1508 Ticketing Tools Jobs - Page 3

A Service Desk Job Description involves being the primary contact for technical support, diagnosing and resolving hardware, software, and network issues for users through various communication channels. Activities to be performed by the UAM Engineer

Greetings from KVC CONSULTANTS LTD. We are looking for people Fresher and 1 year+ Tech Support Experience in Hyderabad and Bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Hyderabad and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English * fresher Also elegible *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Monika 7869365175 *Ayush 8109195240 *Kanak 8982889979 *Antra 9589329989 *Khushi 786945773...

Greetings !! We are hiring for----Service Desk Role with Leading IT Company. (Immediate Joiners) Job Location: Bangalore (Electronic City) & PUNE - HINJWADI Candidates residing in Pune and Bangalore can apply for the same. Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Need Immediate Joiners Only International Experience is required Need Graduates with degree JOB DESCRIPTION Language: Proficient in English (Read + Write + Speak) Salary: Rs 5.5 LPA FOR 1 YEARS PLUS EXP Salary: Up to Rs 7 LPA FOR 2 YEARS PLUS EXP Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Se...

96283 73763 Greetings !! We are hiring for----Service Desk Role with Leading IT Company. (Immediate Joiners) Job Location: Bangalore (Electronic City) & PUNE - HINJWADI Candidates residing in Pune and Bangalore can apply for the same. Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Need Immediate Joiners Only International Experience is required Need Graduates with degree JOB DESCRIPTION Language: Proficient in English (Read + Write + Speak) Salary: Rs 5.5 LPA FOR 1 YEARS PLUS EXP Salary: Up to Rs 7 LPA FOR 2 YEARS PLUS EXP Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web,...

Job Description Technical Skills: Proficiency in AEPS and IMPS technologies and protocols. Strong knowledge of Linux, SQL, Databases. Familiarity with monitoring tools (e.g., Prometheus, Grafana). Proficiency in scripting languages (e.g., Python, Bash).

Role Overview: You will be responsible for implementing SAP Project Systems (PS) in various industries such as Manufacturing, Construction, EPC, etc. Your primary focus will be on configuring PS structures like WBS, Network, Milestones, Cost Planning, Budgeting, and other project management activities within SAP PS. It is essential to have experience in end-to-end implementations and supporting processes, along with integration knowledge with CO, FI, MM, SD, and PP modules. Additionally, you will be expected to gather user requirements, create functional specifications, handle support functions, and be proficient in ticketing tools like SolMan and Remedy. Exposure to S4 HANA and proficiency ...

As a Senior Support resource at our company, your role will involve managing and providing advanced technical support for FEBA Retail Internet Banking, Corporate Internet Banking, and Etax applications (L2/L3). You will be responsible for resolving complex issues by analyzing logs, tables, coordinating with vendors, and guiding L2/L1 teams. Monitoring system performance, proactively addressing issues, and ensuring availability and reliability will be key aspects of your responsibilities. Additionally, you will play a crucial role in ensuring closure of VAPT, AppSec, Compliance, IS Audit items within defined TAT. You will be the primary escalation point for complex issues and maintain stakeho...

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 4.5LPA Location- Pune Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 mail id- priyanka@manningconsulting.in

Role & responsibilities Job Title: Desktop Team Leader Location: Chennai Qualification: Any Graduate Experience: 4+ Years Preferred candidate profile Job Summary: We are looking for an experienced and dynamic Desktop Team Leader to oversee a team of desktop support engineers, ensuring smooth IT operations, timely issue resolution, and excellent end-user support. The ideal candidate should have hands-on technical expertise, leadership qualities, and strong communication skills. Key Responsibilities: Lead, mentor, and supervise the desktop support team for day-to-day IT operations. Provide technical guidance in troubleshooting desktops, laptops, printers, and peripheral devices. Ensure timely ...

Required Skills & Experience: Should have 2-5 years of experience Service Desk experience with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Pre...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves monitoring system performance, troubleshooting issues, and collaborating with cross-functional team...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts Immediate joiners only Interview - Svar, Ops (Virtual) No absconded cases Both Way Cab Contact - 9636487945 (Poshika) Perks and benefits 5 Days Working Allowances and Incentives

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related chall...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Sterling B2B Integrator Good to have skills : Managed File TransferMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:IBM Sterling B2B Integrator / Managed File TransferAbout The Role :We are seeking a skilled and motivated Sterling File Gateway (SFG) / MFT Specialist to join our operations team. The ideal candidate will bring strong experience in managing secure file transfers, working ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the s...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

Experience with Guidewire Policy/Billing/Claims(anyone) is a must and should have worked on multiple projects Minimum 6+ years of total experience Minimum 5+ years of experience as a Guidewire Business Analyst Strong communication and interpersonal skills Thorough knowledge and experience of agile methodologies. Skilled at writing detailed Software Specifications (SRS), use cases, and wireframes. Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams. Experience working daily in cross-functional teams. Skilled at negotiating consensus among departments that request sometimes conflicting or i...

About The Role Support Team - About The Role Requirements Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with ticketing tools and documentation tools. Ability to diagnose and troubleshoot basic technical issues. Familiarity with desktop applications and help desk software. Excellent communication skills and multitasking / ability to work based on priority. Ability to provide step-by-step technical help, both written and verbal. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifyin...

RJob Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic anal...

Role & responsibilities Provide first-level technical support for Windows, Office/Microsoft 365, and devices. Diagnose and resolve software, network, and connectivity issues. Assist with account management, billing, subscriptions, and product activation. Handle queries through phone, chat, and email with professionalism. Escalate complex issues to higher support tiers when required. Maintain accurate case documentation and adhere to SLAs. Guide users on installation, updates, and troubleshooting via self-help or remote support tools. Preferred candidate profile 14 years of experience in Technical Support / Customer Support. Strong knowledge of Windows OS, Office 365, and device troubleshooti...

Job Description: WFx Coordinator Position Title: Workforce Experience Coordinator (WFx Coordinator) Job Overview: A WFx Coordinator oversees new employees' integration into the organization. They create thorough programs, hold orientation sessions, and offer assistance to facilitate the transition for new employees and they are first point of contact for our internal and external employees/resource as they reach out with any concerns, questions, issues, or information that they have with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application & system issues as well as payroll questions to highlight the main topic area...

Note: This Requirement is Exclusive only for Trivandrum Location, requesting candidates who is really ready to relocate alone to apply for this opportunity. Required - Exp – 0.6 yrs - 3 yrs Education – Any Graduation Location – Trivandrum Shift: 24x7 Rotational Shifts, 5 days work from Office Key Skills & Requirements: Prior experience in voice-based(International Voice Support) Service Desk support Comfortable working in a call support environment Proficient with ticketing tools (preferably ServiceNow) Working knowledge of Active Directory and RSA Token Experience in troubleshooting VPN, Citrix, and VDI-related issues Basic proficiency in MS Office applications Roles & Responsibilities: Ens...

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications- Freshers and Exp...

Nelito Systems Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or cha tConducting diagnostic tests to identify the root cause of customer issues Providing technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materials Communicating with customers and internal stakehol...