1508 Ticketing Tools Jobs - Page 4

Detect Technologies is looking for Sr Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or cha tConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeh...

Required - Exp 0.6 yrs - 5 yrs Education – Any Graduation Location – Trivandrum/Pune Shift: 24x7 Rotational Shifts, 5 days work from Office Key Skills & Requirements: • Prior experience in voice-based(International Voice Support) Service Desk support • Comfortable working in a call support environment • Proficient with ticketing tools (preferably ServiceNow) • Working knowledge of Active Directory and RSA Token • Experience in troubleshooting VPN, Citrix, and VDI-related issues • Basic proficiency in MS Office applications Roles & Responsibilities: • Ensure high login efficiency and availability to support customer needs • Handle and resolve tickets within defined SLAs for volume and turnaro...

Job Title: Desktop Engineer Location: Baner Pune Experience: 4 Yrs Department: IT / Technical Support Job Type: Full-Time Job Summary: We are seeking a skilled and detail-oriented Desktop Engineer to join our IT team. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, a deep understanding of operating systems (Windows, macOS, Linux), and foundational knowledge of networking and security protocols. This role requires strong problem-solving skills, the ability to manage multiple technical issues, and a customer-first approach to support. Key Responsibilities: Provide technical support for end-users via in-person, phone, or remote channels. Diagno...

Experience in supporting SAP functional areas Interface knowledge with SAP and Non-SAP systems Non- Regression Testing SAP FICO/MM/SD/PP/QM/EHS/LE/PM

Hiring Desktop Support Engineers (Freshers) to handle hardware/software support. System installation, troubleshooting, and ensure smooth IT operations for end-users. Only Male Graduates are eligible for this Job. Required Candidate profile Any Graduate with basic knowledge of OS, hardware & networking. Strong communication, problem-solving, and eagerness to learn. Females are not eligible to apply.

Role Overview: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining the clients" IT infrastructure and systems. Your expertise will help in proactively monitoring, identifying, investigating, and resolving technical incidents and problems, ensuring smooth operations. You will be the go-to person for restoring services and ensuring client satisfaction. Your typical day will involve managing work queues, addressing incidents and requests within SLAs, and updating tickets with actions taken. Collaboration with other teams and clients for second-level support will be crucial for efficient problem resolution. Key Responsibilities: - Proa...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Arushi 7222909328 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CO...

Min 2 Yr Exp Into Technical Support International Voice Must Have -Service Desk Voice Any Graduate Up to 6 LPA + Allowances and Incentives Night Shift Both Way Cab | 2 Days Off | WFO Absconded Cases Not Considerable Notice Immediate HR 8079009780

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE in Pune and Bangalore Location. NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE VIRTUAL & PHYSICAL INTERVIEW OPTION SAME DAY RESULTS Job Description: -- International Voice Process( Viman Nagar- Pune - LARGEST ITES MNC IN INDIA AND TOP 200 IN THE WORLD - ELIGIBLE-- GRADUATES/UNDERGRADUATES MINIMUM 1YEAR OF INTERNATIONAL BPO EXPERIENCE REQUIRED SALARY UPTO Rs 5.50 LPA 5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS ONE WAY CAB AVAILABLE +TA +PF International Voice Process in Bangalore - (Electronic City) ELIGIBLE-- GRADUATES -- FRESHERS ALSO ELIGIBLE SALARY UPTO RS 3.00 - Rs 4.75 LPA 5 DAYS WORKIN...

Designation: Desktop support Engineer Experience: 0 – 2 Year Qualification: Any degree(2017 to 2024 ) Gender: Male /Female Salary: 2.5Lpa to 3Lpa Location: Chennai , Hyd , Bangalore Contact call or what up Subhasri HR 7550 143 827 8124 404 404 Required Candidate profile Need to bring resume hardcopy and passport size photo. Fresher and experience can apply Perks and benefits Medical insurance, cab facility

NAME OF PROJECT: Support Service Desk for Adobes Digital Marketing/Media Enterprise clients GENERAL DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (Inbound & Outbound) , chats, email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level...

(MALE CANDIDATES PREFERRED) (EARLY JOINERS PREFERRED) We are looking for Technical Support Engineer to work in night Shift (IST) for our Logistics Domain product who can interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email. Have to Interact with customers regarding their concerns/requests about products and services over calls and email. Responsibilities: Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems Respond to customer inquiries and assist in troubleshooting and resolving challenges Complete detailed reports listing requests to technical a...

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues ...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Desktop Support: Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu). Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms. Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues. Peripheral & Printer Support: Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals. Perform routine checks to ensure peripheral devices are in optimal working condition. Cross-Platform OS & System Support: Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues. Assist users in accessing University systems from v...

HP is looking for Technical Support Representative II to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement S...

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Job Profile Department: Information Technology Reports To: IT Service Desk Manager LocationHyderabad (WFO)Role Summary: The IT Services Desk Specialist provides Tier 12 technical support to end-users across the organization, with a strong focus on troubleshooting Microsoft Office 365 (O365) and Azure Active Directory (AAD) issues. The role involves resolving technical incidents, fulfilling service requests, and ensuring high customer satisfaction through timely and effective resolution of user concerns. Key Responsibilities: Serve as the first point of contact for IT support through phone, chat, email, or ticketing system. Troubleshoot and resolve issues related to Microsoft O365 (Outlook, T...

Preferred candidate profile Choosing GreatzedTec means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. You will be responsible for managing, configuring, and maintaining enterprise firewalls, including Fortinet, Palo Alto, Checkpoint, and Cisco ASA firewalls. Your role will involve designing, deploying, and managing enterprise firewalls such as Palo Alto Networks (P...

Role & responsibilities Provide Product Support for customers of Volante across globe Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams based on priority and impact and following-up for rapid resolution Meet and exceed Customer Satisfaction, Resolution Time and Response Time SLAs Interact with customers via phone, email and web meetings to resolve issues and record interactions in the helpdesk system Willing to work in shifts Technical Skills (Essential) Ability to provide step-by-step technical help, both written and verbal Technical Skills ...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

We are seeking an energetic and customer-focused L1 Support Engineer to join our IT support team. As the first point of contact for technical issues, you will be responsible for troubleshooting basic IT problems, resolving user queries, and escalating complex cases to higher-level teams. This is an excellent opportunity for fresh graduates or early-career professionals to build a strong foundation in IT support and grow within the organization. Exp:- 1 - 4 years Notice Period: Immediate/15 days Location: Hyderabad Interested candidates forward their resume to sajida.u@cirruslabs.io

Proactively monitor servers, networks, and endpoints via RMM/NMS tools. Perform initial triage and resolve basic incidents such as: Password resets, account lockouts, login failures. VPN connectivity issues. Printer, email, and desktop support. Provident fund Annual bonus Health insurance

Fresher Graduates for our Client Side Direct ON ROLL Qualification: B.Sc, BCA, B.Com, BBA, Year of Pass out: 2021,2022,2023,2024,2025 Location: Bangalore, Hyderabad ,Chennai Good Communication Skills Required