606 Tl Jobs - Page 9

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

SUMMARY SME LEVEL: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ------------------- Basic Requirements ( Must to have ) Good Verbal & Written Communication skills Should have good MS - Office skills Has been in a Client Facing role Willing to Work from Office (Hybrid) Willing to work in US Shifts (No Rotational shifts) Immediate Joiner ( Preferred ) Domain skills ( Must to have ) Experienced on SWIFTs Experienced on Transaction Monitoring / Sanction Screening/Wire processing/Investigations Wing to Wing Understanding of settlement systems especially the US specific ones - Fed/Chips/NACHA etc SPE LEVEL: Basic Requirements ( Must to have ) Good Verbal & Written Communication skills Should have good MS - Office skills Willing to Work from Office (Hybrid) Willing to work in US Shifts (No Rotational shifts) Immediate Joiner ( Preferred ) Domain skills ( Must to have ) Experienced on SWIFTs Experienced on Transaction Monitoring / Sanction Screening/Wire processing/Investigations Wing to Wing Understanding of settlement systems especially the US specific ones - Fed/Chips/NACHA etc TL Level: Basic Requirements ( Must to have ) Good Verbal & Written Communication skills Should have good MS - Office skills Has been in a Client Facing role Should have min.1 to 2 years of People Management Experience(Must be an on paper TL/TM) Willing to Work from Office (Non-Hybrid) Willing to work in US Shifts (No Rotational shifts) Immediate Joiner ( Preferred ) Domain skills ( Must to have ) Experienced on SWIFT Experienced on Transaction Monitoring / Sanction Screening Understanding of settlement systems especially the US specific ones - Fed/Chips/NACHA etc Requirements Requirements: Experience in the international banking domain Strong verbal and written communication skills Analytical skills Attention to detail Excellent data entry skills Strong math, reconciliation, and accounts skills Ability to work quickly and accurately while maintaining acceptable standards of workmanship Quick learner with the ability to retain a high volume of information Ability to recognize and escalate any discrepancies identified or noticed while processing --- International Payment Processing Specialist We are looking for an individual with experience in payment processing, particularly in international funds transfer, SWIFT, ISO MX messages, Federal Reserve Wire Transfer Payments, and Foreign Exchange Payments. Knowledge of message types such as SWIFT, FED WIRE, CHIPS, Telex, and IntelliTRACS system is an advantage. Responsibilities: Perform moderately complex operations duties in support of a service center or department environment Collect data and prepare related operational reports Prepare input forms for automated data processing systems Utilize the company's internal operations to perform duties Coordinate projects and furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Job Expectations: Strong knowledge of payment investigations and various case types Strong knowledge of SWIFT messages and Fed Messages Ability to multi-task effectively and interpret documents or requests received Strong verbal and written communication skills Attention to detail and excellent data entry skills Good math, reconciliation, and accounts skills Ability to work quickly and accurately while maintaining acceptable standards of workmanship Quick learner with the ability to retain a high

Hello Job Seekers, Hiring for a Team Lead / Process Trainer role at Noida location for an US Process! Location : Noida Team Lead CTC: 6.75 LPA Team Management : Supervise day-to-day activities, ensure workflow efficiency, and motivate team members. Performance Monitoring : Track KPIs, SLAs, and implement corrective actions to meet targets. Process Improvement : Identify gaps, suggest optimizations, and collaborate with stakeholders for better outcomes. Conflict Resolution : Address team issues promptly and maintain a positive work environment. Training & Development : Guide new hires, provide feedback, and ensure skill enhancement for team members. Client Interaction : Act as the liaison for client updates, performance reports, and issue resolution. Process Trainer CTC: 7 LPA Conduct comprehensive training sessions for new hires on process guidelines, tools, and best practices. Provide refresher training for existing employees to ensure alignment with process updates and standards. Work with team leaders, quality analysts, and management to identify training needs and areas for process improvement. Participate in calibration sessions to ensure uniformity in operations and understanding of quality parameters. Requirements (For Both Roles) : Prior experience in a similar role for a US process. Strong leadership and communication skills. Proficiency in process management tools and techniques. Flexibility to work in shifts as per US timings. 5 Days working Both Side Cabs available Interested candidates can connect over call at- 9569902470 #bpojobs #internationalprocess #USPROCESS #jobs2024 #voiceprocess #usteamlead #noidajobs #shrinkage #attrition #SLA #callquality

Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal . Increasing product awareness among agent . Mo :- 7046773537 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) . Locality : Should be Local . Perks and benefits PF Medical Benefits Family Insurance On roll job .

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Pune Salary - 30k CTC Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working 24*7 Shifts (Rotational Shifts) Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Weikfield IT citi Infopark, Sakore nagar, viman Nagar, Pune. vascon weikfield, Behind Hyatt Hotel, Upper ground floor. Time -11am to 5pm Interested candidates can Share your Resume On Whatsapp - Vinali HR 7875666280, Ajit HR 9975000264 Regards HR Team Pune

Hi Job Enthusiasts!! Greetings from ShiningStars ITPL We are currently hiring for the role of Team Lead Customer Service (International E-commerce Voice Process) to join a leading global BPO brand based in Noida. This is an excellent opportunity for professionals who are passionate about leadership and customer excellence. Location: Noida Sec 135 Mode: Work from Office Shift: 24x7 rotational shifts Working Days: 6 days per week Role & Responsibilities: - Lead a team of customer support executives handling inbound and outbound voice interactions - Monitor daily operations to ensure KPIs such as AHT, CSAT, and resolution rates are met - Provide regular performance feedback, coaching, and mentoring to team members - Handle escalations efficiently and ensure timely resolution of customer concerns - Coordinate with Training and Quality teams to ensure continuous team improvement - Analyze performance reports and suggest process improvements - Ensure team adherence to company policies, shift schedules, and attendance norms - Conduct regular team huddles, briefings, and one-on-one sessions Key Requirements: - Graduation is mandatory - Minimum 2 years of overall BPO experience, with at least 1 year on paper as a Team Lead international. - Prior experience in handling international voice processes (preferably e-commerce domain) - Excellent communication skills in English (verbal and written) - Strong leadership, people management, and problem-solving skills - Must be flexible with rotational shifts and week-offs - Candidates with domestic BPO experience will not be considered Salary: - Up to 6.75 LPA (hike based on last drawn salary and performance in interviews) Perks & Benefits: - Quarterly performance-linked incentives (PLI) - Provident Fund (PF) - Employee State Insurance (ESI) How to Apply: Call or WhatsApp Homa at 9696714723 to schedule your interview. If your call goes unanswered, kindly send your resume via WhatsApp. Join our WhatsApp hiring channel for job alerts and updates: https://lnkd.in/dag_wY3c #TeamLeadJobs #EcommerceProcess #InternationalBPO #VoiceProcess #NoidaJobs #BPOCareers #LeadershipRoles #CustomerService #CareerGrowth #ApplyNow #BPOJobs #HiringNow #JobOpening #TeamManagement #JobSeekers #ShiftBasedJobs #ProcessImprovement #24x7Shifts #PerformanceIncentives #JobAlert

Want to grow your career call on 6352448697 We're hiring Sales Manager. You'll: Build and lead a team of advisors. Help them sell life insurance. Grow our business in Madurai. We offer: Good pay and bonuses. Career growth. Training. Apply now! Required Candidate profile Local candidate Age: 21-38 Must have bike Graduate with a bachelors degree 1+ years experience in sales Good communication skills

Hey There Call @ 9779924404 For interview We Are Hiring Customer / Tech Support, For International / Domestic BPO Call Centre Must have Good Communication Skills Chandigarh , Mohali Location Work From Office Walkin Interview CTC 15-35 K/ M Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals

BPO, Customer care, Telecaller, Customer support, Team leader, Hr Male and Female can apply Age 18y to 36 years Qualification : Any Degree pass or Inter pass Salary : 24k to 36k + other Benefits Immediately joining Direct joining Apply here

About Info Edge InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Title : Senior executive, Sales Auditor Desired Experience : 2-5 years Required Educational Qualification : Graduate in any field Job Description Listen to and analyze recorded or live sales calls. Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. Track and report on individual and team performance metrics, identifying trends and areas for improvement. Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips. Assist in developing and enhancing call scripts, quality checklists, and sales playbooks. Partner with team leaders (TL) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/line of business (LOB) Identify and escalate any potential quality issues per defined process Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Ensure all sales calls adhere to company standards, regulatory requirements, and legal guidelines. Drive quality initiatives, contests, and campaigns for the assigned span Work closely with the training department to align quality findings with training programs and sales development initiatives. Roles and Responsibilities About Info Edge InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Title : Senior executive, Sales Auditor Desired Experience : 2-5 years Required Educational Qualification : Graduate in any field Job Description Listen to and analyze recorded or live sales calls. Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. Track and report on individual and team performance metrics, identifying trends and areas for improvement. Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips. Assist in developing and enhancing call scripts, quality checklists, and sales playbooks. Partner with team leaders (TL) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/line of business (LOB) Identify and escalate any potential quality issues per defined process Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Ensure all sales calls adhere to company standards, regulatory requirements, and legal guidelines. Drive quality initiatives, contests, and campaigns for the assigned span Work closely with the training department to align quality findings with training programs and sales development initiatives.

