Product Support Engineer AppSquadz Software Pvt. Ltd

3.0 - 7.0 years

0 Lacs

noida, all india

On-site

As a Product Support Engineer, you will be responsible for providing technical support for video content security and streaming solutions. Your key responsibilities will include: - Providing L1/L2 technical support for video content security and streaming solutions, such as live streaming, DRM, watermarking, and CDN integrations. - Working closely with customers to troubleshoot issues related to playback, encoding, packaging, DRM, and integrations. - Supporting product deployments on AWS cloud services, including EC2, S3, CloudFront, MediaLive, MediaPackage, and related services. - Monitoring system health, logs, and performance metrics to proactively identify and resolve issues. - Collabora...

Posted 1 month ago

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Senior Tax Customer Support Lead Instead

4.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As a Senior Tax Customer Support Lead at Instead, you will play a crucial role in helping clients discover tax savings through strategic planning and implementation using the platform. Additionally, you will be responsible for guiding and supporting members of the customer support team, including a small group based in India. This position is ideal for someone who enjoys hands-on client work and is ready to take on a leadership role by setting priorities, mentoring team members, and ensuring operational excellence. You will closely collaborate with the Director of Client Success to ensure smooth team operations and provide clients with an exceptional experience. Key Responsibi...

Posted 2 months ago

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