867 Ticketing Tools Jobs - Page 7

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Basic Qualifications: A minimum of four years of related work experience and a bachelor's degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 1 to 5 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support.

We are looking for ServiceDesk Engineer for Noida Experience: 2 to 6 Years Location : Noida Please send updated resume below mail ID : nikithaa@infinite.com Roles And Responsibilities: Enable and guide end users in using self-help tools for basic software and hardware issues. Support incident and service request reporting. Assist with password reset tools and account recovery processes. Respond to how-to queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting). Log, categorize, and track incidents and requests to closure. Handle escalated issues requiring specific application knowledge or advanced troubleshooting. Run diagnostics and perform remote support for complex incidents. Coordinate field services for part ordering and desk-side visits as per client policies. Ensure proper documentation and escalation to Level 2 support when necessary. Preferred candidate profile

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the continuous improvements of the Service Desk services. Contribute to the IT risk management process. Preferred candidate profile: Travel to a limited extent to execute IT related activities. Work outside business hours, including weekends, for scheduled maintenance or project tasks. Participate in an on-call rotation for off-hours support. Excellent written and verbal communication in English & Tamil Team Player Excellent troubleshooting skills. Passion for problem solving, Ability to solve technical issues. Strong customer-focused attitude with a problem-solving mindset. Excellent ability to collaborate with a local and global team. Willingness to learn and adapt to new technologies and processes.

Description: As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Responsibilities Basic Qualifications: A minimum of four years of related work experience and a bachelor's degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 2+years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support.

[ Please note the salary for this role is fixed. It's 240,000 Yearly CTC. In hand you will get Approx. 16,000/- Monthly. Except this also you will get PF, ESIC(Health insurance benefit & 7000 Bonus once you complete 1 Year in this organization. After completion of 1 Year you will get eligible for appraisal according to your performance. Position - Technical Support Executive Qualifications and Skills Computer Science Graduates / Freshers B.E or B.Tech or B.SC in Computer Science who are looking for their 1st job in a reputed MNC are eligible to apply for this post . Excellent Fluency in written and spoken English is the key parameters for this job role along with strong computer skills . Excellent typing skills Self-motivated, independent and meticulous with an eye for detail. Team player with good interpersonal and communication skills Job Responsibilities Assist JiBes Support Team to provide support to vessels / remote offices related to IT hardware/software for office/vessel users. Translation of business complexities or issues received to internal functional subgroups and vice versa. Troubleshooting and diagnosing of non-defined/underlying root cause of the issues Manage user administration for JiBe Internal access rights along with On-boarding of new clients user base. Analyzing various aspect of PMS and other JiBe modules and prepare document as per the need. Understanding and documenting client requirements Analyzing gaps between the user requirements and JiBe features and provide input to the JiBe team To test/check functional aspects of modules developed by JiBe team and produce desired report/outcome. Contribute in training to internal/external JiBe users on PMS and related modules whenever required To create software related documents. (Software feature documents, Help documents, FAQs, Workflow documents etc) as per the requirement of the team

Provide L1/L2 technical support via calls. Troubleshoot hardware/software issues, resolve tickets, and ensure SLA compliance. Use tools like ServiceNow. Collaborate with teams to deliver timely IT solutions and excellent customer service.

Position : Field Engineer Exp : min 0.6 years Location : Maharashtra, Punjab, UP, West Bengal, Odisha, Rajasthan, Delhi, Bilaspur, Haryana Shifts : General Shifts, 6 days Excellent Communication Skill CCNA / Hardware & Networking Certification is must Below is the job description : Desktop Basic knowledge of troubleshooting Outlook installation, should be aware of what is outlook. Networking Basic knowledge Printer installation Should identify desktop & laptop parts. Exp candidate prefer

Role: Operations Manager | Technical support Skills: International Voice, Technical Process, Voice/Blended Looking for Female candidates only Exp: Min 8 years Location: Pune Notice- Immediate-30 days(max) Contact- divyam@genesishrs.com |8905344933

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR LAIBA 9654201996 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Managing production incidents to resolution with standard incident management processes. Conducting the training sessions across the teams/new joiners Planning and organization & working well with Virtual Team Experience in helpdesk environment. Required Candidate profile Proficiency in tools like ServiceNow. Preferably ITIL certified professional Strong analytical, communication, presentation and reporting skills Kindly Share Resume On Whatsapp 9279264094 (Ganesh)

Job Title: International Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome OR up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs

Good understanding of OSI model and, TCP/IP protocols. Good Troubleshooting skill on issues related to IPSec/SSL VPN, Firewall Access rule, Routing, Switching, NAT, VLAN, User Authentication, DNS, WINS, DHCP, and Debugging. IPSec VPN interoperability issues. Implementing technical event management / incident handling procedures, incident escalation, and technical investigation when needed. Suggesting improvements in the operations and processes to make the system full proof. Rendering technical support / training to clients for resolving critical technical issues. Knowledge on Lucent Brick, Fortigate, Sonicwall, Checkpoint and Watch guard.

