867 Ticketing Tools Jobs - Page 2

"We are hiring for manufacturing plant." Position: Equipment Engineer - Lab Support Engineer Qualification: Minimum qualification should be Diploma in (Electronics & Communication, Electrical Engineering, Computer Science) with 4-5 years of experience or BE/B. Tech (Electronics & Communication, Electrical Engineering, Computer Science) with 5-6 years of experience in a relevant field Experience: 4-8 Years Location: Sanand, Ahmedabad Job Summary: Oversees the installation, modification, upgrade and maintenance of manufacturing equipment. Maintains current records on equipment manufacturers. technical notices, upgrades and safety issues. Studies equipment performance and reliability. Establishes programs and solutions for increasing up-time and for equipment problems that affect the manufacturing process. Provides technical support to the manufacturing equipment repair and process engineering organizations. SOW:- Lab Support Engineer Job Description & Key Responsibilities: Must have experience in lab. Set up test configurations in the lab as advised by the Engineering team. Deliver within the defined SLA. Coordinate with cross-functional teams if necessary to complete the assigned tasks. Manage miscellaneous tasks inside the lab. Prepare and maintain work reports and service reports. Track the equipment maintenance and calibration schedules. Coordinate with vendors to establish new setups in the lab. Basic knowledge of the LAB area complies with ESD & EHS standards. Prepare monthly reports. Collaborate effectively with the team and be willing to learn new technologies and equipment operations. Proficiency in hardware and software installation. Experience in the installation and maintenance of memory testers such as Advantest, Flex Star, Teradyne. Diagnostic and calibration experience with memory testers and chambers. Familiarity with desktop support, AD maintenance, Win Server. Experience in a Linux environment CentOS & Ubuntu. Good understanding of IT infrastructure hierarchy, Proficient with MS Office. Experience with any ticketing system is mandatory, Python knowledge. Vendor coordination for warranty claims, repairs, and services. Jira ticketing experience (not mandatory) & Quality tools or certification with 5S,6S, AI awareness. Work with technicians to fix issues in limited time frame. Ensure the LAB area complies with ESD & EHS standards. Collaborate with different teams, Coordinate within the team to resolve any challenges. Be a team player, adapting and learning new technologies and equipment operations. Effective communication skills, both written and spoken. Strong analytical skills for technical issue resolution. Benefit: Transportation and canteen facility is available

Active Directory | Technical Support | 8 LPA || O365 | DNS | DHCP Hiring For Commercial Business B2B Process Grad/UG 1 year exp into International BPO Tech Support On Papers can apply. Salary upto 8.40 LPA Night shifts 5 days working, 2 offs Both side cabs Gurgaon / Pune / Bangalore Immediate joiners only Job description Looking for immediate joiners, Senior Technical Advisor/International Voice, (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Excellent English Communication mandate* Salary : 30% hike, upto 8 LPA Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

MNC Hiring For Technical Support /AD, DNS , DHCP , 365/ 8LPA Need min 1yr of relevant experience on paper in International Tech Support (Mandate) Salary up to 4LPA - 8.4LPA + incentives + variables Location- Gurgaon / Pune / Bangalore - 1 year exp 5 days working 2 roster off Night Shifts Both side cabs Looking for immediate joiners, Senior Technical Advisor/International Voice, (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Act as first contact for client tech issues, resolve domain-related queries (registration, transfer, DNS, etc.) Assist with TLD rules, escalate complex cases Maintain ticket records, educate clients, Stay updated on domain/DNS trends.

Hi, MOSERP Technologies India Pvt Ltd (Pervious name: MS Infocomm-2003), providing software services Required Position: IT Support Executives Experience: Above 3 years Location: Bangalore share profile : hr@moserptechnologies.in Lalitha R Health insurance Provident fund

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Interested candidates share profiles to naveenkumar.t@inspirisys.com / Whats App to 9600894014

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

Required - Min 1 year exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Pune Grads onlt CTC - Up to 4LPA US Shifts Immediate joiners Drop your cv on - 8529546798

Key Responsibilities: 1. Incident & SR Management through CRM tool. (Service Now) 2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements) 3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling) 4. IMAC Support. (Laptops, CBs, MacBooks, Desktops, and related peripherals, Print and Scan devices) 5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBooks, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications) 6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed) 7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners) 8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others) 9. Metrics and SLA's Awareness. Qualification & Certifications Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg. 1-2 years of experience. Understanding of ITIL Best Practices. Good domain knowledge and technical orientation. Soft Skills: Customer Service and Problem-Solving attitude. Good communications skills in English and local Language. Should be able to deliver on tight timelines.

