2794 Ticketing Tools Jobs - Page 8

As a Systems Tech Support, you will be responsible for providing technical support and troubleshooting for various systems and networks. Your main responsibilities will include: - Having a minimum of 200+ systems tech support experience. - Demonstrating in-depth understanding of TCP/IP, LAN/WAN networking, and troubleshooting techniques. - Possessing good knowledge of virtualization technologies. - Experience with configuring business-class firewalls and Gateway. - Understanding of networking protocols like HTTP, HTTPS, SNMP, DNS, DHCP, ARP, VLAN, and VPN. - Having in-depth knowledge of concepts such as load balancing, fail-over, cloud computing, and network security. - Ability to solve desk...

As a Customer Call Executive for USA Travel Inquiries, your main role will be to handle incoming calls from customers in the USA related to travel queries such as flight bookings, changes, and cancellations. Your goal will be to provide excellent service and convert inquiries into confirmed bookings by assisting customers effectively. Key Responsibilities: - Receive calls from US-based customers regarding their travel plans - Provide excellent service to help customers book tickets or resolve queries Qualifications Required: - Excellent spoken English with a neutral or American accent - Strong communication and persuasion skills - Prior experience in customer service, BPO, or travel sales pr...

You will be joining Stem, a global leader in reimagining technology to support the energy transition, with a focus on unlocking energy intelligence. Stem helps asset owners, operators, and stakeholders maximize the value of their clean energy projects by enabling the intelligent development, deployment, and operation of clean energy assets. Stem's integrated software suite, PowerTrack, is the industry standard for asset monitoring, backed by professional and managed services, all under one roof. With global projects managed in 55 countries, customers have relied on Stem for nearly 20 years to drive performance and clarity in the energy sector. As a Data Research Analyst at Stem, your key res...

Job Function - Information Technology / Infrastructure Management Designation - IT Admin Qualifications - Any Diploma/Graduates in Computer Science or Related Fields Requirements: Strong understanding of server and network administration, including firewalls, routers, switches, and wireless systems. Experience managing IT infrastructure (servers, networks, firewalls). Hands-on exposure ( Windows/Linux servers, networking, firewall config). Experience managing Active Directory, Exchange, Google Workspace, and related server-based tools. Familiarity with recognized tools (PRTG, SolarWinds, Zabbix, ManageEngine). Knowledge of backup, recovery, and security management procedures. Ability to prov...

Key Responsibilities: Help Desk Support Support Service Coordination Good Communication in Malayalam Multitasking Experience: 1+ years of experience in IT support, help desk, or service coordination roles Employee state insurance Provident fund Accidental insurance

Role: Process Specialist Min 1 year expr into Technical / Service desk Microsoft and windows expr International exposure must Rotational shift timings Immediate joiners preferable Salary upto 6 LPA for Bangalore Thanks Madhu 9600445623

Greetings from KVC CONSULTANTS LTD. We are looking for people FRESHERS for TECHNICHAL SUPPORT ROLE IN PUNE *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Key Highlights * Graduates fresher * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good * fresher with tech knowledge sal upto 3lpa *1 year+ International Technical support Experience sal upto 5.5lpa *2 year+ Int tech support experience sal upto 6.5lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s...

As an Analyst - Operations ROI (Practice Account Analyst), your role involves analyzing and interpreting data to provide valuable insights for troubleshooting and resolving issues remotely via phone, email, and software. You will be responsible for the following key responsibilities: - Proficient verbal and written communication skills. - Ability to work night shifts. - Strong dedication to maintaining data integrity and working under pressure. - Research, analyze, and sort information as required. Operational Support: - Troubleshoot issues, identify root causes, and escalate when necessary. - Follow instructions and communicate effectively to rectify problems and provide feedback. - Investi...

As a Traffic Control Executive at FlixBus, your primary responsibility will be to provide real-time operational support for FlixBus services in Australia. You will play a crucial role in ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations to enhance the end-customer experience through efficient backend coordination. Your location will be in Delhi, India, while focusing on scaling Traffic Control operations across Australia. **Role Overview:** - Provide 24/7 real-time assistance to FlixBus drivers in Australia via calls, messages, and emails, offering prompt solutions to operational challenges. - Monitor and coordinate multiple...

As an experienced SAP MM Consultant, you will be responsible for the following: - End-to-end implementation and support of the SAP MM module. - Understanding business requirements and translating them into SAP solutions. - Configuring and customizing SAP MM settings as per business needs. - Collaborating with cross-functional teams including SD, FI, and WM modules. - Performing unit testing, integration testing, and supporting user acceptance testing (UAT). - Creating and maintaining documentation for configurations, test scripts, and process flows. - Providing production support and resolving day-to-day SAP issues. - Training end-users and providing post-implementation support. You should p...

You are a highly skilled Senior Operations Specialist with 6-8 years of experience, responsible for providing L1/L2 support and business support for the operations team. Your main responsibilities include: - Providing L1/L2 support for business users and technical teams. - Working closely with internal stakeholders to resolve business and operational challenges. - Analyzing system performance, identifying bottlenecks, and recommending improvements. - Responding to incidents, service requests, and technical queries efficiently. - Coordinating with product vendors and IT teams to escalate and resolve complex issues. - Maintaining proper documentation of issues, resolutions, and troubleshooting...

