867 Ticketing Tools Jobs - Page 9

Required Exp.- 1yr in Tech Supp.| Interational Voice Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Exp Considered After Graduation Only Interview - Virtual Location - Pune Share CV's - 9257669383 (Harsha) Required Candidate profile Excellent communication skills required in English, Microsoft Certified is a plus point Perks and benefits Night allowances Incentives Both way cab facility

Role & responsibilities:- Installing, , maintaining and troubleshooting end user workstations. Hardware and software, troubleshooting of mobile devices. Maintaining communication with customers and technical teams. Handling other desktop related issues. Should have experience in Hardware & Networking, Outlook configuration. Should be very good at communications. Handling other desktop related issues. O365 and MS Outlook Configuration. Must have good exposure on PC, Laptop, Printer, and Scanner Installation. Location - Kandivali(Mumbai) Rotational Shifts 6 Days Working

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Mode Of Interview : F2F / Virtual Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please fill the below mandatory details and do share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com Total Experience Relevant Experience Notice Period Current CTC Expected CTC Current Location Preferred Location Alternate Email ID Alternate Mobile Number Already attended the Interview for this Position in Wipro (If Yes then please specify the date) Have you worked with Wipro earlier? If Yes please share employee ID

#Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For International Technical Support Voice / Service Desk with Leading IT Company. Job Locations : Hyderabad / Banglore & Pune Salary :-- Rs 4 LPA - for 1+ year of experience --- Rs 6 LPA- for 2+ years of experience -- for Bangalore & Hyderabad Language: Proficient English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Education : Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Mandatory Language Skill: Prior Technical support experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad location. Schedule your interview kindly call or drop your resume on the given numbers WHATS APP -- INT FOR SD / MS -- AND NAME OF THE CITY AND ALSO SHARE OVER WHATS APP ALONG RESUME NO OF YEARS OF EXP -- DOMESTIC / INTERNATIONAL -- LAST SALARY -- EXPECTED SALARY - CURRENT CITY -- HR DIVYA 9821182650 HR AREESHA -- 9628373763 HR LAIBA -- 9654201996 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 HR SIYA 7565006262 #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Job Description: We are looking for an enthusiastic L1 Support Engineer (Voice Process) with basic knowledge of Windows Desktop Support to provide first-level technical assistance to users. The ideal candidate should have strong communication skills and a good understanding of desktop troubleshooting, with a willingness to learn and grow in an IT support environment. Roles & Responsibilities: Provide first-level voice-based technical support to end-users for Windows desktop issues Troubleshoot system, network, printer, and software-related issues remotely Handle incidents related to email, internet, login, and hardware support Escalate unresolved queries to the next level of support Maintain logs of issues and resolutions using ticketing tools Follow standard operating procedures and meet SLAs Guide users through step-by-step solutions via call or remote support tools Requirements: Graduate in any stream (BSc/BCA/BE/BTech preferred, but not mandatory) 02 years of experience in technical support or desktop support Basic understanding of Windows OS, MS Office, networking concepts Familiarity with remote desktop tools and helpdesk systems Excellent verbal communication skills in English Willing to work in shifts (24/7 rotational) Quick learner with a proactive attitude To Apply: Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051 Contact Numbers: 9036525353 - 9620333533

