867 Ticketing Tools Jobs - Page 3

Educational Qualifications Bachelors degree in information technology, Computer Science, or equivalent experience. Certifications & Training (Preferred) ITIL Foundation or higher MCSA/MCSE, particularly with Azure or Microsoft 365 specialization Network certifications like CCNA or equivalent Awareness of ISO 27001 (ISMS) and ITSM processes Key Responsibilities Lead and mentor the offshore IT Service Desk team, promoting collaboration, accountability, and skill development. Foster a positive and inclusive team culture, with a focus on well-being, motivation, and ownership. Monitor and manage incoming support tickets; ensure SLAs and service standards are consistently met. Handle escalations and complex incidents with a solution-oriented mindset. Collaborate with Corporate IT and business units to align offshore operations with overall IT strategy. Act as a liaison between offshore team and local leadership to ensure visibility, transparency, and trust. Draft, maintain, and improve standard operating procedures (SOPs), workflows, and knowledge base articles. Ensure seamless coordination of endpoint support, patch management, hardware/software deployment, and access control. Track trends, analyze recurring incidents, and work proactively with teams to reduce preventable issues. Support Corporate IT in project rollouts, system upgrades, and organizational change efforts. Execute asset management, procurement processes, and vendor coordination as directed by the IT Manager. Prepare reports on service desk metrics, user satisfaction, and improvement initiatives. Technical Skills: Familiar with ISMS and ITMS process and policies Experience in providing critical user support such as support for senior users and management Act as a Team lead who can also interact effectively with local management and Head Office Team Good knowledge on Active Directory, DHCP, DNS, File server, SharePoint, and basic knowledge in Exchange Server, Oracle ERP etc. Good experience in solving Microsoft Office 365 related incidents and requests. Experience in solving End Point Security tools and Endpoint Patching. Basic experience in MDM preferably Intune and Identity and access management. Basic network support including LAN, Wireless and IP Phones etc. Good Knowledge in TCP\IP and basic knowledge on network technologies like firewall, switches, proxy etc. Talking to staff/vendors through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Support L2 System Team to roll-out of new implementation and change execution as directed by Corporate IT Manager Experience in IT Asset Management and perform procurement process as directed by IT Manager

Key Responsibilities Technical Support: Provide expert-level technical support to customers via phone, email, and remote sessions. Diagnose and troubleshoot application issues, including performance problems, bugs, and configuration errors. Work with customers to understand their technical environment and requirements. Issue Resolution: Analyze, identify, and resolve complex technical problems in a timely manner. Collaborate with internal teams, including development and QA, to escalate and resolve issues. Document troubleshooting steps and solutions in the knowledge base. Customer Interaction: Communicate effectively with customers to understand their issues and provide clear, concise updates. Build and maintain strong customer relationships by delivering exceptional service. Provide training and guidance to customers on the use of our applications. Product Expertise: Gain in-depth knowledge of our applications and stay updated with new features and updates. Assist in the development of user guides, FAQs, and other support documentation. Conduct regular reviews of application performance and recommend improvements. Monitoring and Maintenance: Monitor application performance and system health to proactively identify potential issues. Perform regular maintenance tasks, such as software updates and backups. Ensure the security and integrity of application data. Collaboration and Continuous Improvement: Work closely with product management and development teams to provide customer feedback and suggest enhancements. Participate in team meetings and contribute to the continuous improvement of support processes. Stay current with industry trends and best practices to enhance support capabilities.

The role involves providing support to the end-points of marquee customers, either onsite or remotely. The AMC services cater to customers of various sizes, thus requiring the ability to multitask effectively. The ideal candidate should have experience in managing customers with employee strength ranging from 500 to 2000+. Proficiency in Windows, Mac, and Linux operating systems is essential. The candidate should be adept at troubleshooting issues with desktops and laptops. Additionally, familiarity with ticketing tools is necessary for this role. Graftronics is a National System Integrator that collaborates with CIOs, CISOs, and IT Teams to drive business transformation. The company specializes in Cloud Computing, Networking, Storage, and Security technologies.,

