1508 Ticketing Tools Jobs - Page 9

Role Summary: We are looking for a Support Executive to provide helpdesk support for Real Estate ERP systems (Yardi, MRI and Argus). The role involves analysing and troubleshooting client requirements, issues and resolving tickets within SLA, and assisting with ERP processes such as rent rolls, bank reconciliations, payables/receivables, Job Costs, Fixed Assets and reporting. Responsibilities: Provide functional support on ERP (mainly Yardi, MRI). Resolve client queries on accounting (AP, AR, GL, Bank Reconciliation). Manage and update support tickets, ensuring SLA compliance. Problem solving and troubleshooting: Analyse root causes and provide reliable, long-term solutions. Requirements: 2 ...

Suryshree Block pvt ltd is looking for Technical Executive to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvem...

Aditi Tracking Support Pvt Ltd. is looking for Technical Support Professional to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportu...

Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team in Ahmedabad. This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT infrastructure, assisting users with technical issues, and maintaining high levels of customer satisfaction. Key Responsibilities Perform OS installation, configuration, and upgrades on desktop systems. Provide hardware networking support, including troubleshooting and repair of network issues. Conduct regular...

Role & responsibilities Extending technical support on application to end users Provide Help Desk support for reporting technical incidents / issues / problems with the system. The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs. Track each incident / call to resolution. Escalate the calls, to the appropriate levels, if necessary, as per the escalation matrix agreed upon Analyze the incident / call statistics and provide monthly reports including but not limited to: i. Type of incidents / calls logged ii. Incidents / calls resolved iii. Incidents / calls open iv. SLA compliance report The help de...

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 an...

Role and ResponsibilitiesSeeking a Workday SME to configure, manage and support Core HCM Workday processes (Core HR, Org Management, Compensation) and ensure that these processes are designed per business requirements and operate effectively within Workday Work with the HR business to design and document e2e processes to be configured in Workday Create and monitor support cases using ticketing tools, create relevant searches and run reports Facilitating Backlog review meetings with various work streams leads to prioritize requests for the upcoming sprint planning meetings Provide support from initiation to completion for Workday issues and updates submitted through JIRA, including participat...

Desktop Support-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.Configuration & troubleshooting MS- outlook, outlook express and exchange mail. Installation-Window-7 & Window-8, Window-10,Good in communication Required Candidate profile Troubleshooting (MS Office, Antivirus, Outlook, Office365)/Installation &Troubleshooting of operating system / Remote Support-Desktop and Remote Assistance/Drivers Installation & configuration Perks and benefits PF Benefit Cab Facility Medical Coverage ESIC

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Active Directory, setup, upgrades, and troubleshooting Exchange on-premise upgrades, patching, and migration to Office 365 Azure WVD pool creation and updates VMware and Hyper-V host patching Microsoft Storage Replica setup Shift- 5:30 pm to 2:30 AM Required Candidate profile 2-4 years of experience in technical support or helpdesk roles (for L1). 4-6 years of experience in technical support or system administration roles (for L2).

• Windows Desktop 7,8,10, and 11 Understanding of Internet Services, DNS, DHCP, Office Suite, Adobe, VPN, Printers • Ticketing system and processes • Familiar with Virtualization Technologies (e.g. VMware ESX and/or Hyper-V )

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune. Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto4.5Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Arushi 7222909328 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks an...

Hiring for IT Helpdesk Engineer for our MNC Client at Bangalore Exp - 6 months to 3 Yrs Budget - 2.6 LPA - 3 LPA Notice - Immediate 6 Days Working No CAB Facility Regular Shift JD - EXCELLENT COMMUNICATION IN ENGLISH IS MUST . What is VPN. How is VPN connecting? What are common issues you face for Ticket Raising? Which tool is used for Ticketing ? How to install Window 11? How will you resolve if the Wi-fi is connected but the internet is not working ? How to resolve Printer Troubleshooting ? Wi- Fi Troubleshooting? Interested can share cv at shivani.c@artechinfo.in or can call me back at 9193549698 . Thanks & Regards, Shivani Chaturvedi +91-919354969 8 shivani.c@artechinfo.in

Hiring IT Support Engineers (Freshers) to manage hardware/software issues Troubleshoot hardware & networks, install systems. Provide end-user support ensuring smooth IT operations. Only Male Freshers (2017 to 2024 passed outs) are eligile Required Candidate profile Graduates/Diploma in IT/CS with basic knowledge of OS, hardware, and networking. Strong communication, problem-solving skills, and eagerness to learn. Females are not eligible for this Job.

Role: Production Support Analyst/IT Analyst/Process Owner/Workflow Coordinator Expr-5+ yrs Location- Gurugram Skills: Experience as an Support Analyst RPA tools: UiPath (Good), Power Automate, Automation Anywhere Service Now. JIRA, Agile/scrum.

Need min 1 yr exp in technical support voice Salary upto 4.5lpa Grads 5 days working rotational shift & off notice: 0 - 30 days Exc communication skill to attend/resolve client issues on calls/chat Call Vikas 8527840989 vikasimaginators@gmail.com Required Candidate profile Exp use ticketing tools- Service now, Remedy, control M (add advantage) Basic concept of networking, cloud computing Analytical problem solvers who will understand issues & to resolve customer issues

Responsibilities: Provide Technical Assistance: Respond to user requests for technical assistance via phone, email, or in person. Troubleshooting and Diagnosis: Diagnose and resolve technical hardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals. Ticket Management: Log all support requests in a ticketing system, track progress, and ensure timely resolution and closure of tickets. User Account Management: Assist with user account creation, password resets, and access management. Hardware and Software Installation: Install, configure, and maintain desktop computers, laptops, peripherals (printers, scanner...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain knowledge base articles to assist customers self-service. Participate in training and ...

Experience & Education : Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills : Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Configure new desktops, laptops, printers, and other peripherals as needed. Troubleshoot Outlook configuration issues and perform OS installations on Windows systems. Manage ticketing tools to track and resolve technical requests efficiently.

Work Experience : 1 to 4 Years Work Timings : Rotational Shift We are seeking a dedicated and customer focused Customer Success Specialist to join our support team. The ideal candidate will be the first point of contact for users experiencing any L1 issues. You will be responsible for diagnosing and resolving basic problems, providing timely and effective support, and escalating more complex issues to higher-level support as necessary. Key Responsibilities: SLA Management: Respond to incoming support requests via email, or ticketing system, ensuring all incidents are logged and tracked appropriately. Follow the SLA Process and Diagnose and resolve basic issues, providing step-by-step assista...

Role & responsibilities • As a production support engineer, you would be responsible for your team - for resolving the production support issues within a given SLA. You would delegate your team to do the RCA for the production issues and coordinate with the development team for permanent fixes. Responsible for monitoring and responding to open tickets submitted through an incident management system. Ensuring effective front-end and back-end functionality of applications. • Keeping a record of configuration changes and scheduling application updates. Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environment...

Responsibilities include, but are not limited to: 1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position re...

Job_Description":" The Service Desk Coordinator will be responsible for handling incoming service requests, managing ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes and maintain a high level of customer satisfaction. Requirements Key Responsibilities Service Request Handling Manage the support mailbox, mobile, and Zoho Desk for incoming service requests. Validate service eligibility as per Power Bridge guidelines. Log tickets received through mail, calls, or peer communication in Zoho Desk. Coordi...