You will be responsible for hands-on administration of all IT infrastructure related services with a primary focus on compute, networking, identity, and VMware services. Your role will also involve providing tiers 2 and 3 end user support as required. As a Subject Matter Expert (SME), you will demonstrate proficiency in VMware, DNS, DHCP, Active Directory, and Windows Server enterprise. Additionally, your responsibilities will include: - Managing VMware environments, including version upgrades, template creation, resource upgrades, VMSA patch updating, and ESXi host patching - Handling physical servers management tasks such as BIOS and firmware updates, RAID configuration, and certificate server management - Demonstrating advanced knowledge of DNS, DHCP, Kerberos, and Windows Authentication - Administering Windows virtual environments, including Group Policy Objects (GPOs) management and troubleshooting OS-level issues - Overseeing all backup and patching activities for the IT infrastructure - Identifying and troubleshooting Windows server-related resource issues such as CPU, memory, I/O, and disk space - Conducting routine audits and proactive assessments of the IT infrastructure environment to identify opportunities for improvement, service enhancement, and cost optimization - Managing risk within the IT infrastructure environment and remediating identified vulnerabilities and risks - Supporting secure identity management and authentication capabilities through centralized mechanisms like SAML, Kerberos, LDAP, and federation - Demonstrating proficiency in Azure to create VMs, resolve login-related issues, and manage Azure AD and IAM - Managing patch installations on all Azure VMs/servers, utilizing ticketing tools, fixing vulnerabilities, and working with desktop/endpoint central management tools - Utilizing AWS basic knowledge to create VMs, provide user access, and perform troubleshooting related to OneDrive issues - Employing O365 Defender knowledge to check and fix vulnerabilities, as well as working with Veeam backup tool for data protection - Generating reports, creating Standard Operating Procedures (SOPs), and collaborating with vendors to resolve issues - Utilizing Dell EMC storage knowledge for LUN creation, storage extension for VMware, and troubleshooting tasks related to OneDrive issues Your skill set should include proficiency in Active Directory, IT infrastructure management, ticketing tools, Dell EMC storage, VMware, ESXi, DHCP, Azure, O365 Defender, authentication mechanisms, Azure AD, Veeam Backup, Windows Server, GPO management, DNS, AWS, IAM, and patch management.,

Looking for statistical analysis or predictive modelling candidates with skills in Power BI, Alteryx, SQL, Python or Java, Data Analysis, Data modelling, ETL, Data processing. This role requires developing statistical learning models.

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including email setup, access provisioning, and laptop configuration.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role & responsibilities Responsible to drive & manage maintenance & support, effectively towards completion in time using resources judiciously & effectively and high productivity. Ensure all relevant incident/service request details received pertaining to SAP are allocated categorization and prioritization codes Ensure resolution of L0/L1 level incidents/service requests like within agreed timescales Escalate incidents/service requests that are L2 level and above to the SAP enhancement team Ensure communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. Close all resolved incidents, requests and other calls Provide first-line investigation and diagnosis Manage the conduction of customer/user satisfaction call-backs/surveys as agreed Manage the workload of support staff Work with the security team to resolve any SAP related security issues Assist the GRC team to conduct audit and assurance activities as per requirement Co-ordinate with the Configuration Management team and provide necessary information as required Preferred candidate profile Hands on experience in an operations role in an IT department in a retail environment Operations /Support experience on SAP systems, data center landscapes. Working knowledge of SAP ECC with knowledge of other SAP modules ITSM/ITIL certification is preferred Strong analytical & problem-solving skills with ability to translate ideas into practical implementation Excellent communication skills with ability to present and communicate effectively with both technical and non-technical audience Ability to manage multiple tasks, deadlines and resolution of issues

Date 2 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Technical Incident Manager in Bangalore were looking for Your future role Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborative and solution-oriented teammates. You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, youll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems. Youll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements. Well look to you for: Managing production incidents to resolution using Alstom's standard incident management processes. Leading and guiding technical triage calls, analyzing infrastructure and application components. Providing timely updates to stakeholders and escalating issues as needed. Recommending and implementing process improvements based on operational insights. Supporting post-mortem activities and documenting resolution actions. Maintaining production applications, troubleshooting issues, and coordinating with technology teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelor's Degree in Engineering or equivalent in a relevant discipline. 8+ years of related experience in IT infrastructure and production support. Experience with at least five of the followingUnix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions. Proficiency in tools like ServiceNow or other ticketing systems. ITIL certification (preferred). Strong relationship management skills and ability to communicate effectively with all levels of management. Proficiency with Word, Excel, and PowerPoint for reporting and presentations. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from monotonous routines. Work with cutting-edge security standards for rail signalling. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a tangible impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning opportunities. Progress towards leadership roles or specialized technical expertise. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Description The Case Assigner is responsible for accurately classifying incoming customer queries on email and assigning them to the correct team for resolution. This role ensures that all cases are handled promptly, reducing delays and improving first response time. Key Responsibilities Case Categorization Review all incoming cases/emails, Identify the correct case category: Case Assignment Assign each case to the appropriate department, team, or individual owner as per the defined workflow. Ensure accurate tagging in CRM/Salesforce/SAP or any relevant platform. Validation and Checks Perform mandatory checks to confirm query details (e.g., customer account verification, order history, complaint nature). Highlight incomplete or unclear cases to the Team Leader for further clarification. Key Skills & Competencies Strong attention to detail and process orientation. Good comprehension skill. Familiarity with CRM or ticketing tools. Ability to multi-task in a high-volume environment.

