272 Tna Jobs - Page 10

Leading BPO in Pune Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

1 Yr exp as a Trainer(Who is giving training to Field people,) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Conceptualizing, creating and driving end to end Learning and Development intervention. Determining training needs, conducting need analysis, Competency mapping etc. Driving the training calendars for implementation. Generating Learning Compliance, facilitations, Master Assessment Programs. Being the part of Change management, Career remodeling, Organization development framework, Performance management & enhancement. Identifying training gaps & conducting programs to enhance the efficiency and leading to increased productivity. Evaluating the effectiveness of training programs by constantly developing & implementing pre and post assessment tools. Developed the Career Progression plan for each individual. Designing visualized process flow using Visio. Settings SOP for the L&D function. Created PPT Training modules for the Newjoinee in to the functions. Working on the Implementation of new LMS automation platform for the organization. Performance appraisal report Making Briefing reports for the service line employees. Generating monthly and quarterly reports, training dashboards, training MIS and presentation to the Management. Determining Reward & Recognition among the functions through performance and skills evaluations. Post Effectiveness study through various evaluation models.

Position: Training Manager (Domestic BPO Background Mandatory) Location: Pune Kharadi Experiences: 1-2 years as Training Manager on Paper from Bpo / Kpo Background mandatory Certification: Six sigma mandatory Salary (Depending on the round of interview) A Training Manager is responsible for developing and implementing training programmes that meet the requirements of an organisation. The training manager works closely with other departments to identify training needs and develop effective training programmes that improve employee performance and support the strategic goals of the organisation. Role and Responsibility: Developing and implementing training programmes that align with the strategic goals and objectives of the organisation Collaborating with department managers to identify training needs and developing customised training programmes that address the unique needs of each department Delivering training programmes to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training Evaluating the effectiveness of training programmes using a variety of methods including surveys, assessments, and feedback from employees and managers Using data and feedback to continuously improve training programmes and making recommendations for changes and improvements Managing a team of trainers and providing coaching and feedback to ensure the effective delivery of training programme Working closely with the human resources management team to ensure that training programmes align with the overall human resources strategy and goals Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programmes as required Interested candidate can apply : raksha.more@conneqtcorp.com

Job Role: Associate I / II Location: Hyderabad Role Summary: Learning Systems Administrator who will support and consult with internal customers on an array of needs associated with the delivery and management of training content and records in the Oracle learning management system (LMS). This role will have the opportunity to support basic learning administration, reporting and data analysis needs. S/he will work across multiple platforms including, but not limited to, MS Office, Oracle Learning Cloud, ServiceNow, as well as various internal company systems. The work will be engaged via responding to support tickets and need-specific projects. Job Description: This is a Learning Associate role, where you will primarily be supporting the LMS queue for United States, Canada, Mexico and Puerto Rico. Majorly resolve on ServiceNow related requests /questions regarding training programs Modify training assignments in the Learning Management System Assists with the registration of employees into training classes around the United States and Canada Perform daily department functions (e.g. phone coverage, e-mail communication, etc.) Monitoring of class sizes, tracking of participant information Monitor and collect program evaluations, Maintain training material, and records Update training program-related processes, procedures, and supporting documentation Generate basic Learning Management System reports Achieve high level of business partner satisfaction in the activities performed. Maintain LMS data/process integrity via daily operations and special projects Contribute to functions knowledge base and participate in the maintenance of centralized resources Provide consultative guidance regarding LMS processes/best practices as required Preferred candidate profile Excellent verbal and written communication skills in English. Exceptional interpersonal, critical thinking and problem-solving skills High level of computer proficiency (Microsoft Office). Experience in managing direct connects with stakeholders & partner teams Effective organizational skills and time management skills. Effectively prioritize and execute tasks in a high-pressure environment. Ability to manage change, strong attention to detail and multi-tasking Experience in Oracle, MS office tool will be an added advantage. Ability to handle sensitive and confidential information. Highly self-motivated Shift Timings: 05:00 PM - 2:00 AM IST (Transportation provided till 30 KMS from Office)

