2168 Ticketing Tools Jobs - Page 20

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Good to have skills : AAAP (Accenture Advanced Analytics Platform)Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, anal...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Fortinet Solutions Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ...

Job Title: IT Service Desk Analyst Department: Service Desk Location: Bangalore Reports to: RSDM Job Type: Full-time Job Summary: We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of incidents and service requests in accordance with SLAs. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or service management tools (Sapphire, SAP, CRM). Diagnose and resolve technical hardware and software issues by coordinating with OEM, Vendor & C...

Job Description Key Responsibilities: Database Monitoring & Maintenance Monitor SQL Server performance (CPU, memory, I/O). Review failed jobs, long-running queries, and system alerts. Perform routine health checks using tools like SSMS and Foglight. Backup & Restore Ensure regular backups are completed and verified. Perform basic restore operations as needed. User Access & Security Manage user accounts, logins, and permissions. Support compliance with data security policies. Routine Maintenance Rebuild/reorganize indexes and update statistics. Clean up logs and old data. Deployment Support Assist in applying database changes or running scripts. Document changes and use PowerShell as needed. ...

Database Monitoring & Maintenance Monitor SQL Server performance (CPU, memory, I/O). Review failed jobs, long-running queries, and system alerts. Perform routine health checks using tools like SSMS and Foglight. Backup & Restore Ensure regular backups are completed and verified. Perform basic restore operations as needed. User Access & Security Manage user accounts, logins, and permissions. Support compliance with data security policies. Routine Maintenance Rebuild/reorganize indexes and update statistics. Clean up logs and old data. Deployment Support Assist in applying database changes or running scripts. Document changes and use PowerShell as needed. Developer Support Help write/debug SQL...

24x7 monitoring of IT infrastructure and applications using SolarWinds and other configured tools. Identify and log issues promptly, ensuring accurate ticket creation in Jira. Perform initial assessment, triaging, and SOP-based troubleshooting of alerts and incidents. Monitor performance metrics and generate regular reports and dashboards. Support threshold fine-tuning and proactive system monitoring. Provide support for incident management processes, including root cause documentation. Coordinate with cross-functional teams during incidents and outages. Manage escalation and communication in case of major incidents (MI). Ensure timely updates and closure of tickets with proper documentation...

Dear Candidate, Role : Technical Support Mode for Work : WFO Mandatory Skill: Excellent communication Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome ...

8+ Years exp require in Service Desk 2 Years On paper exp needed as a Operations manager ITIL/ITSM/Windows/IT Service desk/Technical support/SLA/Incident CTC- 16 LPA Hyderabad Pune- Female candidates Graduates WFO Night shifts Contact-95095 29566neha

Job Description 1. Responds to incoming service requests via Service Management platform, telephone, email, self-service, instant messaging, and other contact methodologies in a timely manner. 2. Uses the prescribed workflow tool(s) to track 100% of all customer contacts, research questions, and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions. 3. Performs workstation operating system installs from a production core image. 4. Uses IT tools such as InTune, AVD, ZDX etc. to troubles...

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. Job Description -- FOR PUNE AND BANGLORE -- L1 Support Technical Service Desk Analyst Salary -- Rs 2.77 LPA -- FRESHERS Graduate - BTECH / BCA / MCA/ MTECH PASSOUTS PREFERED FOR PUNE AND BANGLORE --- Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Graduates Minimum 1 Year of INT Service Desk experience required -- MBA / BTECHS --- WITH 8 MONTHS OF EXP WITH SERVICE DESK POSITION ARE ALSO ELIGIBLE FOR THE SAME -...

Role Overview: As an Operations Manager, IT Service Desk at CACTUS, you will lead and manage a team of IT Service Desk professionals to ensure prompt and effective resolution of technical issues while delivering exceptional customer service to internal and external stakeholders. You will oversee the day-to-day operations of the IT Service Desk, conduct ticket analysis to enhance service quality, and maintain comprehensive service logs. Additionally, you will demonstrate hands-on expertise with MDM platforms and utilize various tools to coordinate essential support activities. Key Responsibilities: - Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution...