Responsibilities Support the EAS solutions hosted on-prem and on the cloud Implement standardized processes across teams Participate in major incident resolution Drive process optimization Improve operational metrics Communicate effectively with team members and customers through strong verbal, written and interpersonal skills Remain flexible to changes in priorities with the ability to multi-task Technical Skillset Exposure to multiple industry standard ticketing tools Knowledge of ITIL processes Experience in Incident Management and Problem Management Excellent troubleshooting skills Ability to multi-task, prioritize conflicting demands Exposure to cloud technologies Qualifications : A University or college degree in a relevant discipline. ITIL Certification 5+ years\u2019 experience in Application Support Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

We are seeking a motivated and detail-oriented Junior System Engineer to assist in the maintenance of servers. You will support the IT, provide technical support, and assist in troubleshooting issues to ensure system performance and availability.

Job Overview: We are looking for a highly motivated IT Team Lead to manage a team of service desk and technical support engineers and ensure the smooth operation of IT services across multiple locations. This role involves incident resolution, and hands-on technical support for both everyday and complex issues. Key Responsibilities: Lead a team of service desk and technical support engineers, providing guidance and support to ensure timely issue resolution. Manage the teams shift rosters and leave planners, aligning team resources with project requirements and individual skill sets. Train and mentor new hires, ensuring they are equipped with the necessary skills and knowledge to work in a 24/7 operational environment. Provide hands-on support for complex incidents, helping the team troubleshoot and resolve issues effectively. Analyze incidents to identify patterns and categories of impact, ensuring prompt resolution and minimal disruption. Use ticketing tools to manage and track incidents and service requests. Create and maintain reports on team performance, incident resolution, SLA adherence, and any breaches. Assist in the implementation of new IT service offerings and participate in infrastructure projects, such as building migrations, asset refreshes, and automation initiatives. Work closely with the project managers on escalations and project deliverables. Communicate with stakeholders, ensuring that they are kept informed of progress on critical incidents and service requests. Work closely with other departments and teams to ensure alignment of IT support with business needs. Ensure that the IT team adheres to all relevant compliance standards and internal policies, including data protection, security protocols, and regulatory requirements. Conduct regular audits and reviews of systems and processes to ensure compliance with company policies and industry regulations. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT support, with at least 2 years in a leadership or team lead role. Ability to work in a 24/7 environment and manage a team across multiple shifts.

Role - Team Lead | Technical support | Service Desk Should need to have Team lead designation Women Candidate Pref Immediate joiner or Serving notice period Exp - Min of 4 year Loc - Bangalore WFO | 5 Days working 2 days fixed off | Both way Cabs

Overall 3-8 years’ experience in MIS/Project Coordination/Call Coordinator Proficiency in Advance excel and PowerPoint Good communication skills – oral and written Team management and leadership skills.

Position Overview We are seeking a dedicated and skilled Service Desk Engineer to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for technology and customer service. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation of IT services and support for our clients. You will be responsible for managing incidents, service requests, and providing remote support, all while adhering to service level agreements (SLAs). Key Responsibilities Provide first-line support for IT incidents and service requests via ticketing tools. Manage and resolve incidents in a timely manner, ensuring minimal disruption to services. Communicate effectively with clients to understand their issues and provide appropriate solutions. Monitor and track service requests, ensuring they are completed within agreed SLAs. Collaborate with other IT teams to escalate and resolve complex issues. Document all interactions and resolutions in the ITSM tool for future reference. Assist in the development and implementation of ITIL processes and best practices. Provide remote support to users, ensuring a high level of customer satisfaction. Participate in training and development programs to enhance skills and knowledge. Qualifications The ideal candidate will possess the following qualifications: 2 to 5 years of experience in an IT helpdesk or service desk role. Strong communication skills, both verbal and written. Proficiency in incident management and service request management. Experience with ticketing tools and ITSM frameworks. Familiarity with ITIL principles and practices. Ability to work effectively in a rotating schedule and on-site environment. Strong problem-solving skills and a customer-oriented mindset. If you are a motivated individual looking to advance your career in IT support, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and support to our clients!

