354 Tna Jobs - Page 2

2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred) Good Aptitude skills-reasoning, logical reasoning and problem-solving Technical Competencies: (Job-related) Excellent communication and presentation skills Relevant knowledge of Quality Tools & Quality Framework Experience in managing audits from a risk compliance & control standpoint Must possess exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans Should be well-versed with MS Office (Word, Excel, PowerPoint and Outlook) Should have excellent communication skills (written and spoken) Must have good analytical skills to conduct various analyses and RCA on a weekly/monthly basis. Soft Skills: (Job-related) Be fluent in speech Excellent Team coaching and feedback skills. Multi-tasking ability is required. Job description Manages a team for quality delivery of an entire account To manage quality profile for a customer service process Participates in the design of call monitoring formats and quality standards Defines Quality Framework, CTQs and implementation of Quality Control Plan To conduct audits as per defined guidelines and sampling for transaction monitoring Client management and interaction To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve the Quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers Maintain an overview of daily records, MOMs and Action items Organise touch-base meetings with Operations Leadership and discuss on AOIs and major concerns Able to use automated information systems and analyse Provide corrective / improvement solutions to the team periodically to help them improve their accuracy scores Working closely with the Ops team on the process for an excellent team and process performance. Prepare performance evaluations and document contact-handling procedures. Prepare TNAs basis the audit done and coordinate with the training team to ensure the TNA is executed. One-on-one feedback with the team basis their performance Provide domain knowledge & track external & internal escalations Mandatory: Fluency in English Well-versed with quality reporting and statistics (Usage of quality tools and techniques to achieve business metrics) Able to use automated information systems and analyse Should have working knowledge with Computers & to be internet savvy Flexible to work in shifts Key Skills : Bpo Call Quality Call Audit Call Caliberation Rca Preventive Action Plan Tna Aoi

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 10 LPA Graduation Mandatory Call@9953262467 / 9205503253 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 10 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Languages known – Kannada Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

Role & responsibilities Liaises with clients to assess business needs and for training requirements / updates. Conducts calibrations with clients on requirements and performance. Seeks client's approval for new test modules before their roll out on the floor. Seeks client's sign-off for updated training material. Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels. Proactive & excellent on meeting on time client defined SLAs Operational Excellence: Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees. Ensure 100% adherence on client driven SOP & BEST T&D compliance. Prepare Trainers through TTT/ Platform skills certification. Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. Coordinates with all stakeholders to ensure New Hire training process runs effectively. Prepare and attend all business / client reviews& work on the action plans to improve business performance. Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members. Preferred candidate profile Candidates experience into any international banking training can apply.

We are looking for a highly skilled and experienced Learning & Development (L&D) Specialist to join our team at Synapse Search Partners. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee skills and knowledge. Design and deliver training programs tailored to meet business objectives. Conduct needs assessments to identify skill gaps and recommend solutions. Collaborate with subject matter experts to create engaging content. Evaluate the effectiveness of training programs and provide recommendations for improvement. Manage and maintain accurate records of training activities and participant feedback. Job Requirements Proven experience in L&D, preferably in the IT Services & Consulting industry. Strong understanding of adult learning principles and instructional design models. Excellent communication and project management skills. Ability to work independently and as part of a team. Proficiency in using learning management systems and other relevant tools. Strong analytical and problem-solving skills.

Must have Min 3+yrs exp as a Process Trainer from International Customer Service process BPO. Trainer from International Banking process is preferred US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Roles and Responsibilities Need Immediate joiners who had experience in Banking sector as TRAINER Contact - CHARLIE HR - 7330616341 Ping me with your resume and Name and How soon can you join Email - vemu.raj@teleperformancedibs.com To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training.

