2168 Ticketing Tools Jobs - Page 4

Team lead - min 4 yrs 1 years as a TL on paper Assistant manager - min 6 years 1 yrs AM on paper skill - Service desk | Technical support | IT Helpdesk Loc - Bangalore Immediate joiners only 91163 24602 | teena.ghrs@gmail.com Perks and benefits 5 Days working 2 days fixed off Both ways cabs

We are seeking a skilled End User Support Engineer to provide technical assistance and support to our organization's employees. The ideal candidate will be responsible for resolving hardware, software, and ensuring seamless operation of IT systems

Analyst would be responsible for handling L1/ L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following: Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information Tracking and classifying incoming incidents or service requests, attempting initially solutions Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution Ensures Incidents and Service Requests are properly escalated and assign...

Role & responsibilities : Act as the Single Point of Contact (SPOC) for clients on assigned SAP projects. Coordinate daily with consultants to track and update the status of client tickets. Manage scheduling and participation in client meetings and project calls. Communicate client requirements, feedback, and issues clearly to internal teams. Maintain structured documentation of project updates, ticket resolutions, and client interactions. Ensure timely escalation and resolution of client concerns. Support project execution by facilitating effective collaboration between clients and consultants. Build and maintain strong, professional relationships with clients to ensure satisfaction. Commut...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. - Manage work queues, address incidents and requests within agreed SLAs, and update tickets with the actions taken. - Identify, analyze, and log issues before they escalate to maintain service quality. - Collaborate closely with other teams and clients to provide second-level support, ensuring se...

Role Overview: As part of the Hypervisor Quality team at Nutanix, you will be contributing to the development and testing of the hyperconverged stack, with a focus on performance, scale, and reliability. Your role will involve conducting requirements analysis, developing test plans, and executing automated and manual tests to ensure the quality of the product. Key Responsibilities: - Conduct requirements analysis and design reviews of new features by understanding the PRD, ERD, and FDD. - Develop detailed test plans and test cases for new features. - Develop automation libraries and test cases within the defined test automation framework. - Execute automated and manual tests during product t...

As an experienced L1/L2 IT Service Desk professional at Greystar, you will be primarily focused on ensuring smooth IT support operations, contributing to help desk policies and procedures, and enriching IT support knowledge base and training. Your roles and responsibilities will include: - Providing first contact support for incoming requests via telephone, web portal, and email to ensure timely and effective resolution of end-user issues. - Prioritizing incidents and service requests according to defined processes to meet SLAs. - Using remote tools and diagnostic utilities to aid in resolving support requests. - Installing and configuring hardware and software components across network infr...

Description Key Responsibilities: Lead and manage a team of L1 support analysts handling incidents, service requests, and user queries related to the ServiceNow application. Across multiple shifts to ensure 24x5 coverage. Monitor ticket queues to ensure timely response and resolution in accordance with SLAs. Act as the first point of escalation for unresolved issues and coordinate with L2/L3 teams as needed. Ensure consistent documentation of issues, resolutions, and knowledge base updates. Conduct regular team meetings, performance reviews, and training sessions to maintain high service standards. Collaborate with application owners and developers to improve support processes and user exper...

We are looking for a highly skilled and experienced Tele Caller Loan Officer to join our team at Seven Consultancy. The ideal candidate will have 1 to 2 years of experience in a similar role. Roles and Responsibility Handle customer inquiries and provide loan information via phone calls. Process loan applications and ensure timely disbursement. Build strong relationships with customers and resolve their queries. Meet daily and monthly sales targets. Maintain accurate records of customer interactions and loan transactions. Collaborate with the sales team to achieve business objectives. Job Requirements Excellent communication and interpersonal skills. Ability to work in a fast-paced environme...

