2184 Ticketing Tools Jobs - Page 40

Key Responsibilities: Act as the first line of support for IT-related issues via phone, email, or ticketing system. Perform remote troubleshooting using diagnostic techniques and targeted questions. Escalate unresolved issues to higher-level support teams. Maintain accurate records of issues and resolutions in the service desk system. Provide timely updates to users on the status of their requests. Assist in the setup and configuration of hardware and software. Monitor and maintain IT systems and networks. Identify and suggest improvements to service desk processes and tools. Required Skills & Qualifications: Proven experience in a help desk or technical support role. Strong knowledge of Win...

We seek an IT Support to provide first-level IT support for an international client. Responsibilities include ticket management, troubleshooting systems, networks, and MS apps, plus RMM monitoring. Location: Kollam

Provide basic technical support for hardware, software, and network issues. Assist users via calls, chat, or email. Log tickets and escalate as needed. Required Candidate profile Only Male candidates can apply. (2025 passed outs are not eligible) Fresh Candidates and basic knowledge in hardware and networking. Should have willing to learn and support users effectively.

Looking for a skilled & motivated FMS Engineer L2 to support VVIP users & manage across multiple sites.Should have a solid background in system support,Microsoft Outlook & Office 365 configuration,Windows & MAC OS troubleshooting,Coordinate with OEM

Role & responsibilities Lead and supervise the IT service desk team Team management Identify recurring issues and work with other IT teams to develop permanent solutions Co-ordinate the daily activities of the Service Support team and run the team daily stand-up. Target resolution times for tickets by priority. Preferred candidate profile Strong knowledge of various operating systems, including Windows, macOS, and Linux Proficiency in using IT service management tools

Roles and Responsibilities Provide desktop support to end-users, troubleshooting and resolving technical issues related to desktops, laptops, printers, and other peripherals. Configure Outlook email clients for efficient email management. Install, configure, and maintain operating systems (OS) on Windows platforms. Perform remote support sessions using various tools such as TeamViewer or Remote Desktop Connection. Troubleshoot common software applications including Microsoft Office suite.

Job description Join with us IT Infrastructure L1 Support (On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai & Bangalore Experience: 2 to 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What Youll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic netw...

We are seeking a Travel & Expense (T&E) Specialist to support daily operations, drive process improvements and enhance the efficiency of our global T&E and Corporate Card programs. This role is responsible for smooth functioning of expense, card, and travel processes while supporting process optimization, automation, policy compliance, and analytics, ensuring a seamless user experience while maintaining strong financial controls. Key Responsibilities Ensure daily operations are compliant with the companys policies and compliance standards. Act as point of contact to provide assistance with account issues, delinquencies and monitoring of accounts, as well as communicate and coordinate with th...

Job Description: Installing, , maintaining and troubleshooting end user workstations. hardware and software, troubleshooting of mobile devices. maintaining communication with customers and technical teams. Handling other desktop related issues. Should have experience in Hardware & Networking, Outlook configuration. Should be very good at communications. O365 and MS Outlook Configuration. Must have good exposure on PC, Laptop, Printer, and Scanner Installation Troubleshooting. Installing & Configuring Windows 8/10 Operating Systems. Extend computer support for systems software and hardware. Interact with staff via remote or direct on desktop problems. Basic knowledge to diagnose problems. Gui...

1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotation...

Position Overview We are seeking a dedicated and skilled IT Service Desk Analyst to join our dynamic team in Pune and Mumbai City. This full-time position offers an exciting opportunity for individuals with a passion for technology and customer service. As an IT Service Desk Analyst, you will play a crucial role in ensuring the smooth operation of our IT services, providing support to our users, and contributing to the overall efficiency of our IT department. Key Responsibilities Provide first-line support to end-users for IT-related issues, ensuring timely resolution of incidents and requests. Utilize ticketing tools to log, track, and manage service requests and incidents effectively. Assi...

About The Job If you want to build, develop, and see your impact, join Skillz and level up your Career! Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition, At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges Want to join a team made up of ...

Service Desk Engineering Job Description & Skills Required: Have technical expertise on the IT Service desk through chat, email, and voice. Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Remote L1 support by troubleshooting all Desktop/laptop/Application related issues and pertinent queries Closing tickets within the agreed SLA Language skills: Fluent English (written and verbal) Ability to understand the business objectives ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Problem, and Change Management Experience working with ServiceNow or any other ticketing tool...