Join Our Team as a Technical Project Manager for Security Remediation Job Summary : We are seeking a highly motivated and detail-oriented Project Manager - Technical Writer to join our dynamic security team. This pivotal role is responsible for managing the remediation and ticketing process for various lines of business, ensuring that identified security issues are effectively addressed and escalated. The ideal candidate will possess a unique blend of project management expertise and technical writing skills to drive our security remediation efforts, enhance our reporting capabilities, and ensure compliance with our service level agreements (SLAs). If you are passionate about security, an expert in clear and concise communication, and adept at managing complex projects, we encourage you to apply. Key Responsibilities: Remediation and Ticketing Management: Oversee the end-to-end lifecycle of security remediation and ticketing for all lines of business. This includes tracking vulnerabilities, assigning tasks, and ensuring timely resolution of identified issues. Technical Documentation: Develop and maintain a comprehensive library of technical documents, including standard operating procedures (SOPs), process workflows, and remediation guides. Reporting and Escalation: Generate and distribute clear, accurate, and actionable reports for the Security Team to facilitate the escalation and resolution of identified security risks. This includes a monthly "Top 10" report for each line of business, highlighting critical outstanding issues. SLA and Risk Management: Organize, track, and report on SLAs for the time to remediation. For issues that exceed established timeframes, you will be responsible for documenting the associated business risks and communicating them to the appropriate stakeholders. Metrics and Performance Tracking: Develop and manage a robust system for tracking and reporting on key performance indicators (KPIs) for security remediation operations across all lines of business. Stakeholder Communication: Serve as a primary point of contact for inquiries regarding the status of remediation efforts and act as a liaison between the Security Team and various business units. Qualifications: Experience: Proven experience in a project management role, preferably within a security or IT environment. Demonstrated experience in technical writing, with a strong portfolio of clear and concise documentation. Experience with ticketing systems (e.g., Jira, ServiceNow, Azure DevOps) is highly desirable. Familiarity with security concepts and vulnerability management processes. Skills: Exceptional written and verbal communication skills, with the ability to translate complex technical information for both technical and non-technical audiences. Strong organizational and time-management skills, with the ability to manage multiple projects and priorities simultaneously. Proficiency in GSuite (Docs, Sheets, Slides) and project management software. Excellent analytical and problem-solving abilities. A keen eye for detail and a commitment to accuracy.

Job Title: Desktop Support Engineer Location: Baroda (Makarpura) Position Type: Full-time Company Overview: Lauren is a leading company in the technology sector, providing innovative solutions and services to clients across various industries. We are dedicated to delivering excellence and maintaining the highest standards of quality in our work. Our team is comprised of talented professionals who are passionate about technology and committed to driving success for our clients. Company Website: https://www.lauren.co.in/ Job Description: We are seeking a candidate with 1 to 3 years of experience working as Desktop support engineer to join our team in Baroda. Requirements: Install/reinstall/troubleshoot Windows OS Support MS Office, antivirus, and mail clients Install/update drivers (VGA, LAN, etc.) Software usage support Troubleshoot printers and printing issues Update antivirus definitions, clean infected PCs Configure wireless for laptops/desktops Follow up for repairs/replacements Track vendor SLAs and escalations

Greetings !! We have urgent job opportunity for Application support Executive in CMS Computers India Pvt Ltd in Noida. Experience 2+ Years Job Description – Bachelor’s degree in information technology, Computer Science, or related field with 2+ years of experience Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer Experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate escalation. Assist end users in navigating and using the software effectively, including basic troubleshooting and guidance. Log and track issues accurately, maintaining clear documentation within the support system. Escalate complex or unresolved issues to the Support Lead or development team. Maintain and update support documentation, FAQs, and knowledge base articles. Provide support during rollouts, updates, or changes to the application. Collaborate with cross-functional teams including QA, infrastructure, and product support. Monitor system status dashboards and alerts, reporting anomalies as needed. Strong verbal and written communication skills in English, with the ability to interact with non-technical users effectively. Familiarity with ticketing systems (e.g., Zendesk) and basic troubleshooting steps. Prior experience supporting enterprise applications is advantageous.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Operations Good to have skills : Microsoft Windows Server Administration, Splunk, Security Risk AssessmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations.- Good To Have Skills: Experience with Microsoft Windows Server Administration, Splunk, Security Risk Assessment.- Strong understanding of system monitoring tools and techniques.- Experience in scripting languages for automation tasks.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 5 years of experience in Linux Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education