Job ID: 32081 Location: Delhi, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 13 Jun 2025 Job Summary Responsible for understanding the risk and compliance requirements of Job role. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Adherence to laws and regulations, Proactive identification of risks/concerns and compliance policies and the Group Code of Conduct. Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines Key Responsibilities Ensure understanding and Clarity amongst team members on objectives and Bank’s Code of Conduct. Drive and monitor performance of the team - Ensure maximum RM Productivity, Portfolio Management, House-keeping. Ensure continuous performance management – Undertake regular performance conversations with each team member. Have the Team Sufficiently Capacitated by quickly filling the Open Positions and simultaneously controlling Attrition of Performing Team Members. Timely completion of E-learnings and compliance to any other non-business mandate Strategy Achieve MOM Business targets as per Performance scorecard. Customer Experience, Portfolio & Risk Management (50%) Processes Laydown new process to improve the efficiency of teamplayers. People & Talent Identifying & grooming of internal and external talents for better and continuous performance as per budget. Risk Management Follow all policies and procedures that are laid down by the Bank/Business and ensure that there are no operating losses/ Frauds. Ensure accurate and timely processing of customer instructions Ensure timely completion of all customer service keeping in mind the ML and KYC norms Governance Improvement in Straight to bank penetration Improvement in client retention. Completion of all RFI Alerts and DRR alerts as per timeline set. Certifications completed as per AMFI and IRDA. No overdue E- learnings. No non-compliance on FCRMP, ABC, AML & CDD standards. No complaints from customers due to lapse from the Bank’s side NIL instances for Fraud Risk Management (FRM). Complaints /sales errors/cancellations completed within the benchmark as required. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders CI, CRC, Policy, Product, Branches, Vendor, Channels etc Other Responsibilities Embed Here for good and Group’s brand and values in 2023 [India / business banking]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills and Experience Financial Intellect & Balance Sheet Understanding Analytical skills People Management Client Management & Service Productivity Tracking Performance Management Qualifications Prefers ~ Graduate and PG with MBA or CA Will consider candidate with good experience in banking/NBFC's. Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers www.sc.com/careers