Scope of Work The person will lead and manage the end-to-end implementation, configuration, and support of Microsoft Dynamics CRM (2016/Dynamics 365), focusing on optimizing business processes through technology. The role involves working closely with business stakeholders and technical teams to gather requirements, design CRM solutions, manage technical vendors, and ensure successful deployment and adoption. Responsibilities: Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost. Provide input and advice regarding CRM 2015/2016/ Microsoft Dynamics ...

ole- Technical support engineer Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US contact Divya - 9828965875 Email- divyaghrs7@gmail.com

Job Title: Desktop Support Engineer /IT support(L2) Location: Srinagar (Jammu & Kashmir) Experience: 4 - 9 Years Education: Any Degree Preferred: Males only Joining: Immediate Joiners Preferred Working Days: 6 Days Working Job Description: We are looking for an experienced Desktop Support Engineer/IT support- L2 The ideal candidate should have hands-on experience in: Desktop/Laptop troubleshooting (hardware & software) Microsoft Outlook configuration & troubleshooting Installing and supporting operating systems & common applications Printer, scanner, and peripheral support Network basic troubleshooting User support via remote tools and on-site as needed Key Skills: Desktop Support, Outlook C...

Hi, We are hiring for Service Desk Analyst for Bangalore Location Mode of Work:- 5 days Work from Office Mode of Interview:- F2F / Walk in interview at Bangalore Location Date of Interview:- 29th August 25 & 30th August 25 at Bangalore Location Job Role & responsibilities:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Techinical skills, Qu...

Role Summary: Provide technical support for desktops, laptops, OS, software, and peripherals to ensure smooth IT operations. Key Responsibilities: Troubleshoot hardware, software & network issues. Install, configure & upgrade systems/applications. Set up user accounts, workstations & peripherals. Handle tickets & provide remote/onsite support. Maintain IT inventory & documentation. Basic knowledge of Windows/Mac OS, networking & Office 365. Strong troubleshooting & communication skills.

Greetings from KVC CONSULTANTS LTD. We are looking for people Fresher and 1 year+ Tech Support Experience in Hyderabad and Bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Hyderabad and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English * fresher Also elegible *1 year+ International Technical support Experience Salary - Upto 4Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Ayush 8109195240 *Monika 7869365175 *Khushi 7869457739 *Kanak 8982889979 *Antra 958932998...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

Role- Technical support executive Min 1 Yr Exp Into Customer Handling Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Simentha - 7734916684 HR Dipali - 9828218897

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for desktop-related issues. Troubleshoot hardware and software problems using various tools such as SLE (System Log Explorer) and remote support software. Manage tickets through ticketing tools like ITIL framework to ensure timely resolution of customer queries. Collaborate with internal teams to resolve complex technical issues that require escalation. Desired Candidate Profile 5-8 years of experience in a similar role providing technical support for desktops/laptops/printers. Proficiency in using ticketing tools like ITIL framework for managing customer requests. Strong knowledge of configuration an...

As a Networking Managed Services Engineer (L2) at NTT DATA, your main responsibility is to ensure the operational functionality of our clients" IT infrastructure and systems. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to maintain service levels in adherence to our service level agreements (SLAs). Collaborating closely with clients and internal teams, you will efficiently address client requests and tickets using your technical expertise, serving as the go-to person for second-line support for incidents and requests of medium complexity. Additionally, you will have the opportunity to contribute to various project work as needed. Your dail...

As a Technical Support Engineer for global Microsoft Power BI Customers, you will be responsible for providing support and services to customers through various communication channels such as phone, Teams, and emails. Your excellent communication skills will be essential in interacting with customers worldwide. You should be prepared to relocate to Hyderabad and work from the office, as well as be available for night shifts according to Pacific Standard time 24/7. You should possess a minimum of 2 years of experience with expertise in Power BI and SQL. Additional knowledge of SSAS and SSIS will be advantageous. Proficiency in Power BI Desktop, Power BI Service, gateways, Power BI administrat...

As a member of the Nutanix Hypervisor Quality team, you will have the opportunity to contribute to the development of innovative solutions within the Nutanix AHV hyperconverged stack. Your role will involve conducting requirements analysis, designing test plans, and developing automation libraries to ensure the performance, scale, and reliability of the product. Working alongside a team of talented engineers, you will be responsible for executing automated and manual tests, triaging regression failures, and collaborating closely with the Development team to identify and address issues. Your proactive approach to problem-solving and your ability to innovate will be key to your success in this...