2168 Ticketing Tools Jobs - Page 5

Job description Title : Support Engineer - 2 Roles and Responsibilities: Job Summary: The Support Engineer is the initial point of contact for technical support requests, troubleshooting, and problem resolution. This role is responsible for providing front-line support to end-users, triage and resolution of basic technical issues, and escalating complex problems to higher-level support tiers when necessary. Key Responsibilities: 1. Identifying customer issues and diagnosing the root of the problem. 2.Providing basic troubleshooting and guidance to customers in resolving their issues. 3.Answering FAQs related to products or services, features, general usage questions. 4.Logging customer inter...

Hiring - Technical Support Executive Exp- min. 1 year in international technical voice Location:- Pune, Bangalore CTC: 4-7 LPA + incentives WFO / 24*7 shifts Contact/ Drop your cv at - Gaurav (9653852049), gaurav.ghrs@gmail.com Required Candidate profile Excellent communication skills Should have a good knowledge of ticketing tools and service desk Willing to work in night shifts Able to work in an inbound process. Perks and benefits Shift allowances + Incentives Cab facilities

We are seeking a highly organized and technically savvy Information Security Technical Program Manager (TPM) to drive cross-functional security programs, ensuring alignment between engineering, compliance, product, and business teams. The Infosec TPM will play key role in the planning, execution, and delivery of critical security initiatives, with a focus on cloud security, secure SDLC practices, risk management, audit readiness, compliance, security awareness and policy/process governance. This role requires strong project/program management skills, a deep understanding of security best practices, and the ability to communicate effectively with both technical and non-technical stakeholders....

Looking for L1 Support Engineers (Freshers) to provide first-level technical support. Resolve basic IT issues, escalate tickets, and ensure smooth end-user assistance across systems. Male Freshers (2020 - 2024) passed outs are eligible. Required Candidate profile Any Graduate/Diploma in IT/CS. Basic knowledge of OS, hardware & networking. Strong communication, problem-solving, and eagerness to learn. Female candidates are not eligible for this Job.

NOC and IT Operations Support Provide Tier 1 Eyes on Glass Monitoring and Event Management support from an offshore delivery center. Monitor and manage batch processing, job scheduling, job reruns, and file transfers (e.g., Tidal, MOVEit). Support proactive incident management, triage, escalation, and resolution using ServiceNow and Dynatrace. Maintain and update SOPs and knowledge base articles with CareSource support teams. Major Incident and Problem Management Adhere to CareSources Major Incident Management (MIM) protocols. Facilitate root cause analysis and development of corrective actions for recurring issues. Collaborate with internal teams to reduce alert fatigue and optimize alert t...

Position : Global Support Associate Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly and professionally to ticket...

The team This resource will be part of IT Service Desk (Asset Engineer), based out of Hyderabad. The role We are looking for someone who has good experience in IT Assets management, Flexera tool, good communication skills, Knowledge on excel. What youll bring 3 to 5 years of experience in Asset management Have good ability in handling asset management, tracking and handling Should have knowledge on Flexera tool or any relevant asset management tools. A team player in a dynamic environment Experience in any ticketing tools Good communication skills Key Behavioral skills: Accountability & Ownership, Ethics & integrity

Desktop Support, Basic network Active directory Hardware- Laptop, Desktop Outlook 365 Ticketing tools DHCP/DNS Troubleshooting

He/She will be the sole point of contact between the business unit and Information Technologys Application Development team and Vendors. Person hired will be responsible for following activities : Strong knowledge and debugging skills in SQL Server Stored Procedures and Database Queries Strong knowledge on Windows Should be able to deploy projects and bug fixes to production. Identify high priority incidents and escalate to management. Assist with client support reporting. Should be able to write PLSQL/SQL queries.

Act as the first point of contact for all IT-related inquiries and support requests (phone, email, chat, in-person) Experience with ticketing tools (e.g., ServiceNow, Jira, Zendesk) Should have an experience with Vendor coordination, Asset Management

Experience: Min 1 yr in International Tech Support (Voice) Qualification: ANY Graduate CTC Up to 5.5 LPA + Perks 24*7 & Night Shifts 2-way cab 5 Days Working, 2 Days Rotational Off Immediate Location Hinjewadi, Pune. Contact: HR Payal 9257655181

Java, Spring, Hibernate,REST APIs to support, monitor,maintain existing applications.The role involves incident troubleshooting, enhancements,system optimization in Agile/Waterfall environments with to ITIL,ticketing tools,24x7 operational support.