Company Description At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking at adding voice and accent or soft skills trainers with current industry practices to run new hire training and language enhancement training/coaching sessions end to end for our front-line associates. If you are an aspiring NHT trainer looking forward to new avenues and growth, do not miss this opportunity! Job Description Specialists in this role get to: Enable and guide: Deliver and evaluate soft & technical skills training on all aspects of client training. Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. Facilitate all aspects of floor-training and BQM training for the program. Supervise and coach learners in nesting & BQM type environments. Facilitate multi-hour product, behavioural or tool change type learning experiences. Oversee new hire progression and enhancement training. Provide feedback and implement appropriate solutions. Coach and give feedback to trainees to help them fulfil performance metrics. Impact the bottom line: Fill out accurate reports. Strengthen relationships: Establish and maintain communication with clients and / or team members. Understand needs, resolve issues and meet company expectations. Be the point of contact: Handle phone calls and transactions for the program. Qualifications Our most successful candidates will have: - Earned a bachelors degree in any field - Minimum 2 years of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Excellent knowledge in facilitation, both onsite and virtual. Comfortable in developing solutions and individual improvements - Willingness and ability to work in a shifts as per the requirement.

JOB INFORMATION Job title: Process Trainer (Bengali /Hindi / English Speaking) Working Location: Job Description: We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are: Conceptualize training materials based on data and research; Create training strategies, initiatives, and materials; Test and review created materials; Maintain a database of all training materials; Instruct employee training and onboarding; Review employee performance and learning; Conduct training classes on policy/product; Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues; Job Requirement: Proficient English (at least C1 level); Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. Bachelors degree in any related field; At least 1-year experience in training within the BPO industry; Training and coaching skill experience is a plus; Proficient in Microsoft Office (Outlook, Word, Excel, – PowerPoint) and Internet applications; Ability to communicate clearly and concisely, both orally and in writing; Knowledge of people’s learning patterns to design programs with excellent efficiency. Benefits: 1. Salary and Benefits Attractive salary with performance bonus; Full salary during probation; Private health insurance; Paid vacation days with an annual increase in the number; Sick leave; No dress code is required. We appreciate your true talent! Continuous and professional training to fully develop your potential; Work closely with managers to promote services all over the world. 2. Working time: 5 shifts per week amounting to 48 hours, arranged by the company; Able to work on shifts, weekends, and public holidays.

Learning and Development

Position: Assistant Manager Training Industry: BPO Location: Pune Qualification: UG/Graduate Experience: 1 + year of exp. as Assistant Manager Training in BPO -Documented Inbound Customer Service Exp. required. Salary: Up to 7 LPA Required Candidate profile 6 days working Rotational Day shift If interested Contact @7696495267 Email: hr.skyway603@gmail.com -Bhumika Gupta

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Training Needs Analysis (TNA) Microsoft Office Suite Learning Content Analysis HR Analytics Payroll Process Design Ability to perform under pressure Ability to meet deadlines Collaboration and interpersonal skills Written and verbal communication TA, EDA, WFDA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Interaction & regular communication with clients, TNA plans execution of each project, followup with vendors -fabric, embroidery/printing ,trims etc interaction with prodn & quality to ensure execution as planned incl visits to clients & vendors. Required Candidate profile Smart, Dynamic result oriented with good knowledge of garment construction processes, fabric, embroidery, print. Shd hv good comncn & PR skills, fluent English, proficiency in MS off & basic SWs.

