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2.0 - 5.0 years
0 - 0 Lacs
mumbai city
On-site
Roles & Responsibilities: Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization. Plan, implement & monitor deliverables for the teams reporting to him Coordinate with other departments for smooth implementation of work Responsible for maximizing revenue & minimizing cost. Coordination with the Clients, Experience in Client Management and Interaction will be preferred. Responsible for Daily Operational Reports. Responsible for morale & motivation of the staff. Responsible to train & create growth opportunities for Subordinates. Managing Employee Relations, conducting Skip Level meetings and improving employee connect Ability to liaise with relevant support departments stakeholders Ability to create an environment of trust and fairness, and drive organizational culture and values Desired candidate experience: Should have minimum 1 year of team handling experience Analytical Skills and data analysis using excel PowerPoint making & presentation skills Readiness to work in various shifts and weekends based on organizational requirements Basic understanding of key Financial evaluations and sensitivity to managing process P&L Strategy development and knowledge of operational metrics like attrition, service levels etc Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans Good negotiation and persuasive skills
Posted 2 days ago
3.0 - 6.0 years
6 - 7 Lacs
Lucknow
Work from Office
JOB DESCRIPTION TEAM LEADER - TELESALES Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause...Whats the sale for today? Role As a Team Leader, you will be responsible for managing the team who is making sales calls and closing sales pitches with our members. To be a successful Team Leader, you should be persuasive and able to work in a high pressure environment. Ultimately, a top performing leader is the one who is a product expert and demonstrates exceptional communication, problem solving and negotiation skills. What you will do in this role Quality control of the calls. Responsible for achieving daily and monthly collection target for the team. Managing the roster across the floor to ensure maximum manpower utilization. Managing attendance and leaves of the Team. Allocating Telecalling lists to Advisors. Continuously give inputs to the team members of their progress reports, leave records, areas where they are lacking, etc. Conduct daily briefings for the team members before the shift begins. Responsible for re-training of Advisors. Maintaining various reports related to Sales and accounts. Responsible for daily deposition of payment collected. Competition tracking (for processes performance, schemes). Interview and shortlist (initial screening) candidates to be hired for the team. Performance Reviews of the team. What you should have Bachelors Degree 2 years experience developing the above skills Experience must include tele-marketing job Should be familiar with effective objection handling Extremely detail oriented and ability to organize. Brownie Points Experience in direct marketing and local promotion. CTC - upto 7 Lacs + Variables Exp - Not more than total exp 5.5 years or 6 Years 6 days working (1 Rotational Week Off) Address - Raj Bhavan Colony, Hazratganj, Lucknow, Uttar Pradesh If interested share resume on mrunal.p@peopleinteractive.in
Posted 2 months ago
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