794 Tna Jobs - Page 18

Role & responsibilities: : >> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account >>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team >>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees >>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time >>provide fe...

Roles & Responsibilities- - Design and deliver training programs for international processes. - Focusing on TNI, TTT , TNA , OJT. - Develop curriculum materials and assessments to measure trainee performance. Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Supporting in Scheduling, coordinating, andensuring the seamless execution of Manthan P batches across the complex,including practical sessions. Training Manthan P trainees on the Virtual Reality (VR) module, and ensuring the safekeeping andmaintenance of the equipment. Supporting andcoordinating L2 and L3 training programs, including pre/post-trainingactivities and online feedback collection. Arranging traveland accommodation for trainers and ensuring they reach the training program asper schedule. Supporting employee engagement activities. Conducting Training Needs Analysis (TNA),post-training evaluations, and surveys. Visiting the shop floor to promote and socializeLD programs. Tracking t...

Job Title: Process Trainer International Voice Experience: 1 to 7 Years Location: Gurgaon Work Type: Work From Office (WFO) Shift : Night Working Days: 5 Days Job Summary: We are seeking a dynamic and experienced Process Trainer to join our international back-office operations team. The ideal candidate will be responsible for delivering effective process training, upskilling new hires, and supporting continuous learning initiatives to ensure operational excellence. Key Responsibilities: Deliver comprehensive process training programs to new hires and existing team members. Design, update, and enhance training modules in alignment with business processes. Conduct pre- and post-training assess...

Job Description Key Responsibilities: Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Key Skills: Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trai...

Process- Trainer- International Voice only Medical billing Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

Job Responsibilities:- The BBA trainer will be responsible for leading Pan India training initiatives for the BBA Channel Manage learning and development objectives of the BBA businesses Collaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content Enable continuous learning across the talent lifecycle through the interplay of live and digital learning Ensure excellent participant learning experience through delivery and seek feedback and measure business impact regularly to determine training effectiveness Build and maintain monthly training calendars, training records, attendance...

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit ...

Hiring for Collection Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice proc...

Hiring for Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay...

Roles and Responsibilities: Design, develop, and deliver training curriculum and associated materials for sales staff on company products and selling skills, negotiation, strategic selling, and overall sales cycle and process. Conduct skills gap analyses to identify areas of improvement. Identify and assess training needs within the Sales Division and participate in the activities. Involved in the design, preparation, delivery, and need assessment of the training and development programs. Training on communication, behavior, self-grooming, team building, marketing and sales, product training, process training, cold calling, soft skills, and calling etiquette. Conduct virtual, classroom, and ...

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete se...

Mention Sneha HR on your resume Call me on - 8447457792 Job Title: Trainer Voice Process Location: Noida Job Type: Full-time Experience Required: Minimum 4 years in a relevant voice sales process, preferably from premium contact centers Job Summary: We are looking for a dynamic and experienced Trainer to join our team and contribute to the growth and development of our voice sales team. The ideal candidate should possess strong training delivery skills, a good grasp of adult learning principles, and a passion for developing talent in a high-performance environment. Key Responsibilities: Deliver effective training sessions for voice process teams, ensuring alignment with business goals. Under...

Roles and Responsibilities : Lead Training and Quality support as a Service for our clients. Provide Training and quality support, development of metrics and dashboards in line with customer requirements. Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics: external & internal quality metrics should be consistently green. Strengthen quality & training management processes/framework to improve delivery & performance Job Requirements : 12-20 years of experience in a similar role within the ITES / BPO space supporting Banking process Strong knowledge of quality principles and implementation methods. Experience with TNI ...

Shift: Night shift; flexibility for virtual facilitation and weekend availability if needed Qualification : Graduation Experience : 5 years 7 years Experience Breakup: BPO & Non-BPO experience in Learning & Development, preferably Media/Corporate Training domains Essential Hiring Skills • Advanced facilitation and presentation skills • Instructional design and curriculum development experience • Excellent communication and interpersonal skills • Stakeholder and vendor management skills • Interviewing and competency assessment experience • Team-building and problem-solving skills • Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) Good to have Hiring Skills: Familiarity with L...

Job Title: Voice and Accent Trainer Location: Mysuru (Infosys BPM) Experience Required: 49 years Employment Type: Full-Time Qualification: Full-time graduate (15 years of education) Key Responsibilities: Training & Facilitation Conduct customer service training , refresher sessions , and coach-the-coach programs . Use effective behavioral training and facilitation skills . Adapt training flow based on participants’ Wants, Interests, and Needs (WINs) . Provide floor support post-training to ensure learning retention and performance improvement. Analysis & Planning Conduct training needs assessments and recommend suitable programs. Analyze data from multiple sources to identify improvement are...

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understa...

As a Process Trainer at Aimlay Pvt. Ltd., located in Fourth Floor, D Mall, 412, Sector 10, Rohini, New Delhi, Delhi 110085, you will play a crucial role in training and developing the team members. We are seeking a candidate with at least 2 years of experience in process or soft skills training, exceptional English communication skills, and a comprehensive understanding of training frameworks like TNA, TNI, OJT, NHT, and refresher training. Experience in conducting soft skills training is a must for this role. Your primary responsibilities will include conducting New Hire Training (NHT) to ensure a smooth onboarding process, identifying training needs through Training Needs Identification (T...

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training de...

Role Overview: W ill be responsible for executing training programs for junior engineering staff, ensuring they develop the necessary foundational skills and knowledge to progress within the company. Key Responsibilities: Prepare and deliver Induction sessions to Employees Coordination of Training programs and complete training arrangements Program Execution: Deliver training modules designed for entry-level engineering skills, including basic technical knowledge and software use. Assessment: Conduct initial assessments to identify skill gaps and training needs for new engineering hires. Material Development: Assist in creating engaging, relevant training content tailored for a junior audien...

Key Responsibilities: Conduct Training need identification, prepare and implement Training calendar programs Lead Induction Training and bring clarity about Company policies and procedures Leadership Development: Implement leadership workshops to enhance managerial and strategic decision-making capabilities of senior engineers. Technical Expertise: Conduct specialized technical training sessions including up-to-date engineering practices, innovations, and industry standards. Program Evaluation: Evaluate and refine senior-level training programs, ensuring alignment with engineering goals and business objectives. Able to perform vendor management and establish institutional tie-ups and arrange...

-Drive training excellence through refresher sessions -TTT programs, and skill gap analysis -Manage QA with scorecards, RCA, and KPI tracking -Lead trainers/QA analysts, collaborate with teams, and enhance learning outcomes with strategic planning Required Candidate profile 10+ yrs in Training, Quality, or CX with 4–5 yrs in leadership -Skilled in QA, audits, training methods, data analysis, and performance -Strong in communication, facilitation, stakeholder handling

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/...

Plan and manage the product assortment in line with market trends and customer demand. Collaborate with suppliers to ensure timely deliveries and proper stock levels. Work closely with buyers and sales teams to align product offerings.