Role: Senior Process Manager - Training Location - Pune Experience: 12+ Years Role Summary: - Provide Training support, drive process improvements Ability to lead a team, coordinate and drive standardized practices Meet the external & internal quality metrics Strengthen quality management processes/framework to improve quality delivery Adoption of Global processes and practices , to standardization Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. Lead Governance & performance reviews for areas driven by Training team Strong interpersonal skills to manage client expectations/engagements... Preferred candidate profile Experience in handling international clients (US clients) Should have managed multiple batches parallel (Voice LOB) Excellent communication skills (both verbal and written) Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall Interested Candidates Kindly share your resume on Sushmita.Gaikwad01@eclerx.com Thanks & Regards, Sushmita Gaikwad Contact No : 8788486610 Associate Process Manager HR Recruitment eClerx Service Limited

Position: Process Trainer We are seeking a Process Trainer to lead business operations in a Contact Centre services environment. This position will be responsible for overseeing International Travel operations, providing both strategic and tactical direction to the team to ensure business goals are met and customer delight is achieved. The role involves close interaction with leadership to drive performance and continuous improvement. Job Responsibilities: Training Execution : Ensure the successful execution of training programs aligned with the business requirements. Training Effectiveness : Measure and assess the effectiveness of training programs, making adjustments as needed. Performance Improvement : Conduct ongoing observations of direct reports, providing guidance, mentoring, and support to enhance performance and skills. Reporting : Send detailed reports/MIS to the Operations team, highlighting the progress and status of training activities. Content Review : Regularly review and update training content to incorporate the latest information and business needs. Calibrations : Actively participate in internal and external calibration sessions to maintain training consistency and quality. Refresher Training : Conduct refresher trainings based on Training Needs Analysis (TNI) to ensure ongoing skill enhancement. Knowledge Checks : Manage and evaluate knowledge checks for new hires and production staff to ensure they meet performance standards. Knowledge, Skills, and Other Abilities: Communication Skills : Strong verbal and written communication skills in English. Client Handling : Expertise in managing customer/client relationships effectively. Shift Flexibility : Ability to work during all shifts, ensuring training delivery across varying schedules. Training Experience : Experience in product/process/soft skill/up-skilling training. Line trainer experience is also considered. Experience : 1-5 years in a training role, with hands-on experience in training delivery and process management. Work Schedule : 6 days working, 24*7 environment. This role is based in-office. Interested candidates can share their resumes or reach out at 7042379178 .

Job description - Quality Analyst Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas of improvement. Perform quality checks on processes and procedures to ensure compliance with standards. Generate reports using tools like Excel, BQM, TNI, Six Sigma, CSAT, Pareto Analysis, control charts, call calibration, call monitoring, and feedback. Identify bottom quartiles and generate reports for management review. Desired Candidate Profile 2-5 years of experience in quality analysis or a related field (domestic process). Strong understanding of QC tools such as AHT, call audit, call calibration, call monitoring, feedback, etc. . Excellent communication skills with the ability to work effectively with cross-functional teams. Graduation/10+2+3 is mandatory. Must be comfortable with 6 days of worling. Willing to work in rotational shifts. CTC - 4.5- 5LPA (Depending upon the Last/Current CTC) Location -: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068 Share your resume: Shriti.Rani@startek.com.

