870 Ticketing Tools Jobs - Page 34

Role:Service Desk Min 2 Yr Exp Into Technical Support International Voice Must Have - Voice Exp Tech Graduate 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off CTC - Up to 6 LPA Fixed Cont- Naman 8890377950 naman@genesishrs.com

Desktop Support Engineer - IT Help Desk Hyderabad, Telangana IT Description Why youll want to work at nimble! This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building. We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking technical assistance, this position requires strong problem-solving skills, effective communication, and the ability to troubleshoot and resolve basic technical problems. On a typical day, you will be: Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems) Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices Maintain an inventory of IT assets such as hardware, software, and peripherals Assist in setting up new users with accounts, systems, and equipment Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users Perform other duties as assigned by the Help Desk Manager or IT team Requirements Who you are: Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems Excellent communication skills both verbal and written, with the ability to explain technical concepts to non-technical users Strong customer service skills, with a positive attitude and professional demeanor Ability to prioritize and manage multiple tasks effectively in a fast-paced environment Ability to work well both independently and as part of a team Knowledge of FreshService ticketing systems is a plus Experience with SCCM and\or Intune a plus Note: Preferred only Male candidates

Hiring for Service Desk Engineer. Any Graduate fresher with Strong Technical knowledge can apply.(EXCELLENT ENGLISH COMMUNICATION) Salary- Up to 3.5LPA Shifts-Rotational Shifts Location-Hyderabad Contact-Joel 9158110345

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##

Xceedance is hiring for Help Desk(Australian Shift) Job Description: 3-6 years of experience in a service desk engineer role. Proficiency in operating system structures and permission management. Strong understanding of cloud IAM (Identity and Access Management) and RBAC (RoleBased Access Control). Experience with CMS (Content Management Systems). Mandatory exposure to Google Cloud Platform Ability to understand and interpret GCP and operating system logs. Experience using ITSM tools such as Zendesk and Jira. Excellent English communication skills, both written and verbal *We are considering immediate joiners to maximum 30 days serving notice periods profiles*

Role & responsibilities This position will offer end users and customers first-level support by email, voice, and chat. Answer and fix end-user-submitted Service Request tickets. Additionally, he/she will manage and facilitate effective communication among different IT support teams. The support shift timings revolve 24/7 round the clock. JOB RESPONSIBILITIES To be online and start the daily activities when the shift begins. Actively handle user requests via email, voice, chat, also the requests that are submitted through the Service Request application. Track and monitor all open Service Request tickets, ensuring timely updates and resolution of issues/requests within the SLA(Service Level Agreement) expectations. Route problems/requests to appropriate individuals/groups whenever required. Possess a solid understanding of request/issue prioritizing and be able to allocate appropriate priority. Account Access Management Handling user account requests in Active Directory, Oracle, and all other services/applications for Sanmina's internal staff and external clients and suppliers. Assist with the creation, modification, and termination of user accounts, including resetting passwords. Ensure adherence to company IT policies and enforce security protocols and password management policies. Incident Management Escalate critical and priority issues/requests to appropriate individuals/groups. Actively follow up with other support teams on the incident status. Draft and communicate incident notifications based on the established procedure. Attending Group Meetings Available to take part in all online/offline team meetings Briefing team on ongoing critical issues and changes in any process Multiple department meetings for the new process demonstration This role may require the individual to provide shift covers, including weekend shifts, on a rotational basis. Provide detailed shift handovers to ensure continuity of support and no loss of information on ongoing issues/follow-ups. Ensure all assigned jobs/tasks are followed up properly before the shift log-off time. Ensure smooth coordination between team members working across different time zones and shifts. Ability to work both independently and across/within a department environment Available to provide emergency support when required Generate reports by monitoring the performance of IT teams on response times and Service Request ticket resolutions.

