The primary responsibility of this role is to serve as the main point of contact for IT support, handling user inquiries through various channels such as phone, email, chat, or ticketing systems. You will be required to troubleshoot and resolve hardware, software, network, and system issues promptly and effectively. Providing users with step-by-step guidance to assist in issue resolution and ensuring proper documentation for future reference is also a crucial aspect of the role. In cases of complex technical problems, you will escalate the issues to second- or third-level support teams to ensure timely resolution. Maintaining comprehensive and accurate records of problems, solutions, and service requests within the IT service management system is an essential part of the job. Additionally, you will assist in user account management tasks like password resets, access requests, and permissions changes. Basic training and guidance on IT best practices will be provided to users to ensure they utilize technology effectively. Adhering to established processes, contributing to the enhancement of the internal knowledge base, and ensuring compliance with company IT policies, security guidelines, and service-level agreements (SLAs) are also key responsibilities. Supporting IT asset management by monitoring and managing hardware and software inventory to optimize resource utilization will be part of your duties. Key Skills required for this role include IT Support and asset management.,

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