1508 Ticketing Tools Jobs - Page 2

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.

Roles and Responsibilities Provide technical support to customers through phone, email, or chat. Troubleshoot hardware and software issues using various tools such as ticketing systems. Collaborate with team members to resolve complex customer complaints. Maintain accurate records of customer interactions and resolutions. Stay up-to-date with product knowledge and industry trends.

Dear Candidate, We are hiring for our product based client for the role Devops + python. Exp - 3+ Years NP - Immediate to 15 Days Location - Hyderabad (WFO) Interview Process - Face to Face only. JD - As a team member in the EngServ Operations team, Engineer will have an important role supporting tools that are enabling teams to capture, manage and understand their work. Some of our current tools include Atlassian JIRA (issue/bug tracking, team planning, work management), Atlassian Confluence (engineering wiki) Atlassian Bitbucket (Git repo hosting and code/branch management), Jenkins (continuous integration/delivery), Collaborator (reviews), and Artifactory (binary repository). Must Have Sk...

Job Description L2 level Support with 3-6 years of experience Job Description Application Support Company: DTICI Department: Information Technology Job Area: Application Support Position Location: Bangalore Education: B.E/B.Tech, Experience: 3 to 6 years Key Skills Requirement: 1. Fundamental understanding of IT service management and ITIL business process. 2. Experience in handling L2 support activities and Ability to document & troubleshoot the errors 3. Experience in working with Service NOW or any other ticket handling systems 4. Experience in working with Automotive domain will be an added advantage 5. Logical approach and excellent problem solving skills. 6. Willing to work in 1st/2nd ...

Provide support and resolve user issues via calls/tickets, maintain call logs and analysis and report generation. Should have work experience of at least 2-6 years in TATA STEEL, It will add value if Service Now system working experience is there. Required Candidate profile Required experience TATA Steel Services and Service Now system.

Position: L1 Network Engineer Location: Bengaluru (Work from Office) Experience: 6 months - 1 year Notice period: Less than 30 Days Requirements: CCNA / CCNP (Course or Certification) Network Monitoring Experience - Manage engine, service now, Jira etc., Willingness to work in 24/7 rotational shifts Good communication in English ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Ex...

Lead, manage, and mentor the support team to deliver outstanding customer service. Oversee daily support operations, including ticket management, response times, and SLA adherence.Act as an escalation point for complex or critical customer issues

Responsibilities: * Install OS, assemble PCs, network hardware * Troubleshoot desktops, Windows & printers * Configure Outlook, install software & manage tickets * Provide remote support & hardware troubleshooting

Do you have a practical experience of designing and building medium-sized IT Infrastructure environments? Are you able to discuss with the Business to understand their requirements and select/build solutions that will deliver according to their requirements? Are you able to MOVE FAST and adjust your solution on the fly as needed? We are looking for Senior and mid-level Engineers, who feel comfortable with the concept of Zero Trust Networks, Cloud (Azure, AWS), and are specialized inNetwork Management. As part of the Project Team (GSC NSC IT Infrastructure) youll be responsible to define, design and implement a Network Component of virtual Security Zones, or actual Eurofins Locations. So your...

Job Title: Service Desk Analyst Qualification : Graduate Location: Pune & Bangalore Experience: 1 -5 Years Shifts :Night shifts Salary: 3.5 5.0 LPA (Depending on experience) Job Summary We are looking for a Service Desk (L1) Agent to provide first-level technical support for IT-related issues. The role involves troubleshooting, resolving service requests, and ensuring customer satisfaction while following ITIL best practices. Key Responsibilities Provide 1st level support through calls, chat, and emails. Troubleshoot issues related to Active Directory, Azure AD, O365, MS Teams, SharePoint, OneDrive, Outlook, VPN & Networking . Handle password resets, account unlocks, mailbox setups, and sync...

Company Name: WISSEN INFOTECH Experience: 3-7years Role:-Service Desk Engineer Location:-Hyderabad Only(No work from home) all 5days work from office. Rotational Shifts which includes night shifts and we don't have any transportation/cabs provided. Job Description: We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction. Responsibilities: Being part of the team to address Incidents and Service Requests reported by ...

