2794 Ticketing Tools Jobs - Page 10

Service desk Support Engineer Job Description : Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both ...

Knowledge related to handling Vendor management Call tracking and closure Good knowledge of MS Office application (Word / Excel / Power Point). Thoroughly understand SLA between us and customer.

SUMMARY Core responsibilities Act as first or second-level support for incidents and requests related to ServiceNow (logging, triaging, resolving or escalating issues). Help users with navigation, catalog requests, and basic functionality; provide clear updates and maintain good customer service. Perform basic configuration under guidance: updating forms, fields, catalog items, assignment groups, and simple workflows or business rules. Monitor platform health (queues, basic performance, scheduled jobs) and follow standard procedures to report or fix common issues. Document solutions, create or update knowledge articles, and maintain simple how to guides for end users. Skills and knowledge Ba...

Hiring Desktop Support Engineers (Male Freshers) to provide first-level IT support. Troubleshoot basic hardware/software issues Escalate tickets & ensure smooth end-user assistance Required Candidate profile Any Graduate/Diploma in IT/CS with basic OS, hardware & networking knowledge. Strong communication, problem-solving skills Only Male Graduates(2020 - 2024) are eligible to apply

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical Exp. in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due ...

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Job Description -- FOR PUNE AND BANGLORE -- ------------------------------------------------------------------------------------------------------- RS 2.77 LPA FOR FRESHERS Rs 4.50 LPA --Rs 5.50 LPA GRADUATE with 1+ Years of Experience ONLY FOR PUNE Rs 5.50 LPA --7.00 LPA GRADUATE with 2+ Years of Experience ONLY FOR BANGLORE Graduates Minimum 1 / 2 Year of INT Service Desk experience required -- 5 days working Perks & Benefits Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through vario...

Role Overview: You will be a part of the dynamic team at VOIS India as an HR Operations Specialist. Your role will involve managing the employee lifecycle from onboarding to offboarding, with a focus on enhancing employee experience and ensuring quality and audit standards compliance. Key Responsibilities: - Utilize your 25 years of experience in HR operations or shared services to effectively handle various aspects of the employee lifecycle. - Demonstrate proficiency in SuccessFactors, LMS, ticketing tools, and managing the employee experience lifecycle. - Apply your strong knowledge of HR processes and compliance requirements to ensure adherence to standards. - Communicate effectively and ...

Role Overview: As a VMware System Admin [L1] with 2 to 4 years of experience, you will be responsible for providing System Admin Support Services to enhance service quality for business users. Your role will involve installing and administering VMware solutions, defining multiple VMs on single hosts, supporting Windows and Linux OS on VMware, addressing incidents related to VMs, working on patching and RFCs, coordinating with other technical teams to address performance issues, proactively handling alerts, and ensuring timely closure of tickets. Key Responsibilities: - Install and administer VMware solutions - Define multiple VMs on single hosts - Support Windows and Linux OS on VMware - Add...

Handle customer queries through chat with accuracy and professionalism Ensure excellent customer experience in interaction Manage dual chat/concurrency efficiently Meet performance targets: AHT, Quality, CSAT, First Contact Resolution HR-63980 09438 Required Candidate profile Minimum 6 months experience in an international chat process Strong written English communication with excellent grammar Must be able to handle dual chat / multi-tasking 247 rotational shifts

As a Product Support Representative at FIS, you will join a dedicated and detail-oriented User Access Management team. Your role will involve managing user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. You will be responsible for providing support coverage over weekends to FIS clients using multiple FIS products, working in rotational shifts and interacting directly with clients via phone and ticketing tools. Here's what you will be doing: - Monitor queue for Functional/Technical Support Requests using FIS Ticketing Tools - Send first response within SLAs and customize responses based o...

You will be working from the office located in Hyderabad, with rotational shifts. The notice period required for this role is immediate. The interview will be conducted face-to-face as a walk-in on 19-Jul-2025 from 10 AM to 1 PM at the following location: Tablespace Building, 6th Floor, Building No. 4, Raheja Mindspace IT Park, HUDA Techno Enclave, Hitec City, Hyderabad, Telangana 500081. **Key Responsibilities:** - Responsible for work allocation - Meeting/exceeding defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization) - Ensuring process adherence - Identifying process gaps and improvements - Managing multiple responsibilities along with core duties - Managi...

Job Title: IT Service Desk Engineer Location: [Andheri, Mahape] Job Type: [Full-time, WFO] Shift: [US Shift/Night Shifts] Job Summary: We are seeking a skilled and customer-focused IT Service Desk Engineer L1 to provide technical support to end-users for a Voice Based Process. The candidate will be responsible for troubleshooting IT issues, managing service requests, and ensuring a seamless IT experience for employees, primarily supporting US-based users. Key Responsibilities: • Provide first-level technical support for desktops, laptops, and peripheral devices. • Troubleshoot and resolve issues related to Active Directory (AD), Exchange, and Office 365 (O365). • Assist with user account man...

