2794 Ticketing Tools Jobs - Page 4

Windows 11 with strong technical skill to install, configure troubleshoot operating system issues by analyzing System Event logs/ system behavior performing various Troubleshooting skill on Microsoft Outlook 07/ 13 & MS Outlook 2016 & Licensing know

"Looking for male L2 End User Support Engineer with CCNA & CCNP. Must manage Windows, servers, networks, patching, security configs, ticketing, installations, troubleshooting, desktops, and handle support tickets efficiently."

Job Role : Application Support Analyst (Labelling & ITIL) Mode of Hire : Contract to Hire Location : Pan India (Hybrid 3 days WFO) Experience Required : 4+ YearsNP : 0 to 15 Days Skill RequirementsPrimary Skills Strong Labelling Knowledge ITIL Framework & Ticketing Tools knowledge Secondary Skills Client requirement gathering and analysis Experience working in US shift / Night shift Understanding of ERP / CRM systems Job Description (JD) Resource should have hands-on experience in labelling processes and related workflows. Good understanding of ITIL concepts and experience working with ticketing systems . Ability to gather, analyze, and document client requirements effectively. Exposure to E...

Role & responsibilities Provide 24x7 and On call Support on Production services Service Transition and acceptance: Co-ordinate implementation activities for smooth transition from development to production Assist on daily production Internet Banking level 1 case checking, investigation and provide solution or work-around for business. Interact with different parties including server team, infrastructure team and business user. Understanding of SRE & DevOps production support. Preferred candidate profile Understanding of Web based Application Support in a multi-tier architecture within Banking domain. Understand Mobile SRE support activities. Excellent Analytical and problem solving skills. E...

We Are Hiring Customer Care Executive (Travel Process / BPO) Company:- iEnergizer Location:- Gate No. 2, A-37, Sector 60, Noida Contact:- HR AASHI SHARMA 9211561968 Email:- aashi.sharma@ienergizer.com Job Role:- Customer Care Executive Travel Process Handle inbound/outbound customer calls Assist customers with travel bookings, cancellations, and itinerary queries Provide excellent customer service and resolution support Salary: 30,000 CTC Open for Experienced candidates Key Skills / Requirements: - BPO / Call Center / Voice Process experience (preferred but not mandatory for freshers) Customer Service & Complaint Handling Domestic & International Travel knowledge Inbound / Outbound Calls Goo...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible --- Rs 2.77 LPA ( BTECHS / BCA / MCA/ MTECH -- pass outs with degree only ) *1 year+ International Technical support Experience' Salary - Rs 4.50 to 5.50 LPA -- as per last Sal / Exp *2 year+ International Technical support Experience Salary - Rs 5.50 to 6.50 LPA -- as per last Sal / Exp Working days -5 (Rotational Shifts) -2 days rotational ...

Position: Global Support Associate Location: Greater Noida West (Work from Office) Experience: 2-5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) About Us: NCR Edu services, a leading provider in educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility. It holds ISO 9001:2015 and ISO 27001:2013 certifications, underscoring its commitment to quality management a...

Job Description Technical Skills: Proficiency in AEPS and IMPS technologies and protocols. Strong knowledge of Linux, SQL, Databases. Familiarity with monitoring tools (e.g., Prometheus, Grafana). Proficiency in scripting languages (e.g., Python, Bash).

Position Description Position: Technical Support - Novice Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Position Background: Inspiroz is searching for a Technical Support - Novice to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): • Be able to install, configure, troubleshoot and resolve technical issues properly • Complete daily checklists, continuously monito...

Role & responsibilities : Provide tier 1-2 technical support related to the maintenance of the product, such as configuration support and user access. Assess tickets reported by users and help to identify solutions either through technology or user education. Provide end user support by investigating reported issues and resolving or routing the issue. Meet HPI Application support service level agreements based on ticket type. Manage a backlog of tickets, ensuring responses are received within SLAs. Communicate with end users on the status of their ticket and provide clear instructions when required. Work closely with the documentation team, development, and product team to ensure that applic...

As an Intake Analyst at our company, you will play a crucial role in managing the intake and validation of requests from project/product delivery teams. Your responsibilities will include: - Being the single-entry point for all requests and ensuring their completeness in terms of scope, approvals, dependencies, and timing. - Providing effort/usage/cost estimates to stakeholders before committing resources. - Categorizing and routing requests to the appropriate owners such as Environment Manager, Change Manager, or Incident Manager. You will also be responsible for coordination and communication by: - Maintaining dashboards/reports on request pipeline, SLA status, and upcoming allocations. - ...

Dear Candidate, Greeting of the day!!! This is Bansal Patel from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client for Bangalore or Hyderabad location. Position: IT Service Desk / Technical Support (International Voice) Location: Bangalore / Hyderabad Work Mode: Work from Office (No WFH) Shift: US / UK Shift (Night Shift Only) Working Days: 5 Days per Week Notice Period: Immediate to 15-20 Days Kindly Share your resume on Bansal.patel@aloissolutions.com , Ruknaaz.patel@aloissolutions.com if you are interested in this position. About the Role: Job Description Were looking for experienced Service Desk Analysts / L1...

Who we are: Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers. Job Title : Oracle EBS Support Specialist (AP/AR/GL) Job Type : Part-Time / Contract Experience : 6-10 Years Location : Hyderabad, Telangana / Chennai, Tamil Nadu Responsibilities: Hands-on experience in Oracle EBS Financials support, specifically AP, AR, and GL modules. Strong understanding of financial processes, accounting principles, and ERP workflows. Experience in production support ticketing tools Experience with Oracle SQL and PL/SQL. Familiarity with reporting tools and analytical tools. Provide production support for Or...

Job Title: Technical Support Engineer Experience: 1+ Years Location: Chennai Job Description We are looking for a dedicated Technical Support Engineer with 1+ years of experience to handle customer issues efficiently and professionally. The ideal candidate must have strong communication skills, customer-handling abilities, and hands-on experience supporting users via SMS, email, and other support channels . Key Responsibilities Provide L1 technical support to customers through SMS, email, and call channels. Diagnose and troubleshoot basic technical issues reported by end users. Log issues in the ticketing system and ensure timely follow-up until resolution. Escalate complex problems to the L...

Walk-In Drive | Junior Analyst Business Operations (IT Support) Tuesday, 16 December 2025 Goregaon West, Mumbai Open for Graduate Freshers 2024 & 2025 Passouts Greetings from Rentokil PCI! We are pleased to invite enthusiastic Graduate Freshers to a Walk-In Interview for the role of Junior Analyst Business Operations (IT Support) at our Mumbai office. If youre passionate about automation and eager to grow with a global industry leader, this opportunity is meant for you! About Rentokil PCI Rentokil PCI is India’s leading pest management organization and part of the global Rentokil Initial Group. Formed in 2017 as a joint venture between Pest Control India and Rentokil, we now operate across 3...

Dear Candidates, Sword is looking for IT Helpdesk/Service desk resource !! Remote !! Looking for TamilNadu candidates only !!! Exp : 5+yrs Package : Negotiable Role & responsibilities Key Responsibilities (but not limited to): Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution. Facilitate user password resets Coach users in the use of hardware, software, and file management. Channel and escalate technically complex problems to the appropriate resources Perform computer equipment repairs; manage network printers and wireless connectivity. Install software and computer peripherals Identify when off-site repairs are required and...

key contributor on the ticketing module and customer answering management, characterize the incoming tickets into Zendesk software, support technical & products compliance department, Strong English level (speaking and writing). Required Candidate profile send resumes to ziae@amphenol-in.com, Must be able to read mechanical drawings, Ability to work with Microsoft office: Excel, Word, PowerPoint, ERP, To reply on tickets around 3D

Job Role This position is responsible for the day-to-day SolarWinds operational activities. 24/7 support of SolarWinds. Includes installation, configuration, and maintenance of SolarWinds. Work with various support and application teams to resolve/prevent issues and escalations. Should take a lead and drive various projects independently. Must-Have Seeking a skilled and experienced L2/L3 SolarWinds Monitoring Engineer to join our team. Responsible for managing and supporting various aspects of NCM, NPM, NTM, SRM, SAM. Work closely with cross-functional teams to ensure the smooth operation and optimization of SolarWinds tools. Desired Skills Monitoring Qualifications Bachelor of Computer Scie...

Desired Skills : Customer Service Healthcare Qualifications: Bachelor of Arts Job Summary: We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities. This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

We Are Hiring Customer Care Executive (Travel Process / BPO) Company:- iEnergizer Location:- Gate No. 2, A-37, Sector 60, Noida Contact:- HR Anjali Thapa 9557011621 Email:- anjali.thapa@ienergizer.com Job Role:- Customer Care Executive – Travel Process (Domestic & International) Handle inbound/outbound customer calls Assist customers with travel bookings, cancellations, and itinerary queries Provide excellent customer service and resolution support Use GDS systems for booking: Amadeus, Galileo, Sabre Salary: Up to 25,000 CTC Open for Freshers & Experienced candidates Key Skills / Requirements:- BPO / Call Center / Voice Process experience (preferred but not mandatory for freshers) Customer S...

Role & responsibilities Help Desk (First Level Support) Role Summary: Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction. Key Responsibilities: Receive, log, and track calls/emails through the ticketing system. Perform call logging & recording and ensure accurate web logging of tickets . Conduct incident classification, initial investigation, and diagnosis . Provide initial troubleshooting and support based on defined knowledge base and SOPs. Escalate incidents to Tier 2 or relevant teams when required. Ensure proper incide...

Service desk Support Engineer Job Description : Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both ...

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 5.5LPA Location- Pune Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439

Dear Candidate, Greeting of the day!!! This is Bansal Patel from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client for Bangalore or Hyderabad location Position: IT Service Desk / Technical Support (International Voice) Location: Bangalore / Hyderabad Work Mode: Work from Office (No WFH) Shift: US / UK Shift (Night Shift Only) Working Days: 5 Days per Week Notice Period: Immediate to 15-20 Days Kindly Share your resume on Bansal.patel@aloissolutions.com , if you are interested in this position. About the Role: Job Description Were looking for experienced Service Desk Analysts / L1 Support Engineers to provide tech...

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge : •Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge •Compliance Perks and benefits Provident Fund Mediclaim