Domain- It Service Desk/Technical Support (International Voice) Reuired exp- Minimum 1 year into It Service Desk/Telecom CTC- 4 LPA+Incentives+Allowances Location- Pune/ 24*7 US Shifts (WFO) If Interested share your resume to 8306474104 (Aman)

Job Summary: We are hiring a Technical Service Desk Executive to provide end-user IT support. The candidate should have experience with ticketing tools and troubleshooting Windows/macOS, MS Office, Teams, OneDrive, and internal applications, along with knowledge of ITIL processes. Key Responsibilities: Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive. Support end-user devices: laptops, desktops, and peripherals Manage and resolve service desk tickets Follow ITIL-based support procedures Communicate effectively with users and IT teams Requirements: Any graduate (preferably with an IT background) 2-3 years of IT support or service desk experience Knowledge of ITIL processes Good communication and problem-solving skills Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com Or Whatsapp on 9599004793

Responsibility Provide first-level support for Genesys products, addressing technical issues raised by customers and internal teams. Monitor and resolve incidents using ticketing systems, ensuring timely updates and communication with stakeholders. Perform basic troubleshooting of Genesys applications, including configuration and performance issues. Assist in the configuration, customization, and optimization of Genesys applications based on client requirements. Maintain and update technical documentation, including knowledge base articles and user manuals. Work closely with support teams to escalate complex issues and assist in problem resolution. Communicate effectively with customers to understand their needs and provide solutions or guidance. Participate in system upgrades, migrations, and implementations, ensuring minimal disruption to services. Assist in training and onboarding new team members or customers as needed. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. Understanding of Genesys products (e.g., Genesys Cloud, PureConnect). Familiarity with telecommunication concepts and contact center operations. Strong troubleshooting skills and attention to detail. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities. Preferred Skills Experience with SQL or similar database technologies. Knowledge of scripting languages (e.g., JavaScript). Certifications in Genesys products or related technologies. Job Location - Airoli, Navi Mumbai Interested candidate share CV at kavita.kamtekar@digitide.com

Job Description We re looking for a skilled Technical Support Executive to assist customers with technical queries and provide timely solutions. Ideal for candidates with 1 to 3 years of experience in tech support roles. Job Type: Full-time Experience: 1 3 year Salary: Up to 25,000/month Working Days: Monday to Friday Office Time: 9 AM to 6 PM Candidates must be from Gujarat. Responsibilities Respond to technical queries via chat, email, or phone Troubleshoot software, hardware, or network issues Guide customers through step-by-step solutions Log issues and resolutions accurately in ticketing systems Collaborate with development or IT teams for escalations Qualification and Minimal Requirements 1 3 years of technical support experience Good understanding of basic networking, OS, and troubleshooting Strong communication and problem-solving skills Experience with ticketing tools like Zendesk, Freshdesk, or similar Degree or diploma in IT, Computer Science, or related field

About the Role: We are looking for a proactive and technically skilled Desktop Engineer to join our IT support team. The ideal candidate will have solid experience in IT asset management, basic OS troubleshooting, vendor coordination, and strong communication abilities. You will play a key role in resolving user issues, maintaining asset records, and ensuring service excellence. Key Responsibilities: Monitor and resolve issues using the ticketing tool; coordinate via call/chat with relevant teams for resolution. Dispatch tickets appropriately with detailed log notes. Liaise with vendors for issue resolution and follow-up actions. Ensure responsiveness to client requirements via calls, emails, and chats. Escalate recurring issues or defects to higher management. Take ownership of issues from troubleshooting to resolution. Drive user satisfaction through effective communication and support. Identify hardware-related risks and escalate for urgent replacement. Prepare, identify, and maintain accurate IT data records. Update and manage IT asset inventory in the asset management tool daily. Track asset warranty details and report periodically to management. Identify cost-saving opportunities related to renewals, software licensing, and services. Handle asset allocation and deallocation efficiently. Conduct quarterly audits for data integrity in the asset database. Support asset acquisition and disposal by coordinating documentation and logistics. Generate and share monthly and quarterly asset data analysis reports. Required Skills and Competencies: Good understanding and experience with ticketing tools. Working knowledge of IT asset management tools. Basic knowledge of operating system installation and troubleshooting. Excellent verbal and written communication skills. Ability to quickly grasp new technologies and processes. Experience coordinating with vendors and managing assets. Problem-solving mindset with the ability to clarify and resolve technical requirements.

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. HIRING ONLY FOR INTERNATIONAL PROCESS AND NEED EXPERIENCE IN INTERNATIONAL VOICE ONLY--- NOT HIRING WITH DOMESTIC EXPERIENCE NEED EXCELLENT ENGLISH COMMUNICATION SKILLS ONLY Job Description -- HINJEWADI,PUNE PROFILE 1: PUNE L1 Support Technical Service Desk Analyst Salary -- Rs 4 LPA - plus incentives & variables Minimum 1 Year of INT Service Desk experience required -- 5 days working / cabs available --------------------------------------------------------------------------------------------- PROFILE 2: PUNE--- HINJEWADI Salary -- Rs 6 LPA - plus incentives & variables Minimum 2 Year of INT Service Desk experience required -- Immediate Joiners Only 5 days working /Cabs available ---------------------------------------------------------------------------------------------- PROFILE 3: BANGALORE-- ELECTRONIC CITY Salary -- Rs 4 LPA - plus incentives & variables Minimum 1 Year of INT Service Desk experience required -- 5 days working / cabs available ----------------------------------------------------------------------------------------------- Interested Candidates can Call or Whatsapp resume Vanshika - 96283 73762 Areesha - 96283 73763 Divya- 9821182650 Riya : 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

HIRING FOR TECHNICAL SUPPORT **FRESHERS** LOCATION: - Gurgaon Package upto4.5LPA 5 days working US Process *iMMEDIATE JOINERS* For more details:- 9205018536(prabhsimer) prabhsimer.imaginators@gmail.com

Hi, We are hiring for the Leading ITES Company for Service Desk Profile. Job Description: Any Graduate (Full Time) can apply Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues. Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Must be a strong cross-team collaborator Requires ability to thrive in a demanding, fast paced Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's ITIL Knowledge and Certification is added advantage Key Skills: a) Any Graduate b) Minimum 1 Year work Experience in Service Desk Role c) Knowledge of Active Directory To Apply Follow the Steps Below: a) For Position in Noida Search : Copy and Paste the below link https://outpace.in/job/service-desk/ b) For Position in Gurgaon Search : Copy and Paste the below link https://outpace.in/job/service-desk-2/

Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat.

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer L3 at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer L3 will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Position: Desktop Support Engineer Location: Pune, Viman Nagar (Work from office ) Mode: Full time 24*7 6 days working Description: Candidate having good Service Now, excel and ppt knowledge, shall be preferred Basic ITIL and good communication Skills is necessary for the role Acting as a point of contact to support service users and identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support Problem Identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advise and support Receives and handles requests for service, following agreed procedures Promptly allocates calls as appropriate Logs Incidents and Service Requests and maintains relevant records Identifies and classifies incident types and service interruptions Records Incidents cataloguing them by symptom and resolution Acts under guidance to record and track reliability data for your services Delivering Customer Services through multiple channels including human, digital, self-service and automated It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Position: Desktop Support Engineer Location: Nagavara, Bengaluru, (Work from office ) Mode: Full time 6 days working , 24*7 Description: Candidate having good Service Now, excel and ppt knowledge, shall be preferred Basic ITIL and good communication Skills is necessary for the role Acting as a point of contact to support service users and identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support Problem Identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advise and support Receives and handles requests for service, following agreed procedures Promptly allocates calls as appropriate Logs Incidents and Service Requests and maintains relevant records Identifies and classifies incident types and service interruptions Records Incidents cataloguing them by symptom and resolution Acts under guidance to record and track reliability data for your services Delivering Customer Services through multiple channels including human, digital, self-service and automated It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Experience: 1 - 4 years Key Responsibilities: Provide first-level technical support to end-users. Troubleshoot issues related to Windows OS, Active Directory (AD), VPN, and Microsoft Outlook. Record, track, and document support requests using ticketing systems. Escalate unresolved issues to appropriate teams as needed. Required Skills: Strong verbal and written communication skills. Basic troubleshooting knowledge of Windows environments, AD, VPN, and Outlook. Ability to work in rotational shifts, including 24/7 availability. Preferred Qualifications: Experience in a technical support or helpdesk environment. Certification in ITIL, Microsoft, or related technologies (preferred but not mandatory).

Required Exp - 1-5 Years in Service Desk (International BPO) Skills: Windows OS, MS Office, O365, SD, AD, Azure, ITIL Loc: Hyderabad CTC: 4-6 LPA + Variables Any Grad | US Shifts | Immediate Joiners HR Mayur - 7357769199

Quality analyst - on paper 1 Year experience required Mini 2 years experience in service desk Skills- technical support/ it support/troubleshooting Hyderabad 6 lpa WFO Graduate 5 days working Us shifts Required Candidate profile Perks and benefits 2 ways cabs

We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights), and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms. As the first point of contact for technical issues, you ll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environment, this is the opportunity for you. Key Responsibilities -Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). -Troubleshoot and resolve issues related to application performance, access, or functionality. -Escalate unresolved cases to engineering or product teams with proper documentation. -Assist users with website updates, account setups, and feature-related queries. -Maintain detailed logs of issues, resolutions, and follow-ups in the support system. -Manage user access and permissions securely, following internal protocols. -Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills -Excellent spoken and written English communication skills neutral accent and strong grammar. -Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies. -Analytical mindset with strong problem-solving and multitasking capabilities. -Familiarity with ticketing tools. -Ability to adapt to rotational shifts and work with global clients. Eligibility Criteria Qualification: Any Graduate (preferred: B.Tech/B.E./B.C.A., M.Tech, MBA - IT/Finance) Experience: 0-5 years in Technical Support or IT Helpdesk roles (preferably with web applications)

Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Job Description Must have skills: • 7+ years of MySQL DBA experience • MySQL replication experience • SQL coding and tuning experience • Shell scripting and automation experience • MySQL Enterprise Manager experience • AWS/Cloud Services experience: EC2, RDS, and Aurora • Cloud deployments experience: Jenkins, Bitbucket, Terraform • Hands-on, technically adept DBA, capable of performing required DB tasks experience • Strong troubleshooting/performance tuning skills • Ability to assess and improve SQL performance • Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM • Ability to Handle common database procedures, such as upgrade, backup, recovery, migration, etc. • Profile server resource usage, optimize and tweak as necessary • Expert level MySQL RDBMS installation/configuration, patching, troubleshooting, performance tracking/tuning, back-up/recovery, remote monitoring skills with hands-on experience in -large and very dynamic environments • Strong commitment to following SDLC/Change-Management principles • Self-starter and be able to perform work with minimal supervisory direction • Knowledge of data quality, data management, and data testing strategies and practices • Strong communication skills, both oral and written • Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool) • Strong problem-solving and troubleshooting skills • Keen analytical and structured approach to problem solving • Ability to accommodate flexible work schedules Desired skills: • Ability to diagnose problems and triage/resolve issues across various tiers (application, network, database, server, or storage tiers) • Ability to implement automation to reduce manual administrative tasks through use of jobs, scripts, cron, or other techniques • Experience in DB2 UDB, Oracle, Postgres, Microsoft SQL Server, MongoDB is plus • Experience with configuration management tools: SCCM; Puppet; or Ansible. • Development or enhancement of training and upskilling programs • Bachelor’s Degree or similar required You will • Be part of an on-call rotation providing 24x7x365 incident and outage response, including non-business hours changes • Perform initial investigation and/or troubleshooting of database and database system issues to resolve issue & determine root cause • Process all support requests within SLA by following procedural requirements • Escalate to vendors, where necessary, to ensure timely resolution • Thoroughly document steps taken to resolve incidents and fulfil catalog requests within ServiceNow tickets • Develop, document, and update standard operating procedures and knowledgebase articles • Identify, address, and resolve repeating alert trends to improve stability and performance • Suggest defects and product/infrastructure enhancements to improve stability and automation • Participation in periodic skills enhancement sessions and training courses • Be a project lead, as well as a project participant for various activities: cloud migration, lifecycle management, application modernization, capacity planning, financial optimization, performance, and stability optimization, build and design state configuration automation, etc. plication, network, database, server, or storage tiers). Ability to implement automation to reduce manual administrative tasks through use of jobs, shell scripts, PL/SQL, cron, or other techniques. Expert level of SQL Server RDBMS installation/configuration, patching, troubleshooting, performance tracking/tuning, back-up/recovery, remote monitoring skills with hands-on experience in -large and very dynamic environments. Experience with very complex database environments. Experience in SQL and/or PL/SQL. Experience in working controlled environment, change control, and validated systems. Experience with Foglight is a plus Experience on Oracle/MySQL/Postgres/MongoDB/DB2 UDB is a plus Customer service orientation. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106310

In this role, you will handle escalated support tickets, conduct in- depth diagnostics, and play a critical role in deploying software on our self-ordering kiosks at client locations.• Candidates mail your resume : yogini.fortumax@gmail.com