867 Ticketing Tools Jobs - Page 21

Act as first contact for client tech issues, resolve domain-related queries (registration, transfer, DNS, etc.) Assist with TLD rules, escalate complex cases Maintain ticket records, educate clients, Stay updated on domain/DNS trends.

Responsibilities: * Manage IT requests via ticketing tools * Provide remote support for cloud operations * Ensure timely resolution of issues * Prepare documentation * Server Migration * Windows Server management Work from home

Role- Technical support (Service Desk) Must have 1-2 Years international voice experience (Excellent comms) Immediate Joiners- Bangalore Rotational Night Shifts Graduate Budget- 4-6 LPA Contact- 7742324144

MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. basic understanding of Domain joining process.

Monitoring of Windows and Linux OS environments Basic SAP system monitoring and alert interpretation Familiarity with ServiceNow for ticket documentation Understanding of job scheduling tools (e.g., Redwood, Control-M, cron) Basic troubleshooting using predefined run books Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds) High sense of urgency and proactiveness Strong teamwork and collaboration Good English communication skills Customer care orientation Attention to detail and responsibility in task execution Nice to Have: Basic scripting (PowerShell, Bash) for log and alert checks Exposure to cloud monitoring (e.g., AWS CloudWatch, Azure Monitor) Knowledge of ITSM processes and incident management Familiarity with application logs and performance metrics Roles and Responsibilities 24x7 monitoring of infrastructure, applications and scheduled jobs Detect and triage alerts; initiate runbook-based actions Document and update incidents accurately in ServiceNow Escalate issues following incident handling procedures Collaborate with peers and communicate effectively with support teams

Job description OS installation from USB devices or network boot, VPN client configuration and support for remote users, Password reset, expiry, new users, deletion of users in active directory, Printer installation, configuration and support - both USB & Network, Hardware trouble shooting of desktops & laptops, Knowledge of components like hard disk, rams, processors, motherboard in computer, Ticketing tool for call logging & call analysis, Follow-up with end users to provide status updates, Coordination with hardware vendors (Dell, Lenovo, HP etc) for online support, Maintaining IT Asset inventory, Coordinate with vendors to procure IT related equipments or peripherals, Antivirus support, Remote session for out of office users, Familiar with Windows OS & MS Office, Email setup in MS Outlook (IMAP & POP account knowledge), Basic network troubleshooting like LAN & Wi-Fi, User data backup & restore, Ms office O365 support & experience in teams & Onedrive, Setting up laptop with projector & conferencing equipments Basic support on Macbook & other Apple devices. MDM (Intune exp) VDI (any citrix or VM) Interested candidate can share their updated resume on below contact No along with below details. Vrushali (HR) Mobile (Whatsapp) No. - 9920105763 ------------- Complete Name - Age - Education Qualification - Technical Qualification - Total IT Experience - Working status - Notice period - Last working day (if not working or serv notice period) - Currently living in - IT career started - Current annual CTC - Current monthly in hand - Expected annual CTC - Married/ Unmarried - Vaccination status - Physical Disability - Availability for face to face interview (Y/N) -

Required - Min 1 year exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Bangalore CTC - Up to 6 LPA US Shifts Both way cabs Immediate joiners Drop your cv on - 8529546798

We are looking for a passionate and highly self-motivated individual to work primarily Senior L2 and L3 Support Engineer who should have a good understanding of the relationship between Active Directory and AZURE directory service. Provident fund

