2168 Ticketing Tools Jobs - Page 10

Lead and support end-to-end implementation of Coupa P2P and SIM modules Configure Coupa modules including licenses, workflows, and integrations Manage bug fixes, enhancements , and ongoing support Maintain and update Coupa Admin documentation Collaborate with cross-functional teams to ensure seamless deployment Use ServiceNow for issue tracking and resolution Required Skills: Strong functional and technical knowledge of Coupa P2P and SIM Hands-on experience in Coupa configuration, implementation, and support Familiarity with Coupa Admin documentation standards Experience with ServiceNow or similar ticketing tools Excellent communication and stakeholder management skills

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profile to naveenkumar.t@inspirisys.com/ whats App to 9600894014

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire SAP Security Professionals in the following areas : Experience of 8-10 Years in SAP Security Bachelor s degree in computer science or equivalent from an accredited college or university. SAP User & Role Administration Access Troubleshooting CUA Administration GRC SOD check GRC EAM Support Fiori Support Experience in S4, Hana DB, & Fiori. Roles and Authorization Management, Design and creation of Rol...

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience *2 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Yashashvi 8982889979 *Monika 7869365175 *Khushi 7869457739 ## NO PLACEMENT ...

Designation - Sr. Technical Process Specialist Min 1-2 Yr Exp Into Technical Support International Voice Any Graduate US Shifts CTC - UPTO 7LPA +allowances +incentives Both way cab IMMEDIATE JOINERS ONLY Interview - Virtual Contact Naina - 9828833756 Required Candidate profile Min 1-2 y of exp into Service desk International voice process Excellent communication skills Perks and benefits Incentives Allowances Both way cab

Job description Greetings from KVC CONSULTANTS LTD!! We Are Hiring For Leading IT Company. Job Locations :---- 1) PUNE - HINJEWADI PHASE - 2 2) BANGALORE- ELECTRONIC CITY 3) Hyderabad - Gachibowli Salary : Rs 4.50 TO 5.50 LPA -- FOR 1 YEAR PLUS EXP Salary : Rs 5.50 TO 7.00 LPA -- FOR 2 YEAR PLUS EXP FRESHERS -- Rs 2.77 -- LPA -- ONLY BTECH / BCA -- fresh graduate candidates may apply for this . ( 2 months training in Mysore and then Job in Pune / Bengaluru-- applicable only for freshers . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Role...

Job description Greetings from KVC CONSULTANTS LTD!! We Are Hiring For Leading IT Company. Job Locations :---- 1) PUNE - HINJEWADI PHASE - 2 2) BANGALORE- ELECTRONIC CITY Salary : Rs 4.50 TO 5.50 LPA -- FOR 1 YEAR PLUS EXP Salary : Rs 5.50 TO 7.00 LPA -- FOR 2 YEAR PLUS EXP FRESHERS -- Rs 2.77 -- LPA -- ONLY BTECH / BCA/BE fresh graduate candidates may apply for this . ( 2 months training in Mysore and then Job in Pune / Bengaluru-- applicable only for freshers ) Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities ---...

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Associate - Helpdesk to join our dynamic team and embark on a rewarding career journey Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details direct...

Role & Responsibilities Handle inbound phone calls and live chat from customers with a polite, solution-oriented approach. Create/update tickets for every interaction; track status and follow up until resolution. Log call/chat details, client status, and next steps accurately in the CRM . Check existing tickets, escalate issues per SOPs, and keep clients updated on project status . Meet daily/weekly KPIs : response time, first-contact resolution, ticket accuracy, attendance. Follow scripts, checklists, and QA guidelines ; suggest improvements to workflows. Coordinate with internal teams (projects/ops) for clarifications and timely closures. Maintain data confidentiality and adhere to process...

We are hiring Sr. Support Engineer with experience in Linux- Installation & troubleshooting, office 365 with good communication skills.Ability to handle clients professionally during all interfaces.Log & keep records of queries.

Job description for Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pa...

International process upto 40k ctc incentives travel process back office/ blend Min. 6 months of Experience with GDS mandatory 5 days working 24*7 Shifts cab Location : Gurgaon

International process travel process back office/ blend Min. 6 months of Experience with GDS mandatory 5 days working 24*7 Shifts cab Location : Gurgaon

Service Desk Associate (4 to 5 years of experience) Job Summary: Under the direction of the Service Desk Lead or Manager, the Service Desk Associate is responsible for providing first-level technical support to end-users across various platforms and tools. The role demands confident client interaction, effective troubleshooting, and adherence to internal service standards and SLAs. The associate will work closely with global teams to ensure timely resolution and documentation of technical issues. Essential Responsibilities: Provide first-level technical support via phone, email, chat, or remote tools. Confidently interact with clients and stakeholders to ensure highquality service delivery. ...

An experienced Technical Support Engineer to provide onsite L1 support for capital market / depository applications and ensure smooth IT operations for business users. Provide end-user and application support for market data & depository systems. Required Candidate profile Experience in Technical Support / IT Operations. Knowledge of SQL, Windows/Linux, Networking (IP/DNS/VPN),active Directory & ITSM tools. Basic understanding of Capital Markets domain is preferred. Perks and benefits To be disclosed post interview

Job Profile It is necessary to complete ALL sections in this document for your job to be correctly evaluated. Note: This job profile in no way states or implies that these are the only functions to be performed by incumbents in this job; it is not intended to be all-inclusive. It represents the major responsibilities of the job. Other related duties may be assigned. Manager to complete the following: Job Title: Service Desk Agent - II Job Code: Click or tap here to enter text. Job Profile Type: Revised Profile Company: CBTS Department: Information Technology Country: India Commission Eligible Position: Yes Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 prov...

Role & responsibilities system Design and Implementation Troubleshooting and Maintenance Security and Backup Automation Documentation Performance Monitoring and Capacity Planning Collaboration and Support Preferred candidate profile candidate who are interested to start their career in IT filed ,with basic knowledge on networking and with good communication is fine

Must have 1 Year exp as a Team Leader on paper Total 4 years exp require in Windows process Windows/Active directory/ITSM/Office365/Technical support Location- Hyderabad Graduates Night shift 2 Way cabs Immediate joiners CTC- 9 LPA Contact-9509529566

L1 Application Monitoring Objective: Monitor business-critical insurance applications to ensure system uptime, performance, and incident management, serving as the first line of defence for production environments. Key Responsibilities: Real-time monitoring of application and infrastructure performance using tools: Zoho Site 24*7 Alert management: Acknowledge, and escalate alerts as per the approved escalation matrix. Incident handling: Raise incidents via ITSM tools. Provide detailed logs and initial diagnostics. Health checks and batch job monitoring. Perform daily, weekly, and monthly reports on application uptime, latency, and error rates. Document known issues and update runbooks/SOPs. ...

About The Role Project Role Technology Support Engineer Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills Incident Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team membe...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Veeva Vault Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Support Engineer, you will provide support on various complex issues raised by end users and try to provide an effective with a satisfactory outcome. Should also work on Change Request and build and configure applications to meet business process and application requirements. You will be responsible for creatin...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team membe...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Veeva Vault Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Support Engineer, you will provide support on various complex issues raised by end users and try to provide an effective with a satisfactory outcome. Should also work on Change Request and build and configure applications to meet business process and application requirements. You will be responsible for creatin...