Roles and Responsibilities Design and deliver training programs for insurance professionals on various topics such as product knowledge, sales techniques, customer service, and leadership. Develop and maintain a comprehensive understanding of our products and services to effectively train others. Conduct needs analysis to identify training gaps and develop targeted solutions to address them. Collaborate with subject matter experts to create engaging content for both classroom-based sessions and e-learning modules. Monitor trainee progress, provide feedback, and evaluate program effectiveness. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Greetings from Foundever! Openings for Training Lead for International Process Total Work Experience - 10 Years Training Experience 2+ years (as Training Lead on Paper) Only BPO/BPM candidates should apply Shifts - US (Mon-Fri) Domain - Telecom (Voice Process) Location - Airoli, Navi Mumbai Work from Office Role & responsibilities Responsible for the Site/Operating Center-wide L&D operations for all programs & clients. Candidates from Telecom process background would be preferable. - US Shifts Responsible for managing the internal operating center/ KPIs for the operating center/site. Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site. Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/ Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability). Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc. Responsible for budgetary compliance & maintaining of ratios & hcs. Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines. Preferred candidate profile Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally. Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group. Proactively engages and manages the operating-center service delivery relationship. Partners with stakeholders to support revenue growth and demands for the operating center. Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center. Partners with Service Delivery/Quality to determine needs and gaps within the operating site. Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.. Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements via MIS Analyst/Coordinator (by client) Lead special projects or new business developments that require specialized training attention. Maintain updated hiring & resource planners for all the operating center/site. Ensures consistency & compliance to all mandated tools, & reporting guidelines (via Training Specialists/Managers & Coordinator). Ensure updated knowledge of the two key programs at the operating center with self at all times. Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave. Creates weekly Learning and development site report. Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing. Perform other related duties and assignments as required and as assigned by supervisor or manager. Education: Any Graduate Location: Airoli, Navi Mumbai (Raheja Gigaplex IT Park) Interested candidates can share CV to tejal.mohadikar@foundever.com

Key Responsibilities: Deliver engaging training sessions for new hire batches and existing agents Prepare training plans, content, and assessments aligned with client expectations Train agents on customer service etiquette, communication skills, and process knowledge Track and evaluate training effectiveness using performance metrics and feedback Coordinate with operations, quality, and HR teams to identify learning gaps Maintain training MIS, reports, and documentation regularly Conduct floor support and nesting supervision post-training Key Skills Required: Strong communication and facilitation skills In-depth understanding of BPO customer service (inbound/outbound, voice/non-voice) Excellent interpersonal and coaching abilities Basic knowledge of CRM tools and call center systems Analytical mindset to measure training impact Preferred Qualifications: HSC / Graduate 13 years experience as a Customer Service Trainer in a BPO setup Contact below :- HR - Aryan mob - 9767553556 HR Manager - Pinky Yadav mob - 7977519951 Email - pinkyy@eosglobe.com

Greetings from JTSi Technologies India Pvt Ltd! We JTSi Technologies India Pvt Ltd, a US based MNC IT Co in Kochi Infopark are urgently looking for a Knowledge Harvesting Specialist for our operations in Kochi. Candidates must have excellent communication skills and hands on experience as a training specialist or a similar role in corporate training and development experience in sectors such as consulting, government, tech, healthcare, or R&D-intensive industries. Requirement Brief: Designation : Knowledge Harvesting Specialist Qualification : Graduation Preferably MBA HR / MSW / PGDHRM with a T&D Certificate Experience : Minimum 4 – 7 Years. Skillsets : Training & Development, Contents and Materials Job Time : 09.30 AM – 06.30 PM IST (Monday – Friday) Location : Infopark, Kochi. Duties & Responsibilities 1. Identify and engage with subject matter experts across departments to extract tacit and explicit knowledge. 2. Conduct needs assessments and skills gap analyses to identify training priorities and opportunities in JTSi India. 3. Develop training materials, presentations, and resources to support learning objectives and outcomes. 4. Facilitate training sessions and workshops, ensuring participants a positive and interactive learning experience. 5. Implement knowledge retention strategies for departing employees and key project transitions. 6. Monitor and evaluate training delivery and effectiveness, adjusting to improve outcomes. 7. Provide one-on-one coaching and support to employees to reinforce learning and development. 8. Identify and coordinate the training programs for the team by preparing a training planner and arranging trainers and training platforms 9. Maintain and continuously improve the knowledge harvesting framework, tools, and templates. 10. Monitor and report on the utilization and effectiveness of harvested knowledge assets. 11. Collaborate with HR and department managers to align training initiatives with organizational goals and objectives. 12. Track and report on training metrics and KPIs to measure the impact and ROI of training programs. 13. Stay updated on industry trends, best practices, and emerging technologies in training and development. 14. Familiarity with knowledge management platforms (e.g., SharePoint, Confluence, ServiceNow, Bloomfire ) and enterprise content management systems. If you are interested kindly go through the details and please send us your recently updated resume / references to careers@jtsiindia.com . We will revert you at the earliest. Recruitment Team JTSi Technologies India Private Limited Third Floor, Thapasya Building, Infopark, Kochi. Contacts: 0484 – 4070368 | E Mail: careers@jtsiindia.com | Website: www.jtsiindia.com