About Spyne At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea using AI-powered visuals to help auto dealers sell faster online has now evolved into a full-fledged, AI-first automotive retail ecosystem. Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we re scaling at breakneck speed: Launched industry-first AI-powered Image, Video & 360 solutions for Automotive dealers Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch Gearing up to onboard 10K+ dealers across global market of 200K+ dealers 150+ members team with near equal split on R&D and GTM Learn more about our products: Spyne AI Products - StudioAI , RetailAI Series A Announcement - CNBC-TV18 , Yourstory Role Overview We re looking for a detail-oriented and process-driven Accounts Receivables Executive to manage end-to-end invoicing and collections. This role will be critical in ensuring accurate billing, smooth collections, and proactive communication with clients and internal stakeholders. Key Responsibilities Invoicing & Billing Interpret client contracts and raise accurate invoices using Zoho Books/Zoho Billing Coordinate with Sales & Customer Success teams to reflect correct billing terms (renewals, upgrades, credits, etc.) Maintain billing schedules, trackers, and renewal calendars Collections & Payments Design and implement structured collection reminder processes Follow up on outstanding payments through email and CRM tools Work with tools like Stripe , PayPal , or other payment gateways Improve existing collection SOPs Communication & Coordination Draft professional client-facing and internal emails Manage escalations while preserving client relationships Share regular updates on overdue accounts, at-risk clients, and collection forecasts Process Improvement Identify gaps and implement improvements in the invoicing-to-collection cycle Collaborate cross-functionally to streamline operations Ideal Candidate 2-5 years of experience in Accounts Receivables , Finance Operations , or Billing Strong hands-on experience with Zoho Books/Billing , Stripe , and CRM tools Prior exposure to SaaS billing models (monthly, annual, usage-based) Excellent written communication and attention to detail Self-starter with a structured and process-oriented mindset Preferred background Experience with multi-currency invoicing or international billing Familiarity with revenue recognition principles Exposure to ticketing tools like Freshdesk or Zendesk Why Spyne? Culture : High-ownership, zero-politics, execution-first Growth : $5M to $20M ARR trajectory Learning : Work with top GTM leaders and startup veterans Exposure : Global exposure across U.S., EU, and India markets Compensation : Competitive base + performance incentives + stock options

Job Title: Service Support Executive Company: Zaco Computers Private Limited Web: www.zacocomputer.com Contact : 9321709162 ( Call / Whatsapp) Location: Goregaon, Mumbai About: Zaco Computer Pvt Ltd is established in 2000, we provide the best IT hardware, server hard drives, server motherboards, IT server maintenance, new and refurbished servers along with IT Solutions for the corporate world. We simplify all complexities and offer our customers the best software and hardware solutions to support them with their problems related to information technology. Our goal is to offer our customers the right solution at the right price without compromising on quality. Responsibilities and Duties JD for Service Support Engineer To manage and own the incoming ticket queries until resolution. To coordinate with the clients and the field engineers. To provide technical support to clients, if required. To organize and schedule service calls across locations in India including remote locations. To schedule service calls in coordination with the client and align appropriate field engineers for such service calls. To ensure that the engineers report on-site on time with proper tools and required inventories for scheduled service calls, and finish the given task on time. To plan and maintain the inventory/spares of AMC customers. To conduct quality checks of inward inventory and accordingly make the report. To work efficiently as a team member. To prepare, maintain and update the data related to service calls and data of the engineers. Experience for Installation/Support of Servers, Storages & Networking (DELL. HP. IBM, SUN etc) will be more preferable. Required Experience, Skills and Qualifications Bachelors degree in any field. Experience to work on Excel. Require knowledge in computer hardware parts. Fluent in English Communication.