Key Responsibilities: Set up and configure workstations, routers, and basic networking infrastructure. Provide first-line support for hardware and software issues across the firm. Install, configure, and maintain Microsoft 365 services, including Outlook, Teams, SharePoint, and AI-powered features like Copilot in Word, Excel, and Outlook. Assist in the setup and management of SharePoint sites and document libraries. Troubleshoot connectivity, software, and system issues efficiently. Support staff in navigating and configuring various software platforms. Assist in the development and implementation of internal systems and workflows. Assist in automating internal processes using tools like Power Automate or AI-based scripting. Stay current with emerging technologies, including AI tools, and recommend solutions to improve efficiency. Preferred candidate profile: Educational Background: Certificate IV or Diploma in Information Technology, Networking, or a related field. Bachelors degree in Information Technology, Computer Science, or a related discipline (preferred but not essential). Certifications (Highly Regarded): CompTIA A+ (for general IT support knowledge) CompTIA Network+ (for networking fundamentals) Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification (for understanding IT service management) Soft Skills: Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to work independently and manage multiple tasks. A proactive and customer-focused approach. Experience: 1-3 years in a similar IT support or helpdesk role. Experience working in a professional services environment (e.g., accounting, legal, consulting) is a plus.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. NEED IMMEDIATE JOINERS Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY), HYDERABAD (GACHIBOWLI) --------------------------------------------------------------------- Profile - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 0 - 3Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience SALARY STRUCTURE : For Freshers Upto 2.65Lpa Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

Manage SAP BASIS operations including S/4 HANA, HANA DB, cloud (AWS/Azure/GCP), system migrations, upgrades, and HA/DR strategies. Ensure seamless support, performance tuning, and architecture optimization Required Candidate profile 12+ years of SAP experience with 10+ in BASIS. Must have hands-on S/4 HANA, cloud platforms, system migrations, landscape architecture, and good communication

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring Freshers for International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 working days 2 days off Rotational shifts Cab facilities 2 months training in Mysore Only Graduates (Btech/BE/BCA) Excellent Communication Skills SALARY STRUCTURE : Upto Rs 2.45 LPA -- For Freshers Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . AREESHA-9628373763 VANSHIKA-9628372762 YAGYANSHI- 9821182648 LAIBA - 9654201996 FAREHA- 8528371817 SIYA-7565006262

About this opportunity: Responsible for ensuring 1st line support to all Ericsson employees on Shared Service Helpdesk including HR, TE, AP on Global and local processes and tools like ITM, SuccessFactors, OM, Dialog, CCM, Payroll, Benefits, etc. What you will do: Responsible for overall delivery as per standard ways of working across Market Area/ Business Unit/ Region. Point of contact for Stakeholder Manage process to avoid CF and manage Training with RCA along with TNI and TNA Quality assurance of the deliveries done by team members. Liaise with stakeholders to provide Tier 1 support to all the Employees. Responsible for knowledge delivery on new global HR processes and tools. Analyse reports, provide insights and feedback to the Management (trends in queries/issues, improvement as applicable, non-standard customer demands). Schedule process knowledge trainings and monitor progress. Identification and documentation of agent-wise training needs (process and behavioural). Cohesive engagement with stake holders like regional HR Directs and SME s. Be responsive to escalations from regions. Resolve and reduce escalations. Showcase unit as responsible unit via quality and timely resolution and identify process improvements. Motivate, manage and lead the team. Competence development of team covering process and behavioral aspect. The skills you bring: Graduate/Post Graduate with an overall experience of 7 years with at least 3 years of relevant experience on employee support processes. Working knowledge of AI and RPA Excellent knowledge of MS Office, Excel and Powerpoint Knowledge/Exposure to online ticketing tools, HR functions, HR systems, working with global clients will be an added advantage. Ability to manage operational staff working to strict timelines while maintaining quality. Keen learning orientation, accountability and adaptability-able to multi task. High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner). High level of Customer Focus and Flexible to work as per business requirement. Primary country and city: India (IN) || Gurgaon Req ID: 768243

Hi, Greetings of the Day!!! Hope this mail Finds you well, Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide efficient Service Desk Voice Support. - Ensure timely resolution of client issues. - Maintain a high level of client satisfaction. - Collaborate with technical teams to resolve complex issues. - Document and track all client interactions and solutions. - Contribute to continuous improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of IT service management principles. - Experience with ticketing systems and remote support tools. - Knowledge of troubleshooting techniques for software applications. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required."

