870 Ticketing Tools Jobs - Page 22

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : •Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer support. You will work closely with various teams to improve the products reliability and user experience. Key Responsibilities: Provide first-level support for product issues via email, phone, or ticketing systems. • Troubleshoot and resolve user-reported issues in a timely and professional manner. Analyze, diagnose, and escalate complex technical issues to the relevant internal teams (e.g., development, infrastructure). Monitor performance and system health, addressing any alerts or abnormalities. Collaborate with product and engineering teams to communicate user feedback and suggest improvements. Develop and maintain product knowledge, staying updated with new features and functionalities. • Document and maintain support procedures, FAQs, and issue resolutions in a knowledge base. • Assist in onboarding and training new users on the product. Participate in product testing and provide feedback to ensure quality and stability. • Ensure compliance with SLAs (Service Level Agreements) for response times and resolutions. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 2+ years of experience in product or support. Strong problem-solving skills with the ability to troubleshoot technical issues. • Experience with ticketing systems (e.g., JIRA, Zendesk) and monitoring tools. • Familiarity with SQL, databases, and basic scripting for troubleshooting purposes. • Knowledge of APIs and integration troubleshooting. Excellent verbal and written communication skills. Ability to work independently and in a team environment. Strong customer service orientation.

SUMMARY Hiring Service Desk Associate - Bangalore(WFO), Salary: 3.5 LPA Location: Bangalore (Work from Office) Only freshers can apply Joining: Immediate Joiners Only Role Overview: Join Wipro as a Service Desk Associate and become the first point of contact for IT support. You’ll assist users via phone, chat, or email to resolve hardware, software, and network issues. Ideal for those with good communication and a tech-savvy mindset! Provide first-level IT support to end-users Troubleshoot hardware, software, and networking issues Log and track tickets, escalate as needed Ensure quick resolution of service requests Work closely with internal teams to improve user experience. Requirements Required Skills & Qualifications: Graduates only (technical background preferred) Excellent English communication both spoken & written Basic understanding of IT concepts & troubleshooting Willing to relocate (relocation bonus provided) Must be immediate joiners only Benefits Relocation Bonus will be provided Medical & PF benefits Great career growth and IT learning opportunities

Fresher only Skills:- Active Directory, Office 365, MS outlook Technical Graduate only CTC:-Up to 2.4 LPA Working Days 5 days working, 2 days rotational off Location:- Hinjewadi, Pune Cab :-Both side(hiring zone) Notice:- Immediate contact 9257655181

Position Field Engineer Exp Freshers(L0)/L1 Location – Gurgaon, Noida, Mohali, Chandigarh, Mumbai Shifts – General Shifts, 6 days Excellent Communication Skill Education – (HSC + Hardware and Networking course completion) Or (Technical Graduates + Hardware and Networking course completion) Clint Location – Banking Branch Interview Rounds- Virtual (on Teams) JD- Installation & Maintenance : Oversee the installation, setup, and maintenance of equipment and systems at customer locations. Client Interaction : Serve as the primary point of contact for clients at the field location, providing clear communication and timely updates. Technical Support : Provide on-site technical support, including system testing, calibration, and ensuring system performance meets specifications. Travel : Travel to client sites as required (local)

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.

Cisco Catalyst switches Cisco Wireless LAN (CUCM) – VoIP and endpoint troubleshooting Cisco ISE, Duo MFA, Cisco AMP, Umbrella Fortinet FortiGate firewalls – VPN setup, rule edits Layer 2/3 networking – VLANs, STP, HSRP, ACLs, DHCP, DNS, OSPF, EIGRP

Designation -Technical Support Engineer. Preferred candidate profile: Voice Support experience preferred. Experience in Service Desk Need Only Pune Based Candidate. Looking Only immediate Joiner and serving notice period. Interview- 1st is virtual 2nd is face to face compulsory

Position Overview : We are seeking a skilled and motivated Support Engineer to join our support team. In this role, you will serve as a critical link between customers and engineering, providing high-quality technical assistance, troubleshooting complex issues, and ensuring timely resolution of problems. The ideal candidate has a strong technical background, excellent communication skills, and a customer-first mindset. Responsibilities: Provide first- and second-line technical support for our products and services. Diagnose, troubleshoot, and provide possible solutions for software, and network-related issues. Act as a liaison between customers and internal teams, including product and engineering. Document customer interactions and technical issues in the companys ticketing system. Document issue resolution steps and known issues in the knowledge base. Reproduce customer-reported issues and escalate bugs or feature requests when necessary. Prioritize tasks effectively to meet SLAs and deadlines. Work closely with team members to share insights and best practices. Escalate complex technical issues to the appropriate team and follow up to ensure resolution. Requirements: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. 2+ years of experience in a technical support, IT, or systems engineering role. Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts. Experience with ticketing systems (Zendesk, Jira). Excellent problem-solving and communication skills. Customer-focused attitude with the ability to handle high-pressure situations. Accommodate working hours to support American and European customer base. Desirable Skills: Experience supporting SaaS or cloud-based platforms (e.g. AWS). Familiarity with scripting languages (Javascript, Python). Experience supporting AI tools/systems that use LLMs via APIs with prompts and RAG. Knowledge of APIs, PostgreSQL databases, and log analysis tools. ITIL or other relevant certifications. Experience: 2+ Years Relevant and Focussed experience Education: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. Location: Work from office (Koregaon Park, Pune) Work Timings: Rotational Shift Workdays/shifts can be modified at the Managers discretion

