96 Time Tracking Jobs - Page 4

Description Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Workday Learning/Extend/Reporting/Prism/Security/Integration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. Your typical day will revolve around creating innovative solutions to address business needs and enhance user experience. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the development and implementation of new software applications - Conduct code reviews and ensure adherence to coding standards - Troubleshoot and resolve complex technical issues Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Learning/Extend/Reporting/Prism/Security/Integration - Strong understanding of software development lifecycle - Experience in designing and developing applications using Workday Learning - Knowledge of integration tools and techniques - Hands-on experience with configuration and customization of Workday Learning Additional Information: - The candidate should have a minimum of 5 years of experience in Workday Learning - This position is based at our Bengaluru office - A 15 years full time education is required

Hello, Greetings from Black-Turtle!!! We have permanent opportunities with one of our Client , Location Gurgaon. Kindly share the details and CV at vineeta@black-turtle.co Total Experience : Current Company : CCTC - ECTC Offer Notice period Current Location Preferred location Job Description: Own the Workday absence and time tracking module, overseeing the designing, solutioning, implementation, configuration, testing and ongoing management. Leverage expert level knowledge to lead efforts (hands on) to deliver initiatives/ projects/ module enhancements identified in the absence and time tracking module optimization roadmap. Manage half yearly Workday release enhancements (R1 and R2) Resolve Service tickets for all absence and time tracking-related issues, system enhancements, and process improvement initiatives ensuring all tickets are properly documented, prioritized, and resolved in a timely manner. Serve as a SME for Workday absence and time tracking and provide training to absence partners, managers, and other stakeholders on how to use the absence and time tracking module in Workday effectively. Be responsible for employee/ config data gathering, transformation, mapping, and cleansing, then performing and monitoring mass data loads using tools like EIB, ensuring data accuracy, error handling, and providing post-load validation and support. Implement testing efforts within P&C Systems ensuring smooth user acceptance testing (UAT) and Integrated testing. Stay up to date with Workday updates, releases, and industry best practices to enhance system capabilities. Mentor and guide junior colleagues for their role in configuration and testing. Qualification: Bachelor's degree in computer science, business administration or related field or equivalent work experience. Minimum of 5 to 6 years Workday experience with expertise in Workday absence management and time tracking and any other areas such as HCM, compensation, benefits, talent, recruiting and recruitment. Must be Workday Absence Pro OR Time Tracking certified. Certification in other module will be an added advantage. Strong problem-solving skills and ability to troubleshoot Workday technical issues. Excellent verbal and written communication, with escalation and conflict resolution skills. Works under general direction, must be able to work independently.

Manage and process payroll accurately and on time, ensuring compliance with tax laws and company policies. Handle employee records, attendance verification, and resolve payroll inquiries while collaborating with HR and finance teams.

Workday Functional - C2C/full time JD 1 :-Exp in Workday Absence, Time Tracking, and Reporting. JD 2:- Exp in Payroll

About this opportunity: We are seeking an experienced and highly skilled SAP SuccessFactors Expert on Time Management to join our dynamic team!! As a Process Lead-Time Management at Ericsson, you will play a crucial role in supporting Time management related activities and project support. What you will do: -Collaborate with Business Users to gather requirements related to Time Management -Closely working with project team to submit requirements and support in SAP SuccessFactors Time Management module from end user perspective -Participate in the design and build discussion related to time management solutions -Participate in User Acceptance Testing for SAP SuccessFactors Time Management -Drive functional and non-functional requirements, conduct analysis, and establish metrics for success -Serve as a 2nd line support for time management related queries and solve complex cases -Audit data quality related to time reporting/time team owned fields in the SAP HR Module and SuccessFactors (SF) -Prepare document related to processes, and user guides for knowledge sharing and future reference -Time evaluation execution, error handling and support -Take part in daily deliveries related to time management and connect with employees, managers and local HR colleagues as well The skills you bring: A bachelors degree / Post Graduation Degree, preferably within HR or equal education, Experience required 6-15 Years, must have experience with SAP Time Management end user and with SuccessFactors Time Management Module end user Experience in working with inherent Time Management complexities in global context Excellent analytical, problem-solving, and communication skills (oral and written in English)

