1508 Ticketing Tools Jobs - Page 39

What You will Do: 1. Identify the affected resources that the vulnerability applies to 2. Identify the validity of vulnerability 3. Communicate the vulnerability to affected stakeholders 4. We work closely with stakeholders to ensure closure/resolution based on SLA 5. We execute necessary retesting to audit/confirm actual closure 6. Monitoring alerts and tickets including generated through multiple security tools 7. Responding to tickets and emails within SLA 8. Delegating tickets to appropriate team members 9. Focus on quality control within the IT security team 10. Co-ordinate with teammates and end users for updates 11. Follow up with stakeholders and team members for ticket closure 12. F...

Roles and Responsibilities Provide technical support to customers through phone, email, or chat. Troubleshoot hardware and software issues using various tools such as ticketing systems. Collaborate with team members to resolve complex customer complaints. Maintain accurate records of customer interactions and resolutions. Stay up-to-date with product knowledge and industry trends.

Role & responsibilities: 1)All activities related to Helpdesk. 2) Windows, Microsoft Outlook trouble shooting skills 3) Handling issues over phone 4) Support Desktops, Laptops, Printers & Scanners. 5) Monthly MIS report generation. 6) Issues related to Hardware & Software (Installations & Troubleshooting) 7) Issues related to Anti-virus, windows patches and Encryption Software 8) Knowledge on basic Network & VPN issues troubleshooting 9) Excellent written and verbal communication very important.

Position: Technical Support Associate – Voice Location: Pune (On-site) 1+ years of experience in core technical support 5 days a week (2 rotational week offs) Rotational shifts Transportation provided Immediate joiners preferred Contact: 9209738090

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, an...

Summary South Star Software Pvt Ltd is seeking Customer Success Agents for our wireless client support division. As a member of the team the agent will be tasked with various client support tasks inclusive of but not limited to the creation of client support service tickets, follow-up on outstanding client assigned tasks, and actionable review of open tickets. The agent will be a member of our Enterprise Wireless team supporting top-tier logos and interacting with their US based counterparts. New agents will be fully trained on the activities they are asked to support, aligned to the wireless products/services/processes. Successful candidate must be proficient in English in both the written ...

Max 2 years in Int.Tech Support Voice after graduation Must Have: Troubleshooting on Windows OS & Microsoft Office 365 Grads Only CTC: Up to 5 LPA Location - Hyderabad WFO Shift: 247 Shifts Both-Way Cabs Immediate Joiners DM - 8529546798

Position: L1 Salesforce Support Specialist Experience: 4+ Years Location: Coimbatore Hybrid Shift: Rotational Shift Mandatory Skills: Service Desk, Salesforce Job Description: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves diagnosing and resolving basic technical issues, escalating more complex problems to higher support levels, and ensuring a high level of customer service. Key responsibilities: Tier 1 Activities Tier 1 support will be chartered to execute the following activities and similar activities as capabilities expand. Initial Triage and Troubleshooting of Issues, using predetermined runbooks User Management ...

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role - Team Lead Should have a team lead designation on papers Exp - Min 4 yrs Skills - Gaming Support | Technical Support | Servicenow Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com 5 Days working 2 days fixed off | WFO | Night shifts

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...

Job Description:- Key Responsibilities Coordinate and execute manual deployment of application builds in various environments. Review and understand deployment documentation including version release notes and configuration files. Copy, extract, and configure files manually in IIS / Windows / Linux-based environments. Monitor and troubleshoot deployment issues, ensuring rollback plans are in place. Maintain deployment logs and version control records. Communicate deployment status clearly to stakeholders and escalate issues as needed. Manage database changes including executing SQL scripts and data migrations. Work with source control (e.g., Git, SVN) to fetch builds and version releases. Co...

Job Description:- Key Responsibilities Coordinate and execute manual deployment of application builds in various environments. Review and understand deployment documentation including version release notes and configuration files. Copy, extract, and configure files manually in IIS / Windows / Linux-based environments. Monitor and troubleshoot deployment issues, ensuring rollback plans are in place. Maintain deployment logs and version control records. Communicate deployment status clearly to stakeholders and escalate issues as needed. Manage database changes including executing SQL scripts and data migrations. Work with source control (e.g., Git, SVN) to fetch builds and version releases. Co...

