1508 Ticketing Tools Jobs - Page 32

Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Ope...

Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Ope...

Responsibilities: * Manage ticket flow through ticketing tools * Provide technical support via phone & email * Collaborate with IT team on service improvements * Maintain high customer satisfaction ratings Office cab/shuttle

JAVA DEVELOPER/SUPPORT Application Development & Enhancements , Application Bug Fixes , Ticketing & Operations Support , Java 8, Spring Framework Spring Boot & Spring MVC, RESTFUL API, Hibernate ORM, SQL or any RDBMS like MySQL, Oracle or PostgreSQL Health insurance Accidental insurance

Work Hour Flexibility Coverage: 24 x 7. Flexibility to work in either morning / afternoon / night shift based on roster. End User Interaction Management Responding to tickets (Service Now or other similar ITSM tool) from Service Desk in a Time Bound Manner. Logging any direct queries / issues coming from end user (via of chat / email / phone) in Service Now Tracking of all interactions with users and other support teams in ticketing system Technical Skillsets Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10 and 11. Installing and configuring computer hardware, software, systems, networks, printers, and sca...

Job Description ServiceDesk Bengaluru Relevant Experience Bracket – Engineer (4-6y) And (2-4years)( same JD for both roles) Work Hour Flexibility Coverage: 24 x 7. Flexibility to work in either morning / afternoon / night shift based on roster. End User Interaction Management: Responding to tickets ( Service Now or other similar ITSM tool ) from Service Desk in a Time Bound Manner. Logging any direct queries / issues coming from end user (via of chat / email / phone ) in Service Now Tracking of all interactions with users and other support teams in ticketing system Process Knowledge Must understand ticketing environment (Service Now preferred) Basic understanding of “Time to Respond”, “Time ...

Job Location: Noida Experience: 1 - 3 Years Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experi...

Role:Team Lead Service Desk Exp:4 yrs Team Lead Skills:Service desk,Windows Troubleshooting,Outlook configuration,International Voice Porcess,Microsoft App Troubleshooting Loc:Bangalore Diversity Only Cont:Naman 8890377950.naman.ghrs@gmail.com Required Candidate profile Required Diversity Candidates Only (Females)

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Noida location. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 2 years experience in service desk only (voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Noida Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

JD: * IT & Troubleshooting skills& Technical Support skills *Hands On servers-VMWARE,Network devices * Strong communication skills, both written and verbal * Able to handle B2B & B2C Calls directly from UK permanent Night shift 7397174948

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 4LPA Location- Pune Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 mail id- priyanka@manningconsulting.in

Hiring for domestic Service Desk Graduate Fresher and Undergraduate Experience can apply Salary 3.2 to 4.6 LPA + Travelling allowance +Incentives Location - Viman Nagar (Pune) Shifts -Day shift Interview rounds-Virtual Interview Contact-7757051088

Hiring for Domestic Service Desk Process. Any Graduate freshers/Undergraduate with minimum 6mt of experience can apply.(EXCELLENT ENGLISH COMMUNICATION) Salary-4.6LPA Shift-Day Shift Location-Viman Nagar,Pune Contact-Janhvi:8055979395 Joel:9158110345

Excellon Software is hiring for Application Support Consultant for Nagpur Location. Interested candidates please share your profile on careers@excellonsoft.com with below details. Total Experience : Present CTC : Expected CTC : Notice Period : Role & responsibilities Experienced in providing Call/Email/Chat L1 Support for IT Applications. Ask relevant questions to quickly understand the issue. Research and identify solutions to software. Diagnose and troubleshoot technical issues within agreed time limits. Properly escalate unresolved issues to appropriate internal teams. Customer Interaction concerning various issues as per company standards and procedures. Provide prompt and accurate feedb...

