867 Ticketing Tools Jobs - Page 5

Job Details: Position: IT Help Desk Executive Location: Gurugram 6 Days Working / Work from office Max Budget 3.5LPA Essential Duties and Responsibilities: 1+ years of IT experience with Help Desk Support. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries/tickets on time either in person or over the phone or via tickets. Write training manuals. Maintain the daily performance of computer systems. Respond to email messages for users seeking help. Ask questions to determine the nature of the problem. Walk the customer through the problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur Regards Varsha Batra E.varsha.batra@igtsolutions.com M,+9108527123018

Walkin Drive at Nagpur Office (Job location- Pune/Bangalore) Dates - 23rd & 24th of July 2025. Service Desk (Technical Voice Process) Customer Service (International Voice Process) Walkin with your updated Resume (only relevant experiences & immediate Joiners would be prefreed). Infosys Limited Nagpur SEZ , Co- Developer Plot No:7 , Sector Special Economic Zone Mihan Notified area , Incubation Center Ground Floor Nagpur, Maharashtra 441108

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Address user tickets regarding hardware,software & networking Knowledge of troubleshooting,Ethernet & IP configuration 2015 to 2025 batch can apply

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2 - 4 years of experience in IT Service Deskto join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to Vigneshwaran.Suresh@cognizant.com. Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekends ? Highest Qualification? Additionally, we would like to schedule a F2f interview with you on 26th July 2025. Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience.

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joiners) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR AREESHA 9628373763 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 YAGYANSHI- 9821182648 SIYA-7565006262 NOTE ------ ## WE ALSO HAVE OPENING WITH CNX IN DIVYASHREE TOWER --- BANNERGHATTA --- ROAD FOR SEMI TECH SUPOORT VOICE ROLES -- SALARY --UPTO RS 4.78 LPA FOR CANDIDATES WITH 1 YEAR VOICE EXP ONE SIDE CAB / 5 DAYS WORKING CALL -- ANY OF THESE HRS FIOR THIS PROFILE MAHVISH 9628373766 SIMRAN 9821182647 DEVIKA - 9821182651 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

As the Manager for 24x7 Application Support at TransUnion, your primary responsibility will be to ensure the smooth and efficient operation of mission-critical applications in a round-the-clock support environment. This role involves overseeing support teams to maintain high performance and morale, managing incidents promptly to minimize downtime and impact, ensuring service levels are consistently met or exceeded, and coordinating with various stakeholders to maintain system uptime and reliability. In addition, you will proactively identify potential issues to prevent disruptions, continuously improve service delivery processes, and ensure that application performance aligns with business objectives. Key Roles and Responsibilities: - Service Delivery Management: Oversee the 24x7 support services for all critical business applications, ensuring high availability and timely resolution of incidents and requests. Manage and ensure adherence to service level agreements for response times, resolution times, and overall service quality. Coordinate with cross-functional teams to ensure seamless application support. - Incident Management: Ensure timely identification and resolution of high priority incidents to minimize business disruption. Oversee the incident management process, ensuring incidents are logged, tracked, and escalated appropriately. Implement long-term solutions for recurring application issues. - Team Leadership and Support: Lead and manage the 24x7 support team, ensuring they are adequately staffed and trained to handle the demands of continuous application support. Provide leadership and mentoring to team members, setting performance goals and fostering a collaborative environment. - Continual Service Improvement: Proactively identify areas for improvement in application support, implement enhancements to processes, tools, and technologies. Monitor application performance and trends to ensure service continuity and work with other teams to reduce incidents. - Stakeholder Communication and Reporting: Serve as a primary point of contact for key stakeholders, providing regular updates on application performance, incident resolution, and service metrics. Produce reports on application support performance and ensure compliance with regulatory and security requirements. - Risk and Compliance Management: Ensure that the application support service complies with relevant regulatory and security requirements. Monitor and address security vulnerabilities related to supported applications and ensure proper backup, disaster recovery, and business continuity plans are in place. Qualifications: - Experience: 10+ years of experience in application support and IT service management with 2-3 years in a leadership role. Proven experience managing 24x7 support environments for mission-critical applications. Strong understanding of ITIL processes and experience with monitoring and ticketing tools. - Skills: Excellent leadership and team management abilities, strong communication skills, ability to manage high-pressure situations, analytical mindset, and ability to deliver high-quality support. - Certifications: ITIL Foundation Certification preferred. This is a hybrid position that involves performing job responsibilities both virtually and in-person at an assigned TransUnion office location for a minimum of two days a week. As the Manager I, Applications Support at TransUnion, you will have a significant impact on ensuring the seamless operation and performance of critical applications while leading a dedicated support team to success.,

