870 Ticketing Tools Jobs - Page 33

Serves as POC for Technical support via phone, email, ticketing system Troubleshoot & resolve common IT issues Support VPN, Email support & remote access Document issues, action & resolutions in Team Dynamix, Jira Monitor ticket & respond with SLAs Required Candidate profile Basic understanding of IT Support processes Familiarity with Microsoft Office Suite Strong Communication skills & Analytical skills Previous experience in customer service or technical support is plus

Serves as POC for Technical support via phone, email, ticketing system Troubleshoot & resolve common IT issues Support VPN, Email support & remote access Document issues, action & resolutions in Team Dynamix, Jira Monitor ticket & respond with SLAs Required Candidate profile Basic understanding of IT Support processes Familiarity with Microsoft Office Suite Strong Communication skills & Analytical skills Previous experience in customer service or technical support is plus

Serves as POC for Technical support via phone, email, ticketing system Troubleshoot & resolve common IT issues Support VPN, Email support & remote access Document issues, action & resolutions in Team Dynamix, Jira Monitor ticket & respond with SLAs Required Candidate profile Basic understanding of IT Support processes Familiarity with Microsoft Office Suite Strong Communication skills & Analytical skills Previous experience in customer service or technical support is plus

Profile- Windows Desktop support(L1 SUPPORT) Location-Bangalore Package-upto6-6.5LPA Exp-min3yrs Shifts-Rotational Anushika 9511159022 anushika.imaginators@gmail.com

Job Summary: We are looking for an Desktop Support Engineer to help with day-to-day IT support. You will handle issues with laptops, desktops, software, and basic network problems. This role requires good technical knowledge and strong communication skills. Key Responsibilities: Support laptops, desktops, and other end-user devices. Fix issues with Windows and Mac operating systems. Troubleshoot MS Office, Teams, OneDrive, and company-specific applications. Use the ticketing tool to track and respond to user requests. Provide basic network (L1) support with help from the central network team. Help with software installations and updates. Be available for on-call support when needed. Requirements: Diploma or Graduate in Computer Engineering or related field. 2-3 years of experience in an L1 IT support role. Knowledge of Windows, macOS, and Office 365. Experience using IT ticketing tools. Basic understanding of networking. Good communication skills and a helpful attitude. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Profile-service desk Exp-min3yrs Package-upto6-6.5LPA Anushika Patel 9511159022 anushika.imaginators@gmail.com

Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year — perfect for freshers with some tech background or candidates with internships in IT support.

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

Role: SAP SuccessFactors Consultant Experience Range: 6 to 10+ years experience. Other Details 1. Max. Notice Period: 1 Month 2. Salary Range: 14$ per hour 3. Contract Duration: 6 Months 4. Work Location: Work From Home (Remote) Technologies: Certified SuccessFactors Consultant in PMGM, Succession Planning & CDP Good-to-have skill: SAP SuccessFactors PMGM, Succession planning & CDP and any other modules of SuccessFactors Roles & Responsibilities: Individual contributor as a consultant for SAP SuccessFactors Implementation project. Excellent communication written and oral and interpersonal skills. Solid experience in facilitating workshops, identify the functional gaps, designing business requirements, planning end-to-end testing, execution of go-live tasks, co-ordination user training. Test case preparation and testing of application & change releases. Conducting extensive end to end testing for the specific module. Preparing process documentation and user manuals. Will be responsible all the activities of SAP SuccessFactors Implementation/upgrade and for creating SAP tickets. Will be responsible for development, delivery & support in assigned area of work. Will have to coordinate and communicate directly with Project lead/client/Business users as per the job requirements. Experience in working with Onsite/Offshore/Near Shore model. Will work closely with the Project Manager and Project lead. Should delivery on time & with high quality.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. General Role: Engage appropriate LCA stakeholder while troubleshoot application and data issues. Be able to create/manage multiple workspaces spread across multiple locations/servers. Provide advanced level Support to attorney’s over email and phone on Relativity and other Conduent’s review platforms. Generate complex reports via front end functionality Train client attorneys on various Review platforms like Relativity, OmniX, Viewpoint. Tiff/OCR documents on the fly and/or using other EDD tools Understanding of running complex searches, manage search indexes and create search term reports for clients. Run productions under minimum supervision. Act as the primary point of contact for clients and able to establish a strong business relationship with the clients. Ability to effectively log accurate time entries on multiple time tracking tools. Working knowledge of RSA tokens would be preferred. Hands on experience of ticketing tools like JIRA would be preferred. Enforce and adhere client procedures and protocols. Monitor matter communications (emails, meetings, calls). Participate in internal communications to refine standard processes and reporting. Escalate high risk, complex or problematic issues to Lead/Manager. Manage complex projects and work requests with consistent accuracy and completeness. Assume responsibility for quality and timeliness of all tasks delegated by Client Managers. Participate in meetings and on conference calls regarding current projects, updates and projections. Qualifications / Skills: Knowledge of e-discovery process and at least one of the following tools is required i.e. Relativity, Viewpoint, Omnix. Graduate holding a bachelor’s degree. Possess at least 4-5 years of experience working as an active part of an eDisocvery team Possess at least 1 - 2 years of experience supporting matters in Relativity or Viewpoint platform. Possess strong technical grasp of technology tools and platform intricacies. Demonstrate excellent oral and written communication skills. Proven time management skills. Flexible in work hours and willing to work in night shifts. Ability to perform in pressure situations and to juggle with competing priorities. Taking end to end ownership of client requests, issues and other assignments. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Min 2 Yr Exp Into Technical Support International Voice(After Graduation Only) Only Tech Graduate CTC-Up to 6 LPA+Variables Work From Office 24*7 Shift 2Way Cab 5 Days Working Notice-Immediate Joiners Location-Bangalore Contact On 8769866443 Neha

