1508 Ticketing Tools Jobs - Page 38

Role - Technical Support Engineer Skills - Product Support, Technical/Application Support, L1/L2 Support, Troubleshooting, Ticketing tool (JIRA, ServiceNow, Salesforce) API, CRM, ERP, SaaS Solutions. Experience Range - 2- 8 years Location - Pune Work Model - Work from Office (5 days) Shift - Night shift - 6.00 pm to 3.00 am OR 8.00 pm to 4.00 am About the Role. As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric p...

We have excellent opening for the position of Desktop Engineer. Qualification : Any graduate Experience: 1 to 4 Yrs Job Location: Navi Mumbai (Juinagar) JD as follows Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e...

Good Communication And Technical Skill Any Graduate 6 month to 1 years Exp

Job Title: Technical Support Engineer & Desktop Support Job Summary: We are hiring a skilled Technical Support Engineer with expertise in desktop support, switches, and servers. The ideal candidate will be responsible for providing end-user support, troubleshooting hardware/software issues, and managing desktop systems. Additionally, the role includes ensuring compliance with audit points related to IT systems, network infrastructure, and security protocols. Key Responsibilities: Provide technical support for desktop systems, hardware, software, and Network peripherals. Troubleshoot and resolve issues related to network switches, servers, and IT infrastructure. Install, configure, and mainta...

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 4LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8529546798 (Divisha)

Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 3+ years of experience in service desk. Job Description: Experience in L1 and L2 support. Worked in service request, incident management & escalation management. Troubleshooting experience in AD, DNS, LAN & basic windows application. Comfortable with rotational shifts. Interested candidates for above position kindly share your CVs on sneh.ne@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 30 days notice period candidates are preferred.

Role & responsibilities Preferred candidate profile Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting. Hands-on experience in MTR solutions, AV device handling, and basic troubleshooting Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs) To provide support for on-call escalations and do root cause analysis of the given issue. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies Work on value-adding activities such as Knowledge base update and management, Tra...

Role & responsibilities Serve as the first point of contact for customers seeking technical assistance / support over the phone, email, chat or remote. Take complete ownership of an end user problem, starting from request submission till resolution. Investigate, diagnose, and solve varied Endpoint software and functionality problems. Address Hardware/Connectivity/OS/VOIP/Email/O365 Applications/Two Factor authentication/VPN and likewise system and business applications related queries of our global customers. Investigate OS level, Application-level or any software/hardware product related issues with logical technical findings and relate it to technical resolution in a step-by-step action fo...

Hiring Tech Support Executives (Voice & Semi-Voice) in Vadodara.1- 4yrs exp in tech support, strong English, troubleshooting skills, & willingness to work in night shifts required. interested can share your resume to LAVANYA 9361645614

Role- Tech Support Executive Min 1- 2 Yrs Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

10+ years Operational Support, End to End Delivery, Maintenance Supervise the onsite technical team, including System Administrators, Database Administrators, and Service Desk personnel Application setup, processes, and troubleshooting, SLA adherence Required Candidate profile ITIL practices, SLA-driven operations, ITSM-based ticketing tools. Certificate PMP/ PRINCE2, ITIL. Mandatory - BE/B.Tech in Computer Science, IT.

Job Title: Treasury Core Model (TCM) – Senior Application Support. Location: Hyderabad. About The Job. We are seeking a highly skilled and experienced Treasury Senior Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financi...

Job Title: Treasury Core Model (TCM) Support Expert. Location: Hyderabad. About The Role. We are seeking a highly skilled and experienced Level 3 Treasury Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to...

Independently resolve tickets within TAT and maintain quick FRT. Share timely updates with clients, attend daily meetings, complete routine tasks, update the knowledge base, boost platform usage, and attend regular training.

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer fun...

: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback. Investigate discrepancies, fill gaps in incomplete records, and resolve other problems. Performs all duties as assigned and meets project compliances. Skills and Experience: Experience 0-3 years with excellent written, verbal, and i...

International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies,...

Operations and Administration Support the Global Service Desk with elevated technical and support requirements. Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and rep...

Looking for Customer Support Engineer Company Name: Fourth Dimension Technologies Pvt Ltd Job Description: Location : Bawal - Rewari District Good Communication Skill(English & Hindi) . Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Candidate should be willing to work on 24/7 shifts and 6 work...

Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call...

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : •Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

KPMG India is looking for Technology Consulting-DT TPRM-Advisory Services Manager to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Re...

We are looking forward to hire SAP FICO Professionals in the following areas : Should have a minimum of 8-12 years of in-depth knowledge of the SAP FICO module. A graduate degree in Finance or Commerce from a Reputed university would be preferred Experience of SAP S/4 HANA is mandatory S4/HANA work experience or S4 Certification will be added advantage Strong experience in SAP FI design, configuration, and implementation also having successfully executed at least 1 full life cycle implementations. Experience in managing the configuration of SAP including some or all of the following FI-GL, FI-AP, FI-AR Ability to look after SLA ensuring timely closure of priority tickets and implementing cha...

Greetings from Progressive Tech Serve. As discussed, we are hiring for Desktop Support Engineer. The Job description and other informations are mentioned below: - Role Name: - Desktop Support Engineer. Location:- Noida, Gurgaon Type of Shift: rotational shift Type of Job: - WFO No of days working in a week: - 6 days Shift in Genpact: Morning Shift : 6AM to 4PM Afternoon: 1PM to 11PM Night: 8PM to 6 AM. Basis 10 hrs. shift schedule & cabs availability for pick & drops. IT team is also aligned to these but in few cases, it might change basis requirements. Job Descriptions: - Desktop Support EngineerJob Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requ...