867 Ticketing Tools Jobs - Page 4

Responsibilities and Duties: Responsible for providing level 1 or level 2 desk technical support Maintain Service Desk SLAs and quality standards established by Global Integreon. Responsible for installing, testing, updating, maintaining or repairing computer software, hardware and other systems as required for Integreon products. Responsible for developing and maintaining computer information resource (Asset inventory). Good Knowledge of MS outlook 2013,2016 & Office365 and Microsoft Teams, Active Directory Management Sound Knowledge of Citrix, VM would be an added advantage (Optional). Functional Skills: Excellent communication and documentation skills. Candidate must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. This position will also need to maintain confidential information and work in a fast-paced, dynamic and creative organization. Preferred candidate profile Any Graduate (Graduation in Information Technology is an added advantage) Should have 3+ years of work experience in desktop support (level 1 and 2) supporting global users. Shift Timing: Should be comfortable in working 24x7 environment, including weekends.

Provide first-level support for desktop hardware, software, and peripherals used in the command and control center. Maintain desktop systems and applications, ensuring compatibility and functionality for mission-critical operations.

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Date 21 Jul 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Technical Incident Manager in Bangalore were looking for Your future role Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborative and solution-oriented teammates. You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, youll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems. Youll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements. Well look to you for: Managing production incidents to resolution using Alstom's standard incident management processes. Leading and guiding technical triage calls, analyzing infrastructure and application components. Providing timely updates to stakeholders and escalating issues as needed. Recommending and implementing process improvements based on operational insights. Supporting post-mortem activities and documenting resolution actions. Maintaining production applications, troubleshooting issues, and coordinating with technology teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelor's Degree or equivalent in a relevant discipline. 8+ years of related experience in IT infrastructure and production support. Experience with at least five of the followingUnix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions. Proficiency in tools like ServiceNow or other ticketing systems. ITIL certification (preferred). Strong relationship management skills and ability to communicate effectively with all levels of management. Proficiency with Word, Excel, and PowerPoint for reporting and presentations. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from monotonous routines. Work with cutting-edge security standards for rail signalling. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a tangible impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning opportunities. Progress towards leadership roles or specialized technical expertise. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

We're hiring an L2+ Infrastructure Support Engineer with hands-on experience in Citrix, Azure, VMware, Windows Server, Ticketing tools and RMM tools. Apply now to join a dynamic MSP/hosting team!

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong understanding of application support methodologies and practices.- Experience with troubleshooting and resolving software issues.- Familiarity with system monitoring tools and techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in IBM WebSphere MQ.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at Sowmyaj@hexaware.com Location: Mumbai, Pune, Chennai, Noida, Bangalore Experience: 5 - 6+ years Shift: Night Shift Key Responsibilities: Manage and lead a team of remote helpdesk support agents. Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyze helpdesk performance metrics to identify areas for improvement. Provide training, coaching, and mentoring to helpdesk staff. Handle escalated customer issues and ensure timely resolution. Collaborate with other departments to address and resolve technical issues. Maintain up-to-date knowledge of IT operational and security technologies. Prepare and present regular reports on helpdesk performance to senior management. Perform additional duties as assigned by management. EXPERIENCE 5+ years Experience in IT Helpdesk related role or equivalent combination of experience. 3+ years Management or relevant experience (US Based/UK Based Technical Support Process) Experience with Microsoft 365 administration. Experience with supporting Microsoft enterprise environment Proficiency in managing Azure Active Directory (Azure AD). Knowledge of ticketing systems. Proficiency with ITSM software and remote troubleshooting tools. Skill Set Required: Strong technical knowledge and troubleshooting skills. Excellent leadership and team management abilities. Exceptional customer service and communication skills. Ability to work effectively in a remote environment. Strong analytical and problem-solving skills.

