2168 Ticketing Tools Jobs - Page 11

Role & responsibilities Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2 to 4 years of experience in Service Desk,User Access Management,Genesys,Servicenow Ticketing, Buganizer , UAM,ITIL Framework,Incident Management,Problem Management, Ticketing Tools,ServiceNow, BMC Remedy,Active Directory,Windows Server, to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to t...

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

KEY RESPONSIBILITIES Team Management: Foster a collaborative and positive team environment. Incident and Problem Management: Ensure timely and effective communication with stakeholders during incidents. Conduct root cause analysis and implement corrective actions to prevent recurrence. Maintain and update incident and problem records. Segregation of Support and Development. Change management Service Management: Ensure compliance with SLAs and KPIs related to application support. o Develop and maintain documentation, including support procedures, architecture, knowledge base articles, and training materials. Stakeholder Collaboration: Collaborate with other IT teams, business units, and third...

About Potentiam Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies ...

Responsibilities and Duties Act as L2 escalation point for unresolved cases and come up with a technical way ahead for challenging and unsolved IT SD Support cases Work on other newly assigned cases from queue as per queue management. Acts as technical mentor on floor to offer quick technical assistance to engineers. Trains new hires with IT SD technical training program. Train, coach, and mentor L1/L2 Technical Support Engineers on technical aspects. Acts as problem manager to come out with resolution for IT SD escalations. Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques Acts as technical...

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profile to naveenkumar.t@inspirisys.com/ whats App to 9600894014

[{"Salary":"30k-40k" , "Posting_Title":"Trainer Global Service Desk(Technical & Soft Skills)" , "Is_Locked":false , "City":"Pune City","Industry":"NGO/Social Services","Job_Description":" Key Responsibilities Training Delivery Conduct Instructor-Led Training (ILT) sessions at the center and/or employees office/Project location Deliver online training sessions and webinars Ensure completion of self-paced learning by learners Integrate AI and digital tools during sessions Maintain interactive and engaging learning environments Student Engagement & Monitoring Conduct follow-ups with beneficiaries to ensure learning continuity Monitor student progress, attendance, and batch performance Ensure ba...

Dear Candidate, ReBIT, a 100% owned IT subsidiary is hiring for Application Support. We're planning for a virtual recruitment drive on 29th Oct'25 (Wednesday) i f you are interested, kindly apply with below details and updated resume on ankita.shrivastava@rebit.org.in Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: Available for virtual rounds on 29th Oct'25 (Wednesday): Education: Bachelors Degree in related field. Preferably B.Com, BCA, MCA, BSC in IT, Computer Science, Mathematics, Statistics . Experience/ Qualifications: 1 to 3 years of experience in business application technical support. Familiarity with Agile frameworks. Adept at queries, report writin...

Role & responsibilities Provide first-level technical support for Windows, Office/Microsoft 365, and devices. Diagnose and resolve software, network, and connectivity issues. Assist with account management, billing, subscriptions, and product activation. Handle queries through phone, chat, and email with professionalism. Escalate complex issues to higher support tiers when required. Maintain accurate case documentation and adhere to SLAs. Guide users on installation, updates, and troubleshooting via self-help or remote support tools. Preferred candidate profile 14 years of experience in Technical Support / Customer Support. Strong knowledge of Windows OS, Office 365, and device troubleshooti...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience *2 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Yashashvi 8982889979 *Monika 7869365175 ## NO PLACEMENT CHARGES ## DIRECT I...

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Dear candidates, We are hiring Tech support engineers for Hyderabad location and candidates interested ,can attend Walkin this Saturday. Service desk Support Engineer | Job Description Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex...

Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk G...

Role & responsibilities: Candidate should be available for 24 * 7 environment & should join on Immediate to 15days basis Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access...

Fortinet is looking for Principal DevOps Engineer to join our dynamic team and embark on a rewarding career journey Lead and manage DevOps projects and teams Develop and implement DevOps solutions and tools Monitor and maintain system performance and reliability Collaborate with development and operations teams Stay updated on industry trends and technologies Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Job Description (JD) 1. ITIL Framework Fair understanding of ITIL processes and practices. Basic understanding of ticketing tools such as ServiceNow or Remedy . 2. Customer Infrastructure & Desktop Support Fair understanding of customer infrastructure. Basic hardware knowledge and troubleshooting. Desktop support and software installation. 3. Networking Basic understanding of IP addressing. Familiarity with basic show commands on routers and switches. Proficient in basic network troubleshooting tools such as: ping tracert netstat Understanding of network monitoring tools: Nagios Cacti SolarWinds 4. Security Basic knowledge of Cybersecurity and Incident Response . Exposure to threat hunting t...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Linux Operations Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management, Service Desk Voice Support Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or appl...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Linux Operations Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Microsoft 365 Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ens...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

About The Role Project Role Technology Support Engineer Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills Application Packaging Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Roles & Responsibilities: Deployment & Support Deploy applications via SCCM and Intune to LAN and remote devices. Provide L1/L2 support...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Microsoft 365 Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ens...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Linux Operations Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ...