at Deepak.7.Abhyankar@niit.com or call / WhatsApp on 8169542929

Must have Min 1+yr Exp as Process Trainer from International Banking Process BPO Must know TNA TNI Training Metrics Immediate Joiners reqd Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE

Role & responsibilities Key Responsibilities: Design and deliver comprehensive training programs for new hires and existing employees in insurance back office processes. Train teams on policy issuance, renewals, endorsements, claims processing, and documentation management. Maintain updated knowledge of insurance products, regulations, and process workflows. Evaluate the effectiveness of training through assessments, feedback, and performance monitoring. Coordinate with operations and quality teams to identify training gaps and design refresher modules. Prepare training schedules, manuals, modules, and presentations. Maintain training MIS, track attendance, and prepare training reports for management. Ensure 100% compliance with client and process standards. Support process transitions and implement best practices across teams. --- Requirements: Bachelor's degree (preferred in commerce, business, or insurance-related fields). 1 to 2 years of experience as a process trainer, preferably in the insurance domain (back office). In-depth knowledge of insurance processes, products, and compliance norms. Strong facilitation, presentation, and communication skills. Shift time - Day shift contact below:- HR Manager - Pinky Yadav Phone No - 7977519951 email - pinkyy@eosglobe.com Location - Noida & Thane Preferred candidate profile

Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Greetings from Sagility ! Immediate hiring for Process trainers from International contact centers . Looking for experienced voice process trainers which supporting in training for USA , UK , Australian market for voice process. 1 years of experience as on process trainer is mandatory . Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor Degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint I ould have excellent English communication skills and facility skills should be flexible to work in the shifts. Interested folks can please share your updated resume to : sunkari.srikanth@sagilityhealth.com or what app on : 8309217838

Role & responsibilities Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets etc.) Execute training sessions, webinars, workshops etc. in groups or individually Arrange for and conduct on-site training when needed Keep and report data on completed courses, absences, issues etc. Observe and evaluate results of training programs Determine overall effectiveness of programs and make improvements Preferred candidate profile Proven experience as technical trainer Knowledge of modern training techniques and tools in technical subjects Experience in designing technical course content Ability to address training needs with complete courses Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Perks and benefits

Role & responsibilities Position : L&D Learning Partner Location: Chennai, Tidel Park (WFO) Years of Experience: 1 to 5years Education : Any Graduate Requisite Skills : Consulting, Understanding of Learning methodologies, Project Management, Training methodologies in emerging technologies, PowerPoint and Excel Job Description Understanding business and business problems Stakeholder engagement to understand learning objectives and outcomes. Strategize learning and build a learning road map for the business unit. Design and Delivery Conduct detailed Learning Need Analysis (LNA) define metrics and sign off with the stakeholders. Design delivery mechanisms, track, report and create case studies. Managing Performance Ensure continuous communication with key stakeholders (HR Business Partners, business leaders) in creating a conducive learning ecosystem. Facilitating and tracking informal learning (social/collaborative learning) Supplementary learning Measurement & Reporting Evaluating the business impact of business-specific interventions Dipstick with learners on the efficacy of the learning solutions and be flexible to modify the approach. Generating key learning reports Promoting brand L&D Complete understanding of Sify L&D as a brand and how to promote learning to various cross-sections within the company.

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools

Summary: The role holder is expected to play the dual role of being a subject matter expert in the space of leadership development, as well being client facing, working with client counterparts to design and deliver leadership advisory solutions .The role holder will work closely with the Consultants on all mandates- partnering with them to design and deliver LAS solutions for clients. Location: Gurugram / Bangalore / Mumbai Your Future Employer: Is an Information and Research Services .Its a globally recognized leadership advisory company. Responsibilities: Conceptualizing solutions for clients based on their leadership context and challenges. Design of impactful leadership workshops for CEO/CXO/CXO-1 teams, on a range of topics including Top Team Effectiveness, Leadership Team Engagement, Collaboration, Change Leadership, Building High Performing Teams etc. Design of 6-12 month leadership development programs/ journeys for clients, based on their specific requirements. the role includes ideating across various learning methodologies that can be utilized (workshops, online learning, coaching, projects etc.), and stitching together an impactful program construct with clear outcomes and a superior participant experience Design of culture transformation journeys to help clients understand their current culture, and shape the culture for the future. Design 360 feedback survey interventions for leaders Design leadership assessment constructs, utilizing s/w tools and validated frameworks. Work closely with consultants to design impactful assessment reports to capture core insights and development plans Work closely with consultants to participate in business development discussions, customized pitch creation for clients. Deliver leadership advisory solutions for clients Play the role of a key client counterpart to deliver projects Engage with client stakeholders during the diagnose phase of any project- this may include speaking with key stakeholders to understand the organization context, current need, conduct intake interviews etc. Deliver projects as per agreed timelines and quality considerations End to end project management responsibility (work with other experts and EAs for this, as may be required) Engage with Knowledge Center teams for specific requirements such as visual support, creatives support, data/ analytics support etc. Co-facilitate sections/ modules of leadership workshops Engage with the Global LAS community , to stay up to date with latest thought leadership, solutions, share success stories etc. and bring these back to the India context The range of solutions that the role holder will be expected to work on include, but are not limited to: Leadership Workshops Leadership Development Programs (6-12 month journeys) Culture Transformations 360 Leadership Feedback Leadership Assessment Requirement: 10+ Years of experience in driving L&D for C-Suite MBA from a reputed college/ Or Post Graduate What's in it for You: Hybrid work culture Competitive package Work in a globally recognised organisation Reach us: If you think this role aligns with your career aspirations, kindly email your updated CV to ananya.shahi@crescendogroup.in for a confidential discussion about the role. Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note - We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and Stay alert! Profile Keywords: Crescendo Global, L&D,L&OD, Training,Organisational Development, Learning and Development, training

