867 Ticketing Tools Jobs - Page 8

Role & responsibilities: 1. IT Support & Ticket Management: Manage and prioritize IT support tickets based on urgency & impact. Utilize ticketing tools to log, track, & resolve incidents efficiently. Troubleshoot VPN connectivity issues, understanding backend processes for secure remote access. Provide support for Outlook & mail configuration, ensuring seamless email communication. Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals. 2. Network & System Administration: Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions. Perform network printer configuration, including troubleshooting printer connectivity issues. Understand & manage Domain vs. Workgroup setups based on organizational needs. Handle cable crimping & network cabling tasks to ensure proper connectivity. Manage DHCP settings to dynamically assign IP addresses to devices. 3. Hardware & Virtualization Support: Troubleshoot & differentiate between DDR3, DDR4, and DDR5 memory technologies. Provide technical insights into various types of printers & their configurations. Support HVD (Hosted Virtual Desktop) & VDI (Virtual Desktop Infrastructure) environments. 4. Cloud & Licensing Management: Understand the difference between O365 & M365, assisting in cloud-based collaboration tools. Manage O365 licenses, ensuring compliance & proper allocation of resources. Preferred candidate profile: Written and oral fluency in English. Relieving & Experience Letters of all the previous organizations worked with. Candidate must have completed Degree / Diploma from UGC/AICTE approved University. Notice Period less than 15days Perks and benefits: Cab Facility Meal Vouchers Shift Allowances Bonuses

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.

Role - Team Lead | Windows | Microsoft applications Should need to have team lead designation on papers Exp - Min 4 Yrs Notice - Immediate to 30 Days Loc- Hyd 5 Days working 2 days fixed off | Both ways Cabs 9116324602 | teena.ghrs@gmail.com

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology." Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: -Drive end-to-end claims processes and ensure smooth operations. -Liaise with insurers for process sign-offs and performance improvement. -Analyze claims data to identify patterns and implement actionable insights. Customer Experience: -Provide accurate product and claims information to customers via calls and emails. -Resolve customer issues efficiently by coordinating with cross-functional teams and insurers. -Ensure timely and effective communication to meet SLA targets. Service Support: -Understand customer needs and close queries post-sales closures. -Convert customer interest into solutions, focusing on satisfaction and retention. Requirements & Expectations -ExperienceMinimum 6 months in Customer Service Operations/Claims (Insurance experience preferred). Skills: -Proficiency in using ticketing tools like Freshdesk or Zendesk. -Strong interpersonal, negotiation, and listening skills. -Ability to learn and explain products/services effectively. -Team-oriented, quick learner, and results-driven. Performance Standards: -Achieve productivity targets with speed and accuracy. -Exceed SLA targets while maintaining high-quality output. -Superpowers/Skills for Success -Dynamic, confident, and passionate about delivering value. -Customer-centric approach with a focus on satisfaction. -Creative problem-solving and achievement-driven mindset. -Strong team collaboration and adaptability. Why Join Us -Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.

Job Description: We are looking for a skilled and customer-focused Technical Service Advisor to join our support team. In this role, you will act as the primary point of contact for technical support, troubleshooting customer issues, and coordinating with internal teams to ensure timely and effective resolutions. Key Responsibilities: Provide technical support to customers via phone, email, or chat Diagnose and resolve hardware, software, or network issues Escalate complex issues to higher-level support or engineering teams Maintain detailed records of customer interactions and solutions Assist with product installations, updates, and maintenance advice Requirements: Bachelor's degree in IT, Engineering, or related field Proven experience in technical support or service advisory role Strong troubleshooting and communication skills Knowledge of common IT systems, networking, or relevant industry tools Customer-centric attitude with problem-solving abilities Preferred: Experience with ticketing tools (e.g., ServiceNow, Zendesk)

Profile - Application & Production Support Engineer Exp- 1-2 years Location- Navi mumbai Budget Details- 4.5 or5 lpa Notice Period- Immediate or 15 days We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking . The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server. Provide L1/L2 application and production support for trading and brokerage systems Handle incident management : logging, triaging, and resolving production issues within SLAs. Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues Execute and write SQL queries to investigate application data or perform health checks. Run basic SQL Server commands to support application diagnostics and job monitoring Required Skills: Strong experience with ticketing systems (e.g., Jira, ServiceNow). Proficiency in SQL - ability to write, debug, and execute queries. Working knowledge of SQL Server command-line operations and scripts. Understanding of incident and problem management processes (ITIL preferred). Basic knowledge of broking/trading domain operations and terminology. Good communication and coordination skills to work with cross-functional teams. Ability to work in shifts and provide weekend support on a rotation basis. Apply Now Apply For Job

