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3.0 - 8.0 years
3 - 7 Lacs
Noida, Gurugram
Work from Office
At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.
Posted 4 weeks ago
3.0 - 8.0 years
3 - 6 Lacs
Gurugram
Work from Office
Role Summary We are looking for an enthusiastic Team Leader for Airline Process at Ienergizer Pvt. Ltd. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Under Graduate / Graduate in any discipline. Experience : At least 2+ years of experience in BPO, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working Banking Experince Manadate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: Manish Dandriyal - 9650930213
Posted 1 month ago
4.0 - 5.0 years
6 - 10 Lacs
Gurugram
Work from Office
Job Title:- Team Lead- Patient Care Specialist Location :- Gurugram, Sector- 14 Experience :- 4+ years Salary :- As per market standards Working Days :- 6 Shifts and Week Offs - Rotational Job Description : Lead and manage a team of sales representatives, providing guidance, motivation, and coaching to achieve sales targets. Lead andmanagea teamofsalesrepresentatives, providing guidance, motivation, and coaching to achieve sales targets. tomer acquisition. Monitorandevaluate team performance through key performance indicators (KPIs) and provide regular feedback to team members. Take corrective actions when necessary to ensure targets are met or exceeded. Conducttraining sessions and workshops to enhance the skills and product knowledge of the sales team. Advisepatients about the Hexa Health service through structured discussions. Monitor and evaluate team performance through key performance indicators (KPIs) and provide regular feedback to team members. Take corrective actions when necessary to ensure targets are met or exceeded. Guide the patient to the right hospital / doctor, manage their consultation and handhold them throughout their journey. Directly impact revenue generation. Job Requirements : Any Graduate Excellent communication skills. Get things done attitude Ability to multitask. Availability to work flexible hours when required
Posted 1 month ago
1.0 - 6.0 years
4 - 6 Lacs
Noida
Work from Office
Hi Job Seekers, We are excited to announce new opportunities at Noida Location! If you're passionate, driven, and looking to grow your career in a dynamic environment, this is your chance. Explore the details below and apply today / Call @ 9569902470 CTC Up to 6.75 - 7 LPA 5 Days working Shuttle facilities are available Travel Reimbursement will also be provided Role & Responsibilities: Manage and lead a team of customer service representatives Drive performance metrics such as CSAT, SLA adherence, AHT, FCR, and Quality scores Monitor and control shrinkage and attrition Conduct regular team meetings, coaching sessions, and performance reviews Ensure smooth floor operations and timely issue resolution Collaborate with quality, training, and workforce team. Eligibility Criteria: Graduation is mandatory Minimum 1-3 years of experience as a Team Lead in an international BPO process Strong communication, leadership, and analytical skills Willingness to work in rotational shift Immediate joiners preferred! If you meet the above criteria and are looking for your next career move, apply now and be part of a growing team! For more details, connect with- Fauzia - 9569902470 Pooja - 9580746603 #teamlead #ops #bpolead #csa #voice #customerservice #noidajobs #csat #aht #shrinkage #inbound #TLJOBS
Posted 1 month ago
11.0 - 19.0 years
5 - 11 Lacs
Hyderabad
Work from Office
Strong interpersonal, verbal, and written communication skills Ability to multitask and adapt to change in a fast paced environment Strong domain knowledge of Annuity products and technology platforms Broad-based industry and product knowledge. Strong consultative skills. Excellent organizational skills. Accuracy and attention to detail
Posted 1 month ago
6.0 - 11.0 years
4 - 7 Lacs
Kolkata, Pune, Bengaluru
Work from Office
Lead Team Members, foster growth via effective coaching and communication and promote teamwork and cooperation• Identify performance related issues, develop an action plan for improvement• Provide expertise in handling escalated customer calls Required Candidate profile Provide feedback to team members on both call coaching and other daily performance call 9716551077,share cv mamta@emsol.co.in
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Job Title: Team Lead mdm; Please share cvs to sd00838847@techmahindra.com Reports to: MDM Operations Manager Roles and responsibilities - Team Supervision Manage, support, and guide team members to meet performance targets and operational goals. Process Optimization Identify inefficiencies, suggest improvements, and implement best practices to enhance productivity. Performance Monitoring Track key performance indicators (KPIs) and ensure team members meet quality and efficiency standards. Problem-Solving
Posted 1 month ago
2.0 - 4.0 years
7 - 8 Lacs
Mohali, Chandigarh, Kharar
Work from Office
Work from Office upto 8 LPA International Voice Process Min 2-3 year of team handling on paper exp required in BPO Rotational Shift 5 Days working Graduate Mandatory Immediate Joiners Mohali Interested candidates contact on 6280939007 HR khushi Required Candidate profile Should be aware about Shrinkage, Attrition , KPI & KRA's Flexible for 24X7 Shifts Good Customer Handling Skills Min 2-3 year of team handling on paper experience required in BPO
Posted 1 month ago
2.0 - 7.0 years
5 - 7 Lacs
Thane, Bengaluru, Mumbai (All Areas)
Work from Office
Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943
Posted 1 month ago
0.0 - 5.0 years
1 - 2 Lacs
Chennai
Work from Office