Process Trainer Contact -Hr Anjali 969966677 Location - Sakinaka Day Shift & 2 week-off Experience - 1 year * Experience In sales BPO (Example : loan sales, credit card sales , Policy sales , Insurance Sales , Mutual Funds ) * Experience in Training sales team, especially in a BPO setting *Willingness to adapt to changing BPO requirements and industry trends *Ability to work effectively in a fast-paced and dynamic environment *Comprehensive Understanding of Sales products , industry regulations

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Job Description Process Trainer Location Gurugram Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments Candidate should be comfortable working from office 6days - Gurugram Kindly share your resume at amulyavaish@paisabazaar.com

Content delivery Implement training programs for retail staff & beauty consultants in the cluster Provide product knowledge, sales & service techniques by virtual sessions and onjob experiential trainings Collaborate with external brand partners/ trainers to organise product trainings for staff Ensured proper execution of Training practices and procedures related to New Hire and beauty advisor training Staff evaluation and KPI performance Keep a tab on sales kpis conversions, Average order value, UPT draw training interventions accordingly. Evaluate staff , provide feedback to improve performance Monitor teams to check consumption of e- learning LMS content and assessments Training reports : Maintain training records and reports to track staff trainings Update daily/ weekly/monthly reports Training Content creation: Assist in creation of training content on category, product, service Collaborate with brand trainers to access content Knowledge of trends & feedback: Stay updated on industry trends and beauty products Providing constant feedbacks to brand & operations teams on product performance, assortment, trends etc

We are hiring for Process Trainer. Knowledge in GIS is preferred. Knowledge on Facilitation , TNI TNA Throughout, Batch lifecycle is important. Interested candidates can share their resume on 9740392870 with the subject line as "GIS Trainer"

Job description BPO Domestic -Asst Training Manager, Deputy Training Manager, Training Manager Qualification: Any Graduate Experience: 08-12 Years Requirement: BPO exposure is a must. Duties and responsibilities: - Monitoring the overall functioning of the process, identifying improvement areas, and implementing them. - Driving the training team to achieve training metrics. - Initiate and drive projects that would increase customer satisfaction, productivity, and process - Set Goals and deliverables for the team to carry out their activities (KPIs). Ensure all the KPIs of training are met on a monthly basis, such as training throughput, first-time attempts, and training attrition. - Plan, prepare, and deliver training according to the training packages. - Prepare & plan for the monthly TNI content to fine-tune the associates on soft skills and process & product-related topics and ensure TNIs are completed as per the given timeline. - Track the TNI refresher plan and coverage daily. Track improvement trends. - Publish the Training Dashboard - Nesting governance is being tracked and validated. - Conducting trainer audits as per standard trainer audit parameters also to ensure all NHT batches are trained as per the lesson planner - Visit the NHT batches to check training effectiveness and trainee knowledge on critical areas by different methods, i.e., mock call, dip check, Presentation on any topic, Crystal practice, etc. - Visit all the NHT batches to check if all advisors are meeting the MSR (Minimum Skill Required) eligibility, such as typing speed, navigation test, Versant assessment, & merit assessment. - Validate the MSR report shared by HR vs. the system report to ensure there are no variances observed during the audit. - Track daily batch trackers to ensure compliance to process tollgates—assessment days, certification scores, reassessment before next day, etc. - Knowledge dissemination: Twice a day, a briefing session has been conducted by us for all the supervisors. During the session, we cascade all new/latest updates further to track the coverage. To ensure all the training infrastructure is in place as per the SOP, such as the training room and data lab. - Twice a month, PKT has been conducted for all advisors and supervisors, whereinPKT questions are being prepared based on the new updates/major observations. Learn the reason and publish the PKT reports. - Training Content Validation—Ensure monthly training content shared by the client has been validated and share the observation if any modifications/new updates are required. - Monitor individual trainers performance and guide, coach, and motivate them to achieve individual as well as team goals. - Driving center-wise projects, prepare and share the monthly training reports. - Function: ITES, BPO, KPO, Customer Service, Operations - Expertise in customer service, voice, email, & chat capacities. - Proficient with Excel and PowerPoint soft skills - Willingness to learn & contribute, positive attitude, and effective team management skills. Interested Candidate can apply at raksha.more@digitide.com