Job Summary: The Legal Relationship Manager serves as a key liaison between the company and its customers, partners, and internal stakeholders for all legal-related concerns. This role ensures efficient handling of legal escalations, coordination with legal teams, timely resolution of disputes, and adherence to company policies and regulatory requirements. The ideal candidate will combine strong legal understanding with excellent relationship management and communication skills. You will also be required to handle complex legal escalations that may take time to resolve, while maintaining strong relationships with Zoomcar hosts and serving as their single point of contact (POC) for all legal queries and concerns. The role demands flexibility to work in both inbound and outbound setups as per business requirements. Key Responsibilities: Act as the first point of contact for all legal-related customer escalations. Manage complex legal escalations requiring sustained engagement and relationship building with Zoomcar hosts. Coordinate with internal legal teams and external legal counsels to ensure timely and accurate handling of disputes, notices, and other legal matters. Track, manage, and resolve legal claims, vehicle damages, fraud cases, and ownership conflicts in line with company SOPs. Maintain accurate documentation of all legal cases, notices, responses, and communications. Work closely with city/ops teams, risk and compliance teams, and customer support to ensure swift resolution of legal issues. Assist in preparing case summaries, reports, and updates for ongoing legal matters. Support in drafting or reviewing agreements, notices, and policy documents when needed. Educate internal stakeholders on legal protocols and customer rights to reduce recurring legal escalations. Provide timely updates to customers regarding the status and outcome of legal concerns. Willingness to work in both inbound and outbound operational setups based on business needs. Required Skills & Qualifications: 24 years of experience in legal operations, legal relationship management, or a similar role. Strong understanding of consumer law, contract law, and dispute resolution. Excellent verbal and written communication skills. Strong interpersonal and negotiation skills. Ability to work under pressure and manage multiple legal matters simultaneously. Familiarity with legal documentation and ticketing tools is a plus. Preferred Attributes: Experience in the automotive, insurance, fintech, or mobility sector. Strong analytical and problem-solving capabilities. Customer-centric approach with an ability to manage sensitive conversations professionally.

Role & responsibilities To handle operational tasks and day to day activities for CarDekho. Managing customer and client escalations. Managing backend and interdepartmental relationships. Preferred candidate profile Distinct customer focus and quality mindset. Ability to work under pressure with a solid sense of setting priorities. CRM systems, Ticketing systems, Excel. Should have excellent written and verbal communication skills.

The Workday Tech Analyst supports CMEs HR systems and is responsible for the analysis, design, development, testing, and documentation associated with the production support and project activities of the Workday HCM system, policies, and related processes. The Analyst collaborates with and advises enterprise users, technical staff, HR stakeholders and HR business partners on system design decisions, user experience, issue resolution, and process design across Workday HCM modules and other HR Technologies. Key Responsibilities: Leverage broad knowledge and expertise on Workday HCM architecture across multiple functional areas for supporting steady state production work end-to-end. Facilitates the capture of and/or captures business requirements resulting in functional specifications & translates functional specifications into functional design for HCM solutions of simple to medium complexity. Supports and facilitates Workday HCM system testing, identifies discrepancies and formulates remediation plan. Create documentation for standard procedures as well as assist other team members with configuration documentation. Partner with Technology teams on any required testing support for related HR integrations. Complete complex security updates including assign roles and updates to policy permissions. Perform report updates such as adding a filter or a field while strengthening technical skills on complex reporting requests such as nested calculated fields and matrix reports. Execute independently on inbound EIBs while adhering to documented procedures. Responsible for business process design, configuration, report development, security, release management and implementation of solutions. Performs all job duties while maintaining a high degree of confidentiality in accordance with established CME policies, procedures, and industry best practices. May participate and support any additional HR system initiatives as needed. Skills & Software Requirements: Demonstrated skills in Workday HCM system design and configuration Strong communications skills, both written and verbal required Ability to manage multiple tickets and prioritize tasks as necessary Strong organization, detail orientation, customer service and time management skills required Ability to work in a fast-paced and dynamic team environment Proficient in Google Workspace applications including Gmail, Sheets, Slides, and Docs Workday Certification in one or more modules preferred Experience using Jira or similar ticketing system preferred Qualifications & Experience Required: Bachelors degree in Business, Finance, Math, HR, or relevant experience required 3 or more years of functional/technical experience with HR systems, specifically with Workday HCM required