R 16664/Kuruva Shiva OS Installation like Windows 10 & 11 Application Software Installation Upgrade on windows OS on all desktops/PC/laptop Maintained hardware related issues or hardware replacement Was responsible to ensure that all newly joining employees PC or LAPTOPs user profile configuration, office installation and printer File & Printer Sharing Configure of wireless access point Create disk quota, password Reset, Bios setup Applying Bit locker on Particular Drives Configuring & Troubleshooting MS Outlook Resolving issues through Ticketing Tools Collaborated with vendors to locate replacement components and resolved advanced problem Software, Driver installation, user accounts managem...

Provide desktop and system support, troubleshoot basic hardware/software issues. Install OS/apps, handle network basics, assist users, and ensure smooth IT operations. Strong knowledge on Hardware/Networking and Windows Server. Required Candidate profile Only Male Freshers from batch (2019–2024) with strong interest in IT support, good communication can apply. Immediate joiners preferred. Female Candidates are not eligible for this role.

Greetings from KVC CONSULTANTS LTD!! Job description We Are Hiring For Leading IT Company. Job Locations : PUNE - HINJEWADI PHASE - 2 BANGALORE- ELECTRONIC CITY FRESHERS -- SALARY -- RS 2.77 LPA Salary : Rs 4.50 LPA - 5.50 LPA -- FOR 12 MOTNHS PLUS EXP Salary : Rs 5.50 LPA TO 7.00 LPA -- FOR 24 MOTNHS PLUS EXP Language: Proficient in English (Read + Write + Speak )Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or ...

As a Technical Support Engineer at our company, you will play a crucial role in providing technical support to our customers and ensuring their success. Your role will involve the following responsibilities: - Provide 24x7 technical support on a rotational shift basis - Troubleshoot and resolve issues related to SQL, APIs, and cloud platforms - Engage with customers through phone, email, and chat channels - Collaborate with cross-functional teams to improve product support - Contribute to and maintain knowledge base articles To excel in this role, we are looking for candidates with the following qualifications: - Must-have SQL knowledge - Understanding of APIs - Experience with AWS, Azure, o...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- NORMAL GRADUATES --FRESHERS - RS 2.77 LPA SALARY -- Rs 5.50 LPA -- FOR 1+ Years of Exp SALARY -- Rs 7.00 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, ...

Role Overview: As an Applications Managed Services Engineer (L2) at NTT DATA, your primary mission is to ensure that our clients" packaged application technologies, such as ErP and Middleware, are always in top shape. You will play a crucial role in proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts to keep operations running smoothly. Teamwork is at the heart of what we do, so you will communicate with other teams and clients to extend your support where it is needed. Your contribution will make a real impact as you learn and grow every day. Key Responsibilities: - Handle second-line support with a medium level of complexity, focus...

Life on the team Are you passionate about desktop support roll and ready to explore your capabilities? We are a rapidly growing team, and we support India, UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into technical support. If you are excited about pursuing your career in Desktop Support, you are at the right place. COME JOIN US, COME GROW WITH US. What youll do Strong problem-solving skills and a deep understanding of IT systems. Need to handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources. Collaborate with other IT tea...

Life on the team Are you passionate about desktop support roll and ready to explore your capabilities? We are a rapidly growing team, and we support India, UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into technical support. If you are excited about pursuing your career in Desktop Support, you are at the right place. COME JOIN US, COME GROW WITH US. What youll do Strong problem-solving skills and a deep understanding of IT systems. Need to handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources. Collaborate with other IT tea...

Educational Requirements Bachelor of Engineering Service Line Computers & Communications Division Responsibilities 3 to 4 years of experience in managing and supporting Windows end points, server administration, configuration, and upgradation. Experience in O365 application, windows OS ,software installation, outlook and server troubleshooting. Experience in datacenter management & Endpoint security management. Knowledge in active directory, DNS , DHCP, file server & Virtualization technologies. Ability to handle major incident and troubleshooting in windows domain. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Sterling B2B Integrator Good to have skills : Managed File TransferMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:IBM Sterling B2B Integrator / Managed File TransferAbout The Role :We are seeking a skilled and motivated Sterling File Gateway (SFG) / MFT Specialist to join our operations team. The ideal candidate will bring strong experience in managing secure file transfers, working ...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves monitoring system performance, troubleshooting issues, and collaborating with cross-functional team...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...