2168 Ticketing Tools Jobs - Page 22

You will be responsible for handling the software support in a product based company for customer in Canada & the US. Required Candidate profile We are looking for a candidate with excellent communication skills & understanding of software support ability to understand customer issue and resolve them in real time .Knowledge of MySQL ,SQL will be preferred . Shift Timing will be as per Canadian & US time . 2+ years of software Support experience Excellent Communication Skills Proactive and Organized Great at Team handling & customer support Night shift

As a Senior Operations Specialist at Fulcrum Digital, you will play a crucial role in providing L1/L2 support and business support for our operations team. With 6-8 years of experience, you will be responsible for collaborating with internal stakeholders, analyzing system performance, and ensuring efficient incident response. Key Responsibilities: - Provide L1/L2 support for business users and technical teams. - Collaborate with internal stakeholders to resolve business and operational challenges. - Analyze system performance, identify bottlenecks, and recommend improvements. - Efficiently respond to incidents, service requests, and technical queries. - Coordinate with product vendors and IT...

Hiring L1 Support Engineers (Freshers) to provide first-level IT support. Troubleshoot basic hardware/software issues Escalate tickets & ensure smooth end-user assistance Required Candidate profile Any Graduate/Diploma in IT/CS with basic OS, hardware & networking knowledge. Strong communication, problem-solving skills Only Male Graduates (2017 - 2024) are eligible to apply.

You are being hired for the role of Customer Support and Service Desk - Voice Process with Infosys BPM Ltd. in Bangalore and Pune locations. As a Process Executive, your responsibilities will include: - Providing first-level resolution to the customers - Diagnosing and troubleshooting technical issues, escalating more complex problems when necessary - Delivering exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language - Building rapport with customers through active listening, effective communication, and attention to detail - Handling customer objections and concerns efficiently to ensure a smooth resolution - Documenting and tracking custo...

As a Product Support Representative at FIS, you will have the opportunity to work on challenging issues in financial services and technology. You will be a part of a team that is open, collaborative, entrepreneurial, and passionate. Your main responsibility will be to manage user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. **Key Responsibilities:** - Monitor queue for Functional/Technical Support Requests using FIS Ticketing Tools over weekends - Send first response within SLAs and customize responses based on per ticket severity - Receive phone calls, register conversations in ticket...

Job Description: You will be joining Nexapp Technologies Pvt. Ltd. as a Network Engineer - L2 Customer Support in Pune. Your primary responsibility will be to provide advanced technical support to customers, ensuring the stability and performance of their network infrastructure. Collaboration with the L1 support team, engineering team, and customers will be essential for troubleshooting and resolving complex network issues. Key Responsibilities: - Network Monitoring: - Continuously monitor network performance and identify potential issues proactively. - Utilize network monitoring tools for optimal network operation and performance. - Analyze network traffic and usage patterns to detect and a...

Roles and Responsibilities Provide technical support to customers through phone, email, or chat channels. Troubleshoot and resolve customer issues related to software products and services. Collaborate with internal teams to identify root causes of problems and implement solutions. Document customer interactions using ticketing tools like ServiceNow or similar platforms. Escalate complex issues to senior team members or other departments as needed. Desired Candidate Profile 0-4 years of experience in a BPO/Call Centre environment with international voice process exposure. Strong communication skills for effective interaction with customers over various channels (phone, email, chat). Proficie...

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profile to naveenkumar.t@inspirisys.com/ whats App to 9600894014

We are looking for a skilled and proactive Application Support Engineer with 2–4 years of experience to support, troubleshoot, and maintain critical enterprise applications in the Retail Asset domain. Required Candidate profile The ideal candidate should have hands-on experience with Oracle databases, containerized environments using Kubernetes, Nutanix infrastructure, and CI/CD pipelines built on Jenkins.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Khushi 7869457739 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CO...

Greetings from KVC CONSULTANTS LTD!! Job description We Are Hiring For Leading IT Company. Job Locations : PUNE - HINJEWADI PHASE - 2 BANGALORE- ELECTRONIC CITY Salary : Rs 4.50 LPA - 5.50 LPA -- FOR 12 MOTNHS PLUS EXP Salary : Rs 5.50 LPA TO 7.00 LPA -- FOR 24 MOTNHS PLUS EXP Language: Proficient in English (Read + Write + Speak )Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End...