Job Title: HR Executive - Recruitment Experience: 0-5yrs Salary: 15k - 20k per month Gender:Female Job Title:Team Lead Experience: 0-10yrs Salary: 20k - 25k per month Gender:Female (30-40)age
Posted 1 month ago
4.0 - 9.0 years
3 - 8 Lacs
Chennai
Work from Office
Job description Team Lead - RCM Reports to : Manager Location : Chennai Roles & Responsibilities: In-depth Knowledge and experience in the RCM Healthcare. 4-7 years of experience in AR Denial Management . With over 2 year of experience as a Team lead Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and compliance practices. Maintaining and Ownership of reports both internal as well as for the clients. Presenting the data and provide deep insights about the process to the Clients as well as Internal Management. Managing and co- ordinating training programs. Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process. Interested candidates kindly share your updated CV to deepalakshmi.rrr@firstsource.com / 8637451071. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com
Posted 1 month ago
5.0 - 10.0 years
7 - 7 Lacs
Kochi, Kolkata, Hyderabad
Work from Office
Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Bangalore / Kolkata / Pune / Mumbai Shift - US Shifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Puducherry, Tiruppur, Salem
Work from Office
Post : Relationship Manager • Motivate the sales staff to exceed sales targets • Increase market coverage and agency network • Align sales strategies with the company's goals • Identify market expansion opportunities Required Candidate profile • Graduation Must • Must have 1 YRS of experience in Sales / Banking / Finance / insurance sector • Good Communication skills • Contact : 90238 62949 HR Vivek Perks and benefits Incentive + PF + Mobile with Several
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Kharagpur, Bardhaman, Malda
Work from Office
Recruit Life Insurance advisors through own references. Act as coach of team. Motivate team for maximizing sales. Support advisors through training & joint sales calls. To deliver new business and renewal business through advisors. HR No 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Angul, Shillong, Gangtok
Work from Office
Driving building, training and activation of agent. Monitor agent business performance to ensure activation. Generation of lead to drive sale ensuring achievement of target. Policy renewal. Increasing product awareness among agent. HR No 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Guwahati, Tinsukia, Jorhat
Work from Office
Appointment of Life Insurance Advisor Sales Insurance policy Individually and with the Team of Advisor It is a field work and Sales Job Increasing product awareness among agent Follow up on policy renewal It is on Company Payroll Job HR No 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Bihar sharif, Muzaffarpur, Begusarai
Work from Office
Build & lead sales team for new business Monitor market trends sales product performance Build strong relationship with customer to identify their needs Develop execute strategic sales plans Collaborate with teams for revenue growth HR No 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Kolkata, Panagarh, Durgapur
Work from Office
Interact with customers, provide product information. Meet sales targets and goals. Generate leads and reach out to customers. Follow up with customers post-sales. Maintain accurate sales records. Collaborate with team members. HR: No:- 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.
Posted 1 month ago
2.0 - 7.0 years
2 - 3 Lacs
Udupi, Bengaluru, Belgaum
Work from Office
Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent Mo-7046773537 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job
Posted 1 month ago
2.0 - 7.0 years
2 - 5 Lacs
Mahesana, Bhuj, Morbi
Work from Office
Appointment of Life Insurance Advisor Sales Insurance policy Individually and with the Team of Advisor It is a field work and Sales Job Increasing product awareness among agent Follow up on policy renewal It is on Company Payroll Job Mo-8849967332 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job
Posted 1 month ago
2.0 - 7.0 years
3 - 5 Lacs
Kadapa, Vijayawada, Visakhapatnam
Work from Office
Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent Mo-6352972151 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Baloda Bazar, Kanker, Raipur
Work from Office
Interact with customers, provide product information Meet sales targets and goals Generate leads and reach out to customers Follow up with customers post-sales Maintain accurate sales records Collaborate with team members Mo-8849967332 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job
Posted 1 month ago
1.0 - 6.0 years
3 - 4 Lacs
Puducherry, Vellore, Kanchipuram
Work from Office
Interact with customers, provide product information Meet sales targets and goals Generate leads and reach out to customers Follow up with customers post-sales Maintain accurate sales records Collaborate with team members Mobile :- 9316295986 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job
Posted 1 month ago
2.0 - 7.0 years
2 - 3 Lacs
Hazaribag, Dhanbad, Ranchi
Work from Office
Build & lead sales team for new business Monitor market trends, sales & product performance Build strong relationship with customer to identify their needs Develop & execute strategic sales plans Collaborate with teams for revenue growth Mo7046773537 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job
Posted 1 month ago
2.0 - 5.0 years
2 - 6 Lacs
Rajahmundry, Hyderabad, Chittoor
Work from Office
Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent Mo- 6352972151 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job
Posted 1 month ago
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