870 Ticketing Tools Jobs - Page 31

Role & responsibilities Greetings from Progressive Tech Serve. As discussed, we are hiring for Desktop Support Engineer. The Job description and other informations are mentioned below: - Role Name: - Desktop Support Engineer. Client- Greenlam Ltd Type of Shift: 9 AM TO 6 PM Address:- Survey No267269, 271/2, VillOran, NH 08, TahsilPrantij, DisttSabarkantha, (Gujarat) 383205 Type of Job: - WFO No of days working in a week: - 6 days Job Descriptions: - Desktop Support Engineer Operating Systems Client: Windows,10 & 11. • Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN. • installations of printers, scanner • Creating tickets for the agent. • VPN issues, Trouble shootings of PC and Laptops. • Install and upgrade of all Hardware and Softwares, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues. • Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. • Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. • Knowledge on Remote Desktop and Remote Assistance. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients. • Providing solutions for problems with network printers, network connectivity, and hardware and software problems. • Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. • Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive If interested, please share your updated CV. ekta@progressive.in call:- 9560621796 Note: we are consider only male profiles.

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network

Job Title: Application Support Engineer Experience: 7-9 years Location: Hyderabad Shift-Timings - 1:00 PM - 10:00 PM or 4:00 PM - 1:00 AM Position Description We are seeking an experienced Application Support Engineer with a background in customer support within financial services. They should be passionate about technology, adept in Unix/Linux environments, and experienced in providing first, second and third-level support. They should be eager to contribute by taking ownership and follow through on the issues with development and close it. Ownership and clear communication are must-have requirements. Roles and Responsibilities Provide technical support for the Prime Brokerage and Swaps tech stack. Assist in onboarding new clients, ensuring seamless integration of the Prime Platform. Support and troubleshoot Unix/Linux-based environments, delivering prompt and effective solutions for clients. Utilize knowledge of Market Data, Reference Data and Other functional details to resolve issues related to specific business function. Maintain a strong understanding of support processes, adapting swiftly to changing circumstances and providing solutions in real-time. Collaborate with global teams to provide consistent support across various regions, ensuring timely resolutions to escalated issues. Streamline support processes by automating common tasks using scripting languages, improving response times and efficiency. Proactively identify performance issues and implemented solutions, reducing system downtime by 15%. Provide in-depth technical training and documentation to junior team members, improving team performance and support coverage. Qualifications: Education : Bachelors degree in computer science, Information Systems, or a related field. Experience : 7+ years of experience in Unix/Linux/Windows based environments, Scripting languages and SQL. Proven experience in automating common tasks using scripting languages. Soft Skills : Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities and work under tight deadlines. Certifications : Any relevant certification is a plus.

Role - Team Lead US Shifts NP - 0 to 30 days Require Min 4 Yrs exp in Service desk out of which min 2 yrs as TL Familiarity with MS products and services certifications - Microsoft Certified Azure Fundamentals, M365 Fundamentals Teena 9116324602

Job Description: We are looking for a Technical Service Desk Executive to support end-users by troubleshooting hardware and software issues. You must have hands-on experience with Service Desk ticketing tools, ITIL processes, and strong technical skills. Responsibilities: Troubleshoot Windows, Mac, MS Office, Teams, OneDrive, and office applications. Manage hardware and OS issues for laptops, desktops, and other end-user devices. Follow ITIL processes for incident and service management. Provide excellent communication and customer support. Requirements: 2-3 years experience in a technical service desk role. Good knowledge of IT troubleshooting and ticketing systems. Strong understanding of end-user hardware, software, and networking basics. Excellent communication skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Position: Technical Support Executive Experience: 1 to 2 years Location: Work From Home (Australia Shift AEDT) What You'lll Do : • Thoroughly go through web and mobile applications to understand business flows and functionalities. • Handle tickets with required details and accuracy. If needed ask customers targeted questions to quickly understand the root of the problem. • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Ensure all issues are properly logged as required • Prioritize and manage several open issues at one time What Were Looking For: • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Good Analytical skill is required. Knowledge of REST APIs is a plus • Good understanding of computer systems, mobile devices and other tech products. • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software (eg.Zendesk). • Excellent problem-solving,analytical and communication skills • Ability to provide step-by-step technical help, both written and verbal • Degree in Information Technology, Computer Science or a relevant field

