870 Ticketing Tools Jobs - Page 35

Role & responsibilities Greetings from Progressive Tech Serve. As discussed, we are hiring for Desktop Support Engineer. The Job description and other informations are mentioned below: - Role Name: - Desktop Support Engineer. Location-Ahmedabad Address:- 106, SAKAR 3, OPP ALPINE HEIGHTS, NR INCOME TAX CHAR RASTA, ASHRAM ROAD, AHMEDABAD 380014. Type of Job: - WFO No of days working in a week: - 6 days Job Descriptions: - Desktop Support Engineer Operating Systems Client: Windows,10 & 11. • Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN. • installations of printers, scanner • Creating tickets for the agent. • VPN issues, Trouble shootings of PC and Laptops. • Install and upgrade of all Hardware and Softwares, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues. • Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. • Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. • Knowledge on Remote Desktop and Remote Assistance. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients. • Providing solutions for problems with network printers, network connectivity, and hardware and software problems. • Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. • Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive If interested, please share your updated CV along with the details below to take your CV for further technical evaluations: ekta@progressive.in Call:- 9560621796

Role: Technical Support Minimum 2yrs exp into handling chat Technical issues Must have Microsoft experience with Troubleshooting Excellent communication Immediate joiners preferable Virtual mode of interview Rotational shift Thanks 7845422042

Greetings from Infosys BPM Ltd., We are hiring candidates for Microsoft and XBOX Service Desk Gaming Support in Hyderabad Location. Please walk-in for interview on 10th May 2025 at Hyderabad Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. If interested, please click on the below link and register yourself for the walkin drive. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-213733 Interview details: Interview Date: 10th May 2025 Interview Time: 10.00 AM till 1:00 PM Interview Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad. Building number - 4, 1st floor Aryabhata conference room Landmark- Nearby ISB college Please find below Job Description for your reference: Job Location: Hyderabad Skill - Service Desk Gaming Support Experience - 1 - 4 Years Skills Needed: Excellent communication skills Troubleshoot and resolve technical issues promptly in Gaming process is mandatory International voice and chat technical experience Address billing-related inquiries, including payment processing, refunds, and subscription management Provide detailed information on subscription plans, game titles, and additional offerings. Guide users through troubleshooting steps and self-help resources. Aware of current role SLA and Metrics handled. Provide technical assistance to customers via voice or chat. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts are mandatory. Responsibilities: Need to trouble shoot technical queries of Gaming and Billing related Address billing-related inquiries, including payment processing, refunds, and subscription management. Assist customers in setting up and configuring gaming device hardware and software. Skills and Qualifications: Customer-Centric Attitude Passion for helping customers and resolving their issues Patience, empathy, and active listening skills Technical Proficiency: Familiarity with gaming consoles, games, and services. Ability to troubleshoot common technical problems. Communication Skills: Clear and concise verbal and written communication. Ability to explain technical concepts to non-technical users. Problem-Solving Abilities: Analytical mindset to diagnose and resolve issues effectively. Adaptability to handle diverse customer scenarios. Team Player: Collaborate with colleagues and cross-functional teams. Willingness to learn and stay updated on console related developments. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR.

