1508 Ticketing Tools Jobs - Page 6

Role & responsibilities Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries; (b) Maintain response and resolution speed as defined by Service Level Objective (SLO/s); (c) Keep high customer satisfaction scores and follow quality standards in 90% of cases; (d) Use existing knowledge base to provide a customer facing root cause assessment; and (e) Provide customer facing bug progress summary using available tools and platforms. Preferred candidate profile Mandatory Skills Good Comm skill(verbal /Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents Support Exper...

About Us Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; its powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether youre a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, youll find your place at Avient. Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough! Job Specification : HR Shared Services Spe...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. You...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the s...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Desk Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage i...

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in Service Desk domain and auditing calls Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Pune Graduates only US Shifts Immediate joiners DM - 8529546798 (Divisha)

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues on Windows operating systems. Install, configure, and maintain desktops, laptops, printers, and other peripherals as needed. Troubleshoot Outlook configuration issues and perform OS installations when required. Assemble new PCs from scratch or upgrade existing ones to meet user requirements. Utilize ticketing tools to track and manage service requests efficiently. Desired Candidate Profile 2-3 years of experience in Desktop Support Engineering with a strong background in BCA (Computers) or B.Sc (IT). Proficiency in assembling PCs, configuring Outlook, installing/troubleshooting Windo...

Purpose The Support Software Engineer II plays a critical, hands-on role in supporting the day-to-day operations of Fanatics Supply Chain Operations. This position is responsible for providing front-line technical support , rapid incident response , and proactive problem resolution for systems essential to supply chain operations. The engineer will manage severity incidents, troubleshoot complex issues, perform root cause analysis , and build comprehensive support runbooks that empower teams to resolve problems efficiently. Key Responsibilities Provide direct technical support to Fulfillment &Manufacturing/Embellishment Centers, partnering closely with facility leaders and operations teams. ...

10+ years of professional experience in data engineering for analytics Proven experience leading large-scale service delivery and client strategy Strong knowledge of cloud data warehousing (preferably in Snowflake) Hands-on experience with ETL processes and tools (preferably Matillion) Familiarity with ticketing tools like ServiceNow, Jira, and an ITIL certification (preferred) Expertise in data modelling (Kimball methodology) and warehousing concepts A strategic, mentoring mindset and dedication to capability growth This role might not be the right fit if you re: Uncomfortable with flexible working hours or early-morning monitoring (CET hours 1) Not proactive or collaborative in a fast-pace...

Job description As a Service Desk Agent in our shared model working in a 24x7 environment, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat. You will work in a team environment, collaborating with other Service Desk Agents and support teams to ensure timely resolution of customer issues. You will be responsible for managing SLAs, creating KBAs, and accurately documenting all customer interactions. Role & responsibilities Providing 1st and 2nd level issue resolution and troubleshooting for end users (remote users) in a managed services environment. Managing incoming requests (via telephone, email or the ITSM portal) promptly and ...

Required - Min 2 years exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Pune Grads onlt CTC - Up to 6LPA US Shifts Immediate joiners Drop your cv on - 8529546798

IT Service Desk Engineer Day to day management of the First Line Service Desk function: a. Ensure that the Service Desk is an excellent deliverer of Customer Service b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team c. Be responsible for the operational management of call assignments within the Service Desk team d. Undertake a weekly review of the First Line Service Desk call queues Language skills: Fluent English (written and spoken) Ability to understand the business objectives Must have a good understanding of the organization and their infrastructure ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Prob...

Customer Service over web, phone, email Manage Level 1 Support Tickets Application support tickets raised over web, emails and calls Escalate work non completion inside defined SLAs Coordination with Internal and External stakeholders Weekly reports Required Candidate profile B.Sc IT graduate minimum with L1 Application support skills MS Office tools expertise Excellent communication skills in English Ability to manage foreign clients Work Shift 10 AM - 7 PM. 6 days a week Perks and benefits Allowances and benefits as per MNC group HR policy

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Any graduate with min 1 year of experience in technical support CTC-Upto 4LPA(28K Inhand)+incentives Shift-Rotational US shift Working days-5 days working/2 days split off For more info call/whatsapp-Aryan:8956802532/Neha:9890648347 Perks and benefits Two way cab facility Performance based incentiv

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grov...

Job Opening: Female IT Support Executive Location: Infotech Center, IDPL Township, Sector 22A, Sector 19, Gurugram, Haryana 122016 Experience: 6 Months – 2 Years CTC: Up to 22,000 per month Shift: Rotational Shifts Key Responsibilities: Hardware & Network Troubleshooting Remote Support Windows OS Installation Printer Installation & Support Basic IT Support Activities Key Skills Required: Good Communication Skills Strong Technical Knowledge in Hardware, Networking, and Windows OS Ability to Troubleshoot IT Issues Independently Professional Attitude Or WhatsApp at: 8630347391

Role & responsibilities Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Acknowledge the tickets, allocate appropriate category Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool Ensure activity details are updated in the tool by the respective...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

You are an experienced IT professional with 5-10 years of expertise in IT infrastructure, support, and system administration. Your role involves providing end-to-end IT support for hardware, software, networks, and security systems. You will be responsible for installing, configuring, and maintaining desktops, laptops, servers, and peripherals. Troubleshooting and resolving complex system and network issues to ensure high availability is a key part of your responsibilities. You will manage and monitor user accounts, access controls, backups, and disaster recovery plans. As a Senior IT Executive / IT Engineer, you will oversee LAN/WAN, firewalls, antivirus, and cybersecurity frameworks. It is...

Camwel Solution LLP is looking for Technical Support Professional to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for i...

Key Responsibilities In this context, your responsibilities as a Frontline Support Agent are: Receipt and registration of applications : Respond to user requests via the ticketing tool or by phone (if justified). Document each request precisely in the ticketing system. Analysis and understanding of requests : Understand the users request and, if necessary, ask for clarification to complete the information. Categorization and prioritization : Ensure the correct categorization and if necessary, recategorize requests. Apply the appropriate level of impact in accordance with incident management processes. Transfer and collaboration with Level 2 teams : Escalate requests to the appropriate teams....

Support time trouble shooting and resolution, ticket management, escalation, knowledge base user training, advance trouble shooting system and application support, route cause analysis, remote support collaboration, purchase and alignment Perks and benefits Will be informed later

Role :- Global Service Desk Agent (Permanent Role) Experience : 1 to 2 years (relevant service desk only) Interview- Face to Face Interested don't hesitate to call/wtsapp - 7892648654 Apply URL :- https://foeurope.my.salesforce-sites.com/jobboard/JobRegister?JobId=a1hSa000002NIJFIA4 Job Overview:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrence...