867 Ticketing Tools Jobs - Page 6

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world drives us beyond generational gaps and disruptions of the future. We are looking forward to hiring SAP PS Professionals with the following qualifications and experience: - Bachelors degree in Computer Science or equivalent from an accredited college or university. - 3-6 years of experience in SAP PS (Project Systems). - Knowledge of Implementation, Support, upgrade, and Roll out projects. - Extensive practical hands-on experience in configuring SAP PS Module in various areas such as PS structures (WBS, Network, Milestones), network classification, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other project management activities in SAP PS. - Experience in the complete PS module cycle from project creation to settlement. - Knowledge of project structure and Use of Project System for Portfolio, Capital, Expense, and Customer type projects required. - SAP PS Implementation Experience: End-to-end Implementation experience in different domains - Manufacturing, or any other Industry. - Integration knowledge with CO, FI, MM, SD, HCM, and PP. - Proficient in handling Issues/ troubleshooting/support functions. - Experience in building the integration of SAP with non-SAP applications. - S4/HANA work experience or S4 Certification will be an added advantage. - Good knowledge of ticketing tools like ServiceNow, Solution Manager, etc. - Ability to establish and maintain a high level of customer trust and confidence. - Excellent communication skills. - Ready to work in a 24 x 5 support environment. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles: - Flexible work arrangements, Free spirit, and emotional positivity. - Agile self-determination, trust, transparency, and open collaboration. - All Support needed for the realization of business goals. - Stable employment with a great atmosphere and ethical corporate culture.,

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503)

!!Hiring for CMM5 Level Organization!! Desktop Support l1• Troubleshooting desktop / laptop OS issues Installation / re-installation / configuration of systems, printers, scanners Installation/re-installation/configuration of software/applications Required Candidate profile Designation: Desktop Support L1 Experience: 6 months+ Location: Rajkot Contact: ankitapisal@peshr.com/9004076848

Provide support to end user desk (onsite) Assigned tickets should get attended as per timeline. Domain related issue O365 (Teams, One Drive, Outlook Email Configuration Interested candidates kindly share your mansi.hajarnis@dynacons.com Required Candidate profile Experience: 2.5 years Location: Gandhinagar & Ahmedabad Education: Graduation (Mandatory)

Min 1-2 Yr Exp Into Technical Support (International Voice - Mandatory) Any Graduate CTC - Up to 4-5 LPA + Allownces and Incentives WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Location - Pune Share CV's - harshaghrs@gmail.com Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya-9084148502

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools, preferably ServiceNow, familiarity with ITIL processes and experience working with vendors and third parties, proficiency in planning activities and projects, taking changing circumstances into account, ability to work longer hours when necessary and adapt to changing circumstances with ease, proven ability to communicate effectively and work across different cultures and social groups, positive outlook and ability to work well under pressure, commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience. A Bachelor's degree in IT/Computing or equivalent work experience is required. This is an on-site working position and we are an Equal Opportunity Employer.,

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements on procedures.

IT Helpdesk Engineer - Amara Hospital IT Helpdesk Engineer Diploma/BCA/BSc (IT/CS) Experience (Years) 1-3 Years Job Type Amara Hospital, Tirupati Required Skills: First-level support for hardware/software issues Ticketing tools & remote desktop assistance User account management (Email, AD, VPN) Printer, network & system troubleshooting MS Office, antivirus, backup handling Strong communication & problem-solving Suitable for hospital or enterprise IT support roles

Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback. Investigate discrepancies, fill gaps in incomplete records, and resolve other problems. Performs all duties as assigned and meets project compliances. Skills and Experience: Experience 0-3 years with excellent written, verbal, and interpersonal communication skills. Strong time management skills. Ability to key, scan, and transcribe high volumes of data from various sources. Review data being entered from sources to ensure accuracy and completeness. Strong understanding of accuracy and efficiency in managing large volumes of data. Proficiency in Microsoft Office, including Word, Outlook, and Excel, and knowledge of or ability to quickly learn other computer applications. US Healthcare domain experience will be an added advantage. Effective problem-solving skills. Ability to thrive in a small team in a fast-paced and deadline-driven environment. Ability to take ownership of tasks through resolution. Ability to work under minimum supervision. Skilled in utilizing various data entry software / ticketing tools will be an added advantage

Role & responsibilities Looking for an L2 Support Engineer Role Mandatory Skills: L2 Production Support Unix Oracle Banking Domain Experience is must. Preferred candidate profile Production Support for payments applications Need to handle P1/P2 incident with proper update to management. Handle user emails query and applications alerts. Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis). Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests. Contribute towards ensuring DR readiness of all production applications Contribute towards resolving Hardware, Software & Application related security vulnerabilities Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems. Need to be available for any issues affecting production.

Desktop support Engineer (L1) - Immediate Joiners Preferred Exp: 2+ yrs -> Windows +Linux Basics. Location: Bengaluru (Electronic city) Key Responsibilities: Provide first-level technical support for desktops, laptops, printers, and peripherals. Install, configure, and troubleshoot OS, software, and hardware issues. Respond to support tickets via phone, email, or in-person. Escalate unresolved issues to L2 support or relevant teams. Maintain asset inventory and documentation. Required skills: Basic knowledge of Windows OS, Ms. Office and networking. Good communication and problem solving skills.Ability to work in shifts *******************************************************************************************If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

JOB Role: The role requires the candidate to manage and providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues Requirements: Responding to queries via chat, email, or phone Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases & remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Provide periodic updates on Regular incident reports Preparing the regular tickets information along with SLA parameters Maintain all the documents related to escalated tickets Good oral and written communication skills Willingness to work in night shifts/rotational shifts and weekends on rotational basis Education: B. Tech, BE, BCA, MCA only can Apply Experience: 0 to 2 years in IT Helpdesk Notice Period: Immediate Ready to work in night shifts and rotational off Only Female candidates can Apply for this position Interested candidates can come to below address Address: Fidelity National Financial India Brigade Tech Garden, Butterfly Building, Block B1 , 4th Floor, Brookfields, Bangalore- 560037 Land mark: opposite to Broke field Mall Note: Carry one Govt. ID proof original, 1 copy Resume print out Walk-in Interview Date Time: Tuesday-22-July @11:00 AM to 2:00 PM Contact Person : Goutam Das TA-Team

Position - Technical Support Executive Qualifications and Skills Excellent Fluency in written and spoken English is the key parameters for this job role along with strong computer skills . Excellent typing skills Self-motivated, independent and meticulous with an eye for detail. Team player with good interpersonal and communication skills Job Responsibilities Assist JiBes Support Team to provide support to vessels / remote offices related to IT hardware/software for office/vessel users. Translation of business complexities or issues received to internal functional subgroups and vice versa. Troubleshooting and diagnosing of non-defined/underlying root cause of the issues Manage user administration for JiBe Internal access rights along with On-boarding of new clients user base. Analyzing various aspect of PMS and other JiBe modules and prepare document as per the need. Understanding and documenting client requirements Analyzing gaps between the user requirements and JiBe features and provide input to the JiBe team To test/check functional aspects of modules developed by JiBe team and produce desired report/outcome. Contribute in training to internal/external JiBe users on PMS and related modules whenever required To create software related documents. (Software feature documents, Help documents, FAQs, Workflow documents etc) as per the requirement of the team

Note QHSE - Quality Health Safety Environment Job Responsibilities Assist JiBes Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users. Ability to understand the clients business requirements. Translation of business complexities or issues received to internal functional subgroups and vice versa. Troubleshooting and diagnosing of non-identified and underlying root cause of the issues. Ensure complete compliance of ticketing tools and report metrics daily. Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base. Assist in Data building activities as and when required. Testing of system application as and when required. Ability to understand the clients business requirements. Follow-ups within and inter departmental for internal and external issues. Manage, Create and train internal & external employees on various mechanisms of self-help contents. Report compilation and forwarding to management. Knowledge in Ship Networks and Windows Administration is required in order to help solve on-board issues remotely. Day to day follow-ups with the vessel and office on IT hardware and software issues. Ability to plan, prioritize tasks and manage all open issues and tasks. Qualifications and Skills Any Graduate with minimum 3+ years of relevant experience. Excellent English Writing skills with grip on nonverbal (mail) communication Problem solving skills; Ability to prioritize tasks Self-motivated, independent and meticulous with an eye for details. Sailing Experience / Shipping Knowledge is preferred. Team player with good interpersonal and communication skills. Basic knowledge of cloud services. Good memory of how software and operating systems work Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Ability to work well as a team player with a strong customer focus.

Support apps, troubleshoot crashes, installs, logins; assist users via chat/email/call; escalate complex issues; maintain logs and knowledge base for resolutions. Contact\ Whatsapp +9191549 53075 \ yinsareo@livecjobs.com *JOB IN HYDERABAD* Required Candidate profile Any graduate Min2 yrs exp in customer support Excellent spoken and written skills Open to night shifts

Troubleshooting, printer installation , Preferred candidate profile Perks and benefits

We are looking for a proactive and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for installing, maintaining, and troubleshooting hardware, software, and other IT-related issues to ensure smooth day-to-day operations for end-users. Key Responsibilities: Provide first-level support to end-users for hardware, software, and networking issues. Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals. Set up and support user accounts, permissions, email, and Active Directory profiles. Troubleshoot operating system issues (Windows/Mac OS) and software applications. Coordinate with vendors for hardware repair and warranty claims. Perform system upgrades, patches, and software installations as required. Maintain IT asset inventory and ensure timely updates. Provide support for video conferencing tools and remote desktop access. Escalate unresolved issues to higher-level support or relevant teams. Create and maintain documentation for support processes, FAQs, and asset records. Required Skills and Qualifications: Bachelors degree in Computer Science, IT, or related field OR a relevant diploma/certification (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician). 1–3 years of experience in desktop support or a similar IT support role. Proficiency in Windows OS (10/11), Microsoft Office Suite, and basic networking. Hands-on experience with Active Directory, Outlook, remote support tools (e.g., TeamViewer, AnyDesk). Strong problem-solving and communication skills. Ability to work independently and manage multiple support tickets. Customer-service orientation with a helpful attitude. Preferred Qualifications: Experience supporting Mac OS, Linux, or mobile device management (MDM). Familiarity with ITIL framework or ticketing tools like ServiceNow, JIRA, or Freshservice. Work Environment: On-site support (some roles may require rotational shifts or weekend availability). Occasional travel to other office locations may be required.

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge: Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities : Proficiency in additional languages to support global customers. Shift Timings: Rotational Shift 06:30 PM IST to 03:30 AM IST (Night Shift) 09:00 PM IST to 06:00 AM IST (Night Shift)

About US: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and detail-oriented Associate Operations Manager to support and oversee on-site IoT installations and ensure smooth field operations. The ideal candidate will be responsible for coordinating with internal teams, guiding field engineers, managing inventory, and ensuring timely execution and closure of installations and service-related activities. Key Responsibilities: Handle on-site IoT installations including DGs, energy meters, and temperature/humidity sensors. Act as the first point of contact for any on-site technical issues, service breakdowns, or escalations. Coordinate with the CST (Customer Success & Technical) team for regular field-level operational reviews. Work closely with the procurement and production teams to ensure timely dispatch and availability of materials for installations. Maintain minimum stock levels based on project and field requirements; raise requests for replenishment as needed. Track all open installation and service tickets and ensure they are closed within defined SLAs. Guide and monitor the performance of field engineers during installations and service visits. Ensure accurate asset mapping and tagging at all sites during every field visit. Share daily and weekly progress updates with the operations team for planning and tracking. Maintain thorough documentation and proper records of all site activities, issues, and resolutions. Qualifications & Skills: B.Tech in EEE/EC or mechanical. 3-5 years of experience in field operations or technical project coordination, preferably in the IoT or Energy sector. Strong understanding of IoT devices and on-site installation processes. Ability to lead and manage field teams efficiently. Excellent coordination and communication skills. Hands-on experience with ticket tracking systems and operational reporting. Problem-solving mindset with attention to detail. Willingness to travel to installation sites as required.

Hello, We are hiring for Technical Support International Voice for one of the Big4 Client. Kindly reach me - sangeeta.p@dynpro.in/ WhatsApp- 9938562573 Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support International Voice Process Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Only Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Note: Kindly share your CV on the below mentioned details if your profile is match. Exp: Ctc: Exp Ctc: Notice period: Warm Regards, Sangeeta Priyadarshini Sahoo Talent Acquisition DynPro India Pvt. Ltd., sangeeta.p@dynpro.in 9938562573

Key Responsibilities Technical Support: Provide expert-level technical support to customers via phone, email, and remote sessions. Diagnose and troubleshoot application issues, including performance problems, bugs, and configuration errors. Work with customers to understand their technical environment and requirements. Issue Resolution: Analyze, identify, and resolve complex technical problems in a timely manner. Collaborate with internal teams, including development and QA, to escalate and resolve issues. Document troubleshooting steps and solutions in the knowledge base. Customer Interaction: Communicate effectively with customers to understand their issues and provide clear, concise updates. Build and maintain strong customer relationships by delivering exceptional service. Provide training and guidance to customers on the use of our applications. Product Expertise: Gain in-depth knowledge of our applications and stay updated with new features and updates. Assist in the development of user guides, FAQs, and other support documentation. Conduct regular reviews of application performance and recommend improvements. Monitoring and Maintenance: Monitor application performance and system health to proactively identify potential issues. Perform regular maintenance tasks, such as software updates and backups. Ensure the security and integrity of application data. Collaboration and Continuous Improvement: Work closely with product management and development teams to provide customer feedback and suggest enhancements. Participate in team meetings and contribute to the continuous improvement of support processes. Stay current with industry trends and best practices to enhance support capabilities.

Position Overview We are seeking a dedicated and detail-oriented IT Asset Executive to join our dynamic team in Navi Mumbai. This full-time position offers an exciting opportunity for individuals with a passion for IT asset management and a desire to contribute to the efficiency of our operations. The ideal candidate will have 1 to 2 years of relevant experience and will play a crucial role in managing the lifecycle of IT assets, ensuring optimal allocation and utilization. Key Responsibilities Manage the allocation and tracking of IT assets throughout their lifecycle, ensuring compliance with company policies and procedures. Utilize ticketing tools to address asset-related issues and maintain accurate records of asset operations. Collaborate with cross-functional teams to ensure timely and efficient IT asset management. Prepare and maintain detailed reports using Excel sheets to monitor asset performance and lifecycle status. Ensure adherence to Service Level Agreements (SLAs) and IT Service Management (ITSM) best practices. Assist in the planning and execution of asset operations, including procurement, deployment, and disposal of IT assets. Provide support in the development and implementation of asset management policies and procedures. Conduct regular audits of IT assets to ensure accuracy and compliance with internal standards. Qualifications The successful candidate will possess the following qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 1 to 2 years of experience in IT asset management or a similar role. Proficiency in using ticketing tools and asset management software. Strong knowledge of asset lifecycle management and operations. Excellent skills in Excel for reporting and data analysis. Ability to work independently and collaboratively in a team environment. Strong organizational skills and attention to detail. Effective communication skills, both verbal and written. This is a fantastic opportunity for individuals looking to advance their careers in IT asset management. If you are a proactive and motivated professional with a keen eye for detail, we encourage you to apply for this position. Join us in our mission to optimize IT asset utilization and contribute to the success of our organization. We look forward to receiving your application!

Position Overview We are seeking a dedicated and skilled individual to join our team as a Service Desk professional. This role is pivotal in ensuring that our IT services run smoothly and efficiently, providing exceptional support to our users. The ideal candidate will possess a strong background in incident and service request management, with a focus on delivering high-quality customer service. This position is based in Noida and offers a competitive annual salary of 3,50,000 . Key Responsibilities As a Service Desk professional, you will be responsible for: Managing and resolving incidents and service requests in a timely manner. Utilizing ticketing software to track and document all interactions and resolutions. Setting priorities for incoming requests based on urgency and impact. Providing support for operating systems, particularly Windows , and applications such as Outlook . Conducting troubleshooting to identify and resolve technical issues. Collaborating with other IT teams to escalate and resolve complex issues. Maintaining a high level of customer satisfaction through effective communication and problem-solving. Participating in continuous improvement initiatives to enhance service delivery. Qualifications The ideal candidate will possess the following qualifications: A minimum of 2 to 4 years of experience in a service desk or technical support role. Proficiency in incident and service request management. Experience with ticketing tools and software. Strong troubleshooting skills and a solid understanding of operating systems and applications. Excellent communication and interpersonal skills. Ability to work effectively in a rotating schedule and on-site environment. Strong organizational skills and the ability to manage multiple tasks simultaneously. We are looking to fill 3 positions for this role. If you are passionate about providing exceptional service and have the skills we are looking for, we encourage you to apply and become a part of our dynamic team!