Work Mode: In Office Work Hours: US PST Zone JOB OVERVIEW The Senior Help Desk Analyst Retail IT is responsible providing efficient, timely, and high-quality tier L1 technical support and customer service to end-users of Topgolf Callaway Brands information systems with a emphasis on Retail store IT operations. Additionally, work on and support technical projects and tasks. ROLES AND RESPONSIBILITIES Provide first line support for trouble resolution and escalation of all incoming Help Desk corporate and Retail support tickets for L1 and L2, escalating to the System Admins as required. Perform computer operational maintenance which includes the ability to install, setup, configure, troubleshoot, and optimize client computer systems, peripherals, and components Consistently demonstrate professional and superior customer service and interpersonal skills Lead and work on technical projects as needed. Assist with general projects and team tasks Create and update incidents within ticket tracking system including detailed incident and resolution information Configure and support anti-virus/anti-malware software and promptly address any reported security breaches Update existing documentation as needed and create standard operating procedures and support KBs Troubleshoot advanced computer hardware, software, printing and network problems for multiple computer platforms, cloud solutions and phone systems Partner with third-party hardware, software, or support vendors as needed to resolve technical incidents Maintain asset (i.e., laptops, workstations, mobile devices, etc.) inventory Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines Responsible for all 3rd party client applications, mobile devices, and wireless networking support Support new hire account creation, computer set-up and user orientation as needed Install hardware and software upgrades, manage user accounts, maintain backup systems, and assist with network and server changes and upgrades as needed Provide technical POS system support for retail store associates, including receipt printers and credit card terminals Provides Tier-1/Tier-2 customer support thru various channels, which includes logging into a phone queue, walk-ups, Microsoft Teams chat messages, direct email, and/or Help Desk mailbox Supports termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc. Uses the companies ITSM system to record thorough notes and to completely document customer interactions in the tickets created on their behalf Reviews escalated tickets (that you worked) to thoroughly document Level-2 support interactions; adding those notes to helpdesk documentation to increase helpdesk knowledgebase and support capabilities (where applicable) Manages tickets via the Helpdesk support dashboard to ensure that time to first response SLAs are met Regularly monitors the Helpdesk support dashboard to triage tickets and monitors/prioritizes for ticket aging Performs all other duties as assigned by the Supervisor and or Manager TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Highly proficient in Microsoft Windows 10/11 desktop OS and the Microsoft Office Suite Technical knowledge of Active Directory and Microsoft Windows domains Working knowledge of scripting (PowerShell / VB Script, etc.) Able to install, setup, configure, troubleshoot, and optimize basic to complex systems and components Working knowledge with Office 365 Working knowledge of Microsoft network enterprise system computer environments Able to recognize, understand, and troubleshoot system performance warnings, alerts, and errors High attention to detail and focus on quality implementations Working knowledge of Jira Service Management or other relevant ticketing system Ability to work well under pressure and in a fast-paced, results-oriented, team environment Strong organizational skills and the ability to prioritize multiple tasks Strong logic, problem-solving, math and Internet skills along with specific attention to detail EDUCATION AND EXPERIENCE Bachelors Degree in an applied technology or equivalent technical training preferred Experience with Retal Point of Sale systems preferred Minimum of 5 years experience in related Help Desk job roles Relevant certifications, such as A+, hardware vendor programs, Microsoft, and customer service training PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable) Work is performed in a designated professional office workstation and environment Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software The employee may be required to stand, sit, crouch, walk and bend/conform in uncomfortable positions for varying periods of time JOB OVERVIEW The Senior Help Desk Analyst Retail IT is responsible providing efficient, timely, and high-quality tier L1 technical support and customer service to end-users of Topgolf Callaway Brands information systems with a emphasis on Retail store IT operations. Additionally, work on and support technical projects and tasks. ROLES AND RESPONSIBILITIES Provide first line support for trouble resolution and escalation of all incoming Help Desk corporate and Retail support tickets for L1 and L2, escalating to the System Admins as required. Perform computer operational maintenance which includes the ability to install, setup, configure, troubleshoot, and optimize client computer systems, peripherals, and components Consistently demonstrate professional and superior customer service and interpersonal skills Lead and work on technical projects as needed. Assist with general projects and team tasks Create and update incidents within ticket tracking system including detailed incident and resolution information Configure and support anti-virus/anti-malware software and promptly address any reported security breaches Update existing documentation as needed and create standard operating procedures and support KBs Troubleshoot advanced computer hardware, software, printing and network problems for multiple computer platforms, cloud solutions and phone systems Partner with third-party hardware, software, or support vendors as needed to resolve technical incidents Maintain asset (i.e., laptops, workstations, mobile devices, etc.) inventory Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines Responsible for all 3rd party client applications, mobile devices, and wireless networking support Support new hire account creation, computer set-up and user orientation as needed Install hardware and software upgrades, manage user accounts, maintain backup systems, and assist with network and server changes and upgrades as needed Provide technical POS system support for retail store associates, including receipt printers and credit card terminals Provides Tier-1/Tier-2 customer support thru various channels, which includes logging into a phone queue, walk-ups, Microsoft Teams chat messages, direct email, and/or Help Desk mailbox Supports termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc. Uses the companies ITSM system to record thorough notes and to completely document customer interactions in the tickets created on their behalf Reviews escalated tickets (that you worked) to thoroughly document Level-2 support interactions; adding those notes to helpdesk documentation to increase helpdesk knowledgebase and support capabilities (where applicable) Manages tickets via the Helpdesk support dashboard to ensure that time to first response SLAs are met Regularly monitors the Helpdesk support dashboard to triage tickets and monitors/prioritizes for ticket aging Performs all other duties as assigned by the Supervisor and or Manager TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Highly proficient in Microsoft Windows 10/11 desktop OS and the Microsoft Office Suite Technical knowledge of Active Directory and Microsoft Windows domains Working knowledge of scripting (PowerShell / VB Script, etc.) Able to install, setup, configure, troubleshoot, and optimize basic to complex systems and components Working knowledge with Office 365 Working knowledge of Microsoft network enterprise system computer environments Able to recognize, understand, and troubleshoot system performance warnings, alerts, and errors High attention to detail and focus on quality implementations Working knowledge of Jira Service Management or other relevant ticketing system Ability to work well under pressure and in a fast-paced, results-oriented, team environment Strong organizational skills and the ability to prioritize multiple tasks Strong logic, problem-solving, math and Internet skills along with specific attention to detail EDUCATION AND EXPERIENCE Bachelors Degree in an applied technology or equivalent technical training preferred Experience with Retal Point of Sale systems preferred Minimum of 5 years experience in related Help Desk job roles Relevant certifications, such as A+, hardware vendor programs, Microsoft, and customer service training PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable) Work is performed in a designated professional office workstation and environment Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software The employee may be required to stand, sit, crouch, walk and bend/conform in uncomfortable positions for varying periods of time.

