270 Tna Jobs - Page 11

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Develop and maintain relationships with stakeholders to identify training needs and develop solutions. Design and deliver process training, soft skills training, product training, and team handling sessions for clients. Conduct training analysis to measure program effectiveness and provide recommendations for improvement. Collaborate with cross-functional teams to integrate training into organizational processes. Desired Candidate Profile 5-10 years of experience in BPO/Call Centre industry or similar field. Strong understanding of TNA (Training Needs Analysis), TTT (Train the Trainer), OJT (On-the-job Training), TNI (Training Need Identification). Excellent communication skills with ability to handle diverse groups effectively. Interested candidate can apply at puja.vishwakarma@startek.com

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Conduct Training Needs Identification (TNI) and Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and deliver behavioral training, soft skills training, and other types of trainings to address identified needs. Collaborate with stakeholders to design customized solutions for specific audiences or groups within the organization. Monitor progress against key performance indicators (KPIs) to measure program effectiveness. Desired Candidate Profile 5-10 years of experience in Learning & Development or a related field. Strong understanding of Training Delivery, Training Management, TNA, TNI, OJT, TTT, Train the Trainer, Training Analysis, Needs Assessment, People Management, Training Programs, Need Analysis. Proven track record in developing successful training programs that drive business results. Anyone interested please share profiles at puja.vishwakarma@startek.com

Greetings from Ienergizer Urgent hiring for Process Trainer role at IEnergizer Noida Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 45K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Hiring for Supervisor Training & Quality International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Training in BPO Must have handled team of process Trainers Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: • Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions • Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability • Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement • Overall implementation, planning and improvement of the Transactional Quality framework • Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality • Drive Idea generation/recommendation process and share ideas with the client • Create new processes/initiatives based on the client requirements and drive in collaboration with different functions • Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards • Responsible for leading, motivating and supervising the team of Quality Analysts assigned • As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results • To identify root causes of variances in metrics (if any) • Reduce TQ-BQ variance on different input/output metrics • Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process • Collect Data, perform analysis and RCA on metrics and publish reports accordingly • Understand client needs on the Quality and process changes and ensure that the team is aware of them • Focus on identification and highlight any/all compliance defects and recommend training or other action plan • Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team • Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills • Excellent communication skills - verbal and written • Proficient with Feedback skills • Proficient with soft skills training - customer / phone/Chat/Email skills • Must have the ability to work under pressure &; in an unstructured environment • Should be solution-oriented • The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite • Good People Management Skills • Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment • Willing to work in a voice and non-voice process • Must have analytical abilities to analyze data, trends from effectiveness surveys • Ability to observe, analyze and give constructive feedback • Analytical, logical, reasoning &numerical ability • Good knowledge of the Quality Domain • Extremely good verbal & written communication skills in English • Process orientation & structured thinking • Six Sigma essentials • Strong Customer Service orientation • YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Soft Skills Trainer- BPO Location: Kharadi, Pune Salary: Up to 5.5 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports. Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Experience in Inbound Customer Service Excellent Communications skills required.

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE..Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from Office Kolkata and Bangalore only ..apply those who can relocate in Kolkata and Bangalore not for Delhi/NCR neither Hyderabad Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Job Summary: As a Voice Trainer at Vindhya, you will play a crucial role in the success of our BPO (Business Process Outsourcing) operations, particularly in the voice-based services. Your primary responsibility will be to design, develop, and deliver comprehensive training programs that equip our agents with the necessary skills and knowledge to deliver exceptional customer service through phone interactions. You will be instrumental in enhancing the capabilities of our agents to ensure high-quality service, increased productivity, and overall customer satisfaction. Job Description: Training Program Development: . New Hire Training: Product and Process Training: Communication and Soft Skills Training: Systems and Technology Training: Performance Monitoring: Continuous Improvement: Quality Assurance: Reporting: Training Team Support: Job Specification: - Bachelor's degree in a relevant field or PUC with equivalent work experience. - Proven experience as a BPO Trainer or in a similar role, with a focus on voice-based operations. - Strong understanding of BPO industry practices, customer service principles, and call center operations. - Excellent communication and presentation skills, both verbal and written. - Proficiency in using training tools and software applications. - Ability to adapt training techniques to accommodate different learning styles. - Strong interpersonal skills and the ability to build rapport with trainees. - Analytical and problem-solving mindset to identify performance gaps and implement improvements. - Flexibility to adjust training schedules based on business needs. - Patience and empathy to support trainees' learning and development journey.

Soft skills / Voice and accent trainer Product/ Process- Trainer- International Voice only- Banking Process Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only Shift- Rotational (24*7)

Expertise in managing the end-to-end merchandising process from product development to production delivery, ensuring quality, competitive pricing, and adherence to timelines. Proficient in supplier development and capacity planning to meet volume requirements monthly/quarterly. Skilled in managing bulk fabric and trim ordering (import/local) with minimal wastage and precise costing throughout the development process. Strong ability to coordinate pre-production and post-production activities with external (buying houses) and internal (factories) stakeholders. Experienced in TNA monitoring, buyer/buying agency coordination, and handling woven apparel categories, especially women's and childrens wear. Adept at client relationship management, acting as the primary contact for international buyers/liaison offices, ensuring seamless communication and timely approvals. Proven leadership in guiding and mentoring junior merchandisers, fostering strong team performance. Extensive knowledge of fabric sourcing, production planning, and ERP systems (SAP). Demonstrates excellence in communication, negotiation, and delivering high-quality products on time while maintaining ON TIME PCD performance.