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot Allen has the backing of some of the best names in business, education, and technology With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains & Advanced), and school/board exams, including Olympiads, NTSE, etc. About the role : The Trainer is responsible for developing and delivering training programs that enhance the skillset of Student Advisors . This role involves creating instructional materials, conducting training sessions, conducting periodic knowledge assessment activities, new information dissemination, and evaluating the effectiveness of training programs. Roles & Responsibilities : Conduct Induction training & briefing sessions for new hires and exiting team members, ensuring high-quality delivery and effective knowledge transfer. Assist in designing engaging training modules, workshops, and other learning resources. Create and maintain a centralized repository of training materials, including manuals, videos, presentations, and interactive modules. Conduct periodic assessments and generate TNA for the support and sales team Evaluate training effectiveness and make improvements based on feedback and performance metrics. Collaborate with management to ensure alignment of training programs with business objectives. Desired Skills and Experience: Strong communication and presentation skills. Ability to create engaging and effective training materials. Extensive Proficiency in MSOffice Suite ( Power Point & MS-Excel ) , HTML & Salesforce CRM Strong analytical skills to assess training needs and effectiveness. Excellent time-management skills. Experience working with eLearning software tools, e.g LMS, Articulate Storyline, Articulate, Adobe Captivate and Camtasia etc. Understanding of adult learning principles, instructional design, and scenario design Willingness to travel Qualification Graduate / Post Graduate in any discipline Desirable : Train the trainer certified | Certification in Soft Skills Experience3-5 years of delivering training to a range of learner audiences. Show more Show less

Optum is hiring Training Supervisor - RCM (Hospital Billing), Chennai/Hyderbad/Noida/Gurgaon Please find below details of the same Successful implementation and management of the training department Training fresher, existing and experienced colleagues for all scope of work in backend business of RCM Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training Review training needs and performance monthly basis and perform focus group, conduct feedback and monitor progress of the batches till they become productive as 100% Bottom quartile management Plan and implement an effective training curriculum, content and automation Collaborate with management to identify training needs (TNI/TNA) for all employees Regular connects with ops, quality and training to enhance the training and identify the area of improvement Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programs as required Be able to raise/track new hire process credentials Be able to work on the accounts for the aligned process to have hands-on experience for better for experiential training Learn new / existing business as end to end and prepare / modifier the training curriculum Be able to align himself/herself with organization/ team / client culture and mission, vision and value Be well equipped in handling in-person and virtual training Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 10+ years of experience in the US healthcare industry with experience in Hospital Billing 8+ years of experience in healthcare revenue cycle management services, with understanding on upstream and downstream Worked as AR representative and effectively implemented the experiential learning in the new hire batches Familiarity with insurance guidelines (Medicare, Medicaid, commercial payers) and their plans In-depth knowledge of denial management and appeal writing for both administrative and clinical denials Expertise in handling inpatient claims and understanding payment methodologies- DRG classifications, bundled payment models) Comprehensive knowledge of UB04 claim form component, including proper inpatient coding, revenue codes, procedure codes, and regulatory requirement In-depth knowledge of Acute and Ambulatory specialties with understanding of associated diagnosis, procedure and denials Proficiency in understanding coding denials and code sets (ICD-10, CPT04, HCPCS) and understanding of medical record Demonstrated ability to analyze AR claim as end to end and identify the root cause and faster resolution Demonstrated ability to handle multiple geos- US/PR/PHL/IND Proven solid analytical and problem-solving skills Proven excellent communication and leadership abilities

Job Title: Lead - New Hire Training Location: Hyderabad Shifts: Rotational Company Description: You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. Job Description: You are also expected to: - Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge - Fill out accurate reports - Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations - Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting - Facilitate all aspects of floor-training and BQM Training for the program - Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments - Facilitate multi-hour product, behavioural or tool change type learning experiences - Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; and - Coach and give feedback to trainees to help them fulfil performance metrics - Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution Qualifications: Our most successful candidates will have: - Earned a Bachelors degree in any field - At least 3-7 years of work experience as a Trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Strategic in developing solutions and process improvements - Willingness and ability to work in a shifting or graveyard schedule

