2168 Ticketing Tools Jobs - Page 8

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during b...

Remote (Desktop) Support Engineer Provide call resolution remotely & next level Technical to RIM L1 & SD team. Monitor the ticketing tool for open and pending tickets, Track cases until resolution. End User support & Assistance (Answering queries related to application features and usage). Escalate the application / logic related problems to respective stakeholders. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on Desktops, Peripherals, and Office automation products. Route/Assign tickets to the appropriat...

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

About the Role: We are looking for a proactive and customer-focused Service Desk Specialist to join our IT support team. In this role, you will serve as the first point of contact for all technical issues and service requests, providing efficient, courteous, and effective support to end-users across the organization. Key Responsibilities: Incident Management: Receive, log, and resolve end-user requests related to hardware, software, and networking issues via phone, chat, email, or ticketing system. Troubleshooting: Diagnose and resolve issues related to Windows/macOS systems, Microsoft 365, VPN, network connectivity, and enterprise applications. Service Requests: Process user requests such a...

About the Role: As a Helpdesk Support Engineer , youll be the first line of defense for our technology operations providing exceptional technical support to internal users and ensuring smooth day-to-day functioning of all IT systems. Key Responsibilities: Technical Support: Provide first and second-level support for hardware, software, and network-related issues via phone, email, chat, or ticketing system. Troubleshooting: Diagnose and resolve problems related to operating systems (Windows/macOS), office applications, VPNs, and internal systems. User Account Management: Create, modify, and deactivate user accounts in Active Directory, Office 365, and other enterprise tools. Device Setup & Ma...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

As a Telecaller in the Technical Support team, your role will involve handling inbound and outbound calls, assisting customers with technical issues, troubleshooting basic problems, and providing high-quality customer service. Key Responsibilities: - Handle incoming calls from customers needing tech support. - Make outbound calls to follow up on service requests and provide technical assistance. - Diagnose and troubleshoot basic hardware/software/network issues. - Escalate complex technical problems to Tier 2/3 support teams. - Record customer interactions, solutions, and follow-up actions in the system. - Provide accurate information and support with professionalism and empathy. - Ensure hi...

As a Senior Operations Specialist with 6-8 years of experience, your role will involve providing L1/L2 support and business support for the operations team. You will be responsible for: - Providing L1/L2 support for business users and technical teams. - Working closely with internal stakeholders to resolve business and operational challenges. - Analyzing system performance, identifying bottlenecks, and recommending improvements. - Responding to incidents, service requests, and technical queries efficiently. - Coordinating with product vendors and IT teams to escalate and resolve complex issues. - Maintaining proper documentation of issues, resolutions, and troubleshooting processes. - Conduc...

Role Overview: You will be part of the IT Service Desk team as an Asset Engineer based out of Hyderabad. Your main responsibility will be managing IT assets, utilizing the Flexera tool, and demonstrating good communication skills along with knowledge of Excel. Key Responsibilities: - Possess 3 to 5 years of experience in asset management - Demonstrate proficiency in handling asset management, tracking, and maintenance - Should have knowledge of Flexera tool or any relevant asset management tools - Collaborate effectively as a team player in a dynamic environment - Experience with any ticketing tools - Exhibit good communication skills - Key Behavioral skills required: Accountability & Owners...

Responsibilities: Provide L1 & L2 production support on cloud platform with monitoring tools. Collaborate with development team for issue resolution through RCA, scripting, coding (Java/.Net/Python).

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, your role is crucial in maintaining clients" IT infrastructure and systems. You will proactively monitor, investigate, and resolve technical incidents and problems to ensure smooth operations. Your responsibilities include: - Managing work queues, addressing incidents and requests within agreed SLAs. - Updating tickets with the actions taken and logging issues to prevent escalation. - Collaborating with other teams and clients to provide second-level support. - Executing changes meticulously, contributing to the change management process with detailed documentation. - Auditing incident and request tickets for quality, recommen...

Location: Hyderabad-WFO Experience: 2+ years Work timings: US work hours Must have Seasoned Level 1 (2 - 4 years) or early Level 2 support resources Excellent Communications Experience with ticketing tools (Zendesk or any) Should be flexible to work in US hours Resolving support tickets, configuring printers, Wi-Fi, and laptops, as well as managing Windows operating systems and other technical setups. Technical Skills: Understands system configurations, networks, printers, imaging, VPN, Office 365, Windows OS. Documentation Skills: Able to create or update SOPs and KBs. Interaction: Comfortable on video calls with customers, clinic staff (dentists, assistants, admin). Soft Skills: Clear comm...

Life on the team Its an exciting opportunity for Global Service Coordinator role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other ...

Designation - Sr. Technical Process Executive Min 1 Yr Exp in Service Desk (International Voice Process) CTC - Up to 5.5 LPA + Allowances and Incentives WFO | US Shifts | 2 Way Cab | 5 WD Absconded Cases Not Considerable Notice - 0 to 30 Days

Job Title: Technical Support Location: Ahmedabad (Work from Office) Experience: 4+ Years Employment Type: Full-time About the Role: We are seeking a skilled Technical Support Team Lead to manage and guide our IT support team. The ideal candidate will have hands-on experience in ticketing systems, troubleshooting, SQL , and team leadership . Youll be responsible for ensuring timely issue resolution, maintaining service quality, and improving support processes. Key Responsibilities: Lead and mentor the technical support team to deliver high-quality service. Manage and prioritize support tickets using standard ticketing tools (e.g., Jira, ServiceNow, Zendesk, Freshdesk, etc.). Troubleshoot hard...

Hiring for a Technical Support Specialist Minimum 1 year exp in technical support (Service desk and ticketing tools) CTC- Up to 7 LPA Location- Pune, Bangalore Graduates only Excellent communication US Shifts Immediate joiners DM- 8905344933 (Divyam)

ESSENTIAL DUTIES AND RESPONSIBILITIES Managing the Desktop/Laptop/network Device and Servers Managing the monthly windows patches Managing antivirus and network devices Backup management (daily/weekly/monthly) Prepare and maintaining Audit related infra documents (ISMS) Coordinating with vendor till closure. Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network troubleshooting skill level 2 mandate. Asset management and IMAC process awareness. Windows Operating system. Ticketing tool knowledge. Office 365. Strong communication skills. Good analytic & st...

Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback. Investigate discrepancies, fill gaps in incomplete records, and resolve other problems. Performs all duties as assigned and meets project compliances. Skills and Experience: Experience 0-3 years with excellent written, verbal, and interperson...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Position Overview: The IT Support / Desktop Support Engineer is responsible for maintaining, troubleshooting, and ensuring the optimal performance of computer systems and operating environments. The role involves managing system installations, diagnosing hardware/software issues, and providing technical support for Windows operating systems and Microsoft Outlook environments Responsibilities : Install, configure, and update Windows 10 & 11 operating systems. Manage and troubleshoot antivirus software on Windows systems. Handle Outlook OST and PST files, including backup and recovery. Diagnose and resolve Blue Dump (Blue Screen) errors and system crashes. Create and manage System Restore Poin...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure ...

We are looking for a skilled SAP PS Consultant with 10-26 years of experience to join our team. The ideal candidate will have expertise in SAP PS and excellent analytical and problem-solving skills. Roles and Responsibility Conduct user requirements gathering, blueprinting, and documentation designs using best practices and SAP functionality. Handle customer projects and capital projects using investment management. Prepare functional specifications for ABAP objects and guide the technical team in developing required objects. Work on support projects and be familiar with associated processes. Collaborate as a team player with good interpersonal and communication skills. Analyze problems and ...

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com