458 Tl Jobs - Page 12

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints. Required Candidate profile Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO. Good Communication and people management Skills. Min 1 Year as

1, Team Lead :R2R team and oversee financial close processes, general ledger accounting, &reporting Ensure accurate and timely reconciliation of accounts, journal entries, and financial statements Monitor and ensure compliance with financial policies Required Candidate profile 2, Team Lead :mentor the P2P team to ensure smooth and efficient operations Manage end-to-end P2P processes, invoice processing, vendor payments, & reconciliation. Ensure compliance company policies Perks and benefits plus perks Role: Accounts Payable Manager Industry Type: IT Services & Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education UG: Any Graduate

Hey There Call @ 9779924404 For interview We Are Hiring Customer / Tech Support, For International / Domestic BPO Call Centre Must have Good Communication Skills Chandigarh , Mohali Location Work From Office Walkin Interview CTC 15-35 K/ M Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals

Data entry job NOTE: this is not a Consultancy no need to pay any amount Direct JOB Spot offer letter very good salary package Male or Female both can apply DAY shift job Location Hyderabad Required Typing Speed 20 to 35wpm apply NOW

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Title Medpace is looking for a System Engineer to add to their growing Infrastructure Enterprise Applications Team! This team is responsible for administering systems that house enterprise applications utilized globally and implementation of applications / programs supporting the company infrastructure business processes and operations. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities Traditional Windows Server administration Design/Implement system solutions for Vendors, Developers, and Users to help deliver enterprise applications. Ensure the highest level of system and infrastructure availability Evaluate existing systems and provide technical direction to IT support staff Coordinate effort with IT Security team to resolve security related vulnerabilities Manage and monitor systems and infrastructure for the organization to be in line with company requirements. Plans and implements system automation when available for better efficiency Utilize Load-balancers for both Web Servers and Applications PKI Certificate Management Manage a Citrix environment for Desktop/Application Delivery Use an IT Service Management System (ServiceNow) to manage and document day to day work and keep track of projects. Qualifications Bachelor's degree in Information Systems or a related field; 2+ years of experience in Windows Server Administration Windows Server OS Remote Desktop Services/Remote App Group Policy Active Directory File Server, Shares/NTFS Permissioning 1+ years of experience in Web Hosting Administration DNS Load Balancers IIS Apache SSL/TLS Certificate Management Desire to learn and grow, with a solid foundation of experience Problem-solving and analytical skills Aptitude to manage many different servers, applications, and priorities effectively; and Ability to communicate effectively with peers, end users, and management People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call HR Salman 7666535407 /sam 8828571104

Post : Direct Sales Officer Work closely with bank staff to sell life insurance products Meet customers at the branch and explain policy benefits Help customers choose the right plan based on their needs Achieve monthly and quarterly sales targets Required Candidate profile • Education : Any Graduate With Good Communication • Must have 1 YEARS of experience in BFSI OR Life Insurance Sales • Age : 22 to 32 Yrs Contact : 90991 10239 HR Nikul Perks and benefits Incentives + Allowances + Fast track Promotion

Experience in BPO Industry- Domestic process- Marathi / Gujrati Team Leader operations Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader KPIs 6 days working- Day shift

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Build & lead sale team for new business Monitor market trends, sales & product performance Build strong relationship with customer to identify their needs Develop & execute strategic sale plans Collaborate with teams for revenue growth Mo-9023704649 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 22 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Interact with customers, provide product information Meet sales targets and goals Generate leads and reach out to customers Follow up with customers post-sales Maintain accurate sales records Collaborate with team members Mo-9023704649 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 22 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent Mo-9023704649 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 22 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Greetings!! Openings: 5 Role:Team Lead / Assistant Manager(Bpo/Recruitments(Preferred) Exp. is must.) Exp : Min. 2 Yr As TL or 1 Yr as AM. Location: Ajmer/Jaipur Call : Aditi: 7891924379 Apply to- converseithiring@gmail.com Rgrds, Team Converse

Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent Mo-9023704649 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 22 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job Title: Team Leader - Operations Job Description : To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Required Job Experience: Experience in handling teams of 12 20 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications : Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the senior management and the client if required Ability to understand team dynamics Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product

