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2.0 - 3.0 years
3 - 3 Lacs
Noida, Uttar Pradesh, India
On-site
We are seeking a skilled and detail-oriented ISO Auditor with 23 years of experience in conducting internal and external ISO audits. The ideal candidate will have a strong understanding of ISO standards and quality management systems, particularly ISO 9001, ISO 27001, or similar frameworks. You will be responsible for ensuring compliance, identifying risks, and recommending improvements in organizational processes. Key Responsibilities: ?Conduct internal and external ISO audits (e.g., ISO 9001, ISO 27001). ?Prepare audit plans, checklists, and reports. ?Evaluate existing processes for compliance with applicable ISO standards. ?Identify areas of non-conformance and recommend corrective actions. ?Support departments in preparing for certification and surveillance audits. ?Work with cross-functional teams to improve quality systems and compliance. ?Maintain up-to-date knowledge of changes in ISO standards and requirements. Qualifications & Skills: ?Bachelor's degree in a relevant field (e.g., Engineering, Quality Management, or IT). ?23 years of experience as an ISO Auditor. ?Certification in ISO 9001 / ISO 27001 (Lead Auditor or Internal Auditor preferred). ?Strong knowledge of ISO standards and auditing procedures. ?Good analytical, communication, and report-writing skills. ?Ability to work independently and manage multiple audit assignments.
Posted 1 week ago
2.0 - 3.0 years
3 - 3 Lacs
Noida, Uttar Pradesh, India
On-site
We are hiring a qualified Cost Auditor to join our dynamic finance team at our office in Noida, Sector 142. The ideal candidate should have 23 years of experience in cost auditing and must be CMA (ICWA) certified. This role involves ensuring cost compliance, analyzing internal financial processes, and providing insights to improve cost efficiency and financial control. Key Responsibilities: ?Conduct cost audits in line with statutory and company requirements ?Review and verify cost records, reports, and accounting data ?Analyze cost variances, budgets, and standard costing practices ?Ensure compliance with the Companies Act and Cost Audit Rules ?Identify inefficiencies in cost processes and suggest improvements ?Prepare and present detailed audit reports with findings and recommendations ?Coordinate with internal departments for data collection and clarification ?Assist with monthly, quarterly, and annual cost reporting and planning activities Requirements: ?CMA (ICWA) certified from the Institute of Cost and Works Accountants of India ?23 years of hands-on experience in cost auditing or cost accounting ?In-depth understanding of cost accounting standards and financial compliance ?Proficient in MS Excel, ERP systems, and financial reporting tools ?Strong analytical and problem-solving skills ?Ability to work independently and manage tight deadlines
Posted 1 week ago
5.0 - 15.0 years
2 - 3 Lacs
Mumbai City, Maharashtra, India
On-site
Job Summary: We are seeking a detail-oriented and proactive Back Office Sales Representative to join our team. This role is critical in ensuring seamless execution of customer purchase orders (POs), managing end-to-end customer requirements, and providing strong support to the sales team. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring customer satisfaction, and driving repeat business through timely and accurate order processing and follow-ups. Key Responsibilities: Customer Order Management: Process and execute all customer purchase orders (POs) accurately and on time. Coordinate with internal departments (logistics, finance, production, etc.) to ensure timely fulfillment of customer orders. Track and monitor order status and proactively communicate updates to customers. Customer Relationship Management: Serve as the main point of contact for day-to-day customer inquiries and requirements. Resolve issues related to orders, deliveries, invoices, or returns promptly and professionally. Build strong relationships with customers to ensure satisfaction and repeat business. Sales Support: Support the front-line sales team by preparing quotations, maintaining customer records, and generating sales reports. Encourage ongoing sales by understanding customer needs, identifying upselling or cross-selling opportunities, and offering appropriate solutions. Collaborate with the sales team to develop and implement customer engagement strategies. Documentation & Compliance: Maintain accurate and updated records of customer interactions, order details, and transaction history. Ensure adherence to company policies, pricing guidelines, and credit terms. Requirements: Bachelor's degree in Business Administration, Commerce, or a related field. 2+ years of experience in a similar back-office sales or customer support role. Proficient in MS Office (Excel, Word, Outlook); experience with ERP or CRM systems is a plus. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Problem-solving attitude and a customer-first mindset. Preferred Qualifications: Experience in industrial, manufacturing, or B2B sales environment. Familiarity with order-to-cash cycle and customer account management.
Posted 1 week ago
4.0 - 7.0 years
4 - 7 Lacs
Gurgaon / Gurugram, Haryana, India
Remote
Job description As the technical architect, transferring customers requirements into a solution based on Oranges products and services For all installed customer base, owner of technical design from concept through quotation to subsequent ordering and implementation, including technical validation of all associated customer deliverables key result / decision areas (outcomes): Maintain a good level of communication with allocated customer base and act as technical champion within OBS Become an integral part of the customer account team Liaise directly with customer to obtain all relevant technical information for successful quote and order validation for MAC project delivery Get it right first time , attention to detail. Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured by Sales) as specified by the Quote Maintain excellent technical order quality Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc.) and create/validate pricing scenarios Early validation of quotes with feedback to Sales the customer Create additional validation requests (i.e. COS SAM) and capture additional costs into the pricing scenario Early validation of non-standard requests prevent revenue leakage. Selection and validation of the access circuit quote against the service requested Get it right first time , attention to detail Delivering additional. Technical Information as required (eg SRF2) Transfer customer details for accurate router configurations Own/Document and amend the SLA requirements. Ensure SLA reports are current in line with the CSI-CSM Interlock process Resolution of Technical Rejections from SI teams Avoid unnecessary order delays, provide concise clarification Ownership of the Technical step in QUOTO Avoid unnecessary Quote delays, provide concise clarification Ownership of the Capture Technical Details step in Gold Avoid unnecessary order delays, provide concise clarification. Propose alternative solutions to resolve problems and service availability issues Demonstrate your value and that of Orange Business Services Respond promptly to queries pertaining to assigned orders and Quotes Avoid unnecessary order delays, provide concise clarification. Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development Personal development and CSAT improvement Accountable for on time technical validation and reduction of the Lead Time to Connect. Work with team to ensure technical validation and customer responses within committed timeframes and meeting major milestones Authority to initiate escalations to local team leader Take ownership of issues Any other duties as required by Manager. knowledge and abilities: Knowledge / Understanding of: Service Delivery processes and organization TCP/IP, Frame Relay, ATM, IPVPN, Remote Access, protocols messaging, Voice/IPT and Security service. Project Management skills. Time management skills and able to balance multiple projects tasks. Ability: Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality Detail oriented. Excellent organizational and planning skills. Customer facing skills with demonstrable experience.
Posted 1 week ago
1.0 - 3.0 years
0 - 2 Lacs
Ludhiana, Punjab, India
On-site
Making Outbound Calls: Call potential or existing customers to inform them about products or services. Follow scripts or prepared dialogues during calls. Handling Inbound Calls: Answer customer inquiries. Provide accurate information or transfer calls to the concerned department. Lead Generation: Gather customer details and generate sales leads. Follow up with interested prospects and schedule appointments if needed. Record Keeping: Maintain detailed records of calls, feedback, and customer information. Update CRM or call tracking software. Follow-Up: Call customers for payment reminders, feedback, or product renewal. Reconnect with leads that didn't convert earlier. Achieving Targets: Meet daily/weekly/monthly call and conversion targets. Work closely with the sales or marketing team to improve results.
Posted 2 weeks ago
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