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

Technical Voice Support Exp- 1+ Years Loc- Pune Skills- Voice Support, Active Directory, DNS, DHCP, Windows, O365, Service Now etc NP- Immediate only Pkg- 8.4 LPA Aparupa (9311697179) Aparupa.imaginators@gmail.com

Role & responsibilities Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management Preferred candidate profile Looking for Immediate Joiners and who are willing to work in 24/7 Rotational Shifts 4-6 Yrs of Relevant Experience Very Good Communication Skills Required Who are handled Global Customers with both Voice and Technical Support Work Location: Electronic City, Phase-1

Role & responsibilities Please share your updated CV to: dhanunjaya.p.m@happiestminds.com Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management Preferred candidate profile Please share your updated CV to: dhanunjaya.p.m@happiestminds.com Looking for Immediate Joiners and who are willing to work in 24/7 Rotational Shifts 4-6 Yrs of Relevant Experience Very Good Communication Skills Required Who are handled Global Customers with both Voice and Technical Support Work Location: Electronic City, Phase-1 Interview Location and Office Location: Electronic City, Phase-1

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691 /'sahil.sahoo@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 2 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Exp: Ctc: Exp ctc: Notice period: Warm Regards, Sahil Sahoo Recruiter Whatsapp No:- +91-7978743691 sahil.sahoo@dynpro.in Dynpro India Pvt Ltd

Responsibilities: * Manage ticketing tools for efficient issue resolution * Collaborate with cross-functional teams on project delivery * Ensure timely communication with stakeholders * Basic Knowledge on AWS Cloud Health insurance Provident fund

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : •Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : •Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer support. You will work closely with various teams to improve the products reliability and user experience. Key Responsibilities: Provide first-level support for product issues via email, phone, or ticketing systems. • Troubleshoot and resolve user-reported issues in a timely and professional manner. Analyze, diagnose, and escalate complex technical issues to the relevant internal teams (e.g., development, infrastructure). Monitor performance and system health, addressing any alerts or abnormalities. Collaborate with product and engineering teams to communicate user feedback and suggest improvements. Develop and maintain product knowledge, staying updated with new features and functionalities. • Document and maintain support procedures, FAQs, and issue resolutions in a knowledge base. • Assist in onboarding and training new users on the product. Participate in product testing and provide feedback to ensure quality and stability. • Ensure compliance with SLAs (Service Level Agreements) for response times and resolutions. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 2+ years of experience in product or support. Strong problem-solving skills with the ability to troubleshoot technical issues. • Experience with ticketing systems (e.g., JIRA, Zendesk) and monitoring tools. • Familiarity with SQL, databases, and basic scripting for troubleshooting purposes. • Knowledge of APIs and integration troubleshooting. Excellent verbal and written communication skills. Ability to work independently and in a team environment. Strong customer service orientation.

SUMMARY Hiring Service Desk Associate - Bangalore(WFO), Salary: 3.5 LPA Location: Bangalore (Work from Office) Only freshers can apply Joining: Immediate Joiners Only Role Overview: Join Wipro as a Service Desk Associate and become the first point of contact for IT support. You’ll assist users via phone, chat, or email to resolve hardware, software, and network issues. Ideal for those with good communication and a tech-savvy mindset! Provide first-level IT support to end-users Troubleshoot hardware, software, and networking issues Log and track tickets, escalate as needed Ensure quick resolution of service requests Work closely with internal teams to improve user experience. Requirements Required Skills & Qualifications: Graduates only (technical background preferred) Excellent English communication both spoken & written Basic understanding of IT concepts & troubleshooting Willing to relocate (relocation bonus provided) Must be immediate joiners only Benefits Relocation Bonus will be provided Medical & PF benefits Great career growth and IT learning opportunities