2168 Ticketing Tools Jobs - Page 21

Incident Manager – Manage and coordinate incident tickets, prioritize P1 issues, ensure timely resolution, track progress, escalate delays, and maintain logs. Strong communication, follow-up, and ITSM knowledge preferred.

Min 1 year expr into service desk International exposure Must expr into Ticketing Tools Good communication skills Immediate joiners Rotational shift timings Both way cab Virtual mode Thanks Janani 9600445623

Purpose of the Role As part of a Global Engineering team, you will be supporting the LBU and the Group to: Operations: Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and resolving issues to minimize downtime and ensure optimal performance. Incident Management: Respond promptly to incidents, perform root cause analysis, and implement corrective actions to prevent recurrences. Prioritise and escalate critical issues as necessary to meet service level agreements (SLAs). Change Management: Work with the release managers to ensure smooth and successful deployments, as well as to conduct post-deployment review to capture lessons learned and improve ...

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) --- PUNE - HINJWADI & HYDERABAD SALARY FOR FRESHERS -- Rs 2.77 LPA --- only for PUNE --- Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant ...

As a skilled SAP MM Consultant with over 4 years of experience and at least one end-to-end SAP implementation project, you will play a crucial role in configuring and customizing SAP MM settings to meet business requirements. Your strong hands-on experience in SAP MM module and integration with other SAP modules will be essential in providing end-to-end implementation and support. Key Responsibilities: - End-to-end implementation and support of SAP MM module. - Translate business requirements into SAP solutions. - Customize SAP MM settings as per business needs. - Collaborate with cross-functional teams including SD, FI, and WM modules. - Perform testing activities and support user acceptanc...

We are hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting. Youll be the go-to person for order flow visibilityfrom the moment an order is received to when its printed, packed, and delivered. Role & responsibilities: Customer Support Respond to order-related queries via email, chat, and phone, in fluent English Manage customer expectations around delivery timelines, product options, and returns Proactively follow up on delayed orders, address mismatch...

Educational Requirements Bachelor of Engineering Service Line Information Systems Responsibilities Performance Testing:3-5 years of experience in performance testing using JMeter, MS SQL and load runner tools.Conduct end to end performance testing, analyzing NFR and creating scripts.Performance monitoring tools with detailed analysis and reporting.Location: Bangalore/Pune/Hyderabad/Mysore/Chennai Preferred Skills: Technology->Performance Testing->Performance Engineering

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applicati...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applicati...

Project Role : Security Engineer Project Role Description : Apply security skills to design, build and protect enterprise systems, applications, data, assets, and people. Provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Must have skills : Security Risk Assessment Good to have skills : Security Risk and Audit Operations, Integrated Security Risk ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Engineer, you will apply your security skills to design, build, and protect enterprise systems, applications, data, assets, and people. A typical da...

Project Role : Security Engineer Project Role Description : Apply security skills to design, build and protect enterprise systems, applications, data, assets, and people. Provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Must have skills : Security Risk Assessment Good to have skills : Security Risk and Audit Operations, Integrated Security Risk ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Engineer, you will apply your security skills to design, build, and protect enterprise systems, applications, data, assets, and people. A typical da...

Project Role : Security Engineer Project Role Description : Apply security skills to design, build and protect enterprise systems, applications, data, assets, and people. Provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Must have skills : Security Risk Assessment Good to have skills : Security Risk and Audit Operations, Integrated Security Risk ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Engineer, you will apply your security skills to design, build, and protect enterprise systems, applications, data, assets, and people. A typical da...

Project Role : Security Engineer Project Role Description : Apply security skills to design, build and protect enterprise systems, applications, data, assets, and people. Provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Must have skills : Security Risk Assessment Good to have skills : Security Risk and Audit Operations, Integrated Security Risk ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Engineer, you will apply your security skills to design, build, and protect enterprise systems, applications, data, assets, and people. A typical da...

Project Role : Security Engineer Project Role Description : Apply security skills to design, build and protect enterprise systems, applications, data, assets, and people. Provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Must have skills : Security Risk Assessment Good to have skills : Security Risk and Audit Operations, Integrated Security Risk ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Engineer, you will apply your security skills to design, build, and protect enterprise systems, applications, data, assets, and people. A typical da...

About The Role Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The network, whether physical or virtual, relies on a large staff to keep it running 24x7 and it is that staff which consumes the bulk of operational budgets. Network elements are constantly changing, as are the ways each is deployed. Virtual network functions still require hardware, while routers and base stations require complex software. All of this must be maintained, updated and configured. An operators construction, maintenance, activation and trouble management ...

Job Summary: We are seeking a skilled and proactive Linux System Administrator to join our Telecom Production Support team. The ideal candidate will be responsible for managing and supporting Linux-based production environments, ensuring high availability, performance, and stability of telecom systems. Basic shell scripting knowledge is required to automate routine tasks and improve operational efficiency. We are looking for talent who can support for 24/7* shift in office . Requirement for 1-2 yrs experience with immediate joiner. Must have - Shell scripting in Linux with good communication skill Location- Chennai and Hyderabad Mode - Work from Office ( 5 days ) Key Responsibilities: Monito...

3–5 years experience in technical support Qualification: Engineering Degree / MCA Good English communication – Oral & written Willingness to work on-site Ability to work 24/7, Immediate Joiner Send your resume: mohanraj@desicrew.in

Hiring for a Technical Support Specialist Minimum 1 year exp in technical support (Service desk and ticketing tools) CTC - Up to 5.5LPA Location - Pune Graduates only Excellent communication US Shifts Immediate joiners DM - 8905344933 (Divyam)

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

Scope: The Sr Technical Consultant Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: Microsoft Azure VMware ESXi What you'll do: Serve as the technical escalation point for critical incidents and cross-domain issues. Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems. Lead infrastructure upgrades, migrations, and compl...

Educational Requirements Bachelor of Engineering Service Line Computers & Communications Division Responsibilities 3 to 4 years of experience in managing and supporting Windows end points, server administration, configuration, and upgradation. Experience in O365 application, windows OS ,software installation, outlook and server troubleshooting. Experience in datacenter management & Endpoint security management. Knowledge in active directory, DNS , DHCP, file server & Virtualization technologies. Ability to handle major incident and troubleshooting in windows domain. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with...

Hiring for international voice process. Handle global calls, resolve queries, update CRM, meet KPIs, ensure quality & deliver excellent support in a fast-paced setup with growth, training & weekends off. For enquiries, Call/ WhatsApp: +91 76208 01051 Required Candidate profile Experienced in international voice process with excellent English communication and customer handling skills. Proficient in international customer support, and handling inbound and outbound calls

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs ...

Job Summary: We are seeking a skilled and experienced Control-M Support Engineer to manage and support batch job scheduling and monitoring using BMC Control-M. The ideal candidate will have a strong background in job setup, troubleshooting, and client communication, with hands-on experience in enterprise environments. Key Responsibilities: Control-M Operations: Setup, monitor, and troubleshoot Control-M jobs (inbound/outbound, file dependencies, job failures). Perform job triggering, holding, and schedule adjustments as per change requests. Validate templates and automate verification processes. System Monitoring & Maintenance: Monitor log files on Windows servers and Unix systems using Putt...