Minimum 1+ years of relevant experience required. Address user tickets regarding hardware, software, and networking Walk users through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting when needed Test alternative solutions until the issue is resolved Customize desktop applications to meet user needs Record technical issues and their solutions in logs Escalate unresolved issues to the next level of support Create technical documentation and manuals Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email, and chat Provide customer assistance and follow-up Document customer interactions Run diagnostics to troubleshoot reported issues Install, update, and repair computer hardware and software Ensure issues are fully resolved and follow up with users

Role & responsibilities Preferred candidate profile Perks and benefits

Provide L1 technical support for software issues. Troubleshoot hardware , software and network issues. Log incidents, guide users, and ensure timely resolution as per SLAs. Required Candidate profile Only Male freshers with basic tech knowledge. Good communication skills in English. Customer-focused mindset, eager to learn

Job Title: Service Desk Manager Job Description: We are seeking a highly experienced Service Desk manager to join our team. The successful candidate will have a minimum of 8 years experience in managing service desk operations including a minimum of 2 years experience in handling a team, with expertise in ticketing tools, understanding IVR and call routing and knowledge management. Key Responsibilities: Manage the day-to-day operations of the service desk team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. Develop and implement processes and procedures for the service desk to ensure that customer inquiries are handled efficiently and effectively. Evaluate and implement ticketing tools, understanding IVR and call routings, and knowledge management systems to improve the efficiency and effectiveness of the service desk. Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner. Develop and maintain relationships with key stakeholders, including customers, vendors, and partners, to ensure that the service desk is meeting their needs and expectations. Ensure that the service desk team is properly trained and equipped with the necessary tools and resources to effectively perform their duties. Manage the budget and resources of the service desk, ensuring that expenditures are in line with business objectives and priorities. Provide regular reports and metrics on the performance of the service desk and use this data to continuously improve the efficiency and effectiveness of the service desk. Qualifications: Bachelors degree in a related field or equivalent work experience. A minimum of 8 years experience in managing service desk team, with expertise in ticketing tools, understanding IVR and call routing, and knowledge management. Strong leadership and management skills, with the ability to effectively lead and motivate a team. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, vendors, and partners. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve complex issues. Knowledge of IT service management best practices, including ITIL. Strong project management skills, with the ability to effectively manage multiple projects simultaneously. Experience with IT service management tools, including ticketing systems and knowledge management systems.

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Roles and Responsibilities: Experience in Helpdesk Support/IT Support Experience in handling ticketing tools like ServiceNow, Jira, Required Skills: Basic knowledge in IT Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Basic Knowledge of Lync and OCS Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)

Lead, motivate, and develop a team of IT support professionals assign tasks, monitor workload,Conduct regular team meetings, performance reviews, Oversee the daily operations of hardware, software, networks, and applications in the BPO environment.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE - 1 Yr+ Technical Support Exp with International Clients on Papers (Mandate) Only Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE Must have 1 yr of Exp as a Technical Support with International Clients (Mandate) Only For Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or to HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Min 1 Yr Exp Into Technical Support International Voice Any Graduate WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - Pune Share resume on: 8905959447(Surbhi) Perks and benefits CTC - 4LPA Incentives Allowances Both way cab's

Role & responsibilities :- a. Understanding of Ticket process & SLAs-Incidents/service requests & FCR. b. He/She will be responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors. c. Providing technical support, including identifying problem incidents with their subsequent resolutions. d. Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners. e. Creating Profiles to users for customizing desktop settings. f. Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance. g. Planning and executing routine repairs and system upgrades. h. Making use of helpdesk systems to prioritize work-load and updating queries and calls. i. Installed and configured various applications Softwares Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer. j. Identify & suggest possible improvements on processes & procedures. k. Ensures the compliance by adhering to the standard processes/templates defined for the department. Interested candidates can contact us directly, send their resume to careers@geekayinfotech.com, or WhatsApp their resume to 7710917782.

