2168 Ticketing Tools Jobs - Page 6

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :A Major Incident Manager is responsible for overseeing the resolution of high-impact IT incidents that disrupt business operations. They act as the central point of coordination during major incidents, ensuring swift recovery, clear communication, and minimal disruption. Roles & Responsibilities:- En...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ...

Provide remote technical support via phone, email, chat, or remote desktop tools Diagnose and resolve software, hardware, and network issues across multiple platforms Install, configure, and maintain client systems, applications, updates remotely

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related chall...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves monitoring system performance, troubleshooting issues, and collaborating with cross-functional team...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 7.5 year(s) of experience ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot ...

As a Networking Managed Services Engineer (L2) at NTT DATA, your main goal is to ensure clients" IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. Your responsibilities include: - Reviewing client requests and tickets, and efficiently resolving them with your technical expertise. - Providing second-line support for incidents and requests of medium complexity. - Contributing to exciting project work occasionally. - Proactively monitoring work queues, executing operational tasks, and updating tickets with your actions. - Identifying, analyzing, and logging issues before th...

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email chat applications and Call support to give clients quick answers to simple IT issues.. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.. Experience :1 3 years. Shifts:Rotational Shifts. Location:Ahmedabad (#WFO). Responsib...

About us: Working at Tech Holding isnt just a job, its an opportunity to be a part of something bigger We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients Our founders and team members have industry experience and have held senior positions in a wide variety of companies- from emerging startups to large Fortune 50 firms- and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability Technical Support Engineer responsibilities include resolving network issues, configuring operating systems a...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the s...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SUSE Linux Administration Good to have skills : AAAP (Accenture Advanced Analytics Platform) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team mem...

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc. Able to troubleshoot issues and resolve incidents to minimize service disruptions.Candidate must be willing to work in rotational shiftUnderstand the Incident management process. Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt. processes. Usage of ticketing tool is MUST namely Remedy/Servicenow, etc. Should be responsible to monitor alerts and report to L2 team

Position: IT Service Desk International Voice Technical Support Work Mode: 100% Work from Office Shift: US Shift (Night Shift) Working Days: 5 days/week (Rotational offs) Experience Required: Minimum 6 months – 4 years in International Voice Support Key Skills Required: IT Service Desk experience Troubleshooting – OS, browsers, software, antivirus, printers MS Office 365 (Word, Excel, PowerPoint, Outlook) VPN and basic networking knowledge Basic knowledge of Active Directory, Azure AD (added advantage) Familiarity with ITSM tools (ServiceNow, Remedy) Remote desktop tools (Bomgar, Webex, SMS) Excellent verbal and written communication (mandatory) Roles & Responsibilities: Provide Level 1 remo...

Educational Requirements Bachelor of Engineering Service Line Computers & Communications Division Responsibilities 3 to 4 years of experience in managing and supporting Windows end points, server administration, configuration, and upgradation. Experience in O365 application, windows OS ,software installation, outlook and server troubleshooting. Experience in datacenter management & Endpoint security management. Knowledge in active directory, DNS , DHCP, file server & Virtualization technologies. Ability to handle major incident and troubleshooting in windows domain. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service...

Hi, Greetings from Savantis! We are hiring for one of our clients. Please go through the below details and let us know if you are interested in this opportunity. Client : MNC Position/Title : Service Desk Engineer Experience : 1+ Years Job Location : Hyderabad , Bangalore - WFO Shift: US shift only (Night Shift). JD: International Voice process which involves rotational offs and shifts covering Client and U.S. holidays with an entirely work from office environment. Hands-on work experience with the following: Windows Operating systems and Mac MS Office Suite: O365 office suite (2016, 2020) MS-Word, MS-Excel, MS-PowerPoint, and Outlook/Exchange Working knowledge of Windows Servers, Virtual de...

Role & responsibilities We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction. Responsibilities: Being part of the team to address Incidents and Service Requests reported by users of 24/7 - 365 Days work environment. Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Chat, & Offline tickets. Create/ update end-user guides, Se...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Spanish Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or app...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Spanish Language Good to have skills : Knowledge in SAST, Knowledge on DevSecOps project Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vi...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Spanish Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or app...

Job Overview The TSA will serve as the first point of contact for customers seeking technical support via phone or email. The role involves diagnosing and resolving hardware, software, and network-related issues, coordinating dispatch of engineers and consumables, and escalating unresolved queries as needed. The ideal candidate will have strong communication skills, a customer-first attitude, and foundational knowledge in IT systems, networks, and applications. This position requires flexibility, resilience under pressure, and a commitment to delivering exceptional service in a multicultural, fast-paced environment. Key Responsibilities: Serve as the first point of contact for customers seek...