1508 Ticketing Tools Jobs - Page 20

As a Security Managed Services Engineer (L2) at NTT DATA, your role revolves around ensuring the operational effectiveness of our clients" security infrastructures and systems. Your proactive approach involves monitoring, identifying, investigating, and efficiently resolving technical incidents and problems to uphold service continuity. Your primary goal is to handle client requests or tickets with technical expertise, guaranteeing their resolution within the agreed service level agreement (SLA). Effective management of work queues, execution of operational tasks, and updating of tickets with resolution actions are integral parts of your responsibilities. By promptly logging incidents and pr...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society, diversity and inclusion are embraced in the workplace. It is a place where you can continue to grow, belong, and thrive. Your career at NTT DATA involves believing in yourself and seizing new opportunities and challenges. It is about expanding your skills and expertise in your current role and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Networking Managed Services Engineer (L2) at NTT DATA, your main goal...

Mega walkin Drive Solis !!! * Hiring for International & Domestic Process * Technical / Customer / Sales Voice / Non voice / Semi voice Education : Min Puc Criteria : Freshers / Experienced ( Age upto - 35) Shifts : Rotational Working days : 5 days working 2 rotational off Cab : Both the cab provided Salary : 20-25k freshers & upto 35k for Experienced Immediate Joiners Required !!! Location : Bangalore (Brookfield, Electronic city, Manyata Tech Park, Marathahalli, Madiwala, Bannerghatta road) INTERESTED CANDIDATE DO PING ME OR CALL ME HR name : MANDARA - 8971371578

Job Description: We are hiring Service Desk / Technical Support Executives for our IT support team in Hyderabad and Pune . The role involves providing L1 technical assistance, troubleshooting IT issues, and ensuring prompt resolution for end-users. Responsibilities: Serve as the first point of contact for end-users via phone, email, or chat. Troubleshoot hardware, software, and network-related issues. Escalate unresolved issues to higher support levels as needed. Log, track, and manage incidents in the ticketing system. Provide remote support and guidance to users. Ensure adherence to SLAs and maintain high customer satisfaction. Requirements: 13 years of experience in IT Service Desk or Tec...

We believe that great work takes time, and so does a great job application. The deadline to apply for this role is Friday, 22nd August. We will begin reviewing applications after this deadline, so there's no rush to be the first to apply. In order to help you put your best foot forward, we look for the following in your application: - Clear, specific examples of your work and its impact - Relevant experience aligned with the focus of this role - A thoughtful response to any application questions - A resume that highlights both what you did and why it mattered If you are unsure whether your background is a perfect fit, we still encourage you to apply as we value potential and growth just as m...

We are seeking a proactive and skilled Help Desk Engineer L1 to deliver first-level technical support for our international customers. This position primarily involves remote operations, with a preference for candidates situated in Kollam, Trivandrum, or Kochi. Your responsibilities will include assigning and managing support tickets through a ticketing system, offering initial IT support for various components such as servers, firewalls, desktops, laptops, peripherals, network connections, printers, and Microsoft Office applications. You will also be monitoring the IT infrastructure utilizing RMM (Remote Monitoring and Management) tools and conducting system administration and basic trouble...

As a Finacle L3 Support Delivery Lead, you will be responsible for providing advanced support for the Finacle Core Banking Solution (CBS) version 10.x. Your role will involve leveraging your deep domain expertise in the banking IT sector to manage EOD/BOD operations, troubleshoot production issues, coordinate with vendors, and ensure continuous application availability. Your primary responsibilities will include supporting various Finacle modules such as Branch Operations, CASA, TD, Loans, Trade Finance, and Lockers. You will analyze and resolve product fatal errors, review application logs, monitor application services, and ensure service availability. Additionally, you will collaborate wit...

The role requires a candidate with a BE / BTech / Bsc / Diploma qualification and 0 to 3 years of experience. The job is based in Bangalore and involves managing back-office telecom operations like service activation, troubleshooting, and customer provisioning. It also involves collaborating with technical teams for escalations and service optimization. Responsibilities include handling day-to-day support tasks, data processing, order fulfillment, and escalations. The candidate is expected to follow SOPs (standard operating procedures) and ensure SLAs are met with precision and consistency. Maintaining customer and internal documentation systems with up-to-date records is crucial. Collaborat...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise ensures smooth operations by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. Your dedication to restoring services promptly contributes to our clients" satisfaction. Your day involves managing work queues, addressing incidents within SLAs, and updating tickets with actions taken. By identifying and resolving issues before escalation, you maintain service quality. Collaboration with teams and clients for second-level support is crucial for efficient problem resolution. Executing ch...

As a member of the People Experience (HR) Shared Services team at Electronic Arts in Hyderabad, you will be responsible for managing the invoicing operations of global benefits programs and aiding in the operational administration of some global benefits. Your role will focus on enhancing process efficiency, delivering a superior employee experience, and ensuring data accuracy throughout your tasks. Your key responsibilities will include administering various global benefits, streamlining processes with a focus on automation, managing benefits invoice processing across multiple global locations, promptly responding to employee and manager inquiries via ServiceNow, and escalating complex quer...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. Embracing diversity and inclusion, it's a place where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities, and expanding skills and expertise. Encouraged to further your career within the global team, prepare for future advancements. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Proactively monitor, identify, investigate...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise helps keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You are the go-to person to restore services and ensure our clients" satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you are instrumental in maintaining service quality. You collaborate closely with other teams...

