2794 Ticketing Tools Jobs - Page 5

KEY RESPONSIBILITIES 1. AI System Development Design and develop Agentic AI architectures using LLMs, tool-calling frameworks, and autonomous reasoning capabilities. Build AI chatbots for customer support, technical troubleshooting, and workflow automation. Create scalable pipelines for intent classification, retrieval-augmented generation (RAG), conversation orchestration, and memory systems. 2. Application & Workflow Engineering Build full-stack AI applications using Python/Node.js, vector databases, cloud platforms (AWS/GCP/Azure), and modern AI frameworks. Implement multi-agent systems for complex support journeys (triage troubleshoot resolution escalation). Integrate with external syste...

Experience -3-4 years. Location - Hyderabad and Bangalore Shift Timings: - Flexible Mode of work - WFO. Shift Timings: (5:30 AM 2:30 PM) ( 8:30 AM 5:30 PM) (11:00 AM 8:00 PM) (Should be willing to work rotational night shifts, as needed.) 6. Education: B.E/B.Tech is mandatory for this skillset Job Description: Required Technical Skills: Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting. Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to...

Should have the working knowledge on Ticketing Tool, able to handle day to day troubleshooting of Laptops, Desktops, Printers, Wi-Fi , Barcode Printers , Barcode Scanners.

Should have the working knowledge on Ticketing Tool, able to handle day to day troubleshooting of Laptops, Desktops, Printers, Wi-Fi , Barcode Printers , Barcode Scanners.

*Candidate with good English communication skills* Location: Noida Shift: Rotational (including Night Shift) Job Description We are looking for an experienced Desktop Support Engineer with 2-6 years of hands-on experience in IT operations, end-user system management, and cloud/server environments. The ideal candidate should have strong troubleshooting skills, good communication, and the ability to work in a dynamic support environment. Key Responsibilities Installation, configuration, and troubleshooting of end-user systems (laptops/desktops). Provide technical support for Windows 10 & Windows 11 environments. Manage and troubleshoot Office 365 applications and services. Handle issues relate...

Experience : 2+ Years Location : Ahmedabad ( Gujarat ) Shift Timing : Rotational Shift Preferred : Immediate to 15 Days Roles & Responsibilities Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the bac...

If The JD Matches Pin Me Your CV To This Number: 6366222425 Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as ...

Our Company We re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We re crucial to the company s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Greetings from KVC CONSULTANTS LTD. We are looking for people FRESHERS for TECHNICHAL SUPPORT ROLE IN PUNE *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Key Highlights * Graduates fresher * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good * fresher with tech knowledge sal upto 3lpa *1 year+ International Technical support Experience sal upto 5.5lpa *2 year+ Int tech support experience sal upto 6.5lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s...

Hiring for CMM5 Level Org!!Good oral and written communication Basis service desk & ticketing tool knowledge Should have knowledge of Ms Office and basic operating of computer Required Candidate profile Qualification: Graduate Location: Lower Parel Expereince:1 to 2 Years snehap@peshr.com/7021769496

ROLE : DESKTOP SUPPORT ENGINEER L1 Excellent Communication Skill Exp 1-2 Years Location :- Mumbai ( Jogeshwari - Mumbai ) Notice Period:- Immediate Joiners Work Mode : 6 Days working Only Male Candidates • Experience in working on Network devices/Servers • Should have Exp on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8) • Should have knowledge on first level hardware and local network troubleshooting. • Troubleshooting of Browser related issues • Exp of DNS/DHCP/Windows AD • Installation of software • Understanding of ITSM tool and ticket handling • Good communication skills • Good understanding of supporting Laptop /Tab/iPads as well. • Provide technical suppor...

*Experience in installation, configuration & troubleshooting of desktops, laptops, printers & scanners. *Good knowledge of Windows OS, MS Office/O365 and basic Active Directory/user management. *Basic network troubleshooting

Only For Pune | Technical Support International BPO FRESHERS CAN ALSO APPLY Exp Candidates Can Also Apply Must Have Excellent Communication Skills Only Immediate Joiners Can Apply Only International Process Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For Pune INTERNATIONAL US VOICE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA to 5.5 LPA based on experience and performance) Graduate / UG (any s...

Only Immediate joiners Excellent communication skills US customer support experience is mandatory. Key Responsibilities: Respond to incoming support requests via phone, email, or ticketing system. Provide first-level troubleshooting for hardware, software, and peripheral issues. Assist users with password resets, account access, and basic configuration support. Escalate unresolved issues to Level 2 or appropriate technical teams. Log and track support requests using the IT ticketing system. Follow documented procedures and contribute to internal knowledge base articles. Maintain professionalism and clear communication with end-users Troubleshoot and resolve common Level 1 issues, including: ...