Job Summary: The IT Support Associate - Level I provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users. This role acts as a primary point of contact for service-related inquiries and collaborates closely with team members while working under direct supervision. Key Responsibilities: Customer Service: Serve as the main point of contact for customers regarding service-related inquiries. Maintain relationships with key customers and suppliers to ensure satisfaction and effective communication. IT Support: Provide IT support for designated areas according to established processes. Diagnose and troubleshoot issues with IT har...

Role - Team Lead Service Desk Should be a team lead designation on papers Immediate Joiner only / Serving Notice Exp - Min 4 years Skills - Microsoft application trouble shooting | Windows | service desk Loc - Hyd 9116324602 | teena.ghrs@gmail.com

To manage the IT Service Desk setup with 27*7 environment and manages a team of 25-30 Service desk and Remote support team. Should have knowledge and should be responsible for sustaining ITIL process & procedures

Hello Candidates, As discussed over the call we are hiring for Desktop Support (Full time) - program for Mumbai & Navi Mumbai Location. Please share reference profiles on careers@sm2infotech.com or What app on 7304132825 as per the below mentioned JD . Job Location : Nariman Point Experience : 6 Months to 3 Years of Exp Gender : Male Education : Any Graduate / Diploma Shift : General Shift Communication : Candidate must be good in communication skills Responsibilities and Duties : Provide Floor Support / Remote Assistance and resolve problems to end users Provide technical support for desktops, laptops, peripherals, and software applications. Resolve hardware and software issues promptly, in...

Technical Trainers IT Service Desk Support Bangalore & Mysore Required Experience - More than 4 Years Experience and out of which 2 years in giving Trainings - Microsoft, Azure, ServiceNow, Office365, Service Desk Job description Design and deliver technical training programs for Service Desk/Tech Support teams ITIL CERTIFIED TRAINER -- PREFERNCE Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL fr...

Install, configure, and troubleshoot desktops, laptops, and peripherals. Provide first-level technical support to end-users for smooth IT operations. Required Candidate profile Only Male Freshers are eligible. Graduates (2017 - 2024) Passed outs can apply. Basic knowledge of OS, hardware, and networking. Good communication skills.

JOB PURPOSE To provide first line helpdesk support to staff, assisting them with hardware and software problems. Preparing, installing and troubleshooting a variety of hardware, networking and telecoms equipment in office and plant. PRINCIPLE DUTIES AND RESPONSIBILITIES To provide 1st line technical support; answering support queries via phone and email. To deal with day-to-day technical queries, resolve issues, manage incidents, problems and service requests. To support users remotely and make on-site visits for hardware installation and troubleshooting. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership o...

Maintaining Internal and business-facing SLAs for all ticket levels.Proficient in CentOS, Ubuntu, Suse, RHEL.Proficient in administering Windows Server Environments (Windows 2012 and above),monitoring systems.Rotational shifts. L1 and L2 support.

NIIT is looking for Associate Technical Consultant- Technical support 5 days working from Office, Gurgaon Salary + Night shift allowances + Both side cab Cabs facility both side for hiring zone areas. Rotational Shift including night shift. 18 months of Surety Bond (For Stability). SAP knowledge will be preferred. Roles and Responsibilities Provide technical support to clients through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity. Maintain accurate records of customer interactions using CRM software. Meet performance targets for quality metrics such as first-call resolution rate, average handling ...

Desktop Support-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.Configuration & troubleshooting MS- outlook, outlook express and exchange mail. Installation-Window-7 & Window-8, Window-10,Good in communication Required Candidate profile Troubleshooting (MS Office, Antivirus, Outlook, Office365)/Installation &Troubleshooting of operating system / Remote Support-Desktop and Remote Assistance/Drivers Installation & configuration

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA WFO 24*7 US Shift 5 Days Working Location - Pune Share resume on - 9257669383 (Harsha) Required Candidate profile Skills required - Service desk/ technical supp/ servicenow/ AD/ International voice exp. only/ troubleshooting/ VPN/ Zendesk/ Office 365/ Outlook/ bitlocker/ ticketing tools Perks and benefits Night Allowances Incentives Both way cab's