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE..Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from Office Kolkata and Bangalore only ..apply those who can relocate in Kolkata and Bangalore not for Delhi/NCR neither Hyderabad Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Hiring for the Manager/ Sr. Manager Training role in Travel Process!! Company - iEnergizer Noida Sec 60 GDS EXPERIENCE IS A MUST Contact Person: HR Sharandeep Kaur - 9266364422 Job Description:- The position of Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Preferred candidate profile * Any Graduate with 1 year Manager / 3+ years as AM Training on paper can apply. * Should have Excellent communication skills. * Should be from BPO background (Travel Process). * Comfortable to work in rotational shifts. GDS MANDATORY Perks and benefits * Competitive Salary and Benefits package. * Opportunity for professional growth. * Collaborative and dynamic work environment. Immediate joiners Preferred. References are highly appreciated!!!

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Hello Job Seekers!! Greetings From ShiningStars ITPL Inviting applications for Sales Trainer for Mumbai (Marol), Hyderabad (Begumpet) and Coimbatore location to train tele sales agents on insurance products, sales techniques, and compliance. Responsibilities include delivering training, coaching, and developing materials to boost sales performance. Requires sales experience, strong communication skills, and a passion for training in a fast-paced environment. NOTE: IMMEDIATE JOINERS PREFERRED OR MAXIMUM 15-20 DAYS NOTICE PERIOD CAN CONSIDER. Qualification: Any Graduate Language: Proficiency in English and Hindi is essential. Knowledge of native language would be an added advantage. Age Limit: Up to 34. CTC: Up to 12 LPA ( SUBJECT TO EXPERIENCE ON PAPER, LAST DRAWN CTC AND PERFORMANCE DURING INTERVIEW ) Requirements: Proven experience of 2 - 3 years is mandatory as a Sales Trainer preferably within the insurance industry or in a BPO or call center environment. Thorough knowledge of tele sales techniques, including cold calling, lead qualification, overcoming objections, and closing sales over the phone. Strong presentation and facilitation skills to conduct effective training sessions. Ability to coach and mentor individuals to improve their performance and achieve their goals. Experience in designing and developing engaging and effective training materials. Strong interpersonal and relationship-building skills to work effectively with trainees and stakeholders. Ability to identify training gaps and develop solutions to address them. Flexibility to adapt training methods to different learning styles and evolving business needs. Responsibilities: Conducting engaging training sessions on insurance products, sales techniques, communication skills, objection handling, and compliance for tele sales agents. This can include new hire training, refresher courses, and specialized training for new products or campaigns. Designing and updating training materials, including presentations, scripts, manuals, and e-learning modules, to ensure they are accurate, effective, and aligned with company policies and industry regulations. Providing individual and team coaching to tele sales agents to improve their sales performance, product knowledge, and adherence to quality standards. This includes conducting call monitoring and feedback sessions. Identifying training needs by observing agent performance, analyzing sales data, and collaborating with sales managers and other stakeholders. Assessing the effectiveness of training programs through evaluations, performance metrics, and feedback, and providing reports on training outcomes and areas for improvement. Working closely with HR, sales management, and quality assurance teams to ensure training aligns with overall business objectives and quality standards. Keeping abreast of changes in insurance products, industry regulations, and tele sales best practices to ensure training content remains current and relevant. Utilizing learning management systems (LMS) and other technologies to deliver and track training. Creating a positive and engaging learning environment to motivate trainees and foster a culture of continuous improvement. Feel free to connect over call or share your resume on WhatsApp @ 9569433682 (Indrajeet) to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #jobs #employment #vacancy #hiring #jobalert #mumbai #hyderabad #telangana #coimbatore #experience #bpo #corporate #companyjobs #naukri #sales #trainer #lateral #noncsa #operations

Roles and Responsibilities Design and deliver soft skills training programs for BPO clients, focusing on communication, interpersonal, and behavioral skills. Conduct needs analysis to identify training gaps and develop customized solutions to address them. Develop process training materials and conduct OJT sessions to ensure effective knowledge transfer. Provide coaching and feedback to trainees to improve their performance and achieve desired outcomes. Collaborate with subject matter experts (SMEs) to design and deliver specialized trainings such as Voice & Accent, Customer Service, Call Center, Behavioral, Process, Soft Skills, Communication, Interpersonal, Leadership etc. Desired Candidate Profile 2-7 years of experience in BPO TRAINER role or similar industry. Strong understanding of soft skills concepts including communication, interpersonal, leadership, teamwork etc. . Excellent presentation skills with ability to engage audiences effectively. Ability to analyze business requirements through Training Needs Analysis (TNA). Proficiency in developing learning materials using various formats like PPTs, Handouts, Videos etc. INTERESTED CANDIDATES REACH ME ON THIS MAIL ID : rozy.rozy1@teleperformancedibs.com