TSE- tec support, app support 1 year exp skilled in marketo - added advantage Tech support associate or app support Knowledge SQL. HTML, Java scrip added advantage Rotational shift role

Ticket Processing Support, Email Processing Telephonic Support Support, Handling centralize mail box/ VPN L1 support Access Management Wintel L1 Support Domain ID Creation, Access Management etc DBA L1 Support (Password Reset and ID Creation)

We are Urgently looking for Application Support / Production Support / Software Support position in Navi Mumbai (Airoli) Skills : Dynatrace, Grafana , Ticketing , Monitoring, Servicenow , API , SQL , Linux. Work location : Navi Mumbai (Airoli)- Work from Office Experience : 1- 3years Role & responsibilities Extensive hands-on experience with Dynatrace: Design, configuration, management of agents, modules (e.g., Distributed Tracing, Logs, RUM, Synthetics), and advanced features (e.g., DQL, Grail). Proficiency in Grafana: Dashboard design and development, experience with various data sources, and understanding of visualization best practices. Strong understanding of observability concepts: Met...

Ticket Processing Support, Email Processing Telephonic Support Support, Handling centralize mail box/ VPN L1 support Access Management Wintel L1 Support Domain ID Creation, Access Management etc DBA L1 Support (Password Reset and ID Creation)

Responsibilities: * Manage end user requests via phone, email & chat * Provide technical assistance with software, hardware & networking issues * Collaborate with IT team on system updates & maintenance Provident fund

Role & responsibilities Responsibilities Provide L2 technical support for AWS enterprise customers Troubleshoot issues across EC2, S3, IAM, VPC, RDS, Lambda & CloudWatch Handle incident tickets & escalate to Tier-2 when needed Work with global AWS teams in a 24x7 support model Create documentation, KB articles & incident reports Continuously enhance AWS skills & contribute to knowledge sharing Required Skills Active AWS Certification (SysOps or Solutions Architect) 8+ yrs AWS hands-on experience EC2, S3, IAM, VPC, RDS, Lambda, ELB, Route 53 CloudWatch monitoring & alerting Shell Scripting Strong troubleshooting & communication skills Ticketing tools experience Preferred candidate profile Exp...

Position Description Position: Technical Support - Proficient Company: Inspiroz IT Services Pvt. Ltd. (Inspiroz) Location: Ghansoli, Navi Mumbai Position Background: Inspiroz is searching for an experienced Technical Support Engineer- Proficient to join our team for one of our clients. Technical Support - Proficient will be responsible for providing remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, advanced troubleshoot skills and resolve technical issues properly ...

Walk-In Drive @ Infosys BPM Launch Your Career in Service Desk Interview Locations: Hyderabad (Interview), Working Locations: Pune Walk-In Dates: 13th December 2025 Time: 10:00 AM to 1:00 PM Venue: Infosys Limited Gachibowli Hyderabad Building number -B2 Ground floor, Landmark : opposite ISB College Mode: 100% Work from Office (WFO) Who We Are Hiring Were on the lookout for Service Desk expertise (1-3 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong! Open Roles: Service Desk Location: Pune Work Mode: Work from Office Shifts: 24x7 rotational (Including Night Shifts) Experience: ...

Job Description: Helpdesk Support Spanish Language Location: Hyderabad Experience: 1–4 years Shift: Rotational shifts / 24x7 support About the Role This position is ideal for candidates who are fluent in Spanish and capable of providing high-quality technical and customer support to global users. The role involves handling IT service desk requests, troubleshooting basic technical issues, and ensuring smooth communication with Spanish-speaking clients and stakeholders. Key Responsibilities Provide IT Helpdesk support to end-users through calls, emails, chats, or ticketing tools. Handle and resolve Level-1 technical issues such as password resets, access issues, VPN connectivity, printer probl...

Job Opening: Customer Service / Technical Support Executive (Inbound Voice) Locations: Noida / Hydrabad Process: Billing (B2C) or Tech Support Role Handle inbound customer calls billing queries (for B2C billing) or basic technical support. Resolve customer issues/complaints, provide assistance over phone, aim for first-call resolution. Document customer interactions, update records, escalate complex issues when needed. Provide friendly and professional customer service, communicate clearly and respectfully. Qualifications & Skills Undergraduate / Graduate pass (any stream). Good English communication skills spoken fluency & comprehension. Basic computer knowledge (typing, using CRM or call-c...

Role & responsibilities Responsible to drive & manage maintenance & support, effectively towards completion in time using resources judiciously & effectively and high productivity. Ensure all relevant incident/service request details received pertaining to SAP are allocated categorization and prioritization codes Ensure resolution of L0/L1 level incidents/service requests like within agreed timescales Escalate incidents/service requests that are L2 level and above to the SAP enhancement team Ensure communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. Close all resolved incidents, requests and other calls Provide firs...