Come aboard our growing global team and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create customer-centric predictable enterprises and we do this by directing intelligence to the heart of every customer interaction, in real-time. We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion. You'll be a core member of a specialist team that is passionate about rendering support to our flagship real-time product. Bring your skills, experience, and passion, and we will give you the springboard for your ambitions. As a Systems Support Engineer, your responsibilities will include rendering exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products. You will take ownership of user problems, be proactive when dealing with user issues, follow established processes while handling support requests, report any issues that may significantly impact the business, and follow standard procedures for proper escalation of unresolved issues to appropriate internal teams. Additionally, you will ensure all calls are logged in the ticketing logging system, update every activity, notify users and management during downtimes with complete information, identify and learn more about the software and hardware used/supported by the organization, research, diagnose, troubleshoot and identify solutions to resolve customer issues, prepare accurate and timely reports, and document knowledge in the form of knowledge base tech notes and articles. You should have experience in Customer Support with an enterprise software organization, knowledge of Linux or UNIX administration, hands-on experience in managing web servers, elementary database operational knowledge, proficiency with Scripting or other programming languages, hands-on experience with ticketing tools, readiness to work shifts and/or be on call, excellent communication skills, the ability to learn new technologies, work with a cross-functional team, make complex technical matters easy-to-comprehend for non-technical persons, and have a strong sense of urgency and customer orientation. Additionally, being flexible with rotational shifts, exposure at client sites, experience in the Financial Service industry or Banking applications, and a Bachelor's degree or equivalent combination of education and experience will be beneficial. Join us at CustomerXPs, a Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud, where we redefine real-time, cross-channel banking Enterprise Fraud Management using AI to combat financial crime effectively.,

At ZeroNorth, we are leading the transformation of the shipping industry through digital innovation to enhance business operations and promote sustainability by reducing CO2 emissions. Our mission of making global trade greener is at the core of everything we do, driving us to align commercial success with sustainability goals. As a Database Support Engineer at ZeroNorth, you will be entrusted with the responsibility of ensuring the reliability, availability, and performance of our database systems. You will be the primary point of contact for addressing database-related issues, managing incidents, and ensuring the seamless operation of production and test environments on a day-to-day basis. Your key responsibilities will include troubleshooting database errors, optimizing queries, and collaborating with developers to enhance database performance. You will be expected to respond to incident tickets promptly, participate in on-call rotations for critical support, and contribute to root cause analysis and incident review meetings. Monitoring logs, alerts, and error reports to proactively address potential issues and supporting application deployments are also crucial aspects of the role. In terms of qualifications, we are looking for individuals with over 5 years of experience in technical roles, a degree in Computer Science or related field, and expertise in managing database systems such as Oracle, SQL Server, and MySQL. Proficiency in stored procedures, triggers, backup/recovery, database security, and experience with ticketing tools are essential. Your hands-on knowledge of enhancing system reliability through automated retry mechanisms and strong troubleshooting skills will be instrumental in delivering effective results. At ZeroNorth, our vision is to make global trade sustainable by driving the maritime industry towards zero emissions. We leverage advanced technology and reliable data to optimize operations, empowering our partners to make informed decisions that benefit both their business and the environment. Join us in our journey towards sustainability, where growth, inclusion, and collaboration are valued, and together, let's make global trade green.,

We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction. Responsibilities: Being part of the team to address Incidents and Service Requests reported by users of 24/7 - 365 Days work environment. Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Chat, & Offline tickets. Create/ update end-user guides, Service Desk Knowledge Base Articles, Work Instructions and SOPs. Making recommendations to optimize IT performance and to prevent future problems. Meeting the SLAs. Required Skills: Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience). Excellent verbal and written communication skills with email etiquette and customer service skills. Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix. Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues. Good typing skills. Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW). Preferable - ITIL best practices around Service Desk, Incident & Request Management procedures. Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement. Must be flexible to work in rotational shift and rotational week offs.