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

Responsibilities: * Manage travel bookings & processes * Provide exceptional customer service * Maximize sales through upselling & cross-selling * Collaborate with tour operators & suppliers * Coordinate tour packages & itineraries

Team handling. Strong troubleshooting skills, client interaction, team coordination, and reporting. Must guide support engineers, ensure SLA adherence & issue resolution. knowledge of technical support

TCS -Face to Face Interview Bangalore 27th may 2025 Ony Interested candidates call me whattapp --7995348267 email-- bhavani@coventine.com Role & responsibilities Job Description: As a member of the team, his/her will be responsible to provide tier1and tier2 operational support for desktop, laptops and telephonyrequest within Qualcomm thatmeet a diverse set of businessrequirements which will include technical support for all IT related tasks like desktop hardware, including computers, printers, phones, network, PDA's, Windows, UNIX, and Linux systems. His/her should also be responsible for evaluating new technologies. Keen to solve problems within a collaborative environment. He/she should be responsible for addressing any crises which occur and need immediate attention. Provide tier1 and tier2 operational support for Qualcomm customers which includes: 1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done CST 2017 JD Ver 2.0 according to the established DFS standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 DFS support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills please share me immediately openings bhavani@covenine.com whatpp 7995348267 emegency requirements please contact me 7995348267

Knowledge of Ticketing tools , Outlook Configuration , Printer Troubleshooting , OS installation . Looking for only Male Candidates and immediate Joiners

Required - Exp 3 Yrs – 6 Yrs Education – Any Graduation Location – Noida Excellent Communication with International Voice Support experience. Extensive experience in Troubleshooting Hardware/Software related issues. Extensive experience in IT Infrastructure Knowledge of ITIL. Extensive experience on MS office/O365 and reporting. People Management and Team Handling Ability. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To ensure that tickets are resolved within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases Act as a point of contact for concerned Stakeholders, providing timely and accurate information and updates. Maintain a professional and empathetic demeanor, even in stressful situations. Take and maintain regular update for the Accounts. In depth knowledge for the process and standards. Create and update reports and keep the database updated with the recent information. Contribute to the continuous improvement of service delivery. Minimum experience of handling a team of 5 members. Provide direction and support to team members, ensuring they understand their roles and responsibilities. Facilitate effective communication within the team and with other departments, ensuring that information is shared accurately and timely. Track team performance, provide constructive feedback, and implement strategies for improvement.

Required - Exp 3 Yrs 6 Yrs Education – Any Graduation Location – Noida/Chennai/Bangalore Excellent Communication with International Voice Support experience. Extensive experience in Troubleshooting Hardware/Software related issues. Extensive experience in IT Infrastructure Knowledge of ITIL. Extensive experience on MS office/O365 and reporting. People Management and Team Handling Ability. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To ensure that tickets are resolved within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases Act as a point of contact for concerned Stakeholders, providing timely and accurate information and updates. Maintain a professional and empathetic demeanor, even in stressful situations. Take and maintain regular update for the Accounts. In depth knowledge for the process and standards. Create and update reports and keep the database updated with the recent information. Contribute to the continuous improvement of service delivery. Minimum experience of handling a team of 5 members. Provide direction and support to team members, ensuring they understand their roles and responsibilities. Facilitate effective communication within the team and with other departments, ensuring that information is shared accurately and timely. Track team performance, provide constructive feedback, and implement strategies for improvement.

Required - Exp 6 Months - 3 Yrs Education Graduation Location – Noida Good Communication with International Voice Support experience. Experience in Troubleshooting Hardware and Software related issues. Basic Computer knowledge. Roles & Responsibilities. To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum. average handling time (AHT), rejected resolutions or Reopen Cases. To update worklogs and follow shift for escalation process and process compliance. Fixing technical issues and helping users when problems arise. Investigating and resolving hardware and software glitches. Installing and configuring software on computers. Addressing user requests and issues. Logging all service desk communications and document issue resolution using an ITSM system. Prioritizing and managing incoming IT service requests. Collaborating with IT teams to tackle complex technical problems. Staying updated on the latest tech trends for continuous improvement. Tracking and routing problems or requests, and document resolutions. Identifying and prioritizing situations that require urgent attention.

Required - Exp 6 Months - 3 Yrs Education Graduation Location Noida/Chennai/Bangalore Good Communication with International Voice Support experience. Experience in Troubleshooting Hardware and Software related issues. Basic Computer knowledge. Roles & Responsibilities. To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum. average handling time (AHT), rejected resolutions or Reopen Cases. To update worklogs and follow shift for escalation process and process compliance. Fixing technical issues and helping users when problems arise. Investigating and resolving hardware and software glitches. Installing and configuring software on computers. Addressing user requests and issues. Logging all service desk communications and document issue resolution using an ITSM system. Prioritizing and managing incoming IT service requests. Collaborating with IT teams to tackle complex technical problems. Staying updated on the latest tech trends for continuous improvement. Tracking and routing problems or requests, and document resolutions. Identifying and prioritizing situations that require urgent attention.