Role & responsibilities Should have experience as HelpDesk Engineer Should have hands on Ticketing tools Should have excellent communication skill. Preferred candidate profile

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

Preferred candidates: Good knowledge of laptop desktop troubleshooting Good experience of service desk Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server Key Responsibilities:- Responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via Telephone, Chat or Email. Identify and escalate tickets requiring urgent attention and action. Log all contacts and document all the activities accurately and completely within the incident management tool. Deal with and resolve helpdesk requests. Take ownership of user issues and resolve the problems on behalf of the user and communicate progress in a timely manner Open to working in a 24*7 environment with rotating shifts and rotating week-offs & Holidays Skill Required:- Previous experience in IT helpdesk (Chat & Voice) Excellent communication skills (Verbal, Written) Knowledge of Windows, Mac OS, and Virtual Desktop Environments Decent Typing speed Awareness of basic networking concepts like DHCP, DNS, TCP/IP, VPN and technologies Provide standard application support including but not limited to : Outlook Email, MS 365, Zoom, VPN, Browsers, Avaya One-X Softphone, Software installation/Uninstallation, Corporate Mobile, etc. Password reset, BitLocker, account management, Endpoint security issues, Virtual Desktop (Teams, Webex, Zoom etc) Active directory, MFA and Printer Mapping.

Greetings from CMS Computers India Pvt Ltd !! We have job opportunity for Technical Support Executive in Noida. Experience - 2+ Years Education - B.E./B.Tech/BSc.IT Job Description - Bachelors degree in information technology, Computer Science, or related field with 2+ years of experience Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer Experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate escalation. Assist end users in navigating and using the software effectively, including basic troubleshooting and guidance. Log and track issues accurately, maintaining clear documentation within the support system. Escalate complex or unresolved issues to the Support Lead or development team. Maintain and update support documentation, FAQs, and knowledge base articles. Provide support during rollouts, updates, or changes to the application. Collaborate with cross-functional teams including QA, infrastructure, and product support. Monitor system status dashboards and alerts, reporting anomalies as needed. Strong verbal and written communication skills in English, with the ability to interact with non-technical users effectively. Familiarity with ticketing systems (e.g., Zendesk) and basic troubleshooting steps. Prior experience supporting enterprise applications is advantageous. Relevant and interested candidates can share their updated resume on kinjal_patel@cms.co.in with below details Total Experience - Current CTC - Expected CTC - Notice period -

Location: Level 3-4, East Wing, International Tech Park, Inorbit Mall Rd, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana 500081 Job Description: Need female candidate with good communication skills and technical skills with minimum experience of 2 years

Role & responsibilities Must have a skill in the Service Desk Management. Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware, and Software related troubleshooting skills. Providing remote assistance to users who may be in office or remote locations. Identify, investigate, and diagnose the issue. Provide resolution to customer based on in scope processes. Communicate to the user on progress in a timely manner. Excellent verbal and written communication skills. 24x5 Support. Preferred candidate profile 2-3 Years Proven Experience as a Desktop Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude BSc in Computer Science or relevant field

Hiring: Process Lead (Domain Trainer) Service Desk Experience: 45 Years Location: Mysore Package: 9.50 LPA Key Responsibilities Conduct regular workshops on Service Desk Basics (ITIL v4) and Technical Foundation Training Coordinate training needs with Service Desk SPOCs Create and update training manuals, knowledge articles, and online course content Maintain training records and publish reports via learning platforms Ensure alignment of Service Desk practices with ITIL standards Must-Have Skills 2-3 years experience delivering technical/service desk training Strong understanding of training methods and adult learning principles Excellent communication and stakeholder engagement skills ITIL-trained or certified (v3/v4) Hands-on experience with ITSM tools (SNOW, Remedy), voice infra (Avaya, Cisco), and troubleshooting Windows/Office 365/Networking issues For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

experience in IT helpdesk or service desk coordination Familiarity with ITSM tools e.g ServiceNow, Fresh service, ManageEngine &support processes English for user communication Strong organizational & multitasking skills Ticketing & ITSM tool usage Required Candidate profile Asset and inventory management Vendor coordination and follow-ups Team coordination and support scheduling Reporting and SLA tracking kindly reach us Preethi 6382942219

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Desktop support for Windows OS 10/11, Mac OS, MS Office & Outlook configuration Install OS, patches & firmware; troubleshoot hardware issues Manage laptop & printer maintenance; configure DHCP & LAN Manage incidents & requests VIPs/ Event support

Dear Candidate, Greetings from Collabera !I hope you are doing well. My name is Bansal Patel , and I represent Collabera , a leading global staffing firm. I came across your profile on the job portal and wanted to reach out to you regarding an exciting opportunity with one of our esteemed clients based in Trivandrum or Noida or Chennai location .We believe your background and experience could be a great match for this role. Below is the Job Description for your review. Job Title: IT Service Desk Analyst / Technical Support / Analyst Location : Trivandrum or Noida or Chennai Mode of Work : Work from Office Experience Level: (Fresher / 0-2 Years) Primary skill: Good command in English speaking Communication Skills Shift Timing: Rotational Shift Including Night shit (5 Days working) Education Qualification: B-Tech CSE(all branches), IT, ECE, BCA, MCA, BSC_IT - (Must Have Provisional or Degree certificate) Job Summary: The IT Service Desk Analyst is responsible for providing first-line technical support to end-users within the organization. This role requires resolving hardware and software issues, troubleshooting network and connectivity problems, and ensuring high levels of customer satisfaction. The analyst will act as the first point of contact for technical queries, working to diagnose and resolve problems efficiently or escalate them to the appropriate teams when necessary. Key Responsibilities: Technical Support: Help international users fix hardware, software, and network issues over phone calls. Clear Communication: Explain technical solutions in simple words and adapt to different accents. Troubleshooting: Solve issues like password resets, app errors, and network problems quickly or escalate if needed. Global Coverage: Provide support across different time zones and ensure availability for international users. Customer Service: Deliver excellent service with patience, professionalism, and a focus on customer satisfaction. Call Documentation: Log all calls, problems, and solutions accurately in the system. Shift Flexibility: Work night shifts or odd hours to support users globally. Preferred Soft Skills Strong problem-solving and analytical skills. Excellent communication and interpersonal skills to interact with customers and team members effectively. Ability to work in a fast-paced environment while maintaining attention to detail. Team player with the ability to handle tasks independently. If You are Interested, Share your CV on Bansal.patel@collabera.com Job Description: Technical skills: Providing 1st line technical support to customers Dealing with problems for hardware such as, computers and printers, and software programs Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues such as resetting passwords Resolve technical issues in a timely manner using available resources within the Company. Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support. Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting. Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory. Good knowledge in Installation of hardware & Software. Work on Client Servers like Windows, Linux, UNIX. Work on various Software-Applications. Ability to troubleshoot common PC issues (Optional) Resolution and Customer Satisfaction Rating. If Interested, Please Share the Following Details: Full Name: Contact Number / Alternative Number: Email Address: 10th Percentage with Passing years 12th Percentage with Passing Years Highest Education or Graduation : Percentage / CGPA with Passing Years with University name Current Location: Preferred Location: Current Company (If applicable): Total Experience (If applicable): Relevant Experience (If applicable): Current CTC (If applicable): Expected CTC (If applicable): Notice Period: Updated Resume: If You are Interested, Share your CV on Bansal.patel@collabera.com About Collabera: Since 1991, Collabera has been a pioneer in IT staffing solutions and services. With over 14,000 professionals across 50+ global locations , we are proud to be: A Top 10 U.S. IT Staffing Firm The largest minority-owned IT staffing firm in the U.S. A trusted partner to Fortune 500 companies Recognized as one of the Best Staffing Firms to Work For (6 years in a row) Know more : https://www.collabera.comWe look forward to hearing from you. Please feel free to share this opportunity with friends or colleagues who might be looking for a job change.