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 4LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8905344933 (Divyam)

Project Role: Service Desk Technician Experience: 1-6 Years Job Location: Bangalore/Noida(Hybrid) Skills: IT Support, Service Desk Support, Chat Support, Ticketing Shifts: Rotational Job Description: Service Desk Technician We are seeking a skilled and customer-focused Service Desk agents to join our technical support team. This role is critical in resolving complex system and application issues and ensuring a seamless support experience across multiple channels including chat, calls, and tickets. Key Responsibilities Troubleshoot and resolve advanced technical issues related to systems, applications, and IT infrastructure. Maintain and update documentation such as knowledge base articles and FAQs. Manage incoming support requests via calls, chats, and tickets, escalating when necessary. Accurately escalate unresolved issues to the appropriate support teams. Track, route, and redirect problems to the correct resolver groups. Deliver exceptional customer service and strive to exceed customer expectations. Strong client-facing and communication skills. Advanced troubleshooting and multitasking capabilities. Solid technical background with hands-on experience in: Operating Systems ISP and Networking Hardware and Outlook Common enterprise applications (e.g., MS Office, SharePoint)

Job_Description":" Company Profile: Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. About Role: Are you ready to take your career to the next level in the world of financial servicesJoin us as a Payment Operations, Senior Analyst where youll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth. Senior Analyst As a Senior Analyst within Payment Operations, you will manage and be responsible for handling banking operations tasks. Lead and oversee complex financial financial transactions, ensure operational accuracy and drive continuous process improvements. The ideal candidate will have a strong understanding of banking processes, risk controls and regulatory frameworks and will serve as a SME within the operations team. Duties Include: BANKING OPERATIONS: -- Transaction monitoring Monitoring job notifications and bank acknowledgements for both Inbound and Origination NACHA and ICL files including returns. Reviewing Inbound Wires and outbound wires and handle exceptions. Managing remote deposit checks sent by Clients and refund checks received from Creditors, Courier vendors and Service providers. Conduct testing in identifying bank processing behaviour and CFT system ledgers for all FBO accounts. Handling ACH and ICL processing exceptions i.e., Affidavits, Late returns, etc. Build checklist for possible transaction exceptions and handle them on timely manner. Generate reports in Looker platform to monitor volume trends. -- Support activities Coordinate with New/ Existing bank partners for opening new bank accounts. Coordinate with Bank partners for company name and company id whitelisting for new Subscribers. Handle POA (proof of authorization) requests from the bank partners through JSD (Jira) ticketing tool. Co-ordinate with different teams to deliver solutions for bank-ops processing issues. Support banks on their annual audits. -- Cost optimization Handling fund optimization rules to active optimal interest income. Onboarding new bank partners and conduct price negotiations. Manage volume distribution between the bank partners to achieve optimal processing cost. RECONCILIATION SUPPORT: Reviewing of Previous day BAI files and monitoring Recon jobs. Monitor daily balance reconciliation and identify discrepancies. Coordinate with internal teams to resolve the discrepancies within SLA. Review transaction reconciliation and get the discrepancies resolve within SLA. Support Finance team in building accounting entries by providing Liability and asset reports. Support auditors by providing requested information related to transactions processed in system. Other Activities: Monitor and respond to requests via department email inboxes. Assist with daily reconciliation of platforms. Coordinate closely with other departments to support business needs. Support and guide other team members and act as an escalation point for operational issues. Audit Jira tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any. Help in creating the SOP documents for all our processes. Coordinate with different teams to deliver solutions for payment processing issues. Participate in acceptance testing in both QA and production environments to verify enhancements and bug fixes related to payment operations features. Other duties as assigned. Requirements Education and Experience Requirements: A Bachelordegree in any discipline. Minimum 3 years of experience in payment processing. Good understanding of Banking and Payments industry. Hands-on experience with CBS platforms. Ability to understand end to end process flow, consider downstream impacts when decision making. Ability to coordinate and organize work while meeting and handling multiple deadline processes. Demonstrated ability to multi-task and balance numerous activities simultaneously. Knowledge of Microsoft Office. Strong communication skills both written and verbal. Be a team player. Must have the ability to work independently. Ability to multitask, prioritise, and meet deadlines. Highly motivated and strong attention to detail. Benefits Benefits: 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)

. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question What is BSOD/Blue Dump error and what can you do with error code If system restarting again and again then what is the reason If system running slow then how will you improve the performance of system What is DHCPWhat is DORA process Classification between IPv4 and IPv6 What is the difference between Static IP and Dyanimic IP What is public IP and private IP How will you arrange meeting on Teams or Google meet How will you join a system in to the domain What is user profile in windows What is the local printer and Network printer. Which file is responsible for printing in windows What is the PST and OSTWhat is the POP3, SMTP and IMAP How will you repair PST What is the PST size limit as per Microsoft if you are using office 2013 What are the SR (service request) & Inc R (Incident request) What is your understanding on SLA What is your understanding on escalation matrix What is LAN and WAN How will you remove virus from the system

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Educational Requirements Bachelor of Engineering Service Line Computers & Communications Division Responsibilities Hands-on experience in networking, routing, and switching technologies of 3 to 4 years. Thorough knowledge of Networking, OSI Layers Thorough knowledge of Network security concepts, secure network design/deployments Hands-on experience with working on Firewall, IPS, Security management, Routers, and Switches Good understanding of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP), Routing Protocols, IP addressing and subnetting, VLANs Experience with firewalls, internet VPNs, remote implementation, troubleshooting, and problem resolution. Familiarity with server management and monitoring tools. CCNA or CCNP certifications is a plus. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service now, remedy will be an added advantage. Excellent written and verbal communication skills. Preferred Skills: Technology-Network-Switching Technology-Networking-Routing technologies

Responsibilities and Duties Act as L2 escalation point for unresolved cases and come up with a technical way ahead for challenging and unsolved IT SD Support cases Work on other newly assigned cases from queue as per queue management. Acts as technical mentor on floor to offer quick technical assistance to engineers. Trains new hires with IT SD technical training program. Train, coach, and mentor L1/L2 Technical Support Engineers on technical aspects. Acts as problem manager to come out with resolution for IT SD escalations. Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques Acts as technical SME on floor for ticket resolution. Create internal and end users KB Articles. Conduct technical awareness and troubleshooting trainings for existing staff. Create SOP on recurring issues to capture troubleshooting steps. Vendor management for product related deployment, upgrade, and escalation management. Ensure ticket documentation, categorization and classification are precise. Ensure compliance and process adherence in all transaction and service delivery. Partner with cross-functional teams to assist with troubleshooting Major Incidents impacting IT services as needed. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. Take ownership and deliver on tasks assigned related various IT projects. Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k). Desired skills & competencies Bachelor's degree in computer science, Information Technology, or related field. Expert in Microsoft products / solutions like desktop and server O.S., AD/Domain controller, WSUS, Bit locker, Azure AD, O365. Sound knowledge of Endpoint security, DLP Products, WDS, SCCM. Sound knowledge of windows OS, MS Severs, endpoints hardware and related troubleshooting At least 5 years + years of total IT experience with minimum 2 years of experience with IT Helpdesk / service desk in resolving technical escalation at level 2 and above profile. Microsoft/O365/Azure Certification. Networking, security certification is an added advantage. Drive, self-motivation, and ability to work under own initiative. Proactive and creative, Attention to detail, Excellent research skills. Excellent English communication skill (both Written & Verbal).

What You Will Do : Work as a Service Desk/ helpdesk/desktop support Engineer. Will s provide technical assistance to lobal users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis Work in night shifts, to support users in USA and various other locations. What You Will Need : Should be Engineering/Science graduate Minimum 2+ years of relevant experience in a Service Desk role Strong verbal and written communication skills in English Hands-on experience in managing IT devices such as Laptops, Desktops & Accessories Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards Should have working knowledge in any ticketing tools, preferably ServiceNow Willingness to work night shifts What Would Be Nice to Have : Certifications such as MCP and ITIL V4 Quick learner and eager to grow with us.