A basic profile of a team lead - 1. Should be having 12-16 months of team handling experience in a stretch 2. Should have 4+ years of experience in e-commerce, edtech, hyper local industry 3. Should have been in a direct target related job / role 10th April is the DOJ Location - Bangalore No Restriction over the background - Sales profile or marketing profile or any other profile will work They should know - How to deal with monthly target Incentive will be provided + 9 LPA Package - MAX

Required min Graduate Required min 2 yrs exp as TL in international back off process Comfortable working from Office and rotational shifts Male Candidates only (Travel on own)

Detailed Job Description : On job product training of new joinees •Maintain MIS for allocated pool •Tracking callers properly •Inspire/motivate team members to achieve targets •Sending pick up files to FPRs •Co-ordinate with bank FPRs •Identify critical cases and act accordingly •Prepare strategies for achieving team target •Coordinate with collection agencies •Handling escalation calls/agitated customers •Performance review of callers on daily, weekly, and monthly basis •Plan for absenteeism in the team and ensure smooth work flow •Liaise between different departments . Interested candidates can share your Resume to arockiaremonsha.richard@hdbfs.com /8870790722

International & Domestic BPO Call Centre Job For Chandigarh / Mohali Call / WhatsApp @ 9779924404 For Interview Now Ready To Work In Rotational Shifts Excellent English Communication Skills Work From Office CTC 20 -32 K / M Immediate Joining Required Candidate profile Graduate Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby Subsidised Meals Perks and benefits Must have Excellent English Communication skills

Looking for a candidate as a Team Leader for A BPO Company in Navi Mumbai/Mumbai Candidate must have exp. in Voice process & sales Team Leader on paper with 2+yrs exp. in International and domestic process is mandate interested candidate revert back. Required Candidate profile Conduct regular feedback and coaching sessions with team members. Drive the key client metrics and SLAs within the team members and ensure these are met Manage shrinkage and attrition at a team level

Hiring for a team leader in operations BPO experience mandatory Excellent comms skills Inbound customer service domain Budget Up to 5.5Lpa (Depending upon the round of interview) Location- Navi Mumbai Manage day to day operations Required Candidate profile Over all 5 years of experiences and 2+ years of Domestic TL BPO/KPO on paper it mandatory Need immediate/1 month notice only Graduate Mandatory

Managing Day to Day Activities Should Have Experience in Domestic & International Voice / Non voice , Team Handling Experiences - overall 5 ( 2 ) Years as TL - On Paper Salary Up to 5.5 LPA Location - Navi Mumbai Contact Person - Sakshi 8591187748 Required Candidate profile Demonstrated ability to lead people , Good Understanding , flawless communication , Quality of implemention of change , Highly analytical ,Quality monitoring & feedback for the team

Looking for a Team Lead / Assistant Manager/ Deputy Manager in BPO Operation - Mumbai Only Female Candidates required Candidate must have experience in an International Voice process. Interested candidate revert on this job post.(open to relocate) Required Candidate profile *Excellent communication and stake holder management skills. *Experience is managing a core voice Que for at least 2 years * Purely Customer service voice experience require

Shift Time : Day shift and 1 rotational off Team Leader: Inbound Customer Services Over all 5 years of experiences and 2+ years of Domestic TL BPO/KPO on paper it mandatory Salary Up to 5 Lpa to 5.5Lpa Need immediate/1 month only Navi Mumbai

Hiring for a team leader- INTERNATIONAL BPO Experience Must Maximum Budget:- 5.5 LPA Shift window:- 10:30 to 1:30 am (9 hours based on location) Location:- Thane Required Candidate profile Blended experience of Inbound, Outbound voice process along with Dialer, email and chat. Excellent communication is a Must

Hiring for an assistant manager operations BPO experience mandatory BFSI domain International exp Location- Malad, Mumbai Budget- 9 LPA Required Candidate profile BPO Exp Excellent comms BFSI exp

Hiring for a team leader- INTERNATIONAL BPO experience must Max budget:- 5.5 LPA Shift window:- 10:30 to 1:30 am (9 hours based on location) Location:- Thane IMMEDIATE JOINERS ONLY Required Candidate profile Blended experience of Inbound, Outbound voice process along with Dialer, email and chat. Excellent communication is a must

Hiring Assistant Manager / Manager Operations For Travel process, Should Have Team Handling Experience 15 -25 2 years Experience as Team Leader Graduation Mandatory Location - PUNE Contact Person - Sakshi - 8591187748 Required Candidate profile Responsible for overlooking the overall operations and performance of the Team. Quality of the Team preferably handling CSAT as a primary metric in a International CC with Sales IN Voice - Non voice

Hiring Team Leader for a leading BPO Required Experience Outbound Sales Domestic Voice Process Should Have Team Handling Experience Managing day to day activities Location - Thane Contact Person - Sakshi - 8591187748 Required Candidate profile Demonstrated ability to lead people , Good Understanding , flawless communication , Quality of implemention of change , Highly analytical ,Quality monitoring & feedback for the team

Hiring Team Leader Required Experience in Collection Domestic Voice Process Should Have Team Handling Experience Managing day to day activities Location - Kolkata Contact Person - Sakshi - 8591187748 Required Candidate profile Demonstrated ability to lead people , Good Understanding , flawless communication , Quality of implemention of change , Highly analytical ,Quality monitoring & feedback for the team