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided 1 year of tech support experience On Papers (Mandate) Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Roles and Responsibilities Provide desktop support to end-users, troubleshooting and resolving technical issues related to desktops, laptops, printers, and other peripherals. Install, configure, and maintain operating systems (OS) on Windows-based devices. Troubleshoot common software applications such as Outlook configuration and printer issues. Manage ticketing tools to track and resolve customer requests efficiently. Perform remote support sessions using various remote connection methods.

Role & responsibilities MIS Scheduling & Monitoring Preferred candidate profile WITH 10 YEARS OF EXPEREINCE Perks and benefits

' As a Service Engineer, you'll be playing a vital role at Aavas to support various business functions. We are looking for a proactive individual who can help different teams to work seamlessly on various applications. He/she should be able to troubleshoot any issues effectively that the end user is facing. Support Engineers should ensure proactive availability, and timely resolution. Responsible for constant monitoring and analysis of issues/incidents and take initiatives in reduction of issues What are we looking for? Must have good written and verbal communication skills, along with consulting skills. Analytical and Problem-Solving skills are desirable Must have basic excel training /knowledge Empathetic and Service Oriented Mind-set Should be ready to work for extended hours/evening shifts.

Key Responsibilities: Provide Level 2 technical support to end-users and clients, troubleshooting escalated IT issues efficiently. • Communicate effectively with US-based clients, ensuring clear, professional, and timely responses. • Configure, manage, and troubleshoot firewalls (Fortinet, Palo Alto, Cisco, or equivalent) . • Deploy, monitor, and maintain Data Loss Prevention (DLP) solutions to ensure data security and compliance. Implement and manage Remote Monitoring and Management (RMM) solutions for proactive system monitoring and support. • Administer and optimize ticketing portals, ensuring timely responses and resolution of client issues • Collaborate with Level 1 support teams to handle escalations and provide advanced troubleshooting. • Assist in IT infrastructure improvements, security updates, and best practices implementation. • Document technical issues, resolutions, and procedures for internal knowledgesharing. Required Skills & Experience: Excellent communication skills (written and verbal) are the most important requirement, as this role involves direct interaction with US-based clients. 2+ years of hands-on experience in IT helpdesk or technical support. Strong expertise in configuring and troubleshooting firewalls (Fortinet, Palo Alto, Cisco, SonicWall, etc.). • Experience with DLP solutions (Symantec, McAfee, Digital Guardian, etc.). • Proficiency in RMM tools (NinjaOne, ConnectWise, N-able, or similar platforms). Familiarity with ticketing systems like ServiceNow, Zendesk, Freshdesk, or equivalent. • Solid understanding of networking concepts (TCP/IP, VPN, VLANs, DNS, DHCP). Ability to work independently, manage priorities, and handle escalated technical issues efficiently. • Strong troubleshooting and documentation skill Preferred Qualifications: • Certifications such as CompTIA Security+, CCNA, Fortinet NSE, or equivalent are a plus. • Experience in a Managed Services Provider (MSP) environment is highly desirable. • Knowledge of additional cybersecurity tools and best practices. How to Apply: Interested candidates are invited to send their resumes to recruitment@safeaeon.com. Please mention Level 2 Helpdesk Technician- [Your Name] in the subject line

IT Application Support Ananlyst - Analytics - 6+ Years - Mumbai/Bengaluru We are looking for an experienced IT Application Support Analyst with a background in analytics to join our team. If you are passionate about data and technology and have a keen eye for problem-solving, this opportunity is for you. Location : Mumbai/Bengaluru Your Future Employer : You will join a leading organization in the analytics domain, committed to fostering a diverse and inclusive workplace. Responsibilities Provide support for various IT applications with a focus on analytics Troubleshoot and resolve technical issues to ensure optimal performance Collaborate with cross-functional teams to identify and implement solutions Contribute to the enhancement and optimization of existing applications Requirements Bachelor's degree in Computer Science, Information Technology, or a related field 6+ years of experience in IT application support with a focus on analytics Proficiency in troubleshooting and resolving technical issues Strong understanding of data analytics principles and tools Excellent communication and interpersonal skills What's in it for you Opportunity to work in a dynamic and collaborative environment Competitive compensation package Professional development and growth opportunities Reach us If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at rohit.kumar@crescendogroup.in Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile keywords IT Application Support, Analytics, Troubleshooting, Data Analytics, Information Technology, Communication Skills

Associate, Operations Support Center Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an opening within Envoy Global 's dedicated Operations Support Center based in Hyderabad, for an experienced Associate to join us on a full time, permanent basis. The Operations Support Center plays a key role in supporting the seamless execution of operational activities, data management, reporting functions, and customer experience delivery. This team works closely with cross-functional and external stakeholders to ensure tasks are completed accurately, efficiently, and in alignment with organizational standards. The Associate, Operations Support Center offers an exciting opportunity which combines daily operations, analytical reporting, and frontline customer support, contributing directly to the success of Envoy s immigration services. As our Associate - Operations Support Center, you will be required to: Manage client onboarding and offboarding by verifying required documentation, updating internal systems, and coordinating with stakeholders for smooth transitions. Execute end-to-end operational tasks such as data entry, case monitoring, and documentation management, ensuring accuracy and timeliness across all activities. Collaborate with internal and external stakeholders including legal teams, finance, CRM, and account managers to support seamless service execution. Maintain internal trackers and tools to monitor task statuses, follow-ups, and deadlines, ensuring alignment with service standards and client expectations. Conduct regular audits and validations of data entered into systems to maintain quality, compliance, and completeness. Prepare routine and ad hoc reports covering task volumes, performance metrics, and SLA adherence using Microsoft Excel and internal platforms. Use Excel tools such as Pivot Tables, VLOOKUP, formulas, conditional formatting, and basic macros to build and maintain accurate and insightful reports. Support CRM reporting functions by collecting, formatting, and validating data to assist in insights, dashboards, and business decisions. Respond to client and foreign national queries across communication channels such as chat, email, and phone, providing timely, clear, and empathetic assistance. Use ticketing platforms like Zendesk, Freshdesk, or similar tools to log, categorize, and resolve customer issues in line with internal SLAs. Proactively monitor open tickets and follow up to ensure resolution, escalating complex issues when necessary. Ensure a high level of client satisfaction through professional communication, ownership of issues, and process clarity. Stay up to date with internal processes, product updates, and immigration-related procedures to provide accurate and current support. Demonstrate strong time management and multitasking skills while handling high volumes of work under tight deadlines. Contribute to ongoing process improvements, documentation updates, and knowledge-sharing initiatives across teams. To apply for this role, you should possess the following skills, experience and qualifications: 2–4 years of experience in a blended operations, reporting, and customer service role within a process-driven or service-oriented environment. Excellent verbal and written communication skills in English, with the ability to interact effectively across different channels. Proficiency in Microsoft Excel including use of advanced functions like Pivot Tables, VLOOKUP, data filters, formatting, and basic macros . Hands-on experience with ticketing tools such as Zendesk, Freshdesk, or equivalent systems. Strong attention to detail, with the ability to manage and validate large volumes of data and documentation. Demonstrated ability to work collaboratively with internal and external teams to resolve issues and drive process success. Exposure to immigration processes or legal documentation, handling DS-160 forms is an advantage, though not mandatory. Bachelor’s Degree or above If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.

