0.0 years

0 Lacs

navi mumbai, maharashtra, india

On-site

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Agents will be responsible to work within Expedia and third party tools to process ticketing transactions and rescheduling customer reservations .These transactions may include but are not limited to a combination of the below: Expedia may change the composition of the transactional types based on business need and will communicate any changes to the work mix as required. Agents are required to possess an attention to detail and knowledge of how to quickly and accurately process ticketing changes per Expedia and airline policies. Airline Ticket Reject Processing Ticket Exchange Processing Ticket Refunds Airline Initiated Schedule Changes (ASC) Airline Support Qualifications Minimum Qualifications: College Degree (preferred) High School Degree or GED (required) Show more Show less

Posted 1 week ago

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Air Ticketing Executive Riva Airglobal Service

0.0 - 4.0 years

0 Lacs

ludhiana, punjab

On-site

As an Air Ticketing Executive, you will be an integral part of our team, responsible for managing airline ticket reservations, issuance, and providing exceptional customer service. This entry-level opportunity is perfect for those passionate about aviation and looking to establish a rewarding career in the travel and tourism industry. Your main responsibilities will include processing airline bookings accurately and efficiently through various GDS platforms such as Amadeus, Sabre, and Galileo. You will be in charge of issuing and reissuing airline tickets, handling cancellations, and processing refunds while ensuring compliance with airline policies. Additionally, you will be expected to offer clients precise information on flight schedules, fare rules, and travel requirements, as well as assist them with booking inquiries and ticketing issues in a prompt and professional manner. Maintaining detailed records of all ticketing transactions and related documentation will be a crucial part of your role, along with staying updated on the latest airline fare structures, ticketing procedures, and travel advisories. You will also collaborate with the tours and operations team to guarantee seamless travel arrangements and handle customer complaints and queries related to air travel and ticketing effectively. To excel in this position, you should possess a high school diploma or equivalent, with a degree or diploma in travel and tourism considered a bonus. IATA certification in air reservation, ticketing, and reporting is required, along with basic computer skills and proficiency in the Microsoft Office Suite. Strong communication and customer service abilities, attention to detail, and the capacity to work in a dynamic environment are essential. Your willingness to learn and adapt to new technologies and airline policies will be key to your success in this role.,

Posted 1 month ago

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