3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be joining our organization as a relationship executive, where your primary focus will be on handling customer and channel partner escalations effectively. Your responsibilities will include coordinating with various internal and external teams to resolve escalations within the specified turnaround time. Additionally, you will be educating customers and channel partners about our products and services. Your role will require you to have experience in end-to-end banking operational procedures and the ability to build strong relationships with team members. Handling irate customers with politeness, managing inbound and outbound calls and reports, and being prepared to provide support beyond regular working hours are essential aspects of this position. As a point of contact for complaints, you will need to escalate issues as necessary and collaborate with different departments such as sales, technical, finance, and senior management to address customer needs effectively. Proficiency in tools like Confluence and JIRA for creating product backlogs, along with experience in risk management, data management, and fraud management, will be advantageous. Knowledge of digital banking/finance and telecom industries, particularly in developing markets, is also beneficial. To excel in this role, you should demonstrate the ability to work proficiently under ambiguous conditions and adapt to changing business requirements. Maintaining a strong focus on achieving outcomes and delivering on commitments is crucial. Effective communication, interpersonal, and negotiation skills are essential, along with the ability to manage time efficiently and handle multiple tasks simultaneously. A bachelor's degree or MBA qualification is required, along with fluency in Marathi, Hindi, Kannada, and English languages. Proficiency in Excel, report maintenance, and a proactive approach to taking initiatives will also be valuable assets in this role.,

Posted 2 days ago

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