Job Title: Tier 1 Technical Support EIS v20 Location: Hybrid/Remote Employment Type: Full-Time Experience Required: 56 years Industry: Insurance / IT Services / Support Shift: Night Shift Job Summary: We are seeking a proactive and experienced Tier 1 Technical Support Specialist with strong knowledge of the EIS v20 insurance platform . The ideal candidate will have exceptional communication skills and the ability to work independently with minimal supervision. This role is responsible for providing front-line technical support, issue triaging, and resolution tracking to ensure a smooth and responsive support experience for users. Key Responsibilities: Provide Tier 1 technical support for the EIS v20 insurance system. Act as the first point of contact for user-reported issues and service requests. Perform initial triaging and issue documentation for escalation to Tier 2/3 if required. Clearly communicate technical information and issue status to non-technical users. Maintain accurate records of support tickets, resolutions, and follow-ups. Collaborate with cross-functional teams to ensure timely resolution of issues. Monitor support queues, meet defined SLAs, and escalate blockers appropriately. Prepare and update knowledge base articles for recurring issues and best practices. Requirements: 56 years of experience in a technical support or help desk role. Strong working knowledge of EIS v20 insurance system . Excellent verbal and written communication skills. Ability to handle client communication with professionalism and clarity. Self-starter with the ability to troubleshoot independently and escalate appropriately. Experience with support ticketing tools (e.g., ServiceNow, JIRA) is a plus. Ability to work in a fast-paced and customer-focused environment. Preferred Qualifications: Prior experience in the insurance or financial services domain. ITIL foundation certification is a plus.

Job Title: People Process Advisor Location: Hyderabad, India (Hybrid & Onsite) SPE- 5.5 LPA ( 3+ years ) SME- 10 LPA ( 5 + years ) Qualification - Graduate or Masters degree in Human Resources or equivalent About the Role: Are you passionate about delivering a top-notch employee experience and ensuring smooth HR processes? We are looking for dynamic People Process Advisors to join our Employee Experience Practice team and deliver exceptional Hire to Retire HR services for our clients. In this role, youll have the opportunity to collaborate with a talented team, drive process improvements, and make a direct impact on the overall employee journey. If you are someone who thrives in a fast-paced, evolving environment and has hands-on experience with HR systems like Workday and Zendesk, we want to hear from you! Key Responsibilities: Collaborate with HR Advisors to ensure resources are well-equipped with training, information, and tools for maximum productivity. Conduct root cause analysis and design corrective and preventive action plans to enhance HR processes. Handle employee queries related to Compensation, Recruiting, Absence, and Workforce Administration using Workday. Manage SOP documentation and continuously log new learnings for process improvements. Audit HR Advisors, identify growth opportunities, and provide constructive feedback to enhance domain expertise. Conduct User Acceptance Testing (UAT) on new Workday module releases and share insights promptly. Support and organize employee data, ensuring timely updates and accuracy. Foster positive employee relations by ensuring employees have the necessary support throughout their lifecycle and contribute to the teams overall success. What You Bring: Hands-on experience with Workday in modules like Compensation, Recruiting, and Absence. Experience with case management/ticketing tools like Zendesk, SNOW, or Workday Help. Strong communication skills, with the ability to engage effectively with clients, stakeholders, and team members. Problem-solving abilities, with a focus on resolving issues and managing conflicts. Outstanding interpersonal skills, with a passion for delivering a great employee experience. Flexibility to work in night shifts when necessary. What We Offer: Hybrid & Onsite Working Options: Flexibility to work from home or at the office. Dynamic & Collaborative Work Environment: Be a part of a forward-thinking team focused on continuous improvement. Career Growth & Development: Gain hands-on experience with leading HR systems, and be a part of a global HR services network. Comprehensive Benefits Package: Enjoy a competitive salary, healthcare benefits, and other perks. Education and Experience: Graduate or Masters degree in Human Resources or equivalent. 2-5 years of experience in Hire to Retire HR processes. Contact on - 9136520859 Name- HR Executive Manish Email- manish@careerguideline.co.in

Designation: Technical Support Engineer (IT Service Desk) Location: Ahmedabad/Gandhinagar, Gujarat Experience: 2+ Years Job description: Job Summary Technical support engineer at IT Service Desk provides technical support to internal employees. This role requires an aptitude for working with applications, systems, servers, O365 suites applications to undertake analysis, diagnosis, and resolution of user problems, which may range from straightforward to more complicated technical issues. The role will be focused on modernizing customer experience for our global employee base at Advantmed, focused on enabling self-service and accelerating the productivity needs of our employee base. Responsibilities and Duties 1. Serve as the first point of contact for customers seeking technical assistance / support over the phone, email, chat or remote. 2. Take complete ownership of an end user problem, starting from request submission till resolution. 3. Investigate, diagnose, and solve varied Endpoint software and functionality problems. 4. Address Hardware/Connectivity/OS/VOIP/Email/O365 Applications/Two Factor authentication/VPN and likewise system and business applications related queries of our global customers. 5. Investigate OS level, Application-level or any software/hardware product related issues with logical technical findings and relate it to technical resolution in a step-by-step action for resolution to issues. 6. Ensure ticket documentation, categorization and classification are precise. 7. Ensure compliance and process adherence in all transaction and service delivery. 8. Escalates complex problems to higher level of expertise within organization. 9. Partner with cross-functional IT teams to assist with troubleshooting Major Incidents impacting IT services as needed. 10. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. 11. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. 12. Take ownership and deliver on tasks assigned related various IT projects related to grants, hardware, inventory, new software/application introduction/termination, security software rollout / upgrade, patch management, etc. 13. Manage user onboarding/offboarding IT activities as per defined process. Desired skills & competencies 1. Graduate in any discipline having knowledge of windows desktop O.S. installation and troubleshooting, O365 Applications and licensing, Windows servers OS and various roles understanding, understanding of basic networking, LAN infrastructure, Windows AD Understanding for usage in enterprise environment, Desktop/Laptop/Server Hardware related troubleshooting, Tablets, software applications installations, OS patches management. 2. Good understanding of DNS, DHCP, IP, Wireless, Virtual Private Network, endpoint security, Antivirus products, Encryption products like bit locker, Two factor authentication products, AD User/Group management, Email protocols. 3. Knowledge of customer service principles and practices, ITIL and ITSM concepts. 4. At least 2 years of experience serving global customers in IT Industry. 5. Microsoft/Cisco/RedHat Certifications are added advantage. 6. Excellent English communication skill (both Written & Verbal) 7. Customer-centric 8. Problem Solver 9. Team player

Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29

Network Engineer Cloud&Datacenter Network Experience: 5+Years Mandatory Skills:- ACI(Cisco ACI),GCP(Google cloud),Routers,Switches,Monitoring Tools, Ticketing Tools. Location: Bangalore (work from office) Job Type: Permanent/Fulltime Position Shift Details: IST Shift (1:30 AM - 10:30 AM )- 2Way Cab Facility Provided for Pickup And Drop Key Responsibilities: Engage and collaborate with Network Engineers, infrastructure teams and developer teams to gather requirements, design and implement Network solutions. Design, implement, monitor, support and troubleshoot complex network environments for on-prem Datacenters, Cloud Exchange Datacenters and Cloud Network services. Provide technical expertise to design and implement solutions and provide operational support for Network platforms like Cisco switches, Cisco routers, Cisco ACI, F5 load balancers; for Network services in Google Cloud, Oracle Cloud and Azure; and Network connectivity at Cloud Exchange Datacenters like Equinix. Provide operational support while leveraging managed services partner and colleagues for L2 and L3 support. Communicate technical issues and solution plans to management, external and internal customers and business partners. Documentation skills with systems including Confluence, ServiceNow and Jira. Capacity to work on multiple projects effectively, identifying primary and secondary objectives, prioritizing time, and meeting timelines. Desire and ability to take ownership of products/projects, driving them towards successful outcomes. Minimum Qualification: Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field) 5+ years hands-on experience with infrastructure engineering working with enterprise and cloud network technologies. 5+ years of experience working on medium to large scale projects. Experience implementing or supporting Cisco switches, Cisco routers, Cisco ACI, F5 load balancers. Experience implementing or supporting Cloud network services in Google Cloud, Oracle Cloud and Azure; and network connectivity at Cloud Exchange Datacenters like Equinix. Experience with Cisco L2 switches (catalyst and Nexus OS) Experience automating repetitive network tasks. Experience with monitoring and alerting tools for Network infrastructure like Solarwinds, ThousandEyes and Riverbed. Experience with vulnerability management for Network infrastructure. Experience with ticketing tools like ServiceNow and Jira. Effective communication of technical information and solutions to all levels of the business. Note:-Please Share your Updated CV For hemag@suntechnologies.com