As a VMware System Admin [L1] with 2 to 4 years of experience, your role will involve providing System Admin Support Services to enhance service quality for business users. Your responsibilities will include installing and administering VMware solutions, defining multiple VMs on single hosts, supporting Windows and Linux OS on VMware, addressing incidents related to VMs, working on patching and RFCs, coordinating with other technical teams to address performance issues, proactively handling alerts, and ensuring timely closure of tickets. You must possess strong skills in monitoring alerts, troubleshooting VMs, and basic Windows Server System troubleshooting. Additionally, knowledge and skills in ticketing tools are required for this role. This is a full-time position based in Mumbai, Maharashtra. The job also offers benefits such as health insurance, Provident Fund, performance bonus, and yearly bonus. You will be working in person to deliver the required support and services to the organization.,

As an experienced Windows + VM ware professional with 8 to 10 years of expertise, you will be responsible for hands-on administration of all IT infrastructure services, focusing on compute, networking, identity, and VMware services. Your role will involve providing tier 2 and 3 end user support as necessary. Your key responsibilities will include being a subject matter expert in VMware, DNS, DHCP, Active Directory, and Windows Server enterprise. You will be expected to have hands-on experience with VMware technologies such as Exsi, including tasks like version upgrades, template creation, resource upgrades, patch updating, and host patching. Additionally, you will manage physical servers, handle BIOS and firmware updates, RAID configurations, and certificate server management. Your advanced knowledge of DNS, DHCP, Kerberos, and Windows Authentication will be crucial for the smooth operation of IT infrastructure. In this role, you will be responsible for Windows virtual environment administration, including GPO management, troubleshooting OS-level issues, and providing end user support when needed. You will also oversee backup and patching activities, identify and troubleshoot server-related resources, and conduct routine auditing for continuous improvement and cost optimization. Furthermore, you will be involved in risk management, secure identity authentication, and infrastructure vulnerability remediation. You should be capable of working independently, be available for night and weekend shifts, and handle additional assigned duties efficiently. Your expertise in Azure, Azure AD, IAM, O365 Defender, Veeam backup, Dell EMC storage, AWS, and various ticketing tools will be essential for creating VMs, managing user access, fixing vulnerabilities, and handling reporting tasks. Your ability to connect with vendors, resolve issues, and troubleshoot OneDrive problems will be highly valued in this role. Overall, your proficiency in a wide range of IT infrastructure technologies and tools, along with your problem-solving skills, will be instrumental in ensuring the smooth operation and security of the organization's IT environment.,

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Hiring for US based Multinational Company (MNC) We are looking for a skilled and customer-focused Service Desk Engineer to join our IT support team. The successful candidate will provide first and second-line technical support to internal users and external clients, ensuring timely resolution of IT issues and excellent customer service. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, mobile devices, and other IT systems. Escalate complex issues to appropriate teams or vendors as necessary, following escalation procedures. Monitor and respond to service desk tickets within agreed SLAs. Install, configure, and maintain IT hardware and software, including operating systems and business applications. Create and update documentation, user guides, and FAQs to assist users and improve knowledge sharing. Set up new user accounts, email configurations, and access permissions in line with security policies. Participate in IT projects, deployments, and upgrades as needed. Maintain asset inventory and ensure accurate record-keeping of hardware and software licenses. Provide excellent customer service and follow up with users to ensure complete issue resolution. Proficiency in Windows and macOS operating systems. Working knowledge of Office 365, Active Directory, and remote desktop tools. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice).

Location: Oragadam, Tamil Nadu Experience: 1+ years Working Days : 6 days (Rotational week off & National Holidays) What is role is all about The Diagnostic Support Engineer (DSE) will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7 The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently The responsibilities would include: 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2) Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues Critical DTCs: For vehicles with critical DTCs (e-g , "Service Now" category), guide them to the nearest dealer Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicles location Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status KPI Tracking: Track and report KPI targets in the required format Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement Who are we looking for The requirements to apply for these positions are as follows: Experience in Diagnostic support, vehicle service, or command centre operations Strong problem-solving and communication skills for guiding customers and coordinating with dealers Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN) Ability to work in a 24/7 environment and handle critical issues efficiently Qualifications: BE/BTech/ Diploma

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2- 4 years of experience in IT Service Desk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details. Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- JD: Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines. Record all End user transactions in Remedy ticketing tool. Responsible for maintaining SLA/KPIs for self. Responsible for providing quality deliverables and enhancing customer satisfaction Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User) Contribution to knowledge management by updating/creating the knowledge articles Adherence to security and compliance requirements Adherence to communication etiquettes Quality Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs Contribute to and participate proactively in knowledge sharing sessions Contribute to continuous service improvement plans (CSI) Analyst under Batch Process Monitoring Should Monitoring all the in-scope process/jobs. Notifying in case of any challenges in the process. Preparing handover of Batch Process Monitoring report at and sharing it with the next shift members, at the end of each shift. Notify the lead immediately in case of complaints and escalations Participate on daily basis and discuss technical/Process updates. Acts as Incident Analyst/Service Request Analyst and responsible for the Day to day operation of the Incident Management/Service Request management process. Organization: Participate in all organizational events and knowledge sharing forums Adherence to Organizational policies and processes (including Cognizant’s security policies, Learning Plan, timelines etc.)

Job Description: DHL Fulfilment Network is a global product we sell to our customers as highly standardized and replicable. The product is designed for fast rollout and fast adoption, but one of the key elements of the product is the capability to keep the run activity stable and implement a full continuous upgrade concept, ensuring enhancements and reliability. This includes the ability to keep upgrading / patching the product properly as well as respond to incidents and resolve issues. The run activities include support to all our operations globally, providing first contact with sites in case of problems and be accountable for issues raised during the assigned shift. The ideal candidate will have hands-on experience in IT service management and a good understanding of warehousing and transport operations. The role supports the execution of standardized processes and procedures defined by the global organization, working in close collaboration with the regional coordinator and the global service management team. Ability to follow and apply standardized ITIL-based processes Strong problem-solving attitude and customer-oriented mindset Proactive attitude, problem-solving mindset, and willingness to learn new systems and processes Comfortable working in shifts and within a distributed global team Familiarity with ticketing tools and basic troubleshooting across infrastructure and applications Good communication skills in English, both written and spoken Provide first-line support for incidents and requests coming from operations, escalating when necessary, according to defined procedures Ensure timely response and resolution to issues within the assigned shift, minimizing impact on warehouse and transport operations Maintain up-to-date documentation of issues, resolutions, and known errors within the knowledge base Collaborate closely with other shifts and regions to ensure seamless handover and global coverage Actively monitor the system health and proactively report deviations

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/service requests as per standard SLAs/Turnaround Times. Perform additional support tasks as assigned by the Team Lead. Strong interpersonal ability to interact with teams across various sites/branches and within the organization. Would be the Primary escalation point for all blockages in the pipelines. Diagnose issues effectively and efficiently, completing all troubleshooting steps and escalation forms, as necessary. Must be able to prioritize or de-prioritize the customer incidents or requests considering business impact and urgency. Responsible for maintaining SOPs Continuously improves customer service, productivity, and process improvement. Confers with the Team Lead/Manager daily to clarify priorities, processes, and assignments and to discuss any issues therein. Willing to work in rotation during holidays/weekends. (Regular working hours are daytime business hours). Responsible for handling calls and emails for issues reported by the internal team and getting the same addressed as per SLA. Responsible for the Onboarding and Off-boarding process of Aakash employees in collaboration with the HR team. Maintaining the sanctity of the credentials for all Products as per security norms. Responsible for setup requirements across Products. Maintain exchange of regular communication with cross-functional teams. Qualification/ Experience 0-1 years of experience in an L1/L2 technical support assignment independently communicating with clients. Working knowledge of SQL queries, PS Queries and Java scripts is preferred. Familiar with any one ticketing tools like- Sapphire, JIRA. Knowledge of Excel. MCA is preferred. Skills Should have a fair knowledge of the Application Support Process and software development lifecycle (SDLC). Strong oral and written communication skills. Comfortable working on SQL queries.

Job Title: Desktop Support Engineer /IT support(L2) Location: Muddapur, Karnataka Experience: 4 - 9 Years Education: Any Degree Preferred: Males only Joining: Immediate Joiners Preferred Working Days: 6 Days Working Job Description: We are looking for an experienced Desktop Support Engineer/IT support- L2 The ideal candidate should have hands-on experience in: Desktop/Laptop troubleshooting (hardware & software) Microsoft Outlook configuration & troubleshooting Installing and supporting operating systems & common applications Printer, scanner, and peripheral support Network basic troubleshooting User support via remote tools and on-site as needed Key Skills: Desktop Support, Outlook Configuration, Troubleshooting, Hardware Support, OS Installation, Network Basics Interested candidates can share their resume to Email ID: anwar.shaik@locuz.com

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your telephonic interviews scheduled kindly call/Whatsaap *Ayush 8109195240 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Linux Admin 6+ years of Linux administration Experience. Roles/Responsibilities 1. Installation of Red Hat Enterprise Linux/ CentOS 7 & 8 on Virtual and Physical environment. 2. OS hardening, troubleshooting & kernel parameter tuning. 3. Creating and maintaining user's according to application requirements. 4. OS Patching and maintaining, creating local & satellite repositories, installation of packages. 5. NFS Server and client maintenance. Storage LUN addition to Oracle DB servers. 6. Apache, Tomcat installation, configuration and upgrade. 7. Daily server health check and monitoring the server health. Try to pull a Health check status report using shell script and automate it. 8. Responsible in handling tickets and close as per SLA, responsible in providing RCA for MI's. Skill Set: 1. Red Hat certification. 2. VMWare or Hyper-V knowledge. 3. Basic Networking knowledge. 4. Basic Storage and Backup Tools knowledge. 5. Red Hat satellite server knowledge. 6. LDAP, NFS server and client, Apache, Tomcat, Jenkins installation and configuration knowledge. 7. Good to have experience in Vulnerability Management. 8. Shell scripting and automation knowledge. 9. Knowledge in ticket tools like SNOW mandatory. Required Skills Red Hat Enterprise Linux,Linux Server Administration,Snow,Vmware

To provide world-class service to all small business customers in a customer-centric environment Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin. Required Candidate profile Good knowledge in the Installation of Hardware & Software Work on Client Servers like Windows, Linux, UNIX.Cab Facility,Good communication skills candidates need to apply.

Hiring for Technical Voice support Must have min 2y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8529546798 (Divisha)

Job description Experience range : 2 to 5 years Job Locations : Bangalore Work model : 24*7 (weekends) & Nightshifts during weekdays (Note : Fixed Week-off) Notice period : Immediate/Short Joiners/Serving np (Mandatory) *Note : Only Candidates who meets the above criteria will be contacted soon. About the Role We are hiring a Senior Support Analyst to be part of our Wealth Management IT Application Production Support (APS) team. This is a mission-critical L2/L3 production support role, responsible for ensuring the stability and smooth operation of wealth management systems. Key Responsibilities Monitor IT systems, batch jobs, and network alerts using Autosys, Nimsoft, and SolarWinds Handle incident and service requests using ServiceNow Perform root cause analysis and ensure timely resolution of recurring issues Support infrastructure maintenance activities Generate daily operational reports for various business lines Manage AS400 user accounts for Wealth Management systems Maintain and update knowledge base documentation (Confluence) Collaborate with global support and IT teams on incident resolution Ensure SLAs are met and escalate critical issues when needed Key Skills & Qualifications 2 5 years of experience in IT infrastructure or application production support Strong knowledge of Unix/Linux, Windows, and AS400 platforms Hands-on experience with Autosys job scheduling Familiarity with monitoring tools like Nimsoft and SolarWinds Experience using ServiceNow or other ITSM ticketing tools Excellent troubleshooting, communication, and documentation skills Ability to work in rotational shifts (including weekends and holidays) Bachelors degree in Computer Science, Engineering, or a related field Preferred Attributes Exposure to the banking or wealth management domain Process-driven with strong attention to detail Team player with client-focused mindset Ability to adapt to change and contribute to process improvements Why Join Us? Be part of a global banking leader with a strong presence in the Asia-Pacific region Work with cutting-edge tools and global teams Access to continuous learning and growth opportunities Inclusive and collaborative work culture Interested? Apply now to become part of a global organization.

Desktop support Engineer (L1) - Immediate Joiners Preferred - Coimbatore Exp: 2+ yrs Key Responsibilities: Provide first-level technical support for desktops, laptops, printers, and peripherals. Install, configure, and troubleshoot OS, software, and hardware issues. Respond to support tickets via phone, email, or in-person. Escalate unresolved issues to L2 support or relevant teams. Maintain asset inventory and documentation. Required skills: Basic knowledge of Windows OS, Ms. Office and networking. Good communication and problem solving skills.Ability to work in shifts *******************************************************************************************If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

As a Support Engineer, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will work closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. You will follow ITIL best practices, adhere to organizational processes, and participate in proactive initiatives to improve service quality. Key Responsibilities: Incident & Service Request Management: Resolve L1 incidents and service requests within agreed SLAs. Understand priority and severity of issues based on ITIL practices and customer agreements. Analyze repetitive s to identify high-ticket-generating Configuration Items (CIs). Follow runbook troubleshooting steps and contribute to runbook updates for continuous improvement. Ticket Management & Escalation: Escalate unresolved tickets within the organization or to customer peers as per SLA guidelines. Understand the Operational Level Agreement (OLA) between delivery layers (L1, L2, L3) and route tickets accordingly. Ensure timely follow-up on tickets, managing ticket backlogs and ensuring resolutions within agreed timelines. Ensure effective communication with respective teams and customers, based on defined processes. Collaboration & Stakeholder Management: Collaborate with different delivery towers to resolve tickets within SLA. Document and share learnings for self-reference and knowledge sharing. Participate in team and organizational-wide initiatives to improve service delivery. Lead customer and vendor calls, organize meetings with stakeholders, and actively contribute to Root Cause Analysis (RCA) meetings. Software Installation & Configuration: Install and configure software, tools, and patches as required to ensure the smooth running of customer environments. Process Adherence: Follow and adhere to organizational and customer-defined processes. Consult with mentors or senior team members when in doubt or when process clarification is needed. Abide by company policies, business conduct standards, and best practices. Training & Development: Complete all mandatory training requirements on time, as defined by the organization and customer. Provide on-the-job training and mentorship for new team members. Set personal performance goals and actively seek continuous feedback from peers and managers. Performance Management: Regularly update FAST Goals in NorthStar and track progress. Set goals for mentees and provide constructive feedback for their development. Assist new team members in understanding customer environments and expectations. Required Skills and Knowledge: Technical Skills: Understanding of customer infrastructure and the ability to correlate system failures. Ability to use ITIL practices for incident and service request management. Familiarity with common troubleshooting steps and runbook usage. Communication Skills: Strong communication skills to lead customer/vendor calls, meetings, and collaborate effectively with cross-functional teams. Collaboration & Stakeholder Management: Ability to work across multiple teams, driving timely resolutions and sharing knowledge. Problem Solving: Analytical mindset with the ability to resolve incidents and provide solutions within SLA. Customer Focus: Strong focus on meeting customer needs and delivering high-quality service. Desired Qualifications: Basic understanding of ITIL practices and frameworks. Prior experience in L1 or similar technical support roles. Familiarity with ticketing tools and service management platforms. Additional Requirements: Ability to adapt to a fast-paced work environment and meet deadlines. Willingness to participate in continuous learning and skill development. Required Skills Service Desk, Active directory, ITIL

Work Location: Ahmedabad Work type: Consultant for minimum 6 months contract period Looking for Immediate joiners Please share your updated profile to sugantha.krishnan@acldigital.com Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Advanced Knowledge of operating systems, software applications, and remote connection systems. Advanced knowledge of antivirus software. Good problem-solving of hardware and network connectivity issues and multitasking skills. Coordinate with vendors to resolve technical problems with computing equipment and software. To set up and manage user accounts and permissions to consent access to a network. Setting up the Organizations computer system to meet specific business requirements Monitoring day to day computer performance. Update and maintain the computer inventory and equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, AV systems connections. Endorse and apply upgrades to systems to ensure durability. Assist in technical upgrading and maintaining of entire systems. Good Verbal and written communication skills

Open to freshers with CS/IT background Handle client issues, debug errors, and support integrations Must know basic SQL, API usage, and troubleshooting Remote work with paid training provided