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Repor...

Job Title: Remote Desktop Support Organization:- Taskus Location:- Navi Mumbai, Airoli (Work from office) About Taskus:- Taskus is a global leader in providing outsourced business services, specializing in customer experience and back-office support. With a commitment to excellence and innovation, Taskus partners with leading international companies to deliver exceptional service and drive business success. Job Description:- Taskus is seeking a highly skilled Remote Desktop Support Technician with a minimum of 3 years of relevant experience supporting international clients. As a Remote Desktop Support Technician, you will play a vital role in ensuring the seamless operation of our clients' I...

Key Responsibilities: Deliver onboarding training for new technical support agents (L1/L2) Design and update training modules on tools, processes, and customer service Conduct classroom, online, and one-on-one training sessions Train staff on ticketing systems, troubleshooting workflows, remote tools, and soft skills Identify skill gaps and conduct refresher training as needed Evaluate performance post-training and provide feedback for improvement Create user manuals, SOPs, process documentation, and e-learning content Stay updated on product changes, system updates, and customer pain points Collaborate with QA, Support Leads, and Product Teams to align training with business needs Required ...

Good Communication Skills Should Have Experience on Ticketing Tool , SLA, SCCM, DL, APIPA, AD

Act as a primary point of contact for all production-related issues. Ensure stable operation of IT systems (applications, databases, infrastructure) that support business operations. Identify, troubleshoot, and resolve application issues promptly to minimize downtime. Monitor production applications for incidents and issues, analyzing the problems and providing timely solutions. Maintain and update incident logs, ensuring that issues are resolved within defined Service Level Agreements (SLAs). Continuously monitor system performance using various monitoring tools to ensure production systems meet performance expectations. Implement fixes and enhancements to improve overall system reliability...

Greetings from Trigent Software!! Candidate with excellent communication skills are higly preferred. Role: Service Desk Analyst Mode of Work: Work from Office Experience : 0 - 2yrs Location: Bengaluru (Bellandur) Working Days: 5 days Shift: Rotational ( Including Night Shifts ) Qualification: Any Graduate with Tech Expertise Salary : Freshers - (16,500 In hand salary) & Experienced - (20,500 In hand salary) Cab: Pick and Drop will be provided Notice : Immediate/ 15days Notice Job description As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep o...

Greetings from KVC CONSULTANTS LTD!! Job description We Are Hiring For Leading IT Company. Job Locations : Hyderabad- Gachibowli PUNE - HINJEWADI PHASE - 2 BANGALORE- ELECTRONIC CITY Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP FOR FRESHERS SALARY IS Rs 2.77 LPA Language: Proficient in English (Read + Write + Speak )Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to r...

JOB Role: The role requires the candidate to manage and Providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues Requirements : Responding to queries via chat, email, or phone Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases & remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Provide periodic updates on Regular incident repo...

The IT Support Engineer is responsible for providing first level support to internal IE Users and external IE Users, including but not limited to, Medical Professionals. IT Support Engineer is responsible for activities related to onboarding users and Medical Professionals and for the execution of standard operating procedures (SOPs) under the direction of assigned Innovation and IT Leadership. RESPONSIBILITIES Receive and configure laptops for users. Provide desktop support to users including Microsoft O365 and other applications. Respond to alerts triggered by failures or warnings in the IT environment. Account management including On-boarding and Separation. Perform basic windows server a...

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience. English fluent (B2 C1) Job Description Missions: Perimeter: All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. The main activities are: Contribute to incident resolution, service request completion and Change i...

International Voice Process Experience - 1 year min in Int. Technical Voice Process CTC-Upto 6 LPA Any Graduate Location - Bangalore/Pune Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478 / genesisanugrah@gmail.com Perks and benefits Salary+Incentives+Night Shift Allowances Both Cabs