We are looking for a proactive and Employee focused Control Tower Executive to act as the first point of contact for our Cult center managers. This role involves handling calls, resolving on-ground operational issues, and ensuring smooth day-to-day functioning of our centers by coordinating with internal teams. Act as the primary contact person for Cult center managers regarding operational issues and queries. Answer incoming calls and provide prompt, accurate resolutions or escalate to the right department when required. Track and follow up on open issues to ensure timely closure. Maintain issue logs and update relevant stakeholders on progress. Collaborate with internal teams (Facilities, ...

Role Overview We are looking for a System Support Analyst to join our Bangalore team. This role is critical in delivering high-quality support across enterprise systems and business processes. Youll work in a dynamic environment, collaborating with cross-functional teams, managing support operations, and driving continuous service improvement. Key Responsibilities Triage and manage support tickets, ensuring timely resolution and clear stakeholder communication. Set up and maintain project configurations based on commercial documentation. Support month-end activities including checks, timesheet compliance, and internal tool management. Monitor and maintain data quality across integrated syste...

Dear Candidate We have a Immediate requirement in Technical Support Engineer with strong 3+ experience in SQL & Unix/Linux. Please find below details for the same Requirement : Technical Support Engineer (L2) Experience : 3 to 6 years Location : Bangalore. Shift: Rotational (Mandatory) Mandatory Skills : Hands on experience in Technical Support process Strong experience in SQL Should have extensively worked on Unix/Linux Candidate should be willing to work in rotational Shifts which includes Night Shifts too Excellent Written and Verbal communication skills Good Inter personal skills About ArisGlobal (www.arisglobal.com): ArisGlobal is an MNC and a product based software company. It is also ...

User support & troubleshooting all hardware Installing applications software Installation of necessary updates / upgrades / patches Knowledge of email configuration & troubleshooting Knowledge of troubleshooting basic printer related issues

User support & troubleshooting all hardware / LAN related issues Installation of standard software required by client Installation of necessary updates / upgrades / patches Knowledge of email configuration & troubleshooting Required Candidate profile User support & troubleshooting all hardware / LAN related issues Installation of standard software required by client Installing applications software developed by client

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Vmware Virtualization Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, ...

Role NOC/CommandCenter (Specialist/Associate Relevant Exp: 1 Year to 5 years) Job Responsibilities: Monitoring & L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Initial triage of incidents related to Infrastructure ( network – router, switch, Meraki devices, access points, SDWAN ; server – Windows & Linux etc.) & application issues using knowledge articles. Work on service requests (network device onboarding & offboarding, certificate management, alert enablement in SolarWinds etc.) following the documented process. Perform health check activities and monitor performances of infrastructure components & applications. Responding & ...

Job Title: IT Technical Trainer Location: Mumbai, Bangalore Department: IT / Learning & Development Reports To: IT Manager / HR Learning & Development Job Summary: The IT Technical Trainer will be responsible for conducting training sessions and workshops to enhance employees technical skills and ensure smooth IT operations. The trainer will deliver hands-on sessions covering basic IT functions, system setups, troubleshooting, and security best practices. Key Responsibilities: Conduct regular training sessions on basic IT operations, including VPN setup, Wi-Fi connectivity, and general troubleshooting. Design and deliver easy-to-understand training materials, manuals, and guides. Provide one...

Hirning for Technical Support (Voice Process only ) Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. Ready to work in BPO Required Candidate profile •Excellent English & Hindi Dayshift Salary - 21000 to 24000 per month if interested pls call Nidhi 8982430907 Regards Nidhi Nidhi 8982430907

—Hands-on ownership of day-to-day ops—ticket triage/resolution, AD/GPO implementation, M365 user setups, firewall rule updates under change control, backups, audit execution, and first-line work on the Sapphire Portals with devs Required Candidate profile —B.Tech/B.E (CSE/IT/ECE), BCA (MCA is a plus) —4–6 years in IT support/sysadmin/network support —Nice-to-have certs: Fortinet NSE 3/4, Microsoft Fundamentals (MS-900/AZ-900), ITIL Foundation Perks and benefits health insurance and PF

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during b...

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during b...

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during b...

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during b...

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during b...