2794 Ticketing Tools Jobs - Page 6

Service desk Support Engineer Job Description : Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both ...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune / Bangalore . FRESHERS ELIGIBLE -- PREFRENCE -- BE / BTECH / BCA / MCA --Graduated candidates . *Kindly note this a work from office role with job location in Pune & Bangalore . Profile - Technical Support Associate Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Freshers Salary -- Rs 2.77 LPA *1 year+ International Technical support Experience - Salary -- Rs 4.50 to 5.50 LPA *2 year+ International Technical support Experience - Salary -- Rs 5.50 to 7.00 LPA Working days -5 (Rotational Shifts) -2 days rotational off CALL / WHATS...

IT Helpdesk Executive Job Summary We are looking for an IT Helpdesk Executive who will be the first point of contact for all internal IT queries. The role involves providing timely technical support, ensuring smooth IT operations, and maintaining high user productivity across the organization. Key Responsibilities Provide Level 1 technical support via phone and email for hardware, software, and system issues Troubleshoot Windows 10/11, Microsoft Office Suite, and common business applications Manage user accounts in Active Directory (creation, modification, deactivation) Assist in installation, configuration, and maintenance of desktops, laptops, printers & mobile devices Resolve basic networ...

Rol e: SAP MM Consultant with S4HANA experience ( J1125-2073 ) Project: Volvo product based Man skills:- SAP MM,S4 Hana Experience: 4-7 Years CTC:16 LPA Location: CV Raman Nagar, Bangalore (3 Days WFO) Notice Period: Immediate - 15 Days max Kindly share the profiles on priority preferably immediate joiners Experience & Skills LES support and maintenance - SAP MM Consultant with S4HANA experience 4 to 6 years experience Strong functional knowledge on the SAP MM and supply chain process, and overall SAP functional knowledge (integration with other components / modules) required Business knowledge to support Brazil taxation process including CTE and Nota Fiscal Expertise on Contract management ...

Job Title: IT Support (Fresher) Location: Ahmedabad (WFO) Full-Time: 0-1 Year Experience Responsibilities: Basic troubleshooting of hardware, software, and network issues Install & configure systems (laptops, printers, applications) Assist with user account setup and password resets Handle Wi-Fi/LAN connectivity support Log and update tickets in the helpdesk Requirements: Basic knowledge of computers, networking & OS (Windows/Linux) Good communication & problem-solving skills IT/CS degree or relevant certification Willingness to learn and grow Good to Have: Knowledge of ticketing tools Basic cloud/server understanding Knowledge of Windows Server basics. Familiarity with ticketing systems (Ji...

*Job Title:* Service Desk Executive *Job Summary:* Provide First-level Customer Support for Network Related Issues. Required understanding of Routers, Switches, NAC. CCNA Level knowledge required to troubleshoot and LAN/WAN problems handling, Required Good English communication, Escalating complex issues and Hands-on experience for handling Email, Calls queries. *Key Responsibilities:* 1. Handle Support Tickets. 2. Understanding of SLA 3. Troubleshoot User Issues and Network faults (IP, BGP, Crypto) 4. Maintain logs and documentation in every case. *Requirements:* Basic CCNA knowledge (Networking Fundamentals) Strong English Communication, Customer handling, MS-Excel & Technical and non-tech...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Fortinet Solutions Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : System Monitoring Tools & Techniques Good to have skills : AAAP (Accenture Advanced Analytics Platform) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating wit...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they...

Life on the team A Technical Contract Management Team Leader in FLSs shared service organization with ServiceNow Asset Management is responsible for overseeing the management of contracts and ensuring the efficient use of assets within the ServiceNow platform. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What youll do Operate during European hours primarily with exceptions for India hours Lead and manage a team of asset/contract management professionals Responsible for understanding operational requirements, researching best practices, and maintain highest lev...

Position Title: Workforce Experience Coordinator (WFx Coordinator) Job Overview: A WFx Coordinator oversees new employees' integration into the organization. They create thorough programs, hold orientation sessions, and offer assistance to facilitate the transition for new employees and they are first point of contact for our internal and external employees/resource as they reach out with any concerns, questions, issues, or information that they have with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application & system issues as well as payroll questions to highlight the main topic areas. The target is to ensure excell...

Role: Lead Desktop Support Location: Gurugram Mode: Work from office We are looking for a proactive and detail-oriented IT professional to manage IT asset inventory and provide desktop support across the organisation. The ideal candidate will ensure smooth functioning of end-user systems, enforce IT compliance, manage MDM and antivirus systems, and maintain accurate records of all IT assets. Key Responsibilities IT Asset & Inventory Management : Maintain and update IT asset inventory (laptops, desktops, network devices, software licenses, and peripherals). Track the entire asset lifecycle - procurement, allocation, movement, maintenance, and decommissioning. Administer and monitor antivirus ...

We are looking for a highly skilled and experienced System Administrator to join our team at Simform Solutions Pvt. Ltd. The ideal candidate will have a strong background in system administration and be able to manage and maintain our computer systems and networks. Roles and Responsibility Manage and maintain computer systems, networks, and peripherals. Troubleshoot and resolve technical issues efficiently. Install, configure, and upgrade software and hardware as needed. Develop and implement security measures to protect against cyber threats. Collaborate with other teams to ensure smooth operation of IT systems. Provide training and support to employees on IT systems and applications. Job R...