Job Title: Associate Manager New Hire Training Location: Mumbai Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: New Hire Training: Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices. Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these Ongoing Training for Existing Agents: Identify skill gaps through assessments and feedback and create targeted upskilling programs. Deliver refresher courses, process updates, and compliance training regularly. Training Content Development: Design and update training manuals, job aids, e-learning modules, and other supporting materials. Collaborate with subject matter experts to ensure content accuracy and relevance. Performance Evaluation & Support: Assess trainees’ performance through tests, role plays, and practical evaluations. Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness. Reporting & Continuous Improvement: Maintain detailed training logs, performance reports, and improvement plans. Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness. Qualifications: Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools. At least 1 year of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in shift and open to travel to train people

Greetings for The Job Factory !!!! Job description: Job Title: Process Trainer Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Minimum 1 yrs of International voice Process Trainer on paper is mandatory For More Details Call : HR Smitha @ 9880964847 (Call or whatsapp ) Candidate with relevant Experience you please call 30 Days notice period is fine Responsibilities of a Process Trainer : Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills : Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off Regards, Smitha HR TEAM

Role & responsibilities Training Offline sales/FOS team Call/Demo Auditing Coach advisors on new product features and releases Create learning solutions and training modules for effective delivery of training Conduct crash courses for any new product and process updates Analyze and measure performance targets and provide coaching Ensure assigned team members achieve quality targets Carry out trainings to boost members morale Monitor and manage effectiveness of training Requirements :- Bachelor or Master degree is preferred. Can speak Tamil & Malayalam Fluently Should have 1 to 2 years of experience in Sales, product and process training Quick and continuous learner and should have planning, organizing, execution skills Excellent Hindi and English communication skills along side with any 2 Regional language speaking skills Should be proficient in delivering presentation and coaching skill Need to have business acumen

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

Must have 1-3 years of experience as a Soft Skill Trainer in BPO Must have excellent communication skills Experience in E-commerce account will be added advantage Should be a TTT-certified trainer should be fluent in English and Hindi Call-7697428237

yearshareTitle: Process Trainer Company: Ocube Services Location: Noida, Sector 63 Experience: Minimum 2 year in Training Salary: up to 50,000 sales training, coaching, and development background Job Description: Ocube Services is looking for a Sales Trainer to enhance the skills and performance of our sales team. The ideal candidate should have a strong background in sales training, coaching, and development to drive business growth. Key Responsibilities: Develop and deliver sales training programs for new and existing employees Improve sales techniques, product knowledge, and customer handling skills Conduct training sessions, role-plays, and workshops to boost team performance Monitor and assess training effectiveness through feedback and performance metrics Work closely with sales managers to identify skill gaps and implement improvement plans Keep up-to-date with industry trends and best practices in sales training Requirements: Minimum 2 year of experience as a Trainer Strong communication, presentation, and coaching skills Ability to design and deliver engaging training programs Experience in sales processes, objection handling, and customer interactions Knowledge of CRM and sales tools is a plus Interested candidates can apply now!Role & responsibilities . For more information : Bhavneet Kaur : 8130575252 ( Can Shshareare the Resume over the whatsapp )

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Manager - Capability Development KEY RESPONSIBILITIES Operational Manage end-to-end delivery of training programs (Pre-process, Process, OJT) Plan training calendars in line with business demand Lead, coach, and certify training teams Coordinate with Ops, QA, and clients to define success measures Oversee governance, reporting, and feedback loops Drive readiness metrics and time-to-floor improvements Evaluate and mentor trainers through structured observation and feedback Maintain certification records and continuous upskilling plans Stakeholder Collaboration Align with client and internal teams for training access, updates, and KT Host regular syncs to address escalations and ensure trainer preparedness Reporting & Governance Own daily/weekly/monthly reporting on batch progress and training impact Provide inputs for governance reviews and client MBRs Experience 6 to 9 years in Learning & Development with a focus on process training Minimum 3 years in a managerial or AM role Domain experience in US Mortgage & Banking processes is a must Know-How Critical: Deep understanding of US Mortgage lifecycle (origination, servicing, default) Familiarity with banking regulations and call centre compliance standards Desirable: Knowledge of Learning Management Systems (LMS), adult learning theory, and Kirkpatrick evaluation model Experience with BAI, KMS, Twilio, or ticketing systems Personal Attributes/Traits Proactive, solution-oriented mindset Strong interpersonal and communication skills Detail-driven and committed to learner success Core Competencies Strategic Planning Stakeholder Management Team Development & Coaching Data-Driven Decision Making Training Impact Assessment Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Training Lead (Sr Process Trainer ) Must have worked for a min of 4 yrs in Digital Marketing-SALES Drop cv on supreetbakshi@imaginators.co Required Candidate profile 5days/WFO/US shifts