1508 Ticketing Tools Jobs - Page 8

Roles and Responsibilities Configure Outlook email clients and manage email accounts for employees. Provide desktop support to end-users, troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Perform OS installations, updates, and maintenance on company-issued devices. Utilize ticketing tools to track and manage service requests from users. Collaborate with other teams to resolve complex technical issues that require escalation.

Overview: We are looking for an experienced Non-Voice Team Leader to manage and guide our team of customer support representatives. The ideal candidate will have strong leadership skills, a track record of excellent performance in non-voice support channels, and the ability to drive team productivity and customer satisfaction. Key Responsibilities: Lead, motivate, and manage a team of Non-Voice Customer Support Representatives to achieve performance goals and high levels of customer satisfaction. Oversee daily operations to ensure the team meets or exceeds key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Provide coaching, training, a...

Job Title: L1-TL Help Desk Support Engineer Location: Ahmedabad Experience: 2 to 3years Employment Type: Full-time Work Mode: (On-site) Job Summary: We are seeking a skilled and experienced L1-TL Help Desk Support Engineer to provide advanced technical support and troubleshooting to end-users. You will be responsible for handling escalated issues from the L1 team, resolving complex technical problems, and ensuring high customer satisfaction. Key Responsibilities: Act as the second point of contact for end-users, handling escalations from L1 support. Troubleshoot hardware, software, and network issues via phone, email, or remote access. Monitor ticket queues and ensure timely resolution as pe...

Roles and Responsibilities Provide technical support to end-users through phone, email, or chat for hardware and software issues. Manage service desk tickets using ticketing tools to track and resolve customer requests efficiently. Configure Outlook settings for users and troubleshoot common email issues. Perform remote support sessions to diagnose and fix technical problems on desktop computers and laptops. Collaborate with other teams to resolve complex issues that require escalation.

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Looking for L1 Support Engineers (Freshers) to provide first-level technical support. Resolve basic IT issues, escalate tickets, and ensure smooth end-user assistance across systems. Male Freshers (2018 - 2024) passed outs are eligible. Required Candidate profile Any Graduate/Diploma in IT/CS. Basic knowledge of OS, hardware & networking. Strong communication, problem-solving, and eagerness to learn. Female candidates are not eligible for this Job.

Hiring Desktop Support Engineers (Freshers) to provide hardware/software support. Troubleshoot system issues, manage installations, and ensure smooth IT operations across users. Candidates who are passed out from 2017 - 2024 can apply. Required Candidate profile Any Graduate/Diploma in IT/CS with basic hardware, OS & networking knowledge. Strong communication, problem-solving, and eagerness to learn. Females are not eligible for this role.

Service desk support, Printer Trouble shooting, OS installation, Outlook configuration, Hardware & Software Installation, Ticketing tools, Service now tools, Windows Installations * Includes Nightshift, 6 days working & rotational week off *

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regar...

Must Have - Troublshooting Exp On Windows OS, Microsoft Office 365 Any Graduate CTC - Up to 4 LPA US Rotational Night Shift 5 Days Working Location - Gachibowli, Hyderabad contact - 9828965875

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Any Graduate with min 1 Year of exp in technical support Shifts :- Rotational Shifts Ctc :- 2.5 LPA - 4 LPA + Inc Location :- Pune For more Info call or whatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with min 1 Year of exp in technical support Excellent communication Skills Immediate joiners Perks and benefits Cab Facilities Performance based Inc

Kickstart Your Career in International Chat Process! We are hiring International Chat 4 Months Contractual Role Process: International Chat & Email Support Shifts: Rotational Night Shifts (Both Way Cabs Provided) Experience Required: Min. 1 year in Chat/Email Process OR Fresher with excellent communication Additional Skills: Good voice quality, Writex 250 words cross, Ops Salary: 3.2 4.2 LPA (Based on experience final decision by management) Eligibility: Any Graduate / Undergraduate (with relevant exp. or fresher with good skills) Work Location: Marathahalli, Bangalore For Interview Details, Contact: HR Varsha 9251688428 varsha.glorious@gmail.com

QA Tester / L1 Support Analyst Location: Balewadi-Baner Road, Pune / Remote /Hybrid Experience: 0 - 2 years Notice Period: Immediate joiners preferred Job description: Company Overview Infotech.Works is a fast-growing global technology services company supporting customers across Australia, Singapore, the Middle East, and other regions. We provide round-the-clock application and platform support, ensuring seamless operations for mission-critical systems. Role Overview We are looking for enthusiastic L1 Support Analysts to provide 24/7 customer support across multiple geographies. You will be the first point of contact for incoming tickets, resolve common issues using training and knowledge b...

The role requires 1 to 2 years of B2C E-commerce experience or prior experience in the Fintech domain. You need to be based in Bangalore and should be able to work from the office. A solid ability to communicate effectively in both written and verbal form is essential. Proficiency in English and Hindi is mandatory, while knowledge of south Indian or other regional languages would be an added advantage. You should be willing to work in shifts, six days a week, and possess a customer-focused mindset. Extensive experience with Omnichannel customer support is required, including handling Chat, Email, Social Media, App reviews, and Phone calls. A typing speed of 35 WPM (Words per minute) with the...

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems while restoring service to clients efficiently. Your main objective is to review client requests or tickets, apply technical/process knowledge to resolve them within the agreed service level agreement (SLA), and provide second-line support for incidents and requests of medium complexity. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to...

Project description Information and Document Systems is a global technology change and delivery organization comprising nearly 200 individuals located mostly in Switzerland, Poland and Singapore. Providing global capturing and document processing, archiving and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory and Operational functions. We are looking for a talent to join Records Management Onboarding team in Pune. Responsibilities Ensure all the technical requirements are captured in the requirement specification document Review the onboarding/migration requirement specification and run-through overview sessions for our stakeholders Analyze the technical...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infosys Finacle Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related cha...

Immediate joiners needed!! Location: Hinjewadi, Pune (WFO) Role: Technical voice Support (US Shift) Exp: 1+ year | Grad mandatory CTC: Up to 4 LPA + Incentives Cab facility available Strong English & troubleshooting skills required

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regar...

As a Mainframe Support Professional, you will play a crucial role in assisting our clients with their Mainframe operations, ensuring a secure and compliant solution landscape in line with industry best practices for managing cyber risks. Your key responsibilities will include: - Conducting account and resource administration in RACF/TopSecret while upholding SLAs for L2/L3 support. - Analyzing RACF/TopSecret datasets, resources, account attributes, and settings. - Performing data analysis and manipulation tasks. - Executing database operations through SQL queries. - Collaborating with client teams to identify, manage, and resolve issues promptly. - Providing support to client teams on calls ...