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Position: IT Help Desk Executive Location: Gurugram 6 Days Working / Work from office Essential Duties and Responsibilities: • 1+ years of IT experience with Help Desk Support. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries/tickets on time either in person or over the phone or via tickets. • Write training manuals. • Maintain the daily performance of computer systems. • Respond to email messages for users seeking help. • Ask questions to determine the nature of the problem. • Walk the customer through the problem-solving process. • Install, modify, and repair computer hardware and software. • Run diagnostic programs to resolve problems. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Install computer peripherals for users. • Follow up with customers to ensure issue has been resolved. • Run reports to determine malfunctions that continue to occur. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Join with us IT Infrastructure L1 Support | Chennai (On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of India’s fastest-growing financial services firms! Position: IT Infrastructure – L1 Support Location : Chennai / Bangalore / Mumbar , India Experience : 2 –3 years (Freshers with strong IT aptitude welcome) Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic networking Escalate complex cases to L2/L3 teams with clear documentation. Maintain the ticketing system and update the knowledge base. Support users with basic IT training and guidance. Assist in hardware/software maintenance and system monitoring. What You’ll Bring A diploma or degree in IT (preferred). Basic understanding of Windows, macOS, or Linux. Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira). Strong troubleshooting and communication skills. A customer-first mindset and the ability to stay calm under pressure. What You’ll Gain Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem. Mentorship from senior technology leaders. A supportive team that values learning, innovation, and ownership. Reporting To : Associate Director – Technology Ready to launch your IT career with impact? Click Apply Now using the link.

Resolve API, GDS & booking tool issues Handle complex technical escalations Work with dev/product teams Maintain support docs & knowledge base Ensure client satisfaction Stay updated on travel tech trends

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 4.25pa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Monika 7869365175 *Khushi 7869457739 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Job Title: Desktop Support Engineer (L1 & L2) Experience: 3 to 6 Years Location: Noida Work Type: Full-time | Onsite Shift: Rotational (as per client requirement) Role Overview: We are seeking a Desktop Support Engineer with 36 years of hands-on experience in L1 and L2 support to join our IT team. The candidate will be responsible for maintaining, troubleshooting, and supporting end-user systems and related hardware/software environments. Key Responsibilities: Provide L1 & L2 technical support to end users for hardware, software, and peripheral issues. Install, configure, and maintain desktops, laptops, printers, and mobile devices . Troubleshoot Windows OS, MS Office, Outlook/Exchange, and basic networking issues . Manage user accounts, profiles, and permissions through Active Directory . Handle incident and service request tickets using ITSM tools like ServiceNow, BMC, JIRA , etc. Provide remote and onsite support as required. Install, configure, and troubleshoot VPNs, LAN/WAN, and Wi-Fi connectivity. Ensure timely resolution of issues within defined SLAs. Support software deployments, updates, and patching . Escalate unresolved issues to L3 support or vendors as needed. Maintain asset inventory and documentation of support processes. Required Skills & Experience: 3–6 years of experience in Desktop Support / IT Support roles. Strong knowledge of Windows 10/11 , Microsoft Office Suite, Outlook/Exchange. Experience with Active Directory, DNS/DHCP basics, VPN, and remote support tools . Familiarity with ticketing systems and SLA-driven environments. Good communication and interpersonal skills. Ability to support users in a corporate enterprise environment . Nice to Have: Certifications like MCP, MCSA, CompTIA A+/N+, ITIL v4 . Knowledge of IT asset management . Experience in supporting video conferencing tools (Zoom, Teams, etc.) . Exposure to tools like SCCM , software deployment, or disk imaging. Role & responsibilities

Role & responsibilities - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues efficiently. - Document and track client interactions and resolutions to enhance service quality. - Collaborate with team members to share insights and improve processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong communication skills to effectively interact with clients. - Ability to analyze and interpret client issues to provide appropriate solutions. - Familiarity with ticketing systems and service desk operations. Note: Interested Candidate can share there CV to devika_p@trigent.com