Support Advocate (Applicable for Customer Service or Technical Support) Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: First-Contact Resolution: Strive for first-contact resolution whenever possible. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: Adherence to Policies: Follow Microsoft’s support policies and guidelines. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010

OVER ALL 6 years of SERVICE DESK TEAM out of Need minimum of 2 years of TECHNICAL(SERVICE DESK) TEAM LEAD on paper salary 9lks ONLY Female candidates can apply Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Looking for Immediate Joiners for Below Required Notice - Immediate Joining Package - 6 lpa -7 lpa Min 2 years experience Location - Bangalore (Whitefield)No cab facility Graduate or Under graduates with relevant experience can apply Shift - UK/US Rotational Shift Work from Office Interested candidates Please call on below number Smitha@9880964847 smitha@thejobfactory.co.in A ) Job Title:- Team Leader Experience:- 2 to 6 years (2 years exp mandatory in intranational voice experience ) The Team Leader is responsible for developing the healthcare team, coordinating customer and implementing techniques that allow the business to meet and surpass its targets consistently Roles and Responsibilities : Manage the overall running of the Healthcare team Develop and implement strategic plans that expand a company's customer base and solidify its presence. Regards, Smitha HR TEAM THE JOB FACTORY

SUMMARY Power BI, Tableau Desktop, SQL, and Alteryx Job description Working at the crossroads of marketing inspiration and analytical insight, the Business Intelligence Analyst plays a pivotal role in Cognizant digital transformation. Skilled at transforming relevant data to help with business decision-making, BI analysts usually have a technical bachelor’s degree and work experience in programming and data analysis. This role is an Individual Contributor role where you would be involved in identifying complex fuzzy problems, breaking them down into smaller parts and implementing creative, data-driven solutions. You would be responsible for defining, tracking and improving key metrics and communicating business trends. Role and Responsibilities Minimum 4 years’ experience in delivering operational and strategic Analytics as well as managing Analytics projects. Solution architecture, proof of concept/prototype design, database design, and report testing. Responsible for data analysis and developing reporting specs, developing reports, and developing dashboards and writing complex SQL queries. Design and develop database request on Alteryx. Worked closely with business users to create reports/dashboards using Tableau desktop. Create Prompts, Calculated Fields, customize Calculations, Conditions and Filter (Local, Global) for various analytical reports and dashboards. Effectively used data blending, filters, actions, Hierarchies feature in Tableau. Experience on creating user groups, and scheduled instances for reports in Tableau. Building, publishing customized interactive reports Tableau server or Alteryx. Worked on Level of detail expressions and Table Calculations using Alteryx. Experience in trouble shooting of performance issues associated with Tableau reports. 4 years of experience on Tableau Desktop versions 2019 and later 4 years of hands-on experience on building interactive dashboard design and support business users to understand the data and guide them right approach to build analytical dashboard

Lead Team Members, foster growth via effective coaching and communication and promote teamwork and cooperation• Identify performance related issues, develop an action plan for improvement• Provide expertise in handling escalated customer calls Required Candidate profile Provide feedback to team members on both call coaching and other daily performance call 9716551077,share cv mamta@emsol.co.in

Greetings from NTT DATA, Roles &Responsibilities of this position are: Supervises team ensuring highest quality of service is provided to clients. Monitors performance of team and reports results and issues to higher-level leadership. Assists team with escalated client or account issues. Manages the hiring, staffing, and maintaining of a diverse and effective workforce. Responsible for career development / planning, performance and pay discussions of team members. Interacts with clients and internal departments to resolve issues. Leads staff to complete assignments using established guidelines, policies, and procedures. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained. Compiles and analyzes data to identify trends for root cause analysis. Metrics Management - Data driven approach towards Metric Management and ensure the assigned team members meet their desired level of performance on all metrics. Skills Required Role: Team Lead - Claims Adjudication Skill: Claims Adjudication (US Healthcare Process) Work Location: Chennai Solid communication skills. Solid analytical / problem solving skills. Ability to make quick decisions and agility to implement action items in expedited time frame. Strong MS Office skill set to perform reporting duties. Interested candidate please share me your resume to Ganga.Venkatasamy@nttdata.com