Key Responsiblities: 1. Incident & SR Management through CRM tool. (Service Now) 2. End User Experience Management. (Interact, meet and greet professionally along with speedy resolution to their issues and requirements) 3. Executive Support & Experience Management . (Interact, meet and greet professionally along with speedy resolution to their issues and requirement and leave lasting positive impressions about IT) 4. Onboarding Support. (WOW experience for new onboarding users about IT. Day 1 asset issuance and readiness) 5. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling) 6. IMAC Support. (Laptops, CBs, MacBooks, Desktops, and related peripherals, Print and Scan devices) 7. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, Macbooks, Desktops and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications) 8. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed) 9. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners) 10. DC and Telecom Activities Support . (H&F support in incidents, SRs, Changes and new Infra projects) 11. Support New Transitions and Infra Projects where Hands & Feet support is needed. 12. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others) 13. IT Asset Management Support . (Manage IT Asset Lifecycle) (HAM Pro) (Receive, Stack, Record, Issue, Manage Returns, Re-Deploy, Dispose/Donate, maintain correct state and sub states in HAM Pro tool) 14. Metrics and SLA's criticality awareness and able to track them at high level. Qualification & Certifications Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg. 3-4 years of experience. ITIL Ver 3/4 trained. Certification added advantage. Excellent domain knowledge and technical orientation. Soft Skills: Customer Service and Problem-Solving attitude. Excellent communications skills in English and local Language. Should be able to deliver on tight timelines. End Client- Genpact.

As a first-level support intern, you will be responsible for providing assistance to users via email and chat to help resolve technical and functional issues related to company products. Your role will involve working under guidance to effectively resolve issues, following documented procedures, and escalating complex issues to relevant internal teams when necessary. It is crucial to report any issues that may impact business operations and ensure that all support interactions are properly logged in the internal ticketing system. Additionally, you will be expected to keep users and stakeholders informed during downtimes or system issues. To excel in this role, you should have a good understanding of SQL, at least 1+ years of experience in Production Support, familiarity with Linux/UNIX systems, databases (e.g., MySQL, SQL Server), and web technologies. Exposure to or a willingness to learn scripting or programming basics is essential. A proactive attitude, eagerness to learn, and a customer-first mindset will be key to your success in this position. Familiarity with ticketing tools, debugging, analytical skills, AWS Cloud, Excel, and documentation tools are also desired. Strong communication skills, both written and verbal, are important for effective collaboration with the team and stakeholders. This internship opportunity is based in Chennai/Bangalore with a hybrid work model. The role involves working in a day shift from Monday to Friday in person. Join us for a 6-month contract length and contribute to accurate and timely reporting of support metrics.,

As a Technical Support Specialist for our SaaS platform, you will play a crucial role in providing expert assistance to users, ensuring prompt resolution of technical issues, delivering exceptional customer experiences, and maintaining product usability. Your responsibilities will include troubleshooting complex application issues, collaborating with various teams, and documenting solutions effectively. You will be responsible for offering second-level and third-level technical support to our global English-speaking customers through email, chat, and ticketing systems. Managing a ticket queue based on department SLAs will be essential to ensure timely and accurate responses. Your expertise will be crucial in diagnosing, troubleshooting, and resolving application issues related to configuration, integrations, APIs, performance, and user access. In cases of complex issues, you will escalate them to the development or product teams while providing detailed technical documentation. Collaboration with engineering, QA, and product teams will be key to verifying and tracking incident reports and resolving complex issues efficiently. Additionally, you will be involved in testing, reproducing, and debugging software errors and maintaining detailed records for internal use. Your role will also involve maintaining accurate ticket records, updating knowledge base articles, and creating user documentation. Guiding internal users and customers through step-by-step solutions, communicating effectively with both technical and non-technical users, will be a part of your daily tasks, ensuring clarity and professionalism in all interactions. To excel in this role, you should possess at least 2 years of technical support experience, preferably in SaaS or cloud-based applications, along with strong problem-solving and analytical skills. Excellent written and verbal English communication skills are essential, as well as familiarity with APIs and browser developer tools. Experience with CRM or ticketing tools, such as Freshdesk, will be beneficial for this position. While not mandatory, preferred qualifications include an understanding of SaaS architecture, cloud platforms like AWS and Azure, and web technologies. Basic knowledge of JSON, REST APIs, and integration flows would also be advantageous. Experience in supporting B2B enterprise clients would be considered a plus in this role.,