Role: Service desk Manager Designation: Service desk Operations Manager Location: Pune Years of experience: 1 year of experience as a Manager Entity :- Daksh Number of Position:- 1 Client Name (Pesudo):- Laptop technical process Job Location:- Pune Process Domestic or International :- Pan India (domestic) Notice Period :- Immediate joiner preferred CTC :- Max up to 14.5 lpa Shift Timings :- Day shift Working Days :- 6 days , 1 week off Transport Availability :- N/A Education :- Graduate mandatory *Role and Key Responsibilities:* The Service Desk Manager is responsible for overseeing the daily operations of the service desk team to ensure the timely and effective resolution of technical issues and support requests. This role involves managing the team, improving processes, and ensuring high levels of customer satisfaction through excellent service. The Service Desk Manager will also play a critical role in defining and implementing best practices, optimizing ticket management systems, and collaborating with other departments to ensure IT service delivery aligns with the overall business objectives.Service Desk Operations: Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests. Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests. Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency. Team Management: Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations. Set clear goals and performance standards for team members, encouraging continuous improvement. Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques. Coordinate staff schedules to provide adequate coverage during business hours. Customer Satisfaction: Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction. Analyse customer feedback and service reports to identify areas for improvement. Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders. Process Improvement: Review and improve service desk processes to align with ITIL or other service management frameworks. Develop and maintain documentation for service desk procedures, ensuring they are regularly updated. Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance. Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution. Reporting and Analysis: Prepare and present regular reports on service desk performance, trends, and areas for improvement. Provide recommendations for optimizing service delivery and operational efficiency based on data analysis. Track and analyse support tickets to identify recurring issues and implement preventative solutions. *Key skills and knowledge:* Leadership and team management Customer-focused mindset Strong technical knowledge Analytical and reporting skills Communication and interpersonal skills Process improvement and change management *Education:* Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Proven experience managing a customer-facing service desk or IT support team. Strong understanding of IT service management (ITSM) frameworks such as ITIL. Excellent problem-solving and decision-making abilities. Strong leadership, communication, and team management skills. Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Ability to work in a fast-paced environment and manage multiple priorities. Stay up to date with emerging technologies and industry trends to continuously improve service desk functions. *Preferred Qualifications:* ITIL Foundation and other relevant certifications. Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization Experience with cloud-based solutions, enterprise software, and network management. Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation. Experience in change management and continuous improvement initiatives

Job Description: Required - Exp 3 – 7 Yrs Education – Any Graduation Location – Noida Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Responsibilities: * Provide technical assistance via phone/email * Maintain systems, manage incidents, escalate issues * Document knowledge base, adhere to SLAs * Manage service requests & tickets using tools

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your telephonic interviews scheduled kindly call/Whatsaap *Surbhi 7880292299 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Watsapp details to HR Mamta 9903044494 Required - Ticketing Executive Minimum 1yr exp req in ticketing Knowledge of Amadeus Mandate Both side cabs provided (West Delhi , Noida, Faridabad) Salary upto 45k Immediate joiners needed Walkin drive on 16th & 17th (5pm Onwards)