Job Application Link: https://app.fabrichq.ai/jobs/d27ce61a-1bbf-4b4a-9bff-15afce7aa92a Job Summary: Customer Experience Associate role requiring excellent communication skills in English and Hindi. Responsible for customer interaction via WhatsApp, email, and phone calls throughout the day. Requires problem-solving capability, high customer empathy, and ability to handle difficult situations. Key Responsibilities Handle end-to-end frontline communication with customers across email, WhatsApp and phone Resolve customer queries and issues independently Coordinate with cross-functional teams to resolve complex customer issues Ensure exceptional customer experience throughout the support proces...

Job Profile :Lead - Service Desk Experience :2+ Years Location :Hyderabad Work mode : WFO Inviting applications for the role of Consultant Service Desk In this role, you would be providing Level 1 support in Technical/Service desk support. Responsibilities • Level 1 support services with experience in Technical/Service desk support • Incident Management Including registration, routing, tracking and closure of Incidents into the Ticketing System. • Perform troubleshooting activities on operating systems and applications including, by way of examples but not limited to: o MS Operating Systems o Productivity Suites MS Office (earlier as well as later versions) o All commonly available "Off the ...

About Company: Cozentus Technologies is a new-age business and IT solution provider that innovates business solutions for today's connected world. Led by a team of experienced business and IT professionals, Cozentus is a trusted resource partner for enhancing operational efficiency and optimal productivity. Our solution-focused innovation, deep knowledge of the Supply chain and logistics domain backed by our strong digital factory has resulted in successful partnerships with several leading global enterprises. We #InnovateToDelight by creating a symbiotic relationship, becoming the innovation arm to leading logistics providers so that they gain a competitive advantage in the supply chain eco...

Role & responsibilities Roles and responsibilities • Taking ownership of customer issues reported and seeing problems through to resolution • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Asset Discovery: It is the process of identifying all the IT assets that exist within the organization, including SaaS apps, devices (computer, laptop), servers, and other resources. The main purpose of Asset discovery to gain visibility into inventory of company assets, which is crucial for security, compliance, and efficient IT asset management. It h...

Role & responsibilities Only for male candidates Preferred candidate profile Perks and benefits

Role & responsibilities The Service Desk Specialist is the first point of contact for users seeking assistance with IT issues or requests This role involves diagnosing and resolving a wide range of technical issues providing exceptional customer service and escalating more complex issues as necessary The Service Desk Specialist will work closely with other IT teams to ensure timely and efficient support contributing to the overall satisfaction of endusers and the smooth functioning of IT services Responsibilities Mandatory speaking skill in Spanish and English Serve as the initial point of contact for customers seeking technical support via phone email or ticketing system Diagnose and resolv...

Role & responsibilities :Ticket resolving,Ticket handling. Preferred candidate profile :Salesforce Knowdledge.

Role: Service Desk Engineer Experience: 1-2 Years Relevant Experience : 1.5+ Years Notice Period: Immediate Joiners Only Job Location: Bengaluru Role & responsibilities Service Desk Coordinator will be tasked with assisting Users remotely through multiple channels like phone, e-mail, chat or in-person. Answer, evaluate, and prioritize incoming requests for assistance from users experiencing technical problems. To be the first point of contact for User and create, assign and respond to queries on ticket status. To be available at work as per the schedule posted To share daily dash after their shift To follow the process guidelines, work within the technical trainings provided If any projects ...

Role & responsibilities About the Role A key value for this role would be problem solving outlook and detail oriented. This role would be required to coordinate with internal teams like Operations and Engineering from time to time to solve product and App related queries. This role is dynamic in nature so the candidate should have a bias for user experience on App and hence understand the domino effect of the issues. One key expectation from the person who will handle this responsibility is grievance handling mechanism. Candidate should be able to take ownership of the tasks assigned to him and should be able to effectively manage time. Should be able to comprehend SOPs and process guideline...

Position : Field Engineer Exp : min 0.6 years Location : Maharashtra, Punjab, UP, West Bengal, Odisha, Rajasthan, Delhi, Bilaspur, Haryana Shifts : General Shifts, 6 days Excellent Communication Skill CCNA / Hardware & Networking Certification is must Below is the job description : Desktop Basic knowledge of troubleshooting Outlook installation, should be aware of what is outlook. Networking Basic knowledge Printer installation Should identify desktop & laptop parts. Exp candidate prefer

Job description Hi, We are hiring skilled Technical and Application Support Specialist to join our team. This role is ideal for a dedicated problem-solver with a background in technical customer service who thrives in a fast-paced environment. Salary & Benefits : Experience(1yr to 2yr) - 32k take home per month(Salary not negotiable) Experience (2yrs & above) - 40k take home per month (Salary not negotiable) Work from office with free transportation for both pick and drop(*25km radius) Should be able to work in night shifts Fixed week offs on Saturdays and Sundays Should be able to join immediately Required Qualifications 1 year and above of experience in a dedicated role such as Technical S...

Role & responsibilities We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team. The ideal candidate will be responsible for efficiently managing our Learning Management System (LMS), handling support tickets, overseeing course uploads, managing webinars, and dealing with data-related tasks. Key Responsibilities: • Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience. • Upload and organize training courses on various platforms, ensuring content is accurate and updated. • Coordinate and manage live webinars, including scheduling, participant management, and troubleshooting during sessions. • Efficiently manage, org...

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.Role & responsibilities

"NTT DATA- Helpdesk Associate - Looking for Immediate Joiners "-Coimbatore Location Role & responsibilities Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users • Work with our internal IT Teams on system testing, integration and maintenance. • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. • Willing to learn & grow in other IT Business areas Requirem...