Hiring for Service Desk Engineer for our MNC Client at Gurugram / Bangalore Exp - 6 months to 2 Yrs Budget - 2.6 LPA - 3 LPA Notice - Immediate 6 Days Working No CAB Facility Regular Shift JD - EXCELLENT COMMUNICATION IN ENGLISH IS MUST . What is VPN. How is VPN connecting? What are common issues you face for Ticket Raising? Which tool is used for Ticketing ? How to install Window 11? How will you resolve if the Wi-fi is connected but the internet is not working ? How to resolve Printer Troubleshooting ? Wi- Fi Troubleshooting? Interested can share cv at shivani.c@artechinfo.in or can call me back at 9193549698 . Thanks & Regards, Shivani Chaturvedi +91-9193549698 shivani.c@artechinfo.in

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

Job_Description":" JOB Description for Linux System Admin L2 Customer Name Axis Bank WVL LOCATION Mumbai / Bangalore DOMAIN Linux Level (L1/L2/L3) L2 Required Relevant Domain Experience More than 4 years Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) 24x7 Qualification B.E./Diploma/BSC-IT Certifications Certification on Redhat Linux is preferred Role Purpose System Admin Support Services for enhancing the service quality to their business users. JOB RESPONSIBILITIES - Linux v5, 6, 7 and 8 Installation and administration - RHEL/OEL Server Installation - VM and Physical server - Building RHEL VMs through vCenter - File system expansion and addition on Linux servers - Audit and security hardening configuration on Linux servers - User management - LVM Administration on Linux - Yum repository configuration - Tools & Agent installation on Linux servers - Shell scripting for creating scripts for automation - Performance troubleshooting Technical Skills/Knowledge requirement 1) Linux Server System troubleshooting skills. 2) Monitor alert tickets. 3) Ticketing Tools knowledge & skills required. 4) Requires experience in handling incidence calls & tickets. ","

Reports Directly to : Director of IT Position Overview: The Global IT Service Desk Manager is responsible for planning, designing, analyzing and management of the organizations Global IT Service Desk according to best practices while ensuring high levels of customer service, quality, timeliness and availability. The Global IT Service Desk Manager is responsible for providing excellent customer service while focusing on first call resolution. They must lead and motivate a team of IT professionals to solve customer problems while driving improvements into established SLA’s. They must provide continuous improvement by analyzing metrics to identify opportunities to bring automation, technology, employee development, user training, process documentation, etc. Primary Responsibilities: Lead team of IT support specialists in a high-volume technical support environment Manage all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. Manage service quality ensuring accurate and timely resolution of all incidents and service requests Manage the refinement & adherence of Service Level Agreements (SLAs) to establish problem resolution expectations and timelines. Implement Policies and procedures that outline how problems are identified, documented, assigned and corrected, performance of Service Desk activities and documented resolutions Identify problem areas; and devise and deliver solutions to enhance quality of service and prevent future problems Perform capabilities gap analysis and drive continual service improvement across end user support services Manage in accordance to known best practices and frameworks (preferably ITIL) Challenge traditional support methods by evaluating new techniques, products in the range of automation in IT workplace services Responsible for support readiness for new sites, internal and external clients Good understanding of IT Service management frameworks, Windows Server, Networks and Security operations. Creates, utilizes and manages to Key Performance Indicators Exhibits a wide degree of creativity and drives innovation across service offerings by evaluating innovative solutions Drives knowledge management to include retention strategies and easily searchable knowledge Drives IT/Business Alignment and enables department growth Minimum Qualifications: Education Requirements: A 4 year degree is preferred in Business, Computer Science, or related field of study Field Experience: At least 12 years of experience in the IT field Position Experience: At least 5 years of experience in a Customer Support, Service Desk, or relatable management position Other Qualifications: Must have strong interpersonal and organizational skills as well as technical skills related to the Service Desk processes. Experience with various operating systems such Windows, Linux, Android, and iOS. Experience supporting and troubleshooting enterprise email systems such as Office 365. Experience supporting identity management and access control systems such as Active Directory. Experience in leading and managing technology projects Must have solid leadership capabilities ITIL certification a plus Ability to assist with customer inquiries and SLA deliverables Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. - Preferred Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Preferred Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. - Preferred Required Skills: Strong communication and interpersonal skills. Please send you profile to sameer.shetye@datamark.net

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Monika 7869365175 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Respond to stakeholder inquiries through email, phone, and ticketing systems. Identify, troubleshoot, and resolve issues related to our programs and services. Collaborate with internal teams to ensure timely solutions for stakeholders. Escalate complex issues to the appropriate team or department when needed. Document and maintain records of stakeholder interactions and resolutions. Follow standard helpdesk procedures and ensure compliance with policies. Handling Ticketing tool experience is must Immediate joiners & Female only preferred, Interested candidates share profiles to naveenkumar.t@inspirisys.com / Whatsapp to 9600894014

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Roles and Responsibilities: Experience in Helpdesk Support/IT Support Experience in handling ticketing tools like ServiceNow, Jira, Required Skills: Basic knowledge in IT Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Basic Knowledge of Lync and OCS Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Preferred Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English