2168 Ticketing Tools Jobs - Page 9

Lead and manage the End User Support Monitor, track, and report on service desk performance against SLAs Troubleshoot and resolve complex issues IT Asset Management SLA matrices ITIL ITSM Team handling Windows desktop/laptop troubleshooting.

Job Title : CRM Executive Location : Navi Mumbai (WFO) Work Type: [On-site] Experience : 6 months 2 years (Freshers with CRM knowledge can apply) About the Role We are looking for a detail-oriented and proactive CRM Executive to help us manage customer relationships, maintain accurate data, and support our sales and marketing teams through efficient use of our CRM system. If you love organizing information, working with teams, and making customer interactions smoother this role is for you! Key Responsibilities Maintain and update customer records in the CRM. Support sales and marketing teams with reports & lead tracking. Ensure data accuracy and handle duplicate or incomplete entries. Assist...

Role Overview: As an MS Specialist & Transmission Expert, you will be responsible for performing Fault and Configuration management activities to serve the customer directly or through customer interface, under supervision and following defined procedures. Your role will involve executing technical tasks according to defined procedures and actively developing competences. You are expected to have excellent knowledge and understanding of telecom network and elements, detailed understanding of transmission topology, Microwave, fiber and IPRAN technology, and good exposure and hands-on experience in various muxes and DWDMs. Additionally, you will need to have expert knowledge of OTN/Ethernet an...

Note: only looking for immediate joiners and should be available for Inperson meeting at Bengaluru-Electronic City. L1: Above 3yrs- L2: Above 4yrs- L1 & L2 Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).8 System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledg...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Solarwinds Administration, Nagios Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system pe...

&Role & responsibilities Provide one-on-one technical support to customers through various channels (email, chat, phone, video calls) Analyze and troubleshoot complex technical issues with personalized approaches based on customer skill level and context Build and maintain strong relationships with assigned customers, understanding their unique workflows and requirements Create customized documentation, guides, and tutorials for individual customer needs Collaborate with product and engineering teams to escalate issues and communicate customer feedback Proactively monitor customer accounts to identify and resolve potential issues before they impact operations Conduct personalized onboarding ...

Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Solarwinds Administration, Nagios Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance,...

Cloud Leader - CloudOps Experience : 8 to 10 years B.Sc Computers, BE, B.Tech or with equivalent experience Location : Mangalore (Onsite) Skills Required 5+ years of technical lead or technical project management experience in cloud-based environments. Proven experience leading cross-functional teams in Cloud Operations or Cloud Migration. Strong understanding of Cloud Services. Proficient with ticketing tools like Jira SM, ServiceNow, Freshservice. Excellent communication, leadership, and stakeholder management skills. Strong knowledge of ITIL process. Strong hands-on experience with GCP services: BigQuery, Dataflow, Pub/Sub, Cloud Storage, Cloud Composer, Dataproc, Cloud Functions. Program...

Provide first-level contact and problem resolution for all users with hardware, software, and application issues (via phone, email, chat, and in-person). trouble shooting of IT related queries.

Designation - Technical Process Specialist Min 1 Yr of Exp Into Technical Support International Voice Any Graduate US Shifts CTC - UPTO 5.5 LPA +allowances +incentives Both way cab IMMEDIATE JOINERS ONLY Interview - Virtual Contact Kamal -9828396548

Inviting applicants for the Desktop support Engineer/IT Support Engineer Must have Excellent communication Must hv Min 18 Months EXP Any Graduate can apply CTC Upto 5.00 LPA US Shifts 5 Days Working Noida Both side Cab Call/wtsapp@Ankit 8595510033

Greetings from Peoplefy Info-Solutions! We have an opening for Service desk role for Pune Location with one of our top Global Clients. Job description : Respond to incoming incidents and service requests from employees via tickets, phone calls, e-mails or monitoring and act as a first and single point of contact Ensure accurate and efficient tracking of issues to facilitate timely resolution Perform diagnosis for initial categorization & prioritization based on given service catalogue. Narrowing down incidents to impacted services and SLAs. Ticket Resolution or escalation based on given checklists and experience. Ensure to resolve a ticket in time or escalate to the next expert level. Mainta...

Greetings from Peoplefy Info-Solutions! We have an opening for Service desk role for Pune Location with one of our top Global Clients. Job description : Respond to incoming incidents and service requests from employees via tickets, phone calls, e-mails or monitoring and act as a first and single point of contact Ensure accurate and efficient tracking of issues to facilitate timely resolution Perform diagnosis for initial categorization & prioritization based on given service catalogue. Narrowing down incidents to impacted services and SLAs. Ticket Resolution or escalation based on given checklists and experience. Ensure to resolve a ticket in time or escalate to the next expert level. Mainta...