Job Summary: The Information Technology Helpdesk Engineer is responsible for installing, configuring, maintaining, and supporting the organizations IT systems, hardware, software, and networks. The role ensures smooth operation of IT services, security compliance, and timely resolution of technical issues across departments. Key Responsibilities: Install, configure, and maintain computer hardware, operating systems, and software applications . Manage network devices , routers, switches, and firewalls to ensure secure connectivity. Provide technical support and troubleshoot issues related to systems, networks, and end-user devices. Monitor system performance and ensure availability, reliabili...

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email chat applications and Call support to give clients quick answers to simple IT issues.. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.. Experience :1 3 years. Shifts:Rotational Shifts. Location:Ahmedabad (#WFO). Responsib...

About us: Working at Tech Holding isnt just a job, its an opportunity to be a part of something bigger We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients Our founders and team members have industry experience and have held senior positions in a wide variety of companies- from emerging startups to large Fortune 50 firms- and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability Technical Support Engineer responsibilities include resolving network issues, configuring operating systems a...

Job Summary: The System Engineer will be responsible for designing, implementing, maintaining, and supporting the organizations IT infrastructure. This includes servers, networks, storage systems, and cloud platforms. The ideal candidate will ensure system reliability, security, and performance to support business operations and growth. Key Responsibilities: Design, deploy, and manage Windows/Linux servers and virtualization environments (e.g., VMware, Hyper-V). Monitor system performance, troubleshoot issues, and ensure maximum uptime and efficiency. Configure and maintain network infrastructure (LAN, WAN, firewalls, VPNs, load balancers). Implement and manage cloud environments (AWS, Azure...

As a SAP PI/PO Professional at YASH Technologies, you will be responsible for the following key responsibilities: - Experience with SLD components such as Technical system, Business system, Product, The software component, Software component version, etc. - Proficiency in SAP PI architecture, ESR, iFlows, ICO, and BPM. - Ability to handle web services effectively. - Knowledge of security modules including configuring encryption PGP, RSA module & keynote generation, and concepts of RSA algorithm. - Familiarity with Enterprise Services (and Proxies) and SAP ECC focusing on Partner Profiles, IDOC Layer, ABAP proxy, P2P, Master data. - Expertise in PI administration and using standard Modules & ...

As a Customer Support and Service Desk - Voice Process executive at Infosys BPM Ltd., your role will involve providing first-level resolution to customers, diagnosing and troubleshooting technical issues, and escalating complex problems when necessary. You will be responsible for delivering exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. Building rapport with customers through active listening, effective communication, and attention to detail is crucial. Handling customer objections and concerns efficiently to ensure a smooth resolution is also part of your responsibilities. It is important to document and track customer interactio...

As a Technical Support Engineer for global Microsoft Power BI customers, your role will involve providing support and services through phone, Teams, and email communications to resolve customer issues. You should have excellent communication skills to effectively interact with customers worldwide. Additionally, you must be willing to relocate to Hyderabad, work from the office, and be available for night shifts according to Pacific Standard Time 24/7. Key Responsibilities: - Minimum 2 years of experience with knowledge of Power BI and SQL, with a bonus if familiar with SSAS and SSIS. - Proficiency in Power BI Desktop, Power BI Service, gateways, Power BI administration, etc. - Familiarity wi...

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Sterling B2B Integrator Good to have skills : Managed File TransferMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:IBM Sterling B2B Integrator / Managed File TransferAbout The Role :We are seeking a skilled and motivated Sterling File Gateway (SFG) / MFT Specialist to join our operations team. The ideal candidate will bring strong experience in managing secure file transfers, working ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Good to have skills : AAAP (Accenture Advanced Analytics Platform) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, troubleshooting ...

Hiring Support Engineers (Freshers) to manage hardware/software issues. Troubleshoot networks, install systems, handle tickets & ensure smooth IT operations for end-users. Strictly looking for Freshers only. (Chennai based) Required Candidate profile Any Graduate/Diploma with basic OS, hardware & networking knowledge. Strong communication, problem-solving & eagerness to learn. Only Male Candidates Freshers (2022 - 2024 passed outs) can apply.