Hiring for VnA Trainer - Bangalore Location 6 to 9 Years of relevant experience Salary Upto - 11 LPA Exp Must into Voice & Accent , TTT , TNA , TNI Excellent Communication Pls Whatsapp Cv to Saurabh 9818385050 & Write Vna (No Calls pls) Required Candidate profile Hiring for VnA Trainer - Bangalore Location 6-9 Yrs Exp Salary Upto - 11 LPA Exp Must into Voice & Accent , TTT , TNA , TNI Pls Whatsapp Cv to Saurabh 9818385050 & Write Vna (No Calls pls)

Hiring: Process Lead (Domain Trainer) Service Desk Experience: 45 Years Location: Mysore Package: 9.50 LPA Key Responsibilities Conduct regular workshops on Service Desk Basics (ITIL v4) and Technical Foundation Training Coordinate training needs with Service Desk SPOCs Create and update training manuals, knowledge articles, and online course content Maintain training records and publish reports via learning platforms Ensure alignment of Service Desk practices with ITIL standards Must-Have Skills 2-3 years experience delivering technical/service desk training Strong understanding of training methods and adult learning principles Excellent communication and stakeholder engagement skills ITIL-trained or certified (v3/v4) Hands-on experience with ITSM tools (SNOW, Remedy), voice infra (Avaya, Cisco), and troubleshooting Windows/Office 365/Networking issues For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

We are seeking an experienced Sales Excellence Trainer who can elevate our sales teams by implementing best practices, advanced selling techniques, higher level strategies and sales process optimization strategies. This role is pivotal in enhancing sales effectiveness, performance, and productivity. The ideal candidate will bring a strong background in tech sales training, particularly within the B2B IT Sales space, and possess exceptional communication and coaching skills to drive high standards across the sales organization. A knack to interpret numbers & figures is required. Role & responsibilities Sales Excellence Training Development: Design and execute advanced training programs focused on sales excellence strategies, sales process optimization, and sales productivity tools tailored to B2B tech sales. Performance Coaching & Mentoring: Provide ongoing coaching and mentoring to sales professionals, focusing on enhancing core sales skills, objection handling, and consultative selling. Needs Assessment & Skill Gap Analysis: Conduct regular assessments to identify skill gaps and align training interventions with team and individual needs to ensure readiness for market challenges. Sales Effectiveness Initiatives: Drive initiatives to improve win rates, increase productivity, shorten sales cycles, and enhance the overall sales effectiveness of teams, with a focus on process excellence and optimization. Collaboration with operations, support & Delivery teams: Partner with sales leadership and cross-functional teams to align training programs with business goals, focusing on scalability and consistency in sales practices. Evaluation & Feedback/ Training Impact Measurement: Measure training effectiveness through performance metrics, feedback loops, and tracking post-training impact to continuously refine training content. Also, View analytics dashboards to identify individual gaps & devise plans to boost sales productivity and data-driven selling. Industry Trend Integration: Stay abreast of industry developments, competitor strategies, and emerging sales methodologies to ensure training content remains current and impactful. Preferred candidate profile Key Qualifications: Minimum 4 to 5 years of experience in sales training, with a track record in tech B2B sales, sales excellence, and process optimization. Proven experience in optimizing sales processes, shortening deal cycles, and enhancing win rates through structured training and coaching. Working knowledge of SaaS, cloud computing, enterprise IT, and emerging tech sales strategies will be an added advantage Advanced communication, coaching, and presentation skills, adept at engaging diverse learning styles. Proficiency in CRM systems, sales enablement platforms, and analytics tools relevant to sales productivity. In-depth knowledge of sales methodologies and adult learning principles. Preferred Skills: Experience in a dynamic tech environment or fast-paced startup. Certifications in Sales Excellence, Sales Coaching, or Instructional Design preferred Familiarity with AI-driven sales tools and automation in the B2B landscape. Personal Attributes: Highly organized with a strategic mindset focused on sales excellence. Analytical with strong problem-solving and critical-thinking abilities. Passionate about elevating sales performance through continuous learning and development. Flexible and adaptable to work in an evolving and fast-paced environment. Role: Sales Excellence Trainer Job Title: Manager/ Senior Manager Experience Required: Overall 8 to 10 years of experience with minimum 4 to 5 years in B2B sales training, with a focus on tech sales. Location: Noida Employment Type: Full-time Day Shifts - 9 AM to 6 PM Saturday / Sunday Fixed Off Work From Office Contact - Call / What's App Resume - 9718978697 Email - siddharth.mathur@denave.com Siddharth Mathur Lead Talent Acquisition DENAVE INDIA PVT LTD

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Required Candidate profile Work from Office Kolkata and Bangalore only not for Delhi/NCR...Apply those who can relocate in Kolkata and Bangalore Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities Training to new hires of it support service desk FOR MORE INFO- Contact -ALFIYA 8787064649