As an International Voice Support Executive at our company, your role will involve handling inbound and outbound calls with customers from global regions such as the US, UK, or Australia. Your primary responsibility will be to resolve queries related to products, services, billing, or technical issues while ensuring high customer satisfaction and adherence to SLAs. To excel in this role, you should have at least 1-5 years of experience in handling international voice processes, preferably in BPO or customer support roles. Key Responsibilities: - Manage inbound and outbound calls with customers from global regions - Resolve queries related to products, services, billing, or technical issues -...

Provide first-level technical support for hardware, software, and networking issues. Log, track, and resolve user queries following standard IT support procedures. Required Candidate profile Only Male candidates who passed out between 2017 and 2024 are eligible to apply Graduates with basic troubleshooting skills in hardware, OS & networking Good communication, problem-solving skills

Hiring for - Service Desk (Technical Support || International voice) Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) Active Directory (User Management, Password Reset, Account Unlock) Mic...

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...

We are seeking a dedicated and skilled Application Support Specialist with 2 years of experience to join our L1 support team . The ideal candidate will serve as the first point of contact for users encountering application-related issues, ensuring that all problems are accurately recorded, categorized, and addressed promptly. Key Responsibilities: Serve as the first-level contact for end users experiencing issues with applications. Log and track all reported issues using issue tracking/ticketing software. Categorize and diagnose software-related issues and determine their severity. Provide basic troubleshooting support and resolve common user issues at the L1 level. Escalate unresolved or cr...

Guhring India Pvt Ltd is looking for IT Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify the root cause of customer issues Providing technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM system Participating in the development and delivery of customer training and support materials Communicating with customers and internal st...

Job Title: Application Support Lead High Level Description: The Service Desk Lead takes ownership of operational support oversight, is hands-on with client support, and provides team mentorship. What youll be doing Operational Oversight o Monitor tickets, support emails, and SLAs, escalating issues when needed o Ensure that the assigned tickets are handled effectively within the timelines o Ensure that all support tickets are managed ensuring SLA Compliance o Ensure timely client communication of incoming tickets o Ensure all planned activities are completed on time o Coordinate coverage across shifts to maintain seamless 24*7 support o Identify opportunities for process improvements, automa...

Technical support to clients through calls, mail and remote session for troubleshooting email and messaging related issues. Outlook configuration IMAP SMTP POP3. Office 365 issue resolving Required Candidate profile Good communication skills. desktop support engineer who are working on ticketing tools.

Greetings from KVC CONSULTANTS LTD. We are looking for people Fresher and 1 year+ Tech Support Experience in Hyderabad and Bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Hyderabad and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English * fresher Also elegible *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Monika 7869365175 *Ayush 8109195240 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT I...

Responsible for day-to-day troubleshooting, user support, installations, and basic technical assistance. Rotational shifts required. Strong communication and ticketing tool exposure is a must.

We are looking for a skilled SAP PS Consultant with 10-26 years of experience to join our team. The ideal candidate will have expertise in SAP PS and excellent analytical and problem-solving skills. Roles and Responsibility Conduct user requirements gathering, blueprinting, and documentation designs using best practices and SAP functionality. Handle customer projects and capital projects using investment management. Prepare functional specifications for ABAP objects and guide the technical team in developing required objects. Work on support projects and be familiar with associated processes. Collaborate as a team player with good interpersonal and communication skills. Analyze problems and ...

Key Responsibilities: Team Leadership & Management: Lead a team of [X] IT Support Engineers/Technicians to ensure high-quality IT service delivery. Assign tasks, monitor daily operations, and ensure adherence to SLAs and KPIs . Mentor and guide the team in technical troubleshooting and customer service skills . Manage shift schedules, leave planning, and workload distribution . Act as the first escalation point for unresolved technical issues. Technical Support & Operations: Oversee L1/L2 support for desktops, laptops, printers, peripherals, and network connectivity . Manage Active Directory, user accounts, group policies, and O365 administration . Ensure timely installation, patching, and m...

Key Responsibilities: End-User Support: Deliver priority IT support to VIP/executive users both onsite and remotely. Provide white-glove assistance for Windows/macOS laptops, desktops, smartphones (iOS/Android), and tablets. Install, configure, and troubleshoot hardware such as printers, scanners, and other peripherals. Support VIPs during high-profile meetings, presentations, and events (board meetings, town halls, video conferences). Offer quick, discreet troubleshooting with minimal disruption to executives schedules . Collaboration & Conferencing Support: Manage and troubleshoot Microsoft Teams, Zoom, WebEx, and other UC tools . Provide real-time support for AV/VC equipment (projectors, ...

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...