2794 Ticketing Tools Jobs - Page 9

Role & responsibilities Team Management: Lead, mentor, and motivate a team of end-user support engineers to achieve performance goals and deliver high-quality IT support. Service Delivery: Ensure prompt resolution of IT incidents and service requests in alignment with defined SLAs and ITIL best practices. Ticket Management: Monitor and manage the service desk queue, ensuring appropriate prioritization and escalation of issues. Technical Guidance: Provide hands-on technical assistance and guidance to team members on hardware, software, and network-related issues. Performance Monitoring: Track and review team KPIs such as response time, resolution time, first-call resolution rate, and customer...

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical Exp. in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV - jobs@smartsource.co.in

Job Description: L2 End-User Computing (EUC) Administrator Responsibilities: Provide L2 support for Windows OS and MacOS: application installs/uninstalls, OS patching, crash/BSOD analysis, and performance troubleshooting. Support firmware, driver, and patch deployment for end-user devices. Troubleshot disk space/storage errors, boot issues, and driver-related problems. Configure and troubleshoot GPOs, policies, CSP registry settings, and OS controls. Manage Workspace ONE (AirWatch) or Intune: Create/manage Smart Groups, Profiles, and Assignments. Perform app/package deployments and compliance checks. Troubleshoot deployment failures and generate RCA. Run and validate APIs via Postman for tes...

As an Operational DATA Analyst at Solera, you will play a crucial role in handling both proactive and reactive cases for our customer base. The accuracy of data in our software applications is vital for our success, and you will be responsible for troubleshooting and resolving data-related issues in Microsoft SQL Server. Your ability to work well under pressure, especially for critical issues requiring prompt responses, will be essential. - Collaborate with vendors to set up and troubleshoot software integrations - Create, modify, and troubleshoot SQL Legacy DTS packages, SSIS packages, and store procedures - Convert, manipulate, and scrub large volumes of data in various formats in SQL Serv...

Position: Global Support Associate Location: Greater Noida West (Work from Office) Experience: 25 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) About Us: NCR Edu services, a leading provider in educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility. It holds ISO 9001:2015 and ISO 27001:2013 certifications, underscoring its commitment to quality management an...

Responsibilities: Analyze MM/PP incidents & CRs, perform SAP customizing, create/update FS & test books, run unit/integration/TNR tests, support dev team, validate documentation, track MM/PP backlog, join KT sessions and report progress to onsite/lead

Job Description The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary - Initial 4 months it would be internship with Rs- 12300 /- per month as stipend on successful completion of internship the annual package will be 3 LPA Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area Customer Success Role – Executive – Software Support Employment Type - Permanent Job, Full Time Work location – Ahmedabad [Prahaladnagar] Client Visit – Occasionally Shift – Regular Day Shift Job Role Role would require day in ...

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Noida location. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 3 years experience in service desk only (International voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Noida Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344

Handles daily service desk operations, logging and resolving user issues, escalating when needed, maintaining documentation, and ensuring fast, accurate, and customer-focused IT support Provident fund Annual bonus

Role & responsibilities Role Name: - Desktop Support Engineer L1 Client- Dabur_Baddi Location- Baddi Address:- Green Field Unit Baddi Vill. Manakpur Post office-Lodhi Majra Distt - Solan ( H.P) Pin 174101 Type of Job: - WFO No of days working in a week: - 6 days Shift- 9 AM- 6 PM Job Descriptions: - Desktop Support Engineer L1 Operating Systems Client: Windows,10 & 11. • Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN. • installations of printers, scanner • Creating tickets for the agent. • VPN issues, Trouble shootings of PC and Laptops. • Install an...

Greetings from CorroHealth! Job Title - Application Support Engineer Location - Chennai/Hyderabad/Coimbatore Experience- 3 - 8 yrs Skills: Excellent communication skills Technical- Ticketing tool, active directory, windows server, customer support, international client/customer experience. Job Description Bachelor's degree in computer science or related field or equivalent experience Three or more years providing software solutions and consulting with customers in a software deployment role. Experience in providing advanced technical support in a customer-facing role. Strong troubleshooting skills and in-depth knowledge of Microsoft technologies Experience with: Microsoft .NET, XML, Java Scr...

Job Responsibilities: Languages Acts as the main liaison between users and the IT support team and to keep status updated to end users or support team. To manage help desk staff or escalate issues to relevant IT teams or vendors when necessary. Able to raise a ticket with multiple vendors/ISP and should also coordinate and resolve the ongoing issues. Oversee the IT ticketing system and ensure all support requests are logged, categorized, prioritized, and resolved in a timely manner. Collaborate with engineering, operations, and other internal teams to support issue resolution and service delivery. Assign support tasks to appropriate IT staff based on priority, urgency, and skillset. Ensures ...