Wipro is looking at candidates who come from Finance/Alternative Investments/Asset Management Industry and carry expertise into financial domain looking to elevate their career in Training or switch to Financial Training domain can apply! specially for candidates who are looking to begin their career from break/sabbatical/ On-Bench or looking for work life balance. Working timings: 12:30PM onwards Location Gurgaon - Infinity Towers Both side cabs (Provided it is within transport boundary) Email : Soumya.thomas1@wipro.com Essential Qualifications: MBA in Finance/CFA (Level 1 or above) or PGD in Investment Management Technical Qualifications / Experience: Background in PE, IB or Asset Management Experience: 8-9 years of work experience in PE or financial training. Strong understanding of investment life cycle and experience of training or mentoring finance professionals Responsibilities Knowledge, Skills & Competencies Required Key Performance Indicators Face to face & virtual facilitation Liaise with Wipro teams & external learning/vendors partners in identifying and implementing various learning interventions within the organization. Program Management Manage end to end learning programs/initiatives including the entire process of TNI, TNA and Training Co-ordination Maintain consultative relationships with people in subject-matter expert and senior leadership roles and seek inputs on various learning initiatives in the organization. Develop/ update & evaluate training materials and delivery methods for existing & new manager as well as leadership teams. This includes, but is not limited to instructional design, training manuals, handouts, and visual aids Learn, explore and deploy a technology embedded learning strategy for teams across Wipro in manager and above roles. Work with the Wipro talent skilling and leadership development teams to deploy overall team training strategy and quality plan Track and report the effectiveness of learning interventions. Research and recommend third party training materials and programs to ensure the organization remains current with industry standards and trends Regular touch points with stakeholders to discuss TNA and TNI for their group and formulating a plan of action for timely closure Experience with LMS platforms, digital learning tools and content creation Ability to translate complex financial concepts into engaging training modules. Deep understanding of PE investments & valuations Develop self-learning materials, e-learning content & assessment for PE domain knowledge. High level of facilitating skills Assessing capabilities of consultants for managerial & leadership programs Professional confidence Fair understanding of Organization Development activities Exposure to MS Office Suite Experience in instructional and curriculum design Broad-based knowledge of training including web-based training, project management, and job certification testing Excellent communication skills Team building skills Problem solving skills Interviewing skills Presentation skills Stakeholder Management Skills Vendor Management Skills 3-4 days of facilitation per month Maintain feedback score a minimum of 4.8/5 Business need basis functional leadership program/solution quality At least 1 new training module to be developed/upgraded every quarter Provide domain expertise on investment strategies & market trends Conduct minimum of 3 training audits in a quarter Bridge the knowledge gap between finance theory & real-world PE execution. Take ownership for 1-2 organization wide learning department initiative in a yr. Take ownership for self- development Lead technology platform deployment in required/ related areas.

Roles and Responsibilities Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop training plans, programs, and materials based on identified needs. Deliver high-quality trainings through various methods such as classroom instruction, online courses, or on-the-job training. Manage the entire training process from planning to evaluation, ensuring timely completion of projects. Collaborate with stakeholders to ensure alignment between training initiatives and business objectives. Desired Candidate Profile 3-8 years of experience in Training & Quality. Strong understanding of TNA, TNI, TTT, Train the Trainer, Improvement Plan, Quality Management, Critical Thinking, Needs Assessment, and Quality Assurance Methodologies. Excellent communication and interpersonal skills for effective collaboration with stakeholders. We Need immediate joiners only Required skills: Candidate should speak or understand Bengali language. BPO Experience is required. Outbound sales exp is must. Insurance sales exp is required. Interested candidates can apply here Puja.vishwakarma@startek.com

Must have Min 1+yrs Exp as Training Team Leader from Voice Process BPO sector. Handled team of Proces Trainer's (Voice Process). Fluent in English 6 Days working Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities - Training Needs Assessment: Conduct training needs analysis through employee feedback, performance evaluations, and business requirements. Work with department heads to identify skills gaps and learning priorities. Learning Program Design & Delivery: Develop and implement training programs, workshops, and e-learning courses. Customize learning materials to suit various job roles and levels. Facilitate in-person and virtual training sessions effectively. Learning Technology & Tools Management: Manage Learning Management System (LMS) and digital training platforms. Utilize innovative learning tools, including gamification, simulations, and microlearning techniques. Training Evaluation & Continuous Improvement: Measure the effectiveness of training programs using assessments, feedback, and key performance indicators. Provide reports on learning outcomes and suggest improvements. Employee Development & Engagement: Support leadership development and career progression initiatives. Foster a culture of continuous learning and professional growth within the organization. Compliance & Best Practices: Ensure training programs comply with industry regulations and company policies. Stay updated on emerging L&D trends, methodologies, and best practices. Key Requirements: • Education: Bachelors or master’s degree in human resources, Organizational Development, Business Administration, or a related field. • Experience: 3+ years in Learning & Development, Training. Skills: • Strong communication, facilitation, and presentation skills. • Expertise in instructional design, adult learning principles, and training delivery. • Proficiency in Learning Management Systems (LMS) and e-learning tools. • Analytical skills to measure training impact and effectiveness. • Equivalent learning and development certifications.