Role: Service Desk Engineer Experience: 1-2 Years Relevant Experience : 1.5+ Years Notice Period: Immediate Joiners Only Job Location: Bengaluru Role & responsibilities Service Desk Coordinator will be tasked with assisting Users remotely through multiple channels like phone, e-mail, chat or in-person. Answer, evaluate, and prioritize incoming requests for assistance from users experiencing technical problems. To be the first point of contact for User and create, assign and respond to queries on ticket status. To be available at work as per the schedule posted To share daily dash after their shift To follow the process guidelines, work within the technical trainings provided If any projects are given to complete it within the timeframe committed Provide pricing quotes for items and prepare orders with suppliers. Assist with preparing help desk SOPs; rules and procedures. Update all the activity on the ticket Responsible for managing all the IT assets and software technically and rectifying the issues reported by users. Maintain asset databases to ensure proper location tracking. Activities include asset tagging, documentation, and database management Establish and maintain vendor relationships Delivery Projects and Team Management Handling the IT Asset (Configuration, Request, Problem, and Availability) Management. Handling stores and stores activity efficiently Attending the User issues and assigning them to the right Engineers and updating the same in the helpdesk tool. Reach us:If you are interested in this position and meet the above qualifications, please reach out to me directly at swati@cielhr.com and share your updated resume highlighting your relevant experience.

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 14th, 15th and 16th May 2025 at Pune. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 14th, 15th and 16th May 2025 Interview Venue: Infosys Limited Phase 1 Rajit Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune, Maharashtra- 411057 Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

Roles and Responsibilities : Provide technical support to end users through phone, email, or chat channels for IT-related issues. Troubleshoot and resolve complex technical problems using various tools such as BMC Remedy, ServiceNow, and other relevant software. Job Requirements : 3-8 years of experience in an international voice process environment providing IT support or service desk services. Strong knowledge of ticketing tools like BMC Remedy or ServiceNow; ability to learn new systems quickly. Excellent troubleshooting skills with the ability to analyze complex technical problems and provide effective resolutions. Experience working in an international environment with diverse cultural backgrounds.

> Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

Roles and Responsibilities: Provide service and customer support during remote meetings and interactions. Install POS software on clients systems or devices efficiently. Conduct training sessions to help clients understand and use the product effectively. Diagnose errors or technical problems and determine proper solutions to resolve client queries. Create, maintain, and implement SOPs to standardize support processes. Hands-on experience with Windows, Linux, and Mac OS environments. Research and identify solutions for software and hardware issues. Troubleshoot technical issues, including account setup, system errors, and network configurations. Ask targeted questions to quickly identify the root cause of issues and provide resolutions. Communicate with clients through phone, email, or chat to resolve technical challenges. Ensure all technical issues are logged properly with detailed documentation. Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. Flexibility to work in rotational shifts to support international time zones. Additional Qualification and Skills: Software Installation and Training. Flexibility to work in rotational shifts to support international time zones.

Role & responsibilities Lead and supervise the IT service desk team Team management Identify recurring issues and work with other IT teams to develop permanent solutions Co-ordinate the daily activities of the Service Support team and run the team daily stand-up. Target resolution times for tickets by priority. Preferred candidate profile Strong knowledge of various operating systems, including Windows, macOS, and Linux Proficiency in using IT service management tools

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Dynatrace Administration Good to have skills : System Monitoring Tools & Techniques Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. # typical day of the job based on the provided DESCRIPTION. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication with clients. Implement system monitoring tools and techniques. Conduct regular system health checks. Professional & Technical Skills: Must To Have Skills:Proficiency in Dynatrace Administration. Good To Have Skills:Experience with System Monitoring Tools & Techniques. Strong understanding of system monitoring principles. Ability to troubleshoot and resolve system issues efficiently. Knowledge of ITIL framework for service management. Additional Information: The candidate should have a minimum of 5 years of experience in Dynatrace Administration. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education