270 Tna Jobs - Page 2

Hiring for Process Trainer Role - Bangalore Location Need 5+ Years of relevant experience into process training Salary upto - 11.86 LPA + Variables WFO / Both side cabs

PD Merchandiser for Women & Kidswear Coordinate production flow planning with suppliers, Time and Action Plan (TNA) PD Merchandiser for the Womenswear Team, US Account Strong in Product Development Good knowledge of Knits & woven Strong in sampling Required Candidate profile Strong in sampling Good communication skills

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Must have Min 1+yrs Exp as Process Trainer from International Voice/ Technical/ Semi Technical Voice Chat Email process BPO Must know TNA TNI Training Metrics 24*7 Shifts Call 8447780697 send CV monu@creativeindians.com

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Hiring for Senior Manager Training and Development in LOT MOBILES PVT LTD Job Title: Manager Training and Development Job Overview: The Senior Manager Training and Development will be responsible for leading the induction, orientation, and ongoing training sessions for employees. Key Responsibilities: 1. Induction & Orientation: Lead induction and orientation sessions for new employees. 2. Product and Soft Skills Training: Conducting product training sessions, ensuring employees are knowledgeable about company products, services, and offerings. Facilitate soft skills training (e.g., communication, teamwork, leadership, time management) to improve employee interpersonal skills and professional development. 3. Training Needs Analysis (TNA): Conducting comprehensive Training Needs Analysis (TNA) for existing employees. Collaborate with department heads to ensure training programs align with company objectives and employee development goals. 4. Training Calendar Preparation: Develop and maintain a detailed training calendar to ensure the timely scheduling and execution of training sessions across departments. Coordinate with various teams to ensure all necessary training sessions are covered. 5. On-the-Job Training: Provide on-the-job training to employees, focusing on practical skills and knowledge specific to their roles. Ensure that employees receive continuous support and feedback throughout their training journey. **Experience:** Minimum of 8 years of experience in a training or learning & development role, Skills & Qualifications: Minimum of 8 years of experience in a training or learning & development role, preferably in a corporate setting. Strong presentation skills, with advanced proficiency in Microsoft PowerPoint to create engaging and impactful training materials.

Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Knowledge/ Qualification : Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Should be willing to work in non-weekend offs Proficiency in MS office Travel ready Work Experience: Travel Experience: +3 Years Training Experience: Should have sound understanding of the training function and should have spent +2years in training department Corporate travel experience Certification/ Domain Certification (If Applicable) : GDS Certifications will be an added advantage.

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Bangalore or Kolkata only not for Delhi NCR..Apply those who can relocate -Bangalore or Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Hello Job Seekers, Greetings from Shining Stars ITPL! We are currently hiring for the position of Soft Skills Trainer in Kolkata . The ideal candidate will be responsible for designing, developing, and delivering engaging training sessions focused on enhancing communication, interpersonal, and professional development skills of our employees. Job Location: Kolkata Budget: Up to 6.5 LPA Requirement - Graduate + Experinece of at least 4 years into BPO and 2 year in Soft Skills Trainer Note: A minimum of 1 year of on-paper experience as a Soft Skills Trainer in a BPO or corporate environment is mandatory. Role and Responsibilities: New Hire Training (NHT): Conduct onboarding sessions focused on communication skills, professional behavior, and workplace etiquette. Floor Support: Provide on-the-job coaching and guidance to ensure the application of soft skills in real-time scenarios. Training Needs Analysis (TNA): Work closely with team leads and quality teams to identify skill gaps and design targeted training interventions. Feedback & Development Sessions: Conduct one-on-one and group feedback sessions to support continuous improvement. Retention & Performance Support: Track training effectiveness and support employee engagement and retention through skill development. Refresher Training: Deliver periodic refresher sessions to reinforce soft skills and update staff on any behavioral competency changes. What Were Looking For: Bachelors degree in any relevant field. Minimum 1 year of proven experience as a Soft Skills Trainer in a BPO or corporate setting. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to positively engage and motivate trainees. How to Apply: For further queries or to schedule your interview, please contact Pooja Mishra at 9580746603 . If unavailable, feel free to drop a text or share your resume on the same number . Kindly allow some time for us to respond.

Roles and Responsibilities Manage training needs of employees through Training Needs Identification (TNI) process. Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and implement effective training programs to address identified needs. Monitor and evaluate the effectiveness of trained programs, making recommendations for improvement where necessary. Collaborate with stakeholders to ensure alignment between organizational goals and employee development initiatives. Desired Candidate Profile Overall 6 years of experience 2 Year as AM Training. Strong understanding of TNA, TNI, TTT, and Training Management principles. Excellent communication, presentation, and interpersonal skills. Ability to analyze data to inform decision-making processes.

Process Trainer Exp 4+ Yrs (2+ Yrs as process trainer) Loc- Ggn & Noida Skills- Process Training, Customer Service, BPO Operations, International Voice etc Pkg- 6.5 LPA Aparupa 9311697179 Aparupa.imaginators@gmail.com

For AM - min. 5 yr exp - pack upto 12L For DM - min. 8 yr exp - pack upto 15L Knowledge of Psychometric tools would be an added advantage Graduate US Shift Both Side Cab Contact@7289094130 / yashika.imaginator@gmail.com Required Candidate profile Work Experience in end to end soft skills delivery & program management (learning & development) portfolio – training delivery, design, data management and reporting. Team handling Exp. MS Office

Req Exp- Min 4 Years in IT Service Desk Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Process Trainer (International Customer Service Process ) Exp- 4+ Years ( 2+ Yrs as Process Trainer on paper) Loc- Gurgaon & Noida Pkg- 6.5 LPA NP- 0 to 15 days Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills- Process Training, Customer Service, International Process, TTT, TNI, TNA etc Should have 2+ years of relevant exp as process trainer on paper.

Designs training & test modules based on needs Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100percent adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT/ Platform skills certification Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews& work on the action plans to improve business performance Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members Delivers Customer Service with Sales Process Excellence and Process Improvement Initiatives Supports Innovation & Continues Improvement to uplift sales performance Engaging ommunication Coaches & Develops Others Support and monitor new trainees during the OJT (On the Job Training) period Create new product specific sales training curriculum Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

We are Hiring for Process Trainer Need Excellent comms Well versed with KPIs like TNA, TNI, OJT,Process training etc. Well versed with Voice and Accent open to work in 24/7 rotational shift 5 days working / 2 rotational off job location : Goregaon, Mumbai interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Job description:Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Provide training to team members on soft skills, process training, and TNA/TNI certification. Develop and deliver effective training programs for new hires and existing staff. Collaborate with the team to identify areas of improvement in processes and implement changes as needed. Ensure compliance with company policies and procedures. Desired Candidate Profile 1-6 years of experience in BPO industry or related field. Ability to train others effectively using various methods (e.g., classroom instruction). Excellent interpersonal skills for building strong relationships with clients and colleagues.