Looking for an immediate joiner. Location - Chennai Work Mode- Work From Office Notice Period - Immediate joiner Role & responsibilities Position Overview: We are seeking a skilled IT Service Desk Agent to join our IT team and provide technical support to Covenant staff. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for delivering exceptional customer service. Responsibilities: Serve as the first point of contact for all IT-related issues and requests from hospital staff. Provide technical support and troubleshooting assistance for hardware, software, and network-related problems. Respond to service desk tickets in a timely man...

Close a minimum of 12 tickets per day . Troubleshoot issues using symptom analysis, error review, and debug logs by referencing internal and public knowledge bases. Escalate cases to Tier 2. Perform remote sessions to diagnose or validate custom

3- 5 years of experience in IT support least 2 years in a leadership or L3 role Strong knowledge of Windows/Mac OS, Active Directory, networking, and ITSM tools Experience with remote support tools and ticketing systems ServiceNow, Remedy Required Candidate profile - ITIL Foundation certification. - Strong communication and leadership skills. - Ability to work in a high-pressure, shift-based environment. - Experience managing critical incidents and escalations.

1. Provide technical support for desktops, laptops, printers. 2. Install, configure, and troubleshoot hardware and software issues. 4. Configure and manage user accounts, email, and network settings. 6. maintain inventory of hardware and softwar Perks and benefits PF + ESIC +TA

Role & responsibilities Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure AD, Intune, Windows 10/11, JAMF , Mac OS / IOS , TeamDynamix/ServiceNow. Experience : 5 - 10 years.

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical Exp. in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

As a System/Network Support Engineer in our company, your role involves providing IT support and managing network infrastructure. Your responsibilities will include: - Hands-on experience in IT support and Network management - Managing Desktop hardware/software, OS imaging, and patch management - Configuring and troubleshooting Printers and peripherals - Handling Network devices such as routers, switches, firewalls, Wi-Fi APs - Recording and auditing all IT assets - Utilizing Asset management systems and ticketing tools - Implementing change management and incident resolution processes - Analyzing hardware BOM - Demonstrating strong analytical and problem-solving skills - Exhibiting excellen...

Job Title: Service Desk (Virtual Video Call Support Specialist -EUC) Location: Pune Work Schedule: 5 days/week (Office), shifts aligned to US time zones (evening/night) Employment Type: Full-time Notice : Immediate or less than 30 days About the Role We are seeking a professional, customer-focused Virtual Video Call Support Specialist to provide high-quality remote support and troubleshooting via scheduled and ad-hoc video calls. The ideal candidate combines strong technical knowledge in End-User Computing (EUC) with excellent communication, user-handling skills, and a polished on-camera presence. You will help customers resolve technical issues, guide users through procedures, and ensure a ...

Technical Support with strong communication skills and a fair understanding of computer hardware & peripheral . The role involves providing technical assistance to international & Domestic customers for desktops laptops portables and peripherals. Required Candidate profile Good spoken & written English Understanding of computer hardware, OS, and basic troubleshooting Typing speed & ability to handle multitasking Problem-solving mindset

Provide first-level technical support for software, hardware, and network issues. Log, track, and resolve user queries, escalate complex cases, and ensure smooth IT operations with timely responses and customer-focused service. Required Candidate profile Only Male graduates (2020 - 2023) with strong knowledge in troubleshooting and networking. Good communication, quick learning ability, customer orientation, Females are not eligible

Assist in system installation, configuration, and troubleshooting for daily IT operations. Support networks, hardware, software, and user issues. Maintain system performance, ensure security, and provide technical support as required. Required Candidate profile Only Male graduates (2019 - 2024) with strong basics in hardware, OS, and networking. Quick learners with problem-solving skills, Females are not eligible for this role.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

We are seeking a proactive Operations Executive to support day-to-day operational processes. The role includes ticket management, process tracking, and coordination between teams and customers to ensure smooth ticket resolution. The candidate should be comfortable in handling outbound calls to customers, especially in cases where customers are not responding to doctors calls or operational follow-ups. Key Responsibilities: Ticket Management & Assignment Monitor incoming tickets and assign them to the appropriate team members or departments. Track ticket status to ensure timely resolution and escalation when needed. Maintain service-level timelines and follow up on pending tickets. Process Tr...