Role & responsibilities:- Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) training Training delivery-role-wise & department-wise to DC & Cross Dock employees 5S /Kaizen implementation department & DC wise - Mi Program BDC Training delivery/Assessments including NSO & Gap fill System training like OMS, TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a month Dashboard hygiene management Using Power BI & NPS data for TNI Audio/Visual aids session plans Monthly training need identification & analysis in sync with business requirement Based on TNA development of training calendar/delivery & assessment Induction program for on-roll & off-roll employees in all departments Training of all Cross Dock employees Soft & Functional skill program for all DC & Cross Dock employees Drive Monthly R&R program Covering end to end trainings for the RPA role holders at DC Preferred candidate profile:- 2+ years as DC trainer Graduate/post graduate (any specialization)

Urgent Hiring!!! at IEnergizer Noida Contact / Share your CV at Sharandeep Kaur - sharandeep.kaur@ienergizer.com or call at 9266364422 AM Training:- Must have experience of 1 year as an Assistant Manager Trainer in any BPO process. Should have excellent communication skills Candidate from BPO background can apply. Should have excellent knowledge of training metrices Qualification - Any Graduate Domestic process 6 Days working from office Job Location : IEnerziger - A 37, Gate No-2, Sector 60, Noida. Near Noida Sector 59 Metro station. Thanks & Regards Sharandeep Kaur Sr. HR Excutive

iEnergizer is hiring for the Manager/ Sr. Manager Training role at Noida location!! GDS EXPERIENCE IS A MUST. Interested candidates can call or share resume with HR Kailash 8800450667 Job Description The position of an Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Role & responsibilities Lead and mentor a team of trainers, offering guidance, feedback, and professional development opportunities. Design, develop, and deliver comprehensive training programs that align with organizational goals and enhance employee capabilities. Collaborate with department heads to identify training needs, performance gaps, and skill development requirements. Evaluate training effectiveness through assessments, surveys, and performance metrics, and make necessary adjustments to improve outcomes. Stay up-to-date with industry trends, best practices, and innovative training methods to ensure the training curriculum remains relevant and impactful. Foster a culture of continuous learning and development among employees, promoting the value of ongoing skill enhancement. Provide regular reports and updates to senior management on training initiatives, progress, and outcomes. Prepare and present regular reports to senior management on training initiatives, content strategy effectiveness, and hiring progress. Ensures that various training methods are being utilized, including presentations, role-playing, and interactive activities. Monitor trainee progress, provide constructive feedback, and address any questions or concerns. Develop and curate training content on the Intranet Portal Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and aligned with industry standards. Maintain accurate training records, attendance, and performance metrics. Gather feedback from trainees and stakeholders to identify areas for improvement and make necessary adjustments. Preferred candidate profile Any Graduate with 1 year Manager / 3+ years as AM Training experience on paper can apply. Should have Excellent communication skills. Should be from BPO background. Comfortable to work in rotational shifts Perks and benefits Competitive Salary and Benefits package. Opportunity for professional growth. Collaborative and dynamic work environment. Virtual interviews: - Available. Immediate joiners Preferred.

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Trainer.

Key Responsibilities: Conduct Training need identification, prepare and implement Training calendar programs Lead Induction Training and bring clarity about Company policies and procedures Leadership Development: Implement leadership workshops to enhance managerial and strategic decision-making capabilities of senior engineers. Technical Expertise: Conduct specialized technical training sessions including up-to-date engineering practices, innovations, and industry standards. Program Evaluation: Evaluate and refine senior-level training programs, ensuring alignment with engineering goals and business objectives. Able to perform vendor management and establish institutional tie-ups and arrange external training programs Mentorship: Foster mentorship relationships that enable knowledge sharing and professional development within the engineering team.

***(Maximum offered salary is 5.4 LPA CTC, Kindly do not apply if you're not fine with it.)*** Job Location Noida sector-60 Shifts- 6 am-12 am (any rotational shift between this time slot), 6 Days Working No Cab facility will be given Nature of Business- Voice, Customer Service, Inbound Job Responsibilities- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff Knowledge, Skills, Other Abilities- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training Best Regards, Sparsh Tyagi HR executive 9997716535

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti