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Team Lead - UK Telecom (Inbound Voice) | Kolkata Cogenthub

1.0 - 5.0 years

3 - 5 Lacs

kolkata

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TEAM LEAD - US TELECOM OPERATIONS | TELECOM SUPERVISOR | OPERATIONS LEAD APPLY NOW: WhatsApp: 8420595139 (Sridip Sharma - HR) Email: Sridip.sharma@cogenthubcx.ai Join CogentHubCX.AI | Kolkata | 5 LPA | Immediate Joiner | US Telecom Experience Required ROLE: Lead 12-15 agents in US Telecom inbound customer service operations. Drive performance, quality, upselling, and team growth. Manage inbound customer queries, resolve issues, and maximize revenue through strategic upselling and cross-selling opportunities. KEY RESPONSIBILITIES: Drive team KPIs (Quality, Calls, CSAT, AHT, FTR, Adherence) Coach & develop agents in telecom customer service Drive upselling & cross-selling | Maximize ATV Manage...

Posted 3 weeks ago

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