1508 Ticketing Tools Jobs - Page 34

Linux Support Engineer - Bengaluru - Immediate Joiners Exp: 1+ years Notice period: Immediate Joiners Preferred Skills : Linux Support - Desktop - L1 ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

Role & responsibilities: Service Desk & Remote Support Level 1 / 1.5 Support Job Title: Technical Support Specialist (L1.5) Key Responsibilities: Provide first-line technical support globally via phone, email, and ticketing systems. Troubleshoot and resolve issues related to hardware, software, and network connectivity. Assist with OKTA MFA setup, password resets, and login-related support. Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE). Resolve device-related issues such as system freezes, BitLocker, and driver problems. Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect. Document incidents an...

Good Communication Skills EXP:- 6 Months to 1 Years Budget:- 19K CTC Should Have Experience on SLA, DLP, SCCM, Ticketing tool, APIPA, DHCP, DNS

Location: Ghansoli, Navi Mumbai Key Responsibilities In this context, your responsibilities as a Frontline Support Agent are: Receipt and registration of applications : Respond to user requests via the ticketing tool or by phone (if justified). Document each request precisely in the ticketing system. Analysis and understanding of requests : Understand the user's request and, if necessary, ask for clarification to complete the information. Categorization and prioritization : Ensure the correct categorization and if necessary, recategorize requests. Apply the appropriate level of impact in accordance with incident management processes. Transfer and collaboration with Level 2 teams : Escalate r...

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsib...

Exp-Min 1 Year in Service Desk | Ticketing Tools Voice-International Excellent Communication Any Grad CTC:Up to 4 LPA Fixed + Allowances + Incentives Location: Pune Both way cab Immediate Joiners ONLY Shifts: 24/7 (US Shifts) 7023955677 (HR Kajal)

Job Title : Customer Service L1 Support Engineer Department : Application Support Location : Mumbai Reports to : Global Application Support Manager Experience Required : 2-5 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Role & responsibilities :- Act as the first line of contact for customers via phone, email, chat, or ticketing system. Diagnose and troubleshoot basic technical issues, guiding customer...

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

Basic Technical knowledge & Good Communication

NOC-based support to the field engineers' team System provisioning on ERP MIS generation Resolving technical queries Working knowledge of ticketing tools Strong proficiency in MS Excel and Google Sheets Ability to manage high call volumes Enthusiastic and self-motivated Provide service and customer Support, Ticketing tools, MS Excel, Google sheets Exp.- Minimum 6 month to 1 year

HOPPER UNIVERSAL GDS Travel process (voice) WORK FROM OFFICE - Thane Location DOJ - immediate joining GDS/travel background candidates - 20 nos [GDS knowledge and experience of Amadeus/Sabre; (refunds, reissuance, cancellation, reservation, partial exchange, schedule change, etc- 6 months or above)] Good Communication skills 42k net take home; 41k in hand for candidates with GDS knowledge and travel based experience Rounds of interview- HR, Amcat, Essay Writex test, Operations round Essay writex score of 60 required before operations round Strictly follow IBU transport boundaries of Thane Shifts - 24*7 rotational Week off - 2 rotational week off Comms level - STRICTLY Cluster 1 or Cluster 2 ...

Join Infosys BPM as a Technical Support Specialist Empower Customers Worldwide! Are you passionate about technology and helping people? Do you enjoy solving complex technical challenges and making a difference in someones day? Infosys BPM is looking for a dedicated Technical Support Specialist to be the voice of our consumer products and deliver world-class support. What Youll Do: As a Technical Support Specialist , you’ll be the frontline hero for Microsoft’s software, hardware, and services. From troubleshooting issues on Windows and Microsoft 365 to assisting with device connectivity and billing inquiries, your expertise will ensure every customer gets timely, clear, and effective solutio...

About the Role Were seeking an experienced IT Change Manager with a strong IT background to own the end-to-end change lifecycle. Youll ensure structured, low-risk execution of IT changes by leveraging ITIL best practices, stakeholder coordination, and service excellence. Key Responsibilities Manage the full change lifecycle: intake, classification, risk assessment, approval, scheduling, implementation, validation, and closure. Integrate change activities with incident, problem, release, risk, and service request processes. Perform impact and risk assessments, defining rollback strategies and mitigation plans. Ensure alignment with SLAs and service request fulfillment, maintaining stakeholder...

Job Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad or "Remote" Department: IT Support / Customer Operations Reports To: L2 Engineer / Service Manager Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and offboarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products. Exposure to Mobile Device Management (MDM) platforms will b...

Provides technical assistance to customers regarding hardware and software applications. Troubleshoots and diagnoses technical issues. Assesses and understands user needs and recommends technical fixes.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year International Technical support Experience Salary - Upto 4 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 788029229 *Khushi 7869457739 *kanak 898289979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONS...

Role & responsibilities .Net & Java Application Support & Deployment Smooth running of the Applications in Production Environment Communicating to the Back office Users internally and Branch and Franchise Support SLA Timely response to the customers & Management Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Change & Incident & Problem Management related to their application domain Coordinate with Development team for L3 issue Preferred candidate profile Candidate with BSC IT / MCA/ MSC IT/ BE IT qualification ...

Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with Users to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Position Summary: We are looking for an Alert & Incident Management Associate to join our Alert & Incident Management team which is part of Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and will be a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute on opportunities to adopt new processes within the team. This is NOT a directly client-facing role. However, every action you take will be in the interest of an amazing user experience for athenahealth clients and internal users alike!\ The Team: NOC (Alert & Incident Management) is a Global Operations team that is responsible ...

Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of International BPO On Papers (Mandate) CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

GOOD Communication And Technical skill in hardware and networking . ANY GRADUATE MIN EXP 1 YEARS

Exp - Min 2 Years in Service Desk | Ticketing Tools Voice –International Excellent Communication Any Graduate CTC: Up to 4-6 LPA Fixed + Allowances + Incentives Location: Pune / Hyderabad / Bangalore Shifts: 24/7 (US Shifts) Contact no. - 8529474615

Required Skills Set Hardware, Window, O365, ticketing tools, Excel/MIS knowledge, Leadership skills, Qualification Graduate/3 Years Diploma/Degree Certification Optional Technical Question What is Asset management life cycle Can you describe your experience with asset management systems or softwareWhich systems have you used in the past How do you ensure accurate and up-to-date records of all assets within an organization How do you conduct regular audits of assets to ensure accuracy and compliance with organizational policies What methods do you use to track the movement and location of assets What steps would you take to streamline the procurement process for new IT assets How do you'verif...

Job Description On-Prem Servers RHEL 7,8,9 Installation, upgradation, and good troubleshooting skills SUSE Linux Installation , upgradation, and good troubleshooting skills. Patching activity (Automated Patching) Hardening Vulnerability Management VMware knowledge Ansible basic knowledge Azure basic knowledge Good exposure ITIL concepts. Good exposure to Ticketing tools

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 6 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location- Pune, Bangalore & Hyderabad Immediate Joiner Only