1508 Ticketing Tools Jobs - Page 36

Role & responsibilities Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical suppo...

Position Overview: At Adobe, we are passionate about empowering individuals and organizations to create exceptional digital experiences. Our Support Service Management (SSM) team plays a crucial role in delivering personalized, high-quality support to our Ultimate Support plan customers. The SSM works alongside the Technical Account Manager (TAM) to ensure the best possible customer experience, offering tailored support, clear communication, and regular updates on ongoing issues. This role is key in managing critical support cases, providing transparency during issue resolution, and collaborating with various internal teams to deliver solutions that align with Adobe's business objectives. Ke...

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O3...

Role - Team Lead | Service Desk Should need to have Team Lead designation on Papers Exp - Min of 4 Yrs Skills - Microsoft Application Support | Windows Support | Technical Support Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, an...

Role - Operation Manager Skills - Windows Support | Technical Support | Microsoft application Support Exp - Min 8 Years , 2 Years as a Operation manager Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Network Engineering Planning and Deployment SolutionMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP Summary :As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation ...

Job Details: Skill: SAP PP Experience: 5+ Years Location: - Mumbai Notice Period: Immediate Joiners or within 15 days Employee type : CTH Job Description: POSITION OVERVIEW : SAP PP Location - Mumbai Mode - Hybrid Mandate Skill; Minimum 5 years of SAP PP experience. (Discrete + REM only) - Relevant SAP Certification would be an added advantage. - At least 2 Full Life Cycle Implementations/ Roll- Outs experience. - Should have worked on support project. - Exposure to Ticketing Tool like Service Now is an added advantage. on office 365 SharePoint online , Hands on experience 3+ years of relevant experience in SharePoint with minerience on office 365 SharePoint online , Hands on experience in c...

Technical skills:- Skilled in real-time ticket monitoring and SLA management. Experienced with Hostbill, WHMCS, and Zendesk. Background in NOC/helpdesk and cloud hosting support. Strong IT and cloud infrastructure knowledge..

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrast...

Project description Information and Document Systems is a global technology change and delivery organization comprising nearly 200 individuals located mostly in Switzerland, Poland, and Singapore. Providing global capturing and document processing, archiving, and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory, and Operational functions. We are looking for a talent to join Records Management Onboarding team in Hyderabad. Responsibilities Ensure all the technical requirements are captured in the requirement specification document Review the onboarding requirement specification and run-through overview sessions for our stakeholders Analysis the technical ...

Role & responsibilities 1. Ticket Triage & Prioritization Oversee the flow of inbound technical tickets from customers through systems like Zendesk, Linear, or equivalent. Assign tasks to appropriate implementation/support/solutions engineers, ensuring efficient handling and resolution of technical queries. 2. Team Management Manage a team of engineers responsible for customer-facing technical support. Conduct performance reviews, provide coaching, and oversee the development of the team. Lead the hiring, onboarding, and continuous training of new Implementation engineers. Schedule and oversee the staffing of support engineers on customer calls, ensuring availability for critical issue resol...

TZ Railings Pvt. Ltd. is a division of VIVA RAILINGS LLC. VIVA RAILINGS LLC. offers total railing solutions for your project, from Design, Engineering to Fabrication and Installation of stunning, safe and sustainable railings. VIVA Railings offers a wide variety of Modular Railing System with various Infill options ranging from Decorative Glass to Classical cable. VIVA railings has new division of METAL SPACES for all your custom, architectural, metal and glass needs. Metal Spaces turnkey solutions from concept to design and engineering to fabrication, serving projects all throughout North America. Website : www.vivarailings.com We are looking for a dedicated and talented Desktop Engineer to...

Greetings from raFT Consulting. We are hiring for Service Desk Engineer/Technical Support engineer on Level 1,2 & 3. Job Title: Service Desk Analyst L1 / L2/L3 Grade(Exp): L1(1 to 3 Yrs) L2(3.1 to 5.5 Yrs) L3(5 to 7 Yrs) Location: Noida/Chennai/Bangalore/Hyderabad Shift: Rotational Shifts (24x7 support) Experience Required: Work from Office Notice period:- Immediate to 30 days Role & responsibilities To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT throug...

Role - Technical Process Spe Exp - Min 2 years Skills - Technical support | Service Desk | Servicenow | IT technical support Immediate Joiner 5 Days working 2 days Rotational Off | Night Shifts | Both ways Cabs 8529625871 | mahak.ghrs1234@gmail.com

Mandatory Skills Handson experience on AEM content authoring AEM 6.3 and above Must have at least 8 year of experience in AEM content authoring Knowledge of creating pages using AEM templates components Basic understanding of HTML CSS and Java script Should be clear with the concepts of content authoring publishing workflows MSM and AEM assets Should be able to build AEM pages from scratch if requirements are provided in the form of wireframes mockups Quick learner and must be able to understand the customized requirements and best practices Ability to converse effectively with the client Should be proficient in handing ticketing tools Jira Must be willing to work in shifts Role Details AEM ...

Collaboration Support Analyst Key Responsibilities/Outcome: Responsible for analyzing, troubleshooting, providing solution for issues on Collaboration tools and services to our end users Answers complex questions about users need and their issues Apply basic to advance diagnostic techniques to identify problems, investigate causfes and recommend solutions to correct common failures. Escalates complex problems to higher level of expertise within organization. Communicate or coordinate with the user and the resolver teams, suppliers and other departments within the organization to ensure best service to the end users. Change management - execution, feedback Contributes to the continuous improv...

Good Communication And technical skill

We are seeking a proactive and technically sound Support Analyst to act as the communication and coordination bridge between onsite client teams and offshore development teams . The ideal candidate will have excellent communication and listening skills, a strong understanding of mobile and web applications , and the ability to grasp technical issues related to integrations, AWS cloud infrastructure , and databases . This role is critical to ensuring timely issue resolution, proper communication flow, and consistent SLA compliance in a production environments. Role & responsibilities Serve as the primary communication link between client-facing teams and offshore development teams. Monitor an...

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

Technical Support Executive Location- Bangalore/Pune Graduation (Mandatory) Min 1 year experience in Technical Support(International Voice) Working Days: 5 Days Working Night shifts CTC- Up to 4 LPA Immediate joiners Contact- 8890492756(HR Bhoomi)

International Tech.Voice Process Experience-1 year min in International Tech Voice Process CTC-Up to 4 LPA Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478 / genesisanugrah@gmail.com Required Candidate profile The candidate must have at least 1 year of experience in International Technical Voice Process in Service Desk. Should have good communication and must be a Graduate. Semi-Voice exp. can also apply. Perks and benefits Both Side Cabs Salary+Incentives+Allowances

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for It Service Desk with our Client Experience: 1+ yrs Skill: Working As It Service Desk Ticket assignment to all field engineers and E2E follow up till closer. Real time Status updates of incidents / service request in the ticket management system. Handling escalation matrix Customer satisfaction report Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 24000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi leve...

Hiring: Technical Support Location: Pune Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred HRMayur -7357769199

Solve hardware & software issues for desktops/laptops Install, upgrade, and maintain systems Set up new users, manage accounts & access Support MS Office, printers, networking