Job Title: Tier 1 Technical Support Exigen Insurance Suite v2O Location: Hybrid/Remote Employment Type: Full-Time Shift: Night Shift Experience Required: 5-6 years Industry: Insurance / IT Services / Support Job Summary Seeking a proactive, experienced Tier 1 Technical Support Specialist with strong knowledge of the Exigen Insurance Suite v2O . You'll be the primary frontline support, responsible for effective issue triaging and resolution tracking to ensure user satisfaction and system reliability. Key Responsibilities Provide Tier 1 technical support for the Exigen Insurance Suite v2O. Act as the first point of contact for userreported issues and service requests. Perform issue triaging, document accurately, and escalate to Tier 2/3 when necessary. Translate technical details for nontechnical users with clarity. Keep meticulous records of support tickets, resolutions, and followups. Collaborate with cross-functional teams to expedite issue resolution. Monitor support queues, meet SLAs, and escalate blockers as needed. Develop and update knowledge base content for recurring issues and best practices. Required Knowledge & Skills Exigen Core Modules PolicyCore core policy administration including underwriting, quoting, rating, commission, selfservice portals, document management, and analytics BillingCore end-to-end billing lifecycle management, invoicing, reconciliation, payment integration ClaimCore (ClaimScore) – integrated claims management with scoring and workflow for first notice of loss, adjudication, fraud detection, reserves, and payments. Integration & API Knowledge Familiarity with Exigen DXP and digital APIs , understanding how service integrations work across PolicyCore, BillingCore, and ClaimCore Technical Troubleshooting Experience reproducing issues in lower environments (dev/preprod) to support debugging and escalation. Insurance Domain Fundamentals Solid grasp of insurance concepts: policy lifecycle, underwriting, claims adjudication, billing cycles, product definition, and regulatory compliance. Requirements Experience: 5–6 years in technical support/help desk roles, ideally within insurance or financial services. Technical Skills: Hands-on experience with Exigen Insurance Suite v2O: PolicyCore, BillingCore, ClaimCore; APIbased integration; sandbox environment troubleshooting. Communication: Strong verbal and written abilities; adept at explaining technical issues to nontechnical audiences. Tools: Experience with ticketing tools (ServiceNow, JIRA) preferred. Professional Traits: Self-starter, client-focused, dependable, and able to escalate issues effectively. Certification: ITIL Foundation certification is a plus. Preferred Qualifications Prior support experience with Exigen OneSuite or SaaS-based core systems. Demonstrated expertise with API/DXP-based integrations. Deep understanding of insurance lifecycle policy administration, claims handling, billing.

Required min 1 year of experience in IT Service Desk(International) Must have Hands on exp on Microsoft Applications and Windows OS Location- Hyderabad 5 Days working WFO| Rotational Shifts CTC- 5LPA+ Variables Any Graduate

Solve hardware & software issues for desktops/laptops Install, upgrade, and maintain systems Set up new users, manage accounts & access Location: A SEZ Unit Kattupalli Village Ponneri Taluk Thiruvallur District Ennore

HIRING FOR TECHNICAL SUPPORT Min 1yrs exp Loc- Gurgram CTC UPTO:-8.4LPA SKILLS DNS, DHCP, Troubleshooting, ticketing-tools Rotational shift **immediate joiners** For more details 9205018536(prabhsimer) Prabhsimer.imaginators@gmail.com

Job Title: Service Desk Engineer (L1/L2 Support) Location: Noida Experience: 3 to 6 Years Employment Type: Full-Time Rotational Shift Job Summary: We are seeking a skilled and customer-focused Service Desk Engineer with 3 - 6 years of experience to provide L1/L2 technical support for end users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting international clients. Key Responsibilities: Provide remote and onsite support for desktops, laptops, printers, and mobile devices. Troubleshoot hardware, software, and networking issues across Windows, macOS, and other environments. Support Microsoft technologies including Active Directory, Office 365, Outlook, and Teams . Handle user account creation, permissions, and password resets. Respond to incidents and service requests via phone, email, or ticketing systems (e.g., ServiceNow, Jira). Escalate unresolved issues to higher support tiers (L3 or vendors) when needed. Ensure SLAs and KPIs are met for timely resolution. Maintain asset and knowledge documentation. Provide support for VPN, Citrix, remote desktop, and network access issues . Assist in deployment of patches, updates, and endpoint protection solutions. Required Skills: 3-6 years of experience in IT Service Desk / Technical Support Proficient with Windows 10/11 , Microsoft 365, and troubleshooting tools Good understanding of Active Directory, Group Policy, and remote desktop tools Familiarity with ITIL processes and incident/change management Experience with international customer support is a plus Strong communication and interpersonal skills Certifications (Preferred): ITIL Foundation Microsoft Certified: Modern Desktop Administrator CompTIA A+/N+ or equivalent Why Join Us? Work in a global environment with cutting-edge technologies Career growth and learning opportunities

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Key Responsibility Areas (KRA) Designation: IT Service Desk Executive 1. Service Desk and IT Support Responsible for logging IT issues through phone, email, chat, and web portal. Log, track, and resolve incidents using Manage Engine and ADX tools. Assign tasks to engineers and ensure timely closure. Ensure HP warranty and AMC support coverage for all IT equipment. 2. Data Management and Reporting Maintain HP warranty call tracker in ADX. Ensure SLA compliance and generate management reports including: Daily Open Call, Summary, and CSAT Reports Printer/Projector Reports AMC Tracker Reports (Monthly) MIS Reports (Weekly/Monthly) Monthly Service Desk Presentations 3. Procurement and Vendor Coordination Obtain hardware quotations, coordinate approvals, and process POs. Track invoice submissions and follow up for timely payments. Coordinate with vendors for supply chain efficiency 4. Vendor and Team Performance Monitoring Monitor the performance of engineers across all locations and submit daily reports. Evaluate AMC partners' service and share improvement feedback. Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.

Senior Service Desk Engineer Job Description & Skills Required Extensive technical expertise in IT Service Desk operations via chat, email, and voice, with demonstrated leadership abilities. Proven experience (58 years) in managing and resolving complex incidents, ensuring SLA compliance. Exceptional communication skills, enabling professional engagement with end users and stakeholders, including keeping them informed on incident progress, changes, and outages. Strong remote L2/L3 support background for desktop, laptop, and application-related escalations. Ability to mentor and guide junior engineers, collaborating effectively with cross-functional teams. Fluent English proficiency (written and verbal). Deep understanding of business objectives and strategic alignment of IT services. ITIL Certification is mandatory, with robust knowledge in Service Desk, Incident, Problem, and Change Management processes. Extensive hands-on experience with ServiceNow or other ITSM and ticketing tools. Proactive in reviewing tickets and ensuring timely closure, following up persistently. Excellent multitasking skills and adaptability in dynamic, fast-paced environments. Willing to work flexible 24/7 rotational shifts as required. Superior analytical skills and a track record of solving complex problems. Technical Expertise & Troubleshooting Skills Advanced troubleshooting for Windows Operating Systems and Active Directory administration. Comprehensive support for O365 Suite Applications. Configuration and troubleshooting for VPN technologies (Pulse Secure, AnyConnect, etc.). SAP system support and troubleshooting. Virtual Desktop Infrastructure (VDI) support. Expertise in endpoint management suites (e.g., SCCM, Desktop Central). Application troubleshooting and performance tuning. Preferred Qualifications Bachelors degree in Computer Science, Information Technology, or related field. Additional relevant certifications (e.g., Microsoft, Cisco) are desirable. Experience with automation of service desk workflows and scripting. This role requires a seasoned professional who leads incident resolution, ensures high-quality IT support delivery, and drives continuous service improvement.

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Narrative Description: Working in Level 1/2 support environment, the Level 2 Support Engineer is an individual that is capable of addressing a large majority of support issues raised by the Level 1 and StayinFront customers via Phone, Email, and Ticketing portal. Role & responsibilities: Resolve all Level 1/2 issues or provide a suitable workaround within a specific time period. Ensure all emails and calls are answered in a timely manner and follow up on each issue to closure. Identify the root cause of issues and data defects. Escalate issues as needed to Level 3 within a specific time period and follow up with a view to close. Ensure all tickets meet the targets for resolution, escalation, documentation, and completion. Deliver world-class support to StayinFront customers by being responsive, proactive, and professional in all interactions. Meeting SLAs and other customer satisfaction targets. Monitoring and maintaining the production environments. Daily administration and support of StayinFront applications and servers. Document and maintain all issues in the provided system for future references. Also, document FAQs, Best practice guidelines and Knowledge base articles. Follow up on and take responsibility for unresolved issues and escalations. Perform other duties as assigned. Essential Qualifications: Graduate with good knowledge on Computer Applications Essential Requirements: Outstanding organizational skills and the ability to work in a team environment. Ability to effectively prioritize and escalate customer issues as required. Ready to work flexible shifts Ability to work independently and complete assigned tasks under limited supervision. Highly self-motivated with a keen attention to detail. Strong problem-solving skills. Desirable Requirements: Strong documentation and reporting skills Multilingual communication ITIL Foundation Certification