International Technical Support Graduation: Any Graduate Experience: 1-5yrs Salary:5LPA Skills: Troubleshooting, Ticketing tools, Active directory, ServiceNow, OS installation, Microsoft Tools and Good Communication skills 5 days of working | Rotational Shifts and rotational offs Interview Mode: Virtual Immediate Joiners Needed Location: Hyderabad Contact HR Harshitha: 6361611979

As an ideal candidate for this role, you should possess hands-on experience in VMWare Horizon on-premises as well as VMWare Horizon cloud on Azure. It would be advantageous to hold MS Azure certifications like AZ-900 (preferred) and AZ-104 (good to have). Your expertise should extend to various networking protocols and diagnosing OS-related challenges. A solid grasp of Cloud technology is essential. Collaboration is key in this position, so being able to effectively engage with both internal and external teams is crucial. Proficiency in utilizing ticketing tools like BMC Remedy or ServiceNow is expected. Furthermore, familiarity with service management metrics including INC, CHG, REQ, and PR...

Overview Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the worlds biggest organizations, across sports, media, and broadcasting. Through the latest AI technologies and machine learning, we combine decades worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions. How do they use it Media outlets add a little magic to their coverage with our stats and graphics packages. Sportsbooks can offer better predictions and ...

Locations : Hyderabad, Telangana, India Role ID 209815 Worker Type Regular Employee Studio/Department People Experience & Workplaces Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Role Overview This position is part of the People Experience (HR) Shared Services team, based in Hyderabad, focusing on invoicing operations of global benefits programs and operational administration o...

Job Title: Desktop Support Engineer Location: Makarba, Ahmedabad / Malviya Nagar, Jaipur (on-site) Shift: 6 Days, Rotational Employment Type: Full-time Job Responsibilities: Provide remote and on-site support for desktops, laptops, and peripherals. Diagnose and troubleshoot hardware, software, network, and system issues. Configure, install, and maintain Outlook, O365 applications, and other enterprise software. Assist in email account setup, troubleshooting, and O365 administration. Support Windows OS, network connectivity, printers, and other IT assets. Ensure timely resolution of technical issues and maintain documentation. Provide technical guidance to end-users and assist in IT process i...

Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities: • Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. • Install, configure, and troubleshoot Windows operating systems and standard applications. • Handle basic network configurations including DHCP, DNS, and VPN. • Suppor...

Office 365 & Exchange Online, migrations, retention, recovery, Hybrid Exchange & Azure AD Connect, DNS management, Firewall & NSG troubleshooting (Windows & Azure), Network troubleshooting & load balancer support, PowerShell scripting.

Min 1 Yr Exp Into Technical Support International Voice Skill Active Directory/Troubleshooting/O365/VPN Any Graduate CTC Up to 4LPA+Perks 24*7 US Shift 2 Way Cab 5 Days Working 2 days rotational week off Location E-City, Bangalore HR Payal 9257655181

Job Title: Infrastructure Engineer Windows, IBMi & Automation Location: Hyderabad Experience: 5+ years Job Summary: We are seeking a Senior Infrastructure Engineer with deep expertise in Windows Server Infrastructure, IBMi (AS400) systems, and a proven track record in IT automation. This role demands managing complex environments, driving automation initiatives, mentoring junior team members, and ensuring the resilience and efficiency of enterprise systems. Key Responsibilities: Administer lifecycle management of Windows Server environments (20122022), including Active Directory, DNS, DHCP, Group Policies, and related services. Support for IBMi/AS400 systems, including system configuration, ...

Walkin Drive for Service Desk Role : Associate / Senior Associate Technical Support Job Title: Associate / Senior Associate Technical Support Work Mode: Work From Office (Mandatory) Job Location: Chennai Shift Timing: 9:00 AM 5:00 PM (Day Shift) Week Off: Fixed off Saturday & Sunday Interview Timing : 3:00 PM 5:00 PM About the Role We are seeking L1 and L1.5 IT Support Engineers to join our dynamic IT Service Desk team supporting end-users in Windows and Mac OS environment. The ideal candidate will have hands-on experience in local IT support, excellent communication skills, and a proactive mindset to represent Tech Mahindra in front of the client. This is a Work From Office (WFO) role based...

Role & responsibilities Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, dri...

You are an experienced Senior Production Support professional with 6-9 years of experience in Production Support. Your role involves working with deployment tools such as JBoss, Tomcat, and Apache, as well as hands-on experience with SQL queries. You should also have knowledge of monitoring tools like Site 24x7 and Idera, and be proficient in ticketing tools such as Jira and Freshdesk. Your responsibilities include Incident Management, Change Management, and Problem Management. You will need to have hands-on experience with Windows and Linux, application support, and knowledge of deployment installations. Monitoring processes and software changes that impact production support, communicating...

As an experienced .Net Support L1 professional with 3 to 5 years of hands-on experience, you have the opportunity to join our dynamic team in Bangalore and contribute to a forward-thinking organization where innovation and collaboration are valued. Your key responsibilities in this role will include providing L1 technical support for .Net applications, efficiently diagnosing and resolving issues. You will be expected to perform troubleshooting, root cause analysis, and escalate unresolved issues to higher support levels or development teams when necessary. Collaborating with clients to gather detailed information about issues and ensuring quick resolution will be a crucial part of your daily...