As a Systems Support Engineer at our globally expanding team, you will be an integral part of a dedicated group focused on providing exceptional support for our cutting-edge real-time product. Your role will involve efficiently resolving technology and functional issues across all products, taking ownership of user problems, and following established processes to ensure timely resolutions. You will play a key role in maintaining our high standards of customer service and technical support. Your responsibilities will include providing first-tier phone and email support, proactively addressing user issues, adhering to support request processes, reporting critical business impact issues, escalating unresolved problems to the appropriate teams, and logging all calls in the ticketing system. You will also be responsible for keeping users and management informed during downtimes, expanding your knowledge of organizational software and hardware, troubleshooting customer issues, and preparing accurate reports. To excel in this role, you should have experience in customer support within an enterprise software environment, familiarity with Linux or UNIX administration, hands-on experience with web servers like Apache and databases such as SQL Server or MySQL, proficiency in scripting languages, and exposure to ticketing tools like Jira or Freshdesk. Additionally, you should be willing to work shifts, be on call, and put in extra hours when necessary. Strong communication skills, a fast learning ability, a collaborative approach to problem-solving, and a customer-focused mindset are essential for success in this position. Preferred qualifications include flexibility with rotational shifts, exposure to client sites, and experience in the financial services or banking industry. A bachelor's degree or equivalent combination of education and experience is required for this role. Join our team and be part of a category leader in Financial Crime Risk Management Systems. Our innovative approach to combating financial fraud using AI technology has earned global recognition, and we are looking for dedicated professionals to help us continue our mission of providing top-tier support to our valued clients.,

Responsibilities: * Manage ticketing tools & remote support requests * Ensure timely resolution of technical issues * Maintain accurate service desk records & reports * Coordinate it helpdesk operations with team members Provident fund

Role- Senior Technical Support Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Preferred Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English

Must have Min 1+yrs exp as a Team Leader from Technical / IT Helpdesk Service Desk Voice process BPO. Well Versed with KPIs/KRAs/ Team Handling skills 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632

JOB OPPORTUNITY FOR GRADUATE FRESHER & EXPERIENCE FOR BELOW SKILL WITH IMMEDUATE JOINING & BEST SALARY Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquettes. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when 6. Flexible to work 24 X 7. Educational Qualification: Any Graduation (Any B. E/ Any B. Tech will be an added advantage) Shifts Timings: Rotational Salary- 3.0L/ A to 10L/ A ( based on performance in interview). Freshers also can apply. Qualification Experience: (0-1) year in Technical support/ International Voice Process Salary: 10 LAKHS Contact Ponint Aditya : 9686682465 / 9686454871 / 7259027282 / 7760984460

Oversees the planning, execution, and completion of IT projects, ensuring they are delivered on time, within budget, and meet specified requirements. They are responsible for managing resources, stakeholders, risks, communication within project team

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com

Proficiency in diagnosing and resolving application-level issues efficiently. Familiarity with various operating systems such as Windows and Linux. Experience with ITSM software and ticketing systems (JIRA and Redmine). Awareness of IT security best practices and protocols. Strong verbal and written communication skills to interact with end-users and team members. A focus on providing excellent customer service and addressing user needs. Analytical and critical thinking abilities to troubleshoot issues creatively. Flexibility to adapt to rapidly changing technology environments. Collaboration skills for working with various IT teams and departments. Efficiently prioritize and manage multiple tasks and requests. Strong documentation skills to record solutions and create user-friendly guides. SQL, MS Excel and strong knowledge in ITIL V4/V3 Comfortable to work in 24/7 shift timing

Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team in Pune. This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our desktop environments, assisting users with technical issues, and contributing to the overall efficiency of our IT services. Key Responsibilities Provide first-line support for desktop-related issues, including hardware and software troubleshooting. Assist users with Microsoft Outlook and other applications, ensuring they can effectively utilize their tools. Utilize ticketing tools to track and manage support requests, ensuring timely resolution and communication with users. Perform remote support for users, addressing issues efficiently and effectively. Manage user accounts and permissions through Active Directory, ensuring security and accessibility. Collaborate with other IT team members to resolve complex issues and improve support processes. Document solutions and maintain knowledge base articles to enhance team efficiency. Participate in training sessions and workshops to stay updated on the latest technologies and best practices. Qualifications The ideal candidate will possess the following qualifications: 1 to 5 years of experience in desktop support or a related field. Strong knowledge of desktop operating systems, applications, and hardware. Proficient in Microsoft Outlook and other productivity tools. Excellent communication skills, both verbal and written, to effectively assist users. Experience with ticketing tools and remote support technologies. Familiarity with Active Directory and user account management. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving skills and a customer-oriented mindset. This position is based in Pune and requires on-site work during the day. We are looking to fill 10 positions, making this a great opportunity to join a growing team. If you are passionate about technology and enjoy helping others, we encourage you to apply and become a part of our innovative organization. Join us in delivering exceptional desktop support and enhancing the user experience across our organization!