1508 Ticketing Tools Jobs - Page 33

Job description- Hiring for - Service Desk (Technical Support || International Blended) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Should be Aware of PC/Laptop troubleshooting Both Hardware & Software. - Knowledge of networking and support, VPN, Active Directory. Qualifications : Experience with Min 6months-5 yrs of exp into technical support for international vo...

Role: Lab Admin Fulltime (Work from office Monday-Friday) Location: Bangalore We need someone with good lab admin skills and device handling skills, esp Android devices Linux OS Broad range of Mac OS X and Windows based applications DNS IP telephone systems Monitoring and maintaining inventory of equipment and chemicals Standard system tools with the ability to use them to automate complex system tasks Windows Group Policy Objects and Active Directory 2/4 stroke engine operation and repair/rebuild procedures Accelerometers Administration of high risk critical infrastructure

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

Company: Progressive Infotech Pvt Ltd Role Name: - Desktop Support Engineer Type of Job: - WFO No of days : - 6 Days Salary : 1 LPA -2.5 LPA Maximum Location- bengaluru Address: Location- Tower 5A, 1st Floor, Pritech Park SEZ, Bellandure Village, Outer Ring Road, Varthur, Bangalore - 560 037, Karnataka, Phone: +91 80 39467601 Address: 4th Floor, Prestige Terraces, 5/1 Union Street, Bengaluru, Karnataka 560001. Job Descriptions: - Desktop Support Engineer Job Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 7880292299 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

' As a Service Engineer, you'll be playing a vital role at Aavas to support various business functions. We are looking for a proactive individual who can help different teams to work seamlessly on various applications. He/she should be able to troubleshoot any issues effectively that the end user is facing. Support Engineers should ensure proactive availability, and timely resolution. Responsible for constant monitoring and analysis of issues/incidents and take initiatives in reduction of issues What are we looking for? Must have good written and verbal communication skills, along with consulting skills. Analytical and Problem-Solving skills are desirable Must have basic excel training /know...

Qualification : BSc/BCA/ BE/ BTech (All Stream) MCA, MSC Batch:2017-24 Passed outs Work Under Third party Payroll in Top MNC(Wipro/CTS/HCL/HP/IBM) Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai Salary : 15-50k Exp : 0 to 6yrs Required Candidate profile Having Career Gap? Unable to get JOB in IT? Working in NON-IT? NO WORIES We will help you to get IT job in Top MNC's location Chennai/Bengaluru Interested Candidate CT: Bala - 7305455719 T & C

Education Requirements : BE, B.Tech in IT/CS/ECE, BCA, BSc CS and MCA Certification : Any ITSM Certification/CEH Job Summary: We are seeking an experienced ITSM and CIS Benchmarking Specialist to drive service management excellence and ensure systems are hardened according to industry best practices. The ideal candidate will have deep knowledge of ITIL-based ITSM practices and hands-on experience applying CIS Benchmarks for endpoint and server security compliance. Key Responsibilities: ITSM: Oversee the implementation and continuous improvement of ITSM processes aligned with ITIL framework (e.g., Incident, Change, Problem, Asset, and Configuration Management). Ensure accurate and timely inci...

Troubleshoot common issues: OS (Windows/macOS/Linux), Office apps, VPN, network (DNS/DHCP), and peripheral devices Perform remote diagnostics using RDP or similar tools install/configure desktops, laptops, printers, scanners, and mobile devices Assist with onboarding: setup new workstations, user profiles, and software installations Escalate unresolved issues to senior technicians and vendors in line with SLA guidelines

Good Communication and Technical

Hello Connections, We are actively hiring for below role for Pune location. Key Responsibilities Provide first-level technical support for hardware, software, and network-related issues. Respond to IT support requests via phone, email, or ticketing system. Troubleshoot and resolve computer system, application, and network issues. Install, configure, and update operating systems, software, and applications. Assist in setting up and maintaining IT infrastructure, including servers, workstations, and network devices. Support end-users with IT-related queries and provide training on basic IT functions. Maintain IT asset inventory and ensure proper documentation of support tickets and solutions. ...

MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it s no wonder tha...

Experience with Guidewire Policy/Billing/Claims(anyone) is a must and should have worked on multiple projects Minimum 6+ years of total experience Minimum 5+ years of experience as a Guidewire Business Analyst Strong communication and interpersonal skills Thorough knowledge and experience of agile methodologies. Skilled at writing detailed Software Specifications (SRS), use cases, and wireframes. Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams. Experience working daily in cross-functional teams. Skilled at negotiating consensus among departments that request sometimes conflicting or i...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unix Shell Scripting Good to have skills : SplunkMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenge...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qu...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Angular JS4Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot ...

Regular follow-ups with support engineers on open tickets, technical incidents (TIs), and pending customer issues.Act as a communication bridge between support team and internal stakeholders Required Candidate profile Manage basic ticket creation and closure tasks in helpdesk system (ZohoDesk/Freshdesk /others).Coordinate with technical teams for escalations, patching timelines, and follow-ups. Good spoken English.

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as req...

Job description Job Title: International Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome OR up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time...

As a Technical Support Engineer specializing in Voice Support, you will be the key point of contact for providing technical support via voice channels. You will handle a range of technical issues, ensuring incidents are resolved efficiently following the ITIL Incident Management process. You will own the lifecycle of each ticket from logging through resolution, to maintaining clear and continuous communication with customers. The role demands strong technical troubleshooting across software, hardware, and networking systems. Experience in supporting customers from Europe and the US is crucial. Role & responsibilities : Deliver technical support via voice and email, adhering to ITIL Incident ...

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team! LocationIndia (Preferred in Hyderabad) Employment TypeFull-time Responsibilities : Lead and manage global support teams, including hiring, onboarding, and performance reviews. Ensure 24/7 ...

Purpose The Support Software Engineer II plays a critical, hands-on role in supporting the day-to-day operations of Fanatics Supply Chain Operations. This position is responsible for providing front-line technical support , rapid incident response , and proactive problem resolution for systems essential to supply chain operations. The engineer will manage severity incidents, troubleshoot complex issues, perform root cause analysis , and build comprehensive support runbooks that empower teams to resolve problems efficiently. Key Responsibilities Provide direct technical support to Fulfillment &Manufacturing/Embellishment Centers, partnering closely with facility leaders and operations teams. ...

JD : Responsibilities: Troubleshooting & Incident Management - Manage and Lead service restoration/recovery of applications. - Ability to drive production incident bridge calls for P1 and high priority P2 incidents. - The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure) Required Qualifications: Bachelor’s degree in Computer Science or similar field; or equivalent work experience. Experience with two or more technologies listed below: - Core-JAVA - Linux/Unix - Oracle/SQL Server - Service Now - Informatica Powe...

Position Title : Service desk Engineer REPORTING TO: Service Desk Manager Environment Testing Europe WORKING LOCATION: Bangalore - India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsof...

Job description: We are seeking a highly skilled and motivated Service Desk Analyst with a minimum of 0-3 years of experience in providing exceptional support in a service desk environment. The ideal candidate should possess expertise in various facets of service desk operations, including ticketing, user access management, and proficiency in tools such as SAP and ServiceNow. The role requires a strong commitment to process-oriented work and a demonstrated ability to resolve technical issues efficiently Key responsibilities: Provide front-line support to end-users through effective incident management and ticket resolution. Execute user access management tasks, ensuring compliance with secur...