Job Title Workday Time Tracking Specialist Experience 5-10 Years Location Bangalore : 5+ years of experience working with Workday Time Tracking or other Workday modules. Strong understanding of timekeeping and payroll compliance requirements. Excellent problem-solving, analytical, and communication skills. Proficiency in reporting and data analysis tools within Workday. Experience in Absence Plans, Time Entry Templates, Time Calculations, Time Entry Codes and Accrual Calculations Configuration about Worker Eligibility, Business Processes (i.e. Approval, Notifications, s, Validations), Work Schedule Calendar setup Experience in Custom Reports, Calculated Fields, and EIBs Detailed understanding of Workday HCM and Absence / Time Tracking processes and best practices Experience in gathering requirements, design, prototype, and testing of Workday Absence and Time Tracking solutions according to customer requirements. Should have implementation experience in Time Tracking or Time Off is advantageous. Qualification: Bachelor of Engineering (Computer background preferred) Skills PRIMARY COMPETENCY ERP PRIMARY Workday Time tracking PRIMARY PERCENTAGE 51 SECONDARY COMPETENCY ERP SECONDARY Workday HCM and Recruitment SECONDARY PERCENTAGE 29 TERTIARY COMPETENCY ERP TERTIARY HCM-Workday Reporting TERTIARY PERCENTAGE 20

Job Title:Workday Integration Studio and Basics Functional Experience2-5 Years Location:Pune : Experience with Workday Integrations required which includes APIs, EIBs, PECI, PICOF, Workday Studio, Core Connector for Worker, and other areas such as Benefits. Sound understanding of one or more functional modules in Workday is preferred. Certifications in Integration Core, CCTPP and Studio are a plus. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment." Workday Workforce Lifecycle, Organization and Absence Management. The Workday Developer (Integrations) will work with IT HR Systems to support HR, Finance, and other business teams. Technical Skills: Bachelor’s degree or equivalent experience in a related technology field 2-5 years’ Workday experience with medium to large enterprise organizations Extensive knowledge of HCM and Integrations Extensive knowledge of REST APIs, SOAP APIs, XML and XSLT Calculated fields, data migrations and tenant management. Good knowledge of Integration Security Experience in complex Document Transformation (DT) and proven firsthand experience in designing/building & managing integrations using Studio, EIBs, Core Connectors, PECI/PICOF, BIRT Must have firsthand experience on Workday Business objects/ Data sources and experience on BIRT reports Additional knowledge is preferred in at least three of the following modulesAbsence, Benefits, Payroll, and Time Tracking Operational knowledge of the HR or Payroll processes would be preferable Knowledge of project/case management tools like JIRA, Manage Engine is preferred Job Functions: Solution design, development, and unit testing of integrations, including security Supporting UAT & regression testing, as needed Migrate objects/solutions between tenants Support in maintaining documentation The position will primarily support Workday Integrations development and maintenance, along with some configuration on HCM, and Security. What’s in for you We promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation

Job Title:Workday Functional Knowledge Experience5-10 Years Location:Bangalore : Workday Functional knowledge, with experience in configuring Time Off and Time Tracking modules (Integration)

Job Title:Workday Payroll Consultant Experience5-8 Years Location:Pune : Technical Skills: Workday Payroll Certification (Additional advantage) 3+ years’ Workday Canada payroll configuration experience. Job Functions: 3 years of relevant work experience in Workday Canada Payroll. Having end to end workday implementation experience Collaborate with cross functional team to resolve data related issues and ensure accurate reporting. Experience in third party payroll Integrations would be an added advantage. Experience in Workday Absence / Time Tracking module is added advantage, who will be able to Take accountability for Workday Time Tracking deliverables by leading client engagements and teams to successful outcomes with a focus on supporting your team, client needs and generating value Experience in Workday Canada Payroll processes and related HCM core areas, ability to run Workday Payroll is a must Experience in transforming business requirements into complex system configurations. Ability to be effectively and actively engaged on multiple, parallel projects. Demonstrates ability to prioritize conflicting demands with little supervision Analyses large HR data loads to ensure accurate data transfer Provides training and assistance utilizing Workday Community and other supported applications as well as guidance on Workday process best practices to the HR Service Operations team Collaborates with Information Systems partners to implement business process upgrades and system enhancements, leads testing and data validations, maintains data integrity, and ensures that overall system performance is aligned with business objectives Plans and develops use-case test plans for payroll, benefits, and employee life cycle system changes Prepares and edits reports and user-friendly dashboards Resolves customer inquiries in accordance with the Key Performance Indicators, while also providing exceptional customer service Understanding of Enterprise Interface Builder (EIBs), integrations, and calculated fields as well as a being proficient in Excel and other Microsoft Office applications Team player and passion for working with people and systems, and a strong interest in helping customers succeed Behavioral Skills: Ideal candidates must be innovative, creative, flexible and be passionate about building quality products. Expert in a wide range of Agile processes, techniques, tools, and principles, including the latest trends in product and agile. Skilled at applying various strategies for decomposing work into potentially deployable increments. Demonstrated experience managing broad stakeholder groups, particularly in gaining consensus on priority, cutting scope to eliminate waste, and Rallying support for non-functional backlog items such as technical debt paydown and routine maintenance. Highly skilled in written and verbal communication, especially in complex and high-pressure environments including experience interacting with C-level executives. Demonstrated experience adapting to rapidly changing requirements and priorities. Exceptional initiative and follow-through on projects with little to no supervision or guidance. Passionate about knowledge sharing, and skilled at helping develop and advance the team through mentorship. Demonstrated success in delivering products that meet and exceed customer and business expectations. Able to build strong interpersonal relationships with business analysts, UI/UX team, leadership, senior management, and internal and external stakeholders. Qualification: Bachelor’s degree in computer science, Engineering, or similar technical field of study, or related practical experience. Master’s degree preferred, but not required.