Identifying hardware and software solutions. Troubleshooting technical issues. ELIGIBLITY CRITERIA: 2019-2023 Passed out candidates can apply Male candidates are only eligible

You will be responsible for providing technical support to customers through phone, email, or chat channels. Your duties will include troubleshooting and resolving customer issues related to software products and services. Additionally, you will collaborate with internal teams to identify root causes of problems and implement solutions. It will be essential for you to document customer interactions using ticketing tools like ServiceNow or similar platforms. In case of complex issues, you will escalate them to senior team members or other departments as needed. Qualifications Required: - Strong technical knowledge in software products and services - Excellent communication skills to interact ...

Role - Quality Analyst Service Desk Skills - Technical Support | Service desk | Call Audit | QC Tools Exp - Min 2 Years Loc - Pune Immediate Joiners only | WFO | Both ways Cabs 5 Days working 2 days rotational off 9116324602 | teena.ghrs@gmail.com

ob Description Customer Support Lead About Us: Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients with cutting-edge accounting solutions, propelling them toward excellence. Enkel is a Canadian company with offices in Canada and India, specializing in Financial Operations solutions with a strong focus on finance, accounting, and operational efficiency. Our core team brings expertise from the finance, outsourcing, and corporate sector...

Alpha Multi-Specialty Hospital is looking for Support Staff - Technical to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities...

Oversee daily operations of the support department, ensuring prompt and efficient support for clients. Manage and mentor a team of support specialists, providing training and guidance to foster professional growth

Hiring for Service Desk/ Engineer Role: Desktop Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

Hiring for service desk min exp:-2yrs location:-Bangalore/Pune ctc upto:-7lpa SKILLS- dns, Active directory, troubleshooting, DHCP For more details 9205018536(prabhsimer) Prabhsimer.imaginators@gmail.com

Hiring for International Voice & Chat Process Technical Support / Customer Support / Sales Job Location: Jaipur & Gurugram (Work from Office) Experience: Minimum 6 months in customer service Freshers with excellent communication skills can also apply Qualification: Undergraduates & Graduates both eligible Shift: Night Shifts (US/International process) Working Days: 5 days working, 2 rotational offs Facilities: 2-way cab facility, good growth opportunities Joining: Immediate joiners preferred CTC depends upon performance in interviews plus exclusive incentives Contact Person: Ingita 7451823541

As a SAP PS (Project System) Consultant at CGI, you will play a crucial role in delivering end-to-end implementation experience in different domains such as Manufacturing, Construction, EPC, or any other Industry. Your responsibilities will include: - Demonstrating good configuration knowledge of PS structures including WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other project management activities in SAP PS. - Completing at least three end-to-end implementations and handling support projects with associated processes. - Utilizing integration knowledge with CO, FI, MM, SD, and PP modules and writing func...

Position: Work Force Coordinator Experience: 3-5 Years Location: Hyderabad, Telangana - Work from Office Job Overview: We are looking for a highly energetic and detail-oriented work force coordinator to be the first point of contact for our internal and external employees. This critical role involves providing excellent, patient, and empathetic support across a wide range of employment-related issues. Key Responsibilities: Front-line Support: Manage inbound channels (phone, email, chat) and make outbound calls to address concerns related to Human Resources, Payroll, System/Application issues, and employee benefits. Ticket Triage & Ownership: Accurately record, triage, and escalate support in...

Job Description: Act as the first point of contact for international users seeking technical assistance via phone, email, Chat or ticketing system. Flexible to work with Rotational Shifts by Providing support in multiple time zones, weekends, or on-call support as required. Minimum 2 Years of Experience in IT Service Desk Fluent in English US/UK accent. Log, prioritize, and categorize incidents and service requests accurately using ITSM tools (e.g., ServiceNow, Manage Engine, Sapphire). Diagnose and resolve software, hardware, and network-related issues, or escalate to relevant teams if needed. Follow standard procedures for proper escalation and incident management. Maintain communication w...

Key Information Location: Vikhroli, Mumbai Workplace Type Hybrid (3 days WFO) Experience Senior to Expert level (10 years+) Key industry – SaaS solutions, Technology domain Freespace Overview : Our purpose is to organize the world’s workspaces to make them as hybrid-ready and efficient as possible. We operate in over 150+ cities globally, and our workplace solutions enable organizations to optimize their real estate, facilitate hybrid-working that engages employees, create safe and hygienic environments, inform office design and the drive to net zero. We recognise the lack of human-centric intelligence around the use of workspaces has created a disconnect, between individual employees, their...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...