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Epicenter Technologies Private Limited logo
Team Leader - Collections (International Process) Epicenter Technologies Private Limited

3.0 - 8.0 years

0 - 0 Lacs

mumbai city, mira bhayandar

On-site

Roles & responsibilities: Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions Strong orientation towards Customer Experience Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required Manage projects as assigned within defined metrics and timelines Create an environment of high energy and enthusiasm Responsible for management of Engagement, Attrition and ESAT for the team Create and sustain an environment that motivates high performance, recogniz...

Posted 2 weeks ago

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