Team Leader - Email Process Epicenter Technologies Private Limited

2.0 - 5.0 years

0 - 0 Lacs

mumbai city

On-site

Role & Responsibilities: Manage and lead a team of non-voice agents to achieve daily, weekly, and monthly performance targets Monitor team performance and provide timely feedback and coaching Ensure adherence to process SLAs, quality benchmarks, and compliance requirements Handle escalations and coordinate with internal departments for resolution Generate and analyze performance reports to identify improvement areas Conduct regular team huddles, performance reviews, training sessions & keep the team morale up Desired Candidate Experience: Graduate in any discipline (Preferred: B.Com or BBI) Minimum 2-3 years of experience in BPO industry At least 1 year of experience in a team handling or su...

Posted 3 months ago

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Team Leader (Operations + Sales) | Hazratganj, Lucknow | Upto 7 LPA Onekee Co

2.0 - 7.0 years

6 - 8 Lacs

Lucknow

Work from Office

Opening for Team Leader- Domestic Process: Company Type: Matrimony & Matchmaking Service (Work from office) Details : Location : Hazratganj, Lucknow Experience : Min 2 years as a TL, SME, or Manager in the operations and B2C sales Dept. (Must have on-paper experience) Shifts : 9 Hrs, Day Working days: 5 Roles and Responsibilities: You will be responsible for handling the team of Product advisors (Telesales Agents). These agents are responsible for the renewal of Subscriptions, closing the leads, and selling the subscription packages to existing customers. Manage and drive sales team targets and performance. Develop the sales team through coaching and training and identifying skills gaps Shou...

Posted 6 months ago

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