Leading BPO in Mumbai Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Cabs in ODD Hours Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Role : Sr. Process Trainer DESIGNATION : Sr. Process Trainer LOCATION : Gurgaon YEARS OF EXPERIENCE : 4 years Role and key responsibilities: • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. • Accountable for achieving individual training performance metrics. • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. • May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. • Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: • Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) • Strong communication skills, both written and verbal • Proficient in Microsoft Office • Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. • Self-starter, sense of urgency, and works well under pressure. • Strong attention to detail • Sense of professionalism and ability to develop good relationships. Educational qualification: Bachelor & Degree in related field with two to four years of relevant experience preferred. Preferred candidate profile : Immediate joiners or Notice period of 30 days

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Summary: The role holder is expected to play the dual role of being a subject matter expert in the space of leadership development, as well being client facing, working with client counterparts to design and deliver leadership advisory solutions .The role holder will work closely with the Consultants on all mandates- partnering with them to design and deliver LAS solutions for clients. Location: Gurugram / Bangalore / Mumbai Your Future Employer: Is an Information and Research Services .Its a globally recognized leadership advisory company. Responsibilities: Conceptualizing solutions for clients based on their leadership context and challenges. Design of impactful leadership workshops for CEO/CXO/CXO-1 teams, on a range of topics including Top Team Effectiveness, Leadership Team Engagement, Collaboration, Change Leadership, Building High Performing Teams etc. Design of 6-12 month leadership development programs/ journeys for clients, based on their specific requirements. the role includes ideating across various learning methodologies that can be utilized (workshops, online learning, coaching, projects etc.), and stitching together an impactful program construct with clear outcomes and a superior participant experience Design of culture transformation journeys to help clients understand their current culture, and shape the culture for the future. Design 360 feedback survey interventions for leaders Design leadership assessment constructs, utilizing s/w tools and validated frameworks. Work closely with consultants to design impactful assessment reports to capture core insights and development plans Work closely with consultants to participate in business development discussions, customized pitch creation for clients. Deliver leadership advisory solutions for clients Play the role of a key client counterpart to deliver projects Engage with client stakeholders during the diagnose phase of any project- this may include speaking with key stakeholders to understand the organization context, current need, conduct intake interviews etc. Deliver projects as per agreed timelines and quality considerations End to end project management responsibility (work with other experts and EAs for this, as may be required) Engage with Knowledge Center teams for specific requirements such as visual support, creatives support, data/ analytics support etc. Co-facilitate sections/ modules of leadership workshops Engage with the Global LAS community , to stay up to date with latest thought leadership, solutions, share success stories etc. and bring these back to the India context The range of solutions that the role holder will be expected to work on include, but are not limited to: Leadership Workshops Leadership Development Programs (6-12 month journeys) Culture Transformations 360 Leadership Feedback Leadership Assessment Requirement: 10+ Years of experience in driving L&D for C-Suite MBA from a reputed college/ Or Post Graduate What's in it for You: Hybrid work culture Competitive package Work in a globally recognised organisation Reach us: If you think this role aligns with your career aspirations, kindly email your updated CV to ananya.shahi@crescendogroup.in for a confidential discussion about the role. Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note - We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and Stay alert! Profile Keywords: Crescendo Global, L&D,L&OD, Training,Organisational Development, Learning and Development, training

As a Regional Retail Trainer, you will deliver effective training and develop our retail team to achieve their targets and contribute to the overall success of our organization. Responsibilities: Collaborate with the Sr. Training Manager to develop and implement effective training programs for the assigned retail team. Conduct engaging and interactive training sessions for retail teams both in-person and remotely. Provide in-depth product knowledge training to ensure the retail team is equipped to confidently present and sell our products. Deliver training on sales techniques, negotiation skills, customer service, and other relevant skills to enhance the retail team's performance. Conduct onboarding training sessions for new hires and familiarize them with company policies, procedures, and product knowledge. Assess the performance of the sales team during training sessions and provide constructive feedback and coaching to address performance gaps. Work closely with store and cluster managers to align training initiatives with sales goals and identify specific training needs. Maintain updated records of training curriculum and material. Skills Required: Bachelor's degree in a relevant field or equivalent practical experience. 2-5 years of experience as a retail trainer, sales trainer, or in a similar training role. Strong knowledge of retail industry practices, sales techniques, and customer service principles. Excellent communication and presentation skills Ability to design and deliver effective training programs, utilizing a variety of training methods and techniques. Proficient in the MS Office suite and other training software/tools. Strong analytical and problem-solving skills Flexibility to travel within the assigned region as required. Languages: Telugu & English.