Workday functional consultant1 Minimum 5+ years’ experience in Workday implementation/configuration support. Must have - Hands on experience configuring in Workday general HCM, business process framework,Absence, Time tracking and reporting. Experience in other functional areas of the Workday is a plus. Extensive understanding of Core HCM, compensation, time tracking and absence modulesExperience with Workday functional areas outside of Core HCM, i.e., Learning, Benefits etc is a huge plus. Understanding of supporting Workday interfaces with internal/external applications and other vendorapplicationsShould have worked on client facing roles on different modules in both technical and functional modules. Should have worked with different kinds of organizations, roles assignments, staffing groups etc. Strong in security concepts, should have created different kinds of security groups, in-depth knowledge ofdomain and domain policies, E2E testing and validationShould have in-depth knowledge of business process frames work and well versed with calculated fields,report writerShould have worked on different kinds of EIBs, basic integration knowledge. Design and deliver future-ready Workday solutions to help the company to optimize the HR functions andenhance employee experience. Contribute to overall project objectives and specific deliverables. Ability to work and coordinate with cross-functional teams on data related inquiries. Hands-on experience in data migration, including projects involving Workday to other HCM ERP systemsPrior experience with recruitment applications, data conversion and a strong understanding of Personally IdentifiableInformation (PII) handling and complianceSolid knowledge of Workday business objects and custom object configurationProficient in data mapping, transformation and end-to-end data migration workflowsExp in data load and post migration support and functional testingStrong written and verbal communication skillsWorking knowledge on ticket management tools such as ServiceNow, Jira etcWorkday Certifications are highly desired.