Join our dynamic team at CheQ, a leading player in the credit management industry. we're seeking talented individuals to fill the role of customer support executive,responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products. If you're passionate about making a positive impact in the financial world and thrive in a sales-driven environment, this opportunity is for you. Respond to customer inquiries through written communication channels, such as emails or chat. Handle customer concerns and issues over voice communication channels, including phone calls. Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions. Collaborate with team members to escalate and resolve complex issues as needed. Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process. What youll need The role requires a minimum of 6 months of B2C, preferably in the E-commerce and Fintech domains. Candidates need to be based in Bangalore and be able to work from the office. A solid ability to communicate in both written and verbal form, Language Proficiency English & Hindi is mandatory, south Indian or other regional languages would be an added advantage. The ability to work in rotational shifts, six days a week, and be customer-focused is a must. Extensive experience with Omnichannel customer support, including Chat, Email, Social Media, App reviews, and Phone calls. Typing speed requirement 35 WPM (Words per minute) with multiple chat concurrency Familiar with ticketing tools such as Freshdesk, Fresh chat, and Ozonetel cloud agent telephony software Benefits You define your work Weacknowledge that your work does not define you. Its you who will define yourwork here. we'do not encourage trade-offs between work and life. Propelled by courage & care we'dareeach other with the art of possible and then watch each others back deliveringthe solution with speed, agility, heart and rigor. Learn with the best With astrong leadership team from diverse backgrounds, you can expect to get the bestof many worlds

Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)

Title : Technical Support Professional, Product Support with Cloud experience (AWS/Azure/GCP/OCI, Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion. Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc) Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices. Collaborate with other departments in the company to achieve customer satisfaction. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5+ years of experience. Knowledge and application of relational database concepts. Experience with Cloud computing (AWS/Azure/GCP) Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support. Strong analytical and problem solving skills. Strong skills in data analysis/manipulation. Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel). Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance. Ability to quickly context-switch between multiple complex work streams. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues. Client-focused attitude — a customer advocate. Team player with solid communication and presentation skills. Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues Preferred technical and professional experience Basic programming skills and web development understanding, e.g. JAVAScript, HTML, CSS, SQL, Python Knowledge of ticketing tools like Salesforce, JIRA Knowledge of tools like Splunk, Grafana.

Responsibilities Main functions The SoFRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Jurisdiction, the Incident Management and the Data Integrity controls. This is full night shift role which will start from 9.30 PM India time till 6/7 AM India time. From Sunday night to Friday morning or from Monday night to Saturday morning. Main functions: - Pillar 1 - Control Integrity and Data availability - Pillar 2 - Administrate Finance Systems - Pillar 3 - First level of Support for Incident and Request linked to Finance Systems - Pillar 4 - Proactivity in the communication Other functions: - Ensure the high team standard are respected performing recurrent controls - Training in support tasks REQUIREMENTS Qualification and occupational experience Graduate, Engineer in Information Technology / Computer science. 4-6 years of experience in Support (ServiceNow tool exp) Proficiency level of English speaking is mandatory, French will be appreciated IT Skills MS Excel & Mainframe IBM 30XX is a plus. Essential specific requirements Client Care Hands-on experience of systems’, interfaces and IT processes investigation Problem solving and action / change management oriented. Ability to work in team mode and support other colleagues in a changing perimeter. Knowledge of BNPP organization and business lines will also be appreciated Strong analytical skills and ability getting a general overview of situations and issues. Good organization skills and commitment to deliver. Ability to manage multiple responsibilities and duties (support on wide system scope) Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise. Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus. Knowledge of financial accounting and management accounting processes, standards, controls and systems. Candidate must have to work in full Night Shift i.e. from 9.30 PM to 6/7AM India time from Sunday night to Friday morning or from Monday night to Saturday morning. Also must work on weekend & Indian holidays depending on requirement. Other Contributions Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage. Effective communication with all stakeholders, End-users & Technical team

Job Roles and Responsibilities: Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management Reservation & ticketing queries round the clock 24/7 basis. You will be required to resolve or raise incidents with the system provider Amadeus and do the follow up till its closure. Candidate should be Flexible with Shift Timings. Contact Person: John Contact Number: 9840121191 Email: john@gojobs.biz

Serve as the first point of contact technical assistance via phone Troubleshoot and resolve issues related to desktops, laptops, printers, OS (Windows/Mac), and software. Handle user access, password resets, email setup, and application configuration Required Candidate profile Log all incidents and service requests accurately Provide basic support for networking, VPN, and Wi-Fi connectivity issues. Install and configure software, updates, and patches as required. Perks and benefits Perks and Benefits

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career advancement. A collaborative and supportive work environment.

