1508 Ticketing Tools Jobs - Page 31

The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workloa...

Required Skills: Descent English Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate (Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Interested can drop their Resume to sachin.narayankar@wipro.com Mode of Interview: Virtual

Provide basic technical support for hardware, software, and network issues. Assist users via calls, chat, or email. Log tickets and escalate as needed. Required Candidate profile Only Male candidates can apply. (2025 passed outs are not eligible) Fresh Candidates and basic knowledge in hardware and networking. Should have willing to learn, and support users effectively.

Role : IT Help Desk Analyst ( Technical Voice process ) Shift Timing: 24/7 Location: Chennai Role: Team Leader( Team handling experience is must) Experience :8- 12yrs Notice period 0 -60days Job Description 8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from ...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Identity and Access Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system p...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the s...

Reporting to the Head of ANALECs Global QUALITY ASSURANCE AND PRODUCT SUPPORT GROUP, the Consultant is required to provide a high-quality service to the Global Clients. The core focus centers on Client Management and Stakeholder Management. The successful individual is required to work in coordination with the other Business Units in ANALEC (Implementation Consulting, Software Development, Software Testing, Release Team) in order to take complete Ownership of daily challenges and problems given by our clients. Responsible for Logging of Tickets-Taking Complete Ownership of the Tickets logged. Ensuring Total Time taken for issue Resolution is as per SLA while Maintaining the Quality of Resolu...

Role Description The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction. Key Skills & Competencies Open to work in 24*7 shift environment. Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system. Monitoring alerts - Performance, health, and security of computing systems, networks,...

Role & responsibilities Job Description : About the Role : We are seeking a detail-oriented and technically adept Junior Service Desk Engineer to join our IT support operations. In this role, you will act as the first line of support for end users, ensuring seamless operation of desktop and web-based applications. This is an excellent opportunity for someone early in their IT career with a passion for solving software-related issues and delivering exceptional user support in a fast-paced, digital-first environment. Key Responsibilities : - Serve as the initial point of contact for end-user support requests via phone, email, chat, or in-person. - Diagnose and resolve software issues related t...

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rat...

Sysnet Global Technologies Pvt Ltd is looking for System Administrator to join our dynamic team and embark on a rewarding career journey Installing, configuring, and maintaining servers, workstations, and other computer systems Monitoring and analyzing system performance to identify and resolve problems Performing regular backups and disaster recovery operations Maintaining security systems, including firewalls and intrusion detection systems Managing user accounts and access rights to systems and data Keeping software up-to-date and ensuring licenses are in compliance Providing technical support to users, including troubleshooting hardware and software problems Collaborating with other IT s...

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rat...

JAVA DEVELOPER/SUPPORT Job Title: Java Developer/Support Location: Chennai Experience Level: 3-4 years Employment Type: Full-Time Key Responsibilities: 1. Application Development & Enhancements - Develop and enhance features in existing Java-based applications using Spring MVC and Spring Boot. Build and maintain RESTful APIs, ensuring robust and scalable backend services. 2. Application Bug Fixes - Identify, analyze, and resolve production and pre-production bugs. Perform root cause analysis, debugging and implement preventive measures. 3. Database Support (SQL & RDBMS) - Write, review, and optimize complex SQL queries, subqueries, and joins. Design and maintain database views, indexing stra...

Position: L1 Support Engineer Experience : Knowledge about IT support, with a focus on ticket handling using Zoho or similar ticketing tools (e.g., ServiceNow, Jira). Practical experience with Datadog for monitoring applications, servers, databases, or networks. Familiarity with IT infrastructure components, including servers (Windows/Linux), databases (SQL/NoSQL), and networking (TCP/IP, DNS, etc.). Technical Skills : Proficiency in using Datadog to analyze logs, metrics, and alerts for issue identification and resolution. Hands-on experience with the Zoho ticketing tool for logging, tracking, and resolving support tickets. Basic understanding of IT infrastructure troubleshooting and monito...

Multifacet Softwares Systems is looking for Technical Support Professional to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunit...

LGT Holidays is looking for Ticketing Executive to join our dynamic team and embark on a rewarding career journey Manage ticket sales and bookings Respond to customer inquiries and provide assistance with ticket purchases and bookings Maintain accurate and up-to-date records of all transactions, including sales reports and inventory management Coordinate with vendors and other team members to ensure that all events are properly staffed and supported Process refunds, cancellations, and other ticketing-related transactions as needed Provide on-site support for events, including ticket scanning and crowd management Identify opportunities for process improvement and automation Strong knowledge o...

Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

We are seeking a highly skilled and proactive IT Support Engineer to manage and support end-user IT systems, audio-visual infrastructure, and office IT operations. The ideal candidate will ensure the smooth functioning of IT services, provide technical support to users, and maintain a secure and efficient IT environment across local and remote locations. Key Responsibilities: Oversee and manage the organizations end-user IT infrastructure, ensuring optimal performance and reliability. Administer and maintain Windows operating systems, ensuring system stability and efficiency. Provide support for end-user devices including desktops, laptops, and mobile devices, ensuring hardware and software ...

Eligibility Criteria: Ability to work in team environment Bachelors degree in CS or IT or related field. Familiarity with customer service software (CRM,ticketing systems) for chat and call process. Ability to work flexible hours ,including evenings and weekends. Earlier experience into chat, call and email support process.(Technical support experience) Customer oriented approach and ability to adapt to different situations. Handled enterprise/Individuals client issues. Hands-on experience on MS office suite. Ability to multitask and problem solving skills 0-2 years of experience Excellent communications skills written and verbal. Responsible for : 1. Respond to customer queries via chat,ema...

Mega Walkin Drive for Service Desk International Voice for Technical Support(FRESHERS) Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications Fresher...

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications Should Carry Min ...

*Handling Customers queries and resolving problems *Quality Assurance and Process Improvement *Cross-Functional Collaboration *Maintaining Communication Standards *Customer Advocacy and query handling *Issue Resolution * Rotational Shift Required Candidate profile *Must be Graduate *01-03 Experience in International Voice process *Strong understanding of Financial Technology, Fintech, and Banking or SaaS industries. *Excellent communication skills.

Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Ope...