The Opportunity What were looking for: We are seeking an experienced Senior HR Systems Analyst with expertise in Workday Payroll (Americas), Compensation and/or Time Tracking . This role will serve as a subject matter expert (SME) responsible for the design, configuration, implementation, and maintenance of Workday solutions to support HR, Payroll, and Time-related processes. The analyst will collaborate with HR, Payroll, Finance, and IT teams to optimize system functionalities, troubleshoot issues, and ensure compliance with regional regulations. Required: 5+ years of Workday experience with a focus on Payroll as well as Compensation and/or Time Tracking. Strong knowledge of Workday configuration, business process design, and reporting. Experience supporting Americas payroll regulations (U.S., Canada, LATAM) and compliance requirements. Hands-on experience with Workday EIBs, calculated fields, condition rules, and security configuration. Ability to troubleshoot system issues, analyze root causes, and implement solutions. Possess in-depth knowledge of Workday Payroll, Compensation, and/or Time-related modules, with experience in designing and executing payroll tests. Demonstrated proficiency in Workday reporting tools and data extraction, manipulation, and visualization techniques. Exceptional analytical skills, attention to detail, and problem-solving abilities. Strong communication skills to effectively collaborate with cross-functional teams and present findings. Ability to manage multiple tasks and deadlines in a fast-paced environment. Take a proactive approach to identifying and addressing issues, along with a continuous improvement mindset. Preferred: Workday Absence, Advanced Compensation, Benefits, or Expenses experience. Familiarity with third-party payroll integrations (e.g. Safeguard) is a plus. Workday certifications in Payroll, Compensation /or Time Tracking are a plus. Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC). Experience working in a multi-country, multinational organization. How you will create an impact Roles & Responsibilities: Workday System Administration & Configuration: Configure, test, and maintain Workday Payroll, Compensation and/or Time Tracking modules, ensuring accuracy and compliance with business and regulatory requirements. Partner with key stakeholders to gather requirements and implement system enhancements, integrations, and reports. Manage system updates, including Workday semi-annual releases, evaluating impact and implementing necessary changes. Develop and maintain business process workflows, security roles, and notifications in Workday. Payroll, Compensation and/or Time Tracking Support Act as a functional lead for Workday Payroll, ensuring accurate payroll processing and compliance with tax and labor laws. Configure and troubleshoot Workday Time Tracking rules, accruals, and calculations across multiple countries globally. Support the configuration and administration of the Workday Compensation module globally. Work closely with Payroll and HR teams to support payroll audits, reconciliations, and issue resolution. Testing Leadership Lead and manage Payroll, Compensation and/or Time Tracking testing efforts, including the design and execution of test scenarios, scripts, and cases. Collaborate with multi-functional teams to validate payroll, absence and time calculations, and system functionality. Data Integrity & Reporting: Develop custom reports and dashboards using Workday Report Writer, and Calculated Fields, to support HR and Payroll operations as necessary. Conduct data audits to ensure integrity across payroll, compensation and/or time tracking records. Provide training and support to HR and Payroll teams on Workday functionalities when needed. Compliance & Process Improvement Ensure compliance with local labor laws, tax regulations, and company policies related to payroll, compensation, and absence management. Identify and implement process improvements to enhance efficiency and user experience in Workday. Support internal and external audit requests, ensuring data privacy and security best practices. Future Preparedness & System Updates: Stay informed about industry trends and Workday updates. Manage updates and incorporate best practices for ongoing improvement to prepare the Payroll team for future system enhancements. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. General Role: Engage appropriate LCA stakeholder while troubleshoot application and data issues. Be able to create/manage multiple workspaces spread across multiple locations/servers. Provide advanced level Support to attorney’s over email and phone on Relativity and other Conduent’s review platforms. Generate complex reports via front end functionality Train client attorneys on various Review platforms like Relativity, OmniX, Viewpoint. Tiff/OCR documents on the fly and/or using other EDD tools Understanding of running complex searches, manage search indexes and create search term reports for clients. Run productions under minimum supervision. Act as the primary point of contact for clients and able to establish a strong business relationship with the clients. Ability to effectively log accurate time entries on multiple time tracking tools. Working knowledge of RSA tokens would be preferred. Hands on experience of ticketing tools like JIRA would be preferred. Enforce and adhere client procedures and protocols. Monitor matter communications (emails, meetings, calls). Participate in internal communications to refine standard processes and reporting. Escalate high risk, complex or problematic issues to Lead/Manager. Manage complex projects and work requests with consistent accuracy and completeness. Assume responsibility for quality and timeliness of all tasks delegated by Client Managers. Participate in meetings and on conference calls regarding current projects, updates and projections. Qualifications / Skills: Knowledge of e-discovery process and at least one of the following tools is required i.e. Relativity, Viewpoint, Omnix. Graduate holding a bachelor’s degree. Possess at least 4-5 years of experience working as an active part of an eDisocvery team Possess at least 1 - 2 years of experience supporting matters in Relativity or Viewpoint platform. Possess strong technical grasp of technology tools and platform intricacies. Demonstrate excellent oral and written communication skills. Proven time management skills. Flexible in work hours and willing to work in night shifts. Ability to perform in pressure situations and to juggle with competing priorities. Taking end to end ownership of client requests, issues and other assignments. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Project Role Description : Design, build and configure applications to meet business process and application requirements. Roles & Responsibilities: - Lead the design, development, and implementation of Workday Core HCM applications to meet business process and application requirements. - Collaborate with cross-functional teams to ensure the successful delivery of Workday HCM Security solutions. - Provide technical expertise in Workday Core HCM and Workday HCM Security to support the development and implementation of applications. - Ensure the quality and integrity of Workday Core HCM applications through testing, debugging, and troubleshooting. Location" Pan India

Role & responsibilities Minimum 4 + Years of experience in ServiceNow Experience in Timecard management and Time tracking applications which are part of SPM module

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Role & responsibilities Minimum 4 + Years of experience in ServiceNow Experience in Timecard management and Time tracking applications which are part of SPM module

Role & responsibilities Minimum 4 + Years of experience in ServiceNow Experience in Timecard management and Time tracking applications which are part of SPM module

Role & responsibilities Minimum 4 + Years of experience in ServiceNow Experience in Timecard management and Time tracking applications which are part of SPM module

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.