Provide Tier 1 and Tier 2 technical support to global customers via phone, email, and support portals, ensuring timely and effective resolution. Troubleshoot technical issues related to CRM systems (e.g., Salesforce, Zoho, Zendesk) and ticketing tools (e.g., Jira, Confluence). Analyze and interpret logs, XML data, and API responses, and understand basic data synchronization flows to resolve customer issues. Act as the liaison between customers and internal teams, escalating issues where necessary and following through to resolution. Accurately document all support interactions and maintain detailed case records in the companys CRM and knowledge base. Stay calm and organized during high-volum...

ROLES AND RESPONSIBILITIES : Provide hardware / application /software / network problem diagnosis resolution via telephone/chat/web. Monitoring & Management of various IT Infrastructure components for customers end users. Identify, evaluate and prioritize customer problems and escalations. Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities-based adhering on KBs/SOPs/work instructions. Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's. An...

Job Title : CRM Executive Location : Navi Mumbai (WFO) Work Type: [On-site] Experience : 6 months 2 years (Freshers with CRM knowledge can apply) About the Role We are looking for a detail-oriented and proactive CRM Executive to help us manage customer relationships, maintain accurate data, and support our sales and marketing teams through efficient use of our CRM system. If you love organizing information, working with teams, and making customer interactions smoother this role is for you! Key Responsibilities Maintain and update customer records in the CRM. Support sales and marketing teams with reports & lead tracking. Ensure data accuracy and handle duplicate or incomplete entries. Assist...

Provide L1 technical support for IT systems and applications. Diagnose, troubleshoot, and resolve basic hardware, software, and network issues. Log tickets, escalate complex problems, and ensure timely issue resolution. Required Candidate profile Only Male Fresher Graduates (2017 - 2024) with strong technical skills and willingness to learn IT support processes Good communication and problem-solving skills Female Candidates are not eligible

Provide L1 support for desktops, laptops, printers, and network issues. Install, configure, and troubleshoot systems ensuring smooth IT operations for end users. Required Candidate profile Only Male candidates who passed out between 2017 and 2024 are eligible to apply Graduates with basic troubleshooting skills in hardware, OS & networking. Good Communication & Problem solving skills

Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk G...

Role Overview: A Customer Support Associate is the frontline representative of the company responsible for addressing customer inquiries, resolving complaints, and providing product or service information through various communication channels. You will need strong communication skills, empathy, problem-solving abilities, and a customer-first mindset to maintain positive customer relationships and contribute to customer loyalty. Key Responsibilities: - Serve as the first point of contact for customers via phone, email. - Respond professionally and empathetically to customer inquiries and concerns. - Accurately log and document customer interactions, issues, and resolutions in CRM or ticketin...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. - Manage work queues, address incidents and requests within agreed SLAs, and update tickets with the actions taken. - Identify, analyze, and log issues before they escalate to maintain service quality. - Collaborate closely with other teams and clients to provide second-level support, ensuring se...

As a System/Desktop Engineer, you will play a crucial role in maintaining and supporting the end-user computing environment of the organization. Your responsibilities will include providing technical support to users, ensuring smooth IT operations, managing system installations, troubleshooting issues, and documenting all support activities. To excel in this role, you should possess technical expertise, customer-focused approach, and the ability to work independently in a dynamic environment. Key Responsibilities: - Ensure seamless day-to-day IT operations with minimal system downtime. - Provide technical support for desktops, laptops, and peripheral devices. - Install, configure, and mainta...

Role Overview: YASH Technologies is seeking SAP eWM Professionals with a minimum of 6-8 years of in-depth knowledge of the SAP EWM module. As part of the team, you will be responsible for various tasks related to SAP EWM, including warehouse structures, inbound and outbound processing, internal warehouse processes, production integration, and more. Your role will involve handling issues, troubleshooting, and providing support functions. Additionally, you will be required to have experience in integrating SAP with non-SAP applications and possess good knowledge of ticketing tools like Service Now and Solution Manager. Excellent communication skills and the ability to work in a 24x5 support en...

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc, Able to troubleshoot issues and resolve incidents to minimize service disruptions, Candidate must be willing to work in rotational shift Understand the Incident management process, Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt processes Usage of ticketing tool is MUST namely Remedy/Servicenow, etc, Should be responsible to monitor alerts and report to L2 team Requirements Candidate must have...

As a Storage Operations Engineer at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You will lead the evolution of the digital landscape, driving innovation and excellence to ensure unparalleled customer experiences. **Key Responsibilities:** - Possess a good number of years of experience in Storage Environments, specifically SAN and NAS. - Hands-on experience with SAN and NAS Technologies such as Pure, PAMX, Unity, Brocade, Cisco, Isilon, and NetApp Storage. - Experience with provisioning, decommissioning, migrations, commissioning, and troubleshooting SAN and NAS environmen...