You will be responsible for addressing and resolving customer complaints related to credit reports, RBI complaints, and internal escalations in a prompt and compliant manner. Your duties will include acknowledging, evaluating, and resolving customer complaints received through CICs (CIBIL, Experian, CRIF), RBI CMS, and NGRO. You will collaborate with internal teams such as operations, collections, and underwriting to gather essential information. Additionally, you will be required to draft and submit formal responses to CICs and RBI portals, maintain detailed case logs in accordance with audit and regulatory standards, and ensure adherence to turnaround time (TAT) guidelines. To excel in this role, you should possess a solid understanding of RBI regulations and credit bureau operations, as well as proficiency in Excel and ticketing tools like Freshdesk and Zoho. Strong written communication skills, an analytical mindset, and a problem-solving approach are essential for success in this position. This is a full-time position that offers paid time off. The work location is in-person.,

Active Directory || Tech Support || Server Support || O365 || Exchange Grads/ UGs Salary up to 3.5lpa - 8.4lpa (Based on last salary 25-30% hike) Location- Gurugram / Pune Excellent comms & written skills Call for more details Required Candidate profile Need strong knowledge & experience in Active Directory, DNS, DHCP, O365 & it's products, FSMO, Group policy, etc. Candidate must have excellent communication skills. Must have exp into DNS / DHCP / Telnet / Share point / FSMO / Group Policy / In tunes / EXOP / ODSP / Active Directory / O365 / EPS Etc. Role: Technical Support - Voice / Blended Perks and benefits Both side Cabs Interested can share their resume on ankita2.jobfinder@gmail.com ' CALL- 8840819455

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications- Freshers and Experience both are eligible Freshers with only Excellent communication skills are preferred Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

International Technical Voice Process Experience - 1 year min in International Technical voice Process CTC-Upto 4LPA Any Graduate Location - Pune Night Shifts WFO-5 Days Working Immediate joiners only Excellent Communication HR Anugrah: 7737536478 Perks and benefits Salary + Incentivs + Allowances Both-way cabs

• Windows Desktop 7,8,10, and 11 Understanding of Internet Services, DNS, DHCP, Office Suite, Adobe, VPN, Printers • Ticketing system and processes • Familiar with Virtualization Technologies (e.g. VMware ESX and/or Hyper-V )

Role Summary: We are seeking a highly motivated Service Desk Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction. Key Responsibilities: Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring each has a designated owner and is resolved within the SLA. Monitor, track, and manage issues through the CRM process, ensuring no incidents get bottlenecked and are resolved efficiently. Provide support by understanding customer needs, mapping workflow processes, and analyzing technical requirements or gaps. Analyze technical problems reported by end users via email, calls, or chat, and provide the first level of business perspective solutions. Ensure continuous support to clients and stakeholders, proposing resolutions and managing customer expectations. Track all cases to ensure timely responses, maintaining updates on incident status, progress, and history in the CRM. Monitor ongoing service requests and incidents, ensuring timely communication to end users. Collaborate with senior teams and stakeholders to resolve escalated issues and monitor the status of incidents. Ensure contributions towards the overall Total Customer Experience are met and maintain a high standard of service quality. Create and update knowledge base articles to document solutions for recurring issues. Ensure stability of the network and hardware infrastructure by monitoring and troubleshooting when necessary. Skills, Knowledge, and Experience: ITIL Knowledge: Case management, ticketing tool lifecycle experience. Technical Tools: Proficiency in MS Office (Excel, Word), and experience with computerized data entry and network monitoring tools. Strong analytical skills and attention to detail. Customer Service: Experience managing service requests and incidents, meeting quality assurance requirements and performance metrics. Certifications: Any ITIL and Automation certified professionals will be preferred. Availability: Ability to work in a 24/7 environment and in rotational shifts.