Responding to client support requests.Be available via different channels like email, phone and the ticket system for all user requests(Incidents/Service Requests)based on the defined process. Dispatch tickets if they cannot be solved directly

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which would be on rotational basis within the team. Thinking out of the box solutions for issues raised by the customer. ITIL3/4 foundation certificate is good to have Passion to learn new concepts, technologies and processes WORK EXPERIENCE REQUIREMENTS Must be Fluent written and spoken German (minimum B2) and English. Should be a Graduate or equivalent degree. Minimum 3 years proven experience in a service desk / customer service role Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory Knowledge of BMC helix ticketing tool system Excellent communication skills Customer focused and results oriented. Ability to work alone or as a member of a team. Readiness to work on shift working pattern and weekend basis. Responsible and organized. Logical thinker Passion to learn new concepts, technologies, and processes.

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN/WLAN connectivity problems using various tools such as ping, traceroute, etc. Manage IT assets by tracking inventory levels and performing regular maintenance tasks. Collaborate with team members to resolve complex technical issues.

* Provides technical assistance to customers regarding hardware and software applications. * Troubleshoots and diagnoses technical issues. * 2019-2024 Passed out candidates can apply. * Male candidates are only eligible.

The Senior Engineer - Service Desk Analyst at MANN+HUMMEL will be responsible for providing 1st-level IT support to internal users, with a special focus on Spanish and English-speaking regions. You will handle hardware and software issues remotely or in person, ensuring prompt and courteous service in alignment with MANN+HUMMEL IT standards. Your main tasks will include providing 1st-level IT support to users via phone, remote tools, or onsite assistance, troubleshooting standard hardware and software issues within a 15-minute resolution time frame, installing operating systems and software using deployment tools, performing regular Windows patching and software updates, monitoring essential IT systems such as servers and backups, maintaining user profiles, roles, accounts, and email configurations, collaborating closely with Local and Central IT teams, delivering support in both Spanish and English, and completing other support tasks assigned by the supervisor. To be successful in this role, you must be fluent in both Spanish and English (spoken and written), possess a minimum secondary school education with a final exam, have hands-on experience with MS Windows OS, Microsoft Office, and IT system administration, be proficient in remote troubleshooting and ticketing tools, demonstrate strong communication, interpersonal, and problem-solving skills, preferably hold an ITIL Foundation certification, and be willing to participate in initial and ongoing training. If you are full of ideas, eager to take on responsibility, and strive to achieve impactful results, then MANN+HUMMEL welcomes you to become a part of their team. This company values individual initiative, offers development opportunities, and exciting projects, all of which are waiting for you to explore and contribute towards.,

Are you ready to step into the world of global finance and be the voice that supports international clients Infosys BPM is looking for individuals to join their team in Bangalore for the position of Customer Support in the International Voice Process. This is an opportunity to work in a professional and elite customer support environment that focuses on Investment Management & Banking. As a Customer Support representative in the International Voice Process, you will be responsible for handling inbound calls and addressing queries from international customers. You will support global clients in areas such as Investment Banking, Portfolio & Wealth Management, assisting with account inquiries, transaction issues, and product support. Additionally, you will escalate complex cases through CRM/ticketing tools and collaborate with cross-functional global teams in a 24x7 setup to ensure exceptional service quality. The ideal candidate for this role should have strong English communication skills with a neutral accent, experience in voice-based customer service, and be confident, solution-oriented, and adaptable to night shifts. Full-time graduates with at least 1-4 years of experience in voice support are preferred for this position. Immediate joiners are highly preferred, and candidates should be willing to work from the office in a high-performance environment. Joining Infosys BPM offers you the opportunity to work with global financial leaders in a Fortune 500 environment. You will receive a competitive salary with shift allowances and incentives, fast-track onboarding, continuous learning, and career growth opportunities. The workplace is described as vibrant, inclusive, and performance-driven. If you are interested in launching your career in global finance, attend the Walk-In Drive at Infosys BPM Hiring Center on 22nd July 2025, from 10:00 AM to 1:00 PM. Bring your updated resume and walk in with confidence to be a part of a team that is redefining customer experience for the world's top financial institutions. Warm Regards, Talent Acquisition Team Infosys BPM Ltd. www.infosysbpm.com Transforming Talent | Empowering Careers,