Project description Information and Document Systems is a global technology change and delivery organization comprising nearly 200 individuals located mostly in Switzerland, Poland and Singapore. Providing global capturing and document processing, archiving and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory and Operational functions. We are looking for a talent to join Records Management Onboarding team in Pune. Responsibilities Ensure all the technical requirements are captured in the requirement specification document Review the onboarding/migration requirement specification and run-through overview sessions for our stakeholders Analyze the technical...

Designation: Desktop support Engineer Experience: 0 – 2 Year Qualification: Any degree/ Graudate(2017 to 2024 ) Gender: Male /Female Salary: 2.5Lpa to 3Lpa Location: Chennai , Hyd , Bangalore Contact call or what up Subhasri HR 7550 143 827 Required Candidate profile Need to bring resume hardcopy and passport size photo. Fresher and experience can apply Perks and benefits Medical insurance, cab facility

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

As a Technical Support Engineer at our company, you will play a crucial role in providing exceptional customer support and resolving technical issues effectively. Your responsibilities will include: - Proven work experience in technical support, customer support, desktop support, or IT help desk. - Utilizing ticketing tools and documentation tools for efficient issue tracking. - Diagnosing and troubleshooting basic technical problems. - Familiarity with desktop applications and help desk software. - Demonstrating excellent communication skills and the ability to multitask effectively based on priority. - Providing clear and concise step-by-step technical assistance through written and verbal...

Your role & responsibilities: 2nd line support in SAP SD module area Solving daily problems related to the system issues Preparing technical reports regarding to IT SAP SD support service Evaluating (in the first instance) the impact of defects and problems Verifying that agreed actions relating to problem investigation and clearance, are taken within the agreed timescales Realize Customizing and technical functionality Document reporting, investigation and outcome of all problems reported for agreed partners Ensuring that required data is available for use by those carrying out investigations and ensuring that actions are correct Evaluating of the right methods of issues fixing Performing S...

IT Support Specialist About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Company website : https://www.taskus.com/taskusjobs-tech/ TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, Indi...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : MongoDB Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance,...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Strong in US client handling, including voice and text. Good technical skills in networking and software installation. Interested to work in night shifts with work from office. Job location : Chennai & Kaup Send your resume : mohanrajk@desicrew.in

Job Title : Desktop Administrator Location : Hyderabad (WFO) Position : Full Time Required Experience: 2-5 Years Timings : 24/7 Rotational Shifts Desktop Administration: Work on L1 tickets on ticketing System. Setup desktop computers and peripherals and test network connections. Install and test Laptop software applications and internet browsers. Test Laptops to ensure proper functioning also working on Installing Operating Systems on Laptops. Experience with: Laptop/Desktop Hardware. Windows 11, Mac OS. Application Softwares like MS Office, Ticketing software (Fresh Service), Adobe, Microsoft Teams, VPN Clients , Browsers , Hardening etc. Configuring LAN/Wi-Fi Network. Preferred Certificati...

Required - Exp 6 Months - 3 Yrs Education – Graduation Location – Hyderabad Good Communication with International Voice Support experience. Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues. Basic knowledge on MS office. Roles & Responsibilities. To maintain high login Efficiency (Availability) for customers To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklog...

Min 1 year in Int.Tech Support Voice after graduation Must Have: Troubleshooting on Windows OS & Microsoft Office 365 Grads Only CTC: Up to 5.5 LPA Location - Hyderabad WFO Shift: 247 Shifts Both-Way Cabs Immediate Joiners DM - 8529546798

Role & responsibilities: Key Responsibilities: Monitor service tickets raised in the ticketing system to ensure timely and accurate processing. Perform deep dives into ticket data to identify trends, bottlenecks, and areas for improvement. Maintain and enhance existing service quality reports, ensuring accuracy and clarity. Collaborate with service teams to ensure compliance with defined service level agreements (SLAs). Track and escalate issues related to ticket resolution delays or quality deviations. Provide insights and recommendations based on ticket data analysis to improve service quality. Assist in developing and refining processes related to service quality monitoring. Communicate e...