Wipro - Learning and Development Manager - Chennai Note: We need candidate who will be flexible with shift timings and open for traveling Primary Responsibilities: The candidate shall undertake independent responsibility of a location or multiple locations and organize/drive people capability enhancement initiatives. The potential candidate must be able to conduct training needs identification analysis keeping in view business requirements pertinent to process / function, conceptualize solutions and programs, execute the same within given time-lines and demonstrate effectiveness. The specific responsibilities include the following : 12-15 man-days of training delivery per month towards assigned training programs. The training deployment of these products shall be, largely, in accordance with the calendar drawn for the quarter duly approved. Desired feedback rating for these programs should be equal to or greater than 4.5 The man-days indicated shall, however, not include participation in TTT, program sit-throughs and Boot Camps for 'Trainers Development', Book Reviews and Writing Articles for publishing Driving nominations for programs in locations and ensuring participation across locations for these products basis calendar Closely monitor and drive nominations / participation (engagement numbers) for specific location(s) basis the calendar released Understanding audience requirements, content modification basis needs' analysis, design document review, conducting TTT, ensuring program quality for these products are integral aspects Documentation of program feedback (qualitative and quantitative), reporting on participation (process-wise and BU wise / function wise) for the programs conducted in the location. This documentation needs to be sent to CBE-WBPS and Executive - MIS within the next 24 hours of program conduct. Design and Development of new training programs (comprising development of FG, PG, Slides, customization tools, simulations and case-studies) as well as modifications/revamp for existing programs in various bands Critical Skills Required: Sound written / oral communication skills, conceptual and analytical skills. The candidate must have a minimum of 7 to 8 years of training delivery experience. L&D training background will be preferred. The candidate must possess requisite set of platform skills needed to effectively conduct people development/L&D programs through an interactive learning methodology Willingness to travel within the the city and the country to deliver training programs. The travel frequency might be monthly stretching up to 7 to 10 days in a month. Possess passion and drive towards delivery of developmental training programs Demonstrate high level of energy and enthusiasm during delivery of programs Skills to translate customer requirements into people development initiatives through application of competency development tools / techniques Skills to interface effectively with customers towards needs' identification and conceptualize, develop relevant program content Education: Graduate Candidate Specification: The candidate must be MBA or equivalent with 8-10 years of experience. Prior experience of at least 7-8 years in People Capability Enhancement Training / Behavioural Training and Development is essential for the role. Presently, the candidate needs to be into a role that comprises training needs identification, behavioural content development, training deployment and measurement of training effectiveness. The experience of leading and handling a team engaged in people capability development practices would be an added advantage. Strong interpersonal skills and customer service orientation are a must for the role. A strong sense of commitment, meeting timelines and passion towards people capability development are necessary for the role. Experience Must Have Project/Program Management Vendor and stake holder management Good to have Training delivery and management experience.

Role Overview: We are seeking a seasoned Learning & Development professional at the Associate Director level with deep expertise in Human Resource Outsourcing (HRO) training. The ideal candidate will bring over 14 years of experience, including a proven track record in leading large training teams, developing and executing strategic training plans, and managing high-impact training programs in a client-facing environment. Key Responsibilities: Strategic Training Leadership: Define, design, and implement long-term training strategies aligned with organizational goals and client requirements within the HRO domain. Training Program Management: Own the planning, execution, and continuous improvement of training initiatives across functional areas like payroll, benefits, HR operations, etc. Team & Resource Management: Lead and manage large cross-functional training teams; allocate resources efficiently to meet evolving business needs. Stakeholder Engagement: Act as the primary point of contact for external client stakeholders, ensuring alignment on training goals, timelines, and deliverables. Quality & Performance Management: Monitor training effectiveness through KPIs and feedback mechanisms; drive performance excellence and operational improvements. Collaboration & Innovation: Partner with internal teams (HR, Ops, Quality) and leverage industry best practices and digital learning tools to enhance learning delivery and experience. Key Requirements: 14+ years of total experience with significant exposure to HRO training and operations Proven experience in leading large teams and managing trainers across geographies or verticals Strong background in strategic planning, execution, and measurement of learning programs Excellent stakeholder and client management skills with a customer-first mindset Expertise in learning delivery, instructional design, and resource planning If you wish to explore this opportunity, please share your resume on "swarali.deshmukh@credencehrservices.com"