Role Information Quality Analyst Service Desk Role Designation Quality Analyst Position Summary • Conduct process audits, deploy designed processes, analyze and report performance on quality • Support and implement de-risking plans for the process • Share and document best practices • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery • Monitor transactions and calls for compliance and highlight any failures to the team concerned • Provide feedback to the agents, based on the findings of the monitoring • Participate in calibration processes with clients Required skill set Technical Skills - • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. • Awareness of the concepts of computer and mobile hardware (Specific to L1) • Ability/having experience on reporting including on tools like Avaya/Cisco • Desired/Preferred skills - Yellow Belt \ Green Belt certified. Experience in successfully completing six sigma projects in a similar environment • Experienced in process excellence, operational excellence and transactional quality • Willingness to work on multiple projects and also periodically set and achieve stretch goals General Skills - • Exceptional verbal and written communications • Strong decision making and analytical ability • Able to negotiate, good presentation skills and Client Interfacing Job duties and responsibilities • Collect, collate and analyze performance data on quality • Conduct process audits, identify gaps in execution process steps, and provide feedback to agents / TLs • Highlight key areas of improvement and prepare action plans specific to each area • Create huddle packs based on the RCAs completed • Create and implement sampling plan, conduct calibration session and feedback session • Initiate/Participate in calibration sessions with the Client and provide RCA for weak performances • Creating awareness by training and bringing visibility to Risk quality initiatives in the engagement • Collect and analyze customer complaints and escalations. Report and act on the corrective actions for all the complaints and escalations • Report and track implementation of corrective actions to ensure process continuity and stability • Ensure the knowledge data base is up to date and conduct regular floor audits to measure awareness • Focus on adherence to compliance in transaction monitoring and highlight failures to stake holders • Identify, initiate and own sig sigma and lean projects to improve metrics, drive behaviors and reduce costs Education and other requirement • Graduate with Minimum 2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor • Willingness to work in rotational shifts # IMMEDIATE JOINERS PREFERED OR NOTICE WITH MAX OF 30 DAYS . KINDLY MAIL CV - AND WRITE ON SUBJECT -- QA- PUNE - SERVICE DESK

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for your clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. The encouragement is to take every opportunity to further your career within the great global team at NTT DATA. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise helps keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You become the go-to person to restore services and ensure client satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you are instrumental in maintaining service quality. Collaboration with other teams and clients to provide second-level support ensures seamless communication and efficient problem resolution. Meticulously executing changes, understanding and mitigating risks, and contributing to the change management process with detailed documentation are part of your responsibilities. Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency are key aspects. Handling client escalations with professionalism, assisting in disaster recovery functions and tests when necessary are also part of your role. Working within a diverse and inclusive environment, you help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations are crucial to success in this role. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools (preferably ServiceNow), familiarity with ITIL processes, and experience working with vendors and third parties. Proficiency in planning activities and projects, adaptability to changing circumstances, effective communication skills, ability to work across different cultures and social groups, positive outlook, and the commitment to placing clients at the forefront of all interactions are essential. A Bachelor's degree in IT/Computing or equivalent work experience is required. Workplace Type: On-site Working Equal Opportunity Employer,

You should have excellent/good communication skills and team management skills to effectively handle L1/L2 Monitoring and Incident Management. Your responsibilities will include managing shifts independently, monitoring alerts, initiating Bridge Calls, engaging stakeholders, being present throughout the bridge call, and preparing Problem statements. It is crucial to adhere to SLAs and follow up on issues with respective application teams. You should also have experience in ticket creations using Service Now/JIRA Ticketing tools and monitoring server/application alerts using tools like SolarWinds, Opsgenie, Splunk. Basic knowledge of Linux, Windows, and Networks is preferred, with L0 level expertise being adequate. This role requires working in 24x7 rotational shifts with week offs.,

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY AD, DNS , DHCP LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

JOb description Job location: Bangalore Notice period: Immediate Work model: 5 days (24/7) rotational F2F Drive Date: (26th July - Saturday) Strong in-Service Desk Operations & Strong in Field Support / L2 Scope of Resolution Bangalore