Min 1-2 Yr Exp Into Technical Support (International Voice - Mandatory) Any Graduate CTC - Up to 4 LPA + Allowances and Incentives WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Location - Pune 7023955677 (HR Kajal)

- 6-month contractual job - L2 MDM support across mobile platforms - Use Intune, AirWatch, MobileIron - Handle tickets, remote tools (SCCM, ServiceNow) - Strong in Windows OS, MS Office, VPN - Willing to work in 24/7 shifts

Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support, and TAC. Manage escalations and lead the resolution of complex customer-reported issues. Conduct thorough Root Cause Analysis (RCA) and ensure timely closures. Plan and manage shift rosters, staffing requirements, and team performance evaluations. Prepare and present daily/weekly operations reports, SLA summaries, and RCA documents to leadership. Own and continuously improve NOC processes, SOPs, and escalation frameworks. Required Skills & Qualifications: Minimum 10 years of experience in NOC/network operations; 3+ years in a leadership/managerial role. Strong knowledge of network technologies: Routing, Switching, MPLS, SD-WAN, VPNs, Firewalls. Expertise in network monitoring tools: Zabbix, SolarWinds, PRTG, Nagios, LibreNMS, etc. Practical experience in managing incident and service request tickets using tools like ServiceNow, Freshservice, etc. Deep understanding of Desk SLAs (response & resolution timelines) and Link SLAs (uptime, latency, downtime tracking). Ability to handle escalations and deliver prompt customer communications. Strong analytical and troubleshooting skills under pressure. Excellent people management, team building, and leadership skills. Preferred/Good to Have: ITIL Foundation Certification (strongly preferred). Experience working with ISPs, OEMs, or Managed Network Services environments. Involvement in defining or refining NOC SOPs, escalation matrices, and tool/process implementations. Reporting & Continuous Improvement: Prepare and analyze SLA trend reports, RCA documents, and recurring issue logs. Identify service gaps and propose enhancements for process and tool optimization. Ensure clear documentation and handovers during shift transitions. What We Offer: Leadership opportunity in a growing tech-driven organization. Exposure to enterprise-grade networking technologies and infrastructure. Transparent and performance-driven work culture.

*Position: Technical Support Officer Voice (International Process)* Salary:-up to 37,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate or Postgraduate (No current students) Minimum 18 months of exp in any international Techical support ( any Graduate can apply ) Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) Key Responsibilities: Voice-based Technical Support for international customers Networking, troubleshooting, and resolution Internal team collaboration *Contact - HR RAHUL ( 9289947801) WhatsApp and call*

Respond to customer queries via phone, email, and chat in a timely and professional manner Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution Maintain accurate records of customer interactions and transactions using CRM tools Identify and escalate priority issues to the appropriate teams when needed Provide product/service information to customers and guide them on how to use it Ensure customer satisfaction and deliver a consistent support experience Collaborate with internal teams to improve customer experience and process efficiency Meet performance metrics such as response time, resolution time, and CSAT scores

Min 1 Yr Exp Into Technical Support International Voice CTC - Up to 5 LPA WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiners Location - Hyderabad Share CV's - 9828833989 (Lakshika) Required Candidate profile Required Excellent Communication skills (English) International Exp. is mandatory Perks and benefits Night allowances Incentives Both way cab's

Job Responsibilities for Technical Account Manager Account Management: Serve as the main technical point of contact for key customers. Develop and maintain strong, long-term relationships with clients. Understand customer needs and business objectives to provide tailored support and solutions. Oversee customer accounts to ensure they receive the maximum value from our products and services. Conduct regular account reviews to assess customer satisfaction and identify opportunities for improvement. Develop and implement account strategies to drive customer success and retention. Monitor project progress and address any issues or challenges that arise. Technical Support and Guidance: Provide expert technical advice and assistance to customers. Help customers troubleshoot and resolve technical issues in a timely manner. Coordinate with internal teams to ensure effective problem resolution. Product Knowledge and Advocacy: Gain deep knowledge of our products and services to provide accurate and comprehensive support. Advocate for customers needs and provide feedback to the product development team. Assist in the development of product documentation, user guides, and FAQs. Training and Enablement: Conduct training sessions and workshops for customers to help them utilize our products effectively. Create and deliver presentations and demonstrations tailored to customer needs. Reporting and Analytics: Track and report on key account metrics and customer satisfaction levels. Analyze data to identify trends and areas for improvement. Prepare regular reports and presentations for internal and external stakeholders. Qualifications Education: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. Experience: Minimum of 4 years of experience in technical account management or similar role. Proven track record of managing and growing customer accounts. Skills: Strong technical background with the ability to understand and explain complex concepts. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to manage multiple priorities and work under pressure.