Title Production Associate

As a member of the MIS Research team at Moody's, you will play a crucial role in providing customer-centric support to authors and reviewers in the publication of research reports. Your responsibilities will include understanding and addressing the unique needs of authors and reviewers, ensuring seamless publication processes with minimal disruptions. You should possess 1-2 years of experience in handling Level 1 Customer Service support in a voice process. Your customer-centric orientation will be key in providing tailored solutions to authors and reviewers. Strong problem-solving and time management skills are essential, along with the ability to work independently and learn new skills. Excellent interpersonal and communication skills will enable you to effectively communicate with authors and reviewers, while also working collaboratively in a fast-paced environment. Your primary focus will be on providing author-centric support, effective communication, and issue management related to publishing. You will be responsible for guiding authors through the publication process using Content Management System tools, ensuring adherence to SLAs and SOPs. Furthermore, your commitment to continuous learning and staying updated on industry trends will be vital in improving service quality and author satisfaction. A willingness to work in all three shifts on a quarterly rotation basis is required. Joining the Research Production Support team means being part of an environment that champions effective communication, continuous learning, and a dedication to providing exceptional service to authors and reviewers. By supporting the timely and accurate publication of research reports, you will contribute to maintaining Moody's reputation as a leading credit rating agency. If you are excited about this opportunity and share our values of investing in relationships, leading with curiosity, and upholding trust through integrity, we encourage you to apply. Your unique skills and perspective may be a great fit for this role or other open positions within Moody's Corporation.,