International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450

Work Location: Ahmedabad Looking for Immediate joiners Please share your updated profile to sugantha.krishnan@acldigital.com Role & responsibilities Maintaining the security and stability of an organization's IT infrastructure by ensuring timely deployment of security patches and updates, and managing antivirus software. Responsibilities include overseeing antivirus updates, managing device compliance, and responding to potential malware threats. Patch management involves managing upgrades, updates, and patching for software and applications across all endpoints, ensuring compliance with security requirements. Key Responsibilities: Antivirus Management: Overseeing antivirus updates, managing device compliance, and responding to potential malware threats. Patch Management: Managing upgrades, updates, and patching for software and applications across all endpoints, ensuring compliance with security requirements. Security Compliance: Ensuring all systems are up-to-date with the latest security patches, feature updates, and bug fixes. Software Inventory: Maintaining an inventory of patches for software and systems in use, ensuring they are up to date and applied regularly. Testing and Deployment: Testing patches in a pilot group of computers before deploying them to production machines. Monitoring, Reporting and Documentation: Continuously monitoring systems for missing patches, tracking deployment status and preparing reports for IT management and auditors, documenting the patch management process. Provide First-Line IT Support: Assign IT HelpDesk Tickets, Answer phone calls, emails and chat inquiries from end-users. Troubleshooting: Assisting user with resetting their password, troubleshooting a printer issue, or guiding them through installing a new software application. Troubleshooting end-user workstation issues (software/hardware) remotely. Identity and Access Management: Handling leavers/joiners/update activities for endpoints in Active Directory/LDAP/SSO. Collaboration: Collaborating with other IT teams and stakeholders to ensure effective patch management.

Job Summary: We are looking for a proactive and organized Team Lead to manage day-to-day operations in a partial technical environment, specifically within medical and public domain services. This role involves team coordination, adherence to process and compliance, rostering, and effective communication. The ideal candidate will have prior experience handling sensitive data, operations in healthcare or public service sectors, and managing teams in high-compliance environments. Key Responsibilities: Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Manage team scheduling, shift rostering, and ensure consistent resource availability. Ensure strict adherence to process workflows, data privacy standards, and service-level agreements (SLAs). Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence. Required Skills and Qualifications: 1+ years of experience in a team lead or supervisory role. Experience in medical operations, public service processing, or handling confidential records. Strong understanding of procedural compliance, documentation, and audit readiness. Excellent communication, conflict resolution, and interpersonal skills. Hands-on experience with workforce management and rostering systems. Ability to multitask and manage priorities in a deadline-driven environment. Preferred Qualifications: Technical/ non-technical graduates with Experience in healthcare BPO/KPO, insurance, or end user computing services domains. Proficiency in MS Office Suite and/or CRM/ticketing tools.

Dear Candidate, We are looking for a Platform Support Engineer to provide technical support and maintenance for critical enterprise platforms. The role involves troubleshooting system issues, enhancing performance, and ensuring uptime across environments. Key Responsibilities: Monitor and maintain enterprise platforms and related services. Troubleshoot incidents and resolve platform issues with minimal downtime. Collaborate with DevOps, infrastructure, and application teams. Contribute to platform upgrades, patching, and optimization efforts. Document platform configurations, SOPs, and incident reports. Required Skills & Qualifications: Strong background in Linux/Windows system administration. Familiarity with platform technologies (e.g., Kubernetes, VMware, cloud services). Scripting knowledge (Bash, PowerShell, Python). Experience with monitoring tools (Prometheus, Datadog, New Relic). Excellent problem-solving and communication skills. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Role & responsibilities Candidate should have experience in Service desk . Should have knowledge on Ticketing tool. Candidate should have good communication skill. (MANDATORY DETAILS)- Fill and share to Sheela.Ravivarman@cognizant.com ** Soft copy of the update resume to be shared. ** Candidate Name Contact Number Email ID Gender DOB Current Location Job Location Current Employer Primary Skill Total Experience Relevant Experience PF STATEMENT FOR TOTAL YRS OF EXP (yes/no)- (mention if you dont have PF for current 5yrs) FORM 16(yes/no) Availability on 14-June -25 for Face 2 Face - Yes/No

Looking for Overall 6 years of experience in IT Service Desk( International ) Must Have on papers exp as a Assistant Manager or Team Lead Location- Pune WFO| Rotational Shifts CTC- Upto 10-11 LPA Any Graduate Contact- 8529474615( Radhika)

Role- Assistant Manager Service Desk Exp- Min 6 Years International Only Should have a designation of a AM on papers Pune | 5 Days working 2 days off Skills: Service Desk, Active Directory, Servicenow, Tech Support 9116324602 / teena.ghrs@gmail.com

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Engineers role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 2: 00 PM. • Experience Range: 1 - 5 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: 3 - 4.5 Lacs • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 85295 46798 (Divisha)