Job Description Technical Project Manager (Managed Services) Qualifications Bachelors Degree in Computer Science, Information Technology, or related field. PMP, Prince2, or equivalent Project Management certification preferred. ITIL Foundation/Intermediate certified preferred. 14–16 years of experience in IT Project/Program Management with 5+ years in Managed Services. Prior experience in Commercial Life Sciences domain preferred. Key Responsibilities Project Planning & Governance: Define and scope multi-year, multi-million dollar managed services engagements. Develop project charters, work breakdown structures (WBS), timelines, and budgets. Leverage MS Project, Smartsheet, Jira, or equivale...

Analyst would be responsible for handling L1/ L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following: Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information Tracking and classifying incoming incidents or service requests, attempting initially solutions Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution Ensures Incidents and Service Requests are properly escalated and assign...

Ticket Processing Support, Email Processing Telephonic Support Support, Handling centralize mail box/ VPN L1 support Access Management Wintel L1 Support Domain ID Creation, Access Management etc DBA L1 Support (Password Reset and ID Creation)

Hiring: Technical Service Desk Engineer -L1 Location: Noida, Phase || Experience: 24 Years Key Skills: • Windows OS & basic networking • AD user management (password reset, account unlock) • O365 / Outlook support • VPN, Wi-Fi, printer & hardware troubleshooting • Ticketing tools (ServiceNow/JIRA) Responsibilities: • First-level technical support via calls/tickets • Troubleshoot system, network & application issues • Remote support for end-users • Log & close tickets within SLA • Escalate issues to L2/L3 when required Qualifications: • Graduate in IT/CS • ITIL/CompTIA A+ preferred Thanks! HR Team Hitachi Systems India Pvt Ltd

Role & responsibilities Should have understanding about basics of ITIL Should have good hands on for ITSM tools like Summit, ServiceNow Logging all service desk communications and document issue resolution using an ITSM system Prioritizing and managing incoming IT service requests efficiently Providing user guidance and training for better tech utilization Excellent Communication skills Ability to multitask, prioritize, and work under pressure.

Greetings from Team Computers Pvt. Ltd!! We're hiring for the below role - Designation - IT Helpdesk Executive Location - Gurgaon, Sec 59 Experience - 1+ years "ONLY MALE Candidates can apply" Perks & Benefits - Competitive Salary PF Medical Insurance Gratuity Paid Leaves Leave Encashment Key Responsibilities: Must have experience in Helpdesk operations (non-technical role). Assign incoming tickets to the appropriate support teams. Coordinate with internal teams to ensure timely resolution. Work efficiently on ticketing tools for tracking, updating, and closing tickets. Manage Incidents and Service Requests as per defined SLAs. Maintain proper documentation and follow escalation procedures. ...

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L1.5) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) Active Directory (User Management...

Key Responsibilities Service Desk Operations Provide 24/7/365 L1 support for global users Handle tickets via Phone, Email, Chat & Service Portal Log & prioritise issues using Symphony AI Summit ITSM Incident Management Troubleshoot L1 issues: password resets, OS issues, software installs, email, network, printers, hardware, mobiles/iPads Escalate to L2/L3 as per matrix Request Fulfilment Access provisioning/de-provisioning Software distribution Asset assignment & HAM updates Knowledge Management Maintain KB articles and step-by-step solutions Reporting & Insights Weekly/monthly reports: ticket volume, SLAs, CSAT RCA for major incidents Identify automation & shift-left opportunities User Trai...

Hiring: Service Desk Fresher | Pune Location: Pune Experience: Only Freshers Employment Type: Full Time Salary: 2.5 LPA Job Responsibilities Act as the first point of contact for IT queries via phone, email, and chat. Provide basic troubleshooting for Windows OS, MS Office, O365, Outlook & VPN issues. Support with password resets & user account management (Active Directory). Log and track incidents in the ticketing system; escalate as needed. Ensure excellent customer service and timely issue resolution. Required Skills Basic understanding of Windows OS, MS Office, O365 & Networking fundamentals . Strong communication & problem-solving abilities. Good customer handling skills. Ready to work ...

Responsibilities: * Provide technical support via phone, email & chat * Collaborate with IT team on system improvements * Maintain accurate records in ticketing tools * Manage Active Directory & Outlook configurations

Job Title: Associate - Customer Success Company Overview: Crio.Do takes immense pride in being the world's first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities, fundamentally revolutionizing how technology is acquired and careers are forged. Through our "work-like" Micro-Experiences, we provide developers with a taste of real-world problem-solving, all while enabling tech organizations to identify and nurture exceptional talent. Requirements: Strong written and verbal communication skills. Highly empathetic, with a genuine desire to facilitate individual growth. Active listening skills, patience, and a curiosity...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Collaboration Managed Services Engineer (L4) at NTT DATA, you will play a pivotal role in ensuring that our clients' IT infrastructure and systems remain operational. In this advanced engineering role, you'll oversee, monitor, investigate, and resolve escalated technical incidents, proactively manage client requests, and apply technical process know...