Tier 3 Support Engineer

As an experienced L3 Support Engineer specializing in OpenText VIM and SAP FICO within the technology sector, you will play a crucial role in providing high-level support to ensure system stability and efficiency. Your key responsibilities will include offering L3-level support for OpenText VIM integrated with SAP FICO, troubleshooting and resolving complex VIM workflow, OCR, and document processing issues, as well as collaborating with SAP FICO, AP, and Procurement teams for end-to-end invoice processing support. You will also be tasked with analyzing and resolving integration issues between OpenText VIM and SAP, optimizing performance and process automation with functional and technical teams, and leading incident management, root cause analysis, and proactive system monitoring. To excel in this role, you should possess at least 5 years of hands-on experience in OpenText VIM and SAP FICO, with a solid understanding of VIM workflows, ICC/OCR, DP Document Processing, and Invoice Approval Workflows. Additionally, you should have expertise in SAP MM-FI integration and troubleshooting IDOCs, BAPIs, BADIs, and BTEs, along with experience in custom configurations, enhancements, and ABAP debugging. Strong communication skills and the ability to collaborate effectively with cross-functional teams will be essential for success in this position. While not mandatory, certification in OpenText VIM or SAP FICO and experience with S/4HANA VIM migration and implementation would be considered advantageous for this role. Join our team to make a significant impact in ensuring the seamless operation of OpenText VIM and SAP FICO systems within the technology sector.,