867 Ticketing Tools Jobs - Page 10

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Oracle Exadata Database Machine Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze issues and contribute to their resolution, fostering a culture of continuous improvement and operational excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and report on team performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Exadata Database Machine.- Good To Have Skills: Experience with database performance tuning and optimization.- Strong understanding of incident management processes and best practices.- Familiarity with service management tools and ticketing systems.- Experience in creating and maintaining technical documentation. Additional Information:- The candidate should have minimum 5 years of experience in Oracle Exadata Database Machine.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery processes, all while maintaining a focus on customer satisfaction and operational excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and report on service performance metrics to drive improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and service management tools.- Ability to analyze and resolve technical issues efficiently.- Familiarity with ITIL framework and service delivery methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title: L1 Technical Support Executive Job Summary: We are seeking a highly motivated and technically skilled L1 Technical Support Executive to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, a strong technical foundation, and a customer-centric approach. Key Responsibilities: 1. Technical Support: Provide Level 1 technical support to customers via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services, using available resources and tools. 3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to L2/L3 support teams as needed. 4. Documentation: Maintain accurate and detailed records of customer interactions, including technical issues, resolutions, and follow-up actions. 5. Knowledge Base: Contribute to the development and maintenance of the knowledge base, including technical articles, FAQs, and troubleshooting guides. 6. Customer Satisfaction: Ensure high levels of customer satisfaction, responding promptly to customer inquiries and resolving issues efficiently. 7. Team Collaboration: Collaborate with internal teams, including sales, engineering, and logistics, to ensure seamless customer support. Requirements: 1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. 2. Experience: 0-2 years of experience in technical support, preferably in a similar industry. 3. Technical Skills: Basic understanding of computer hardware, software, and networking fundamentals. 4. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical customers. 5. Certifications: Relevant certifications, such as CompTIA A+, Cisco CCNA, or equivalent, are a plus. Company name : solid systems global Contract job of one year (may gets extendable based on the performance) Shifts type : US shifts (Night shifts, rotational shifts, 5 days working, 2 days off) Location : HBR layout, Bangalore

Job Title: L1 Technical Support Executive Job Summary: We are seeking a highly motivated and technically skilled L1 Technical Support Executive to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, a strong technical foundation, and a customer-centric approach. Key Responsibilities: 1. Technical Support: Provide Level 1 technical support to customers via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services, using available resources and tools. 3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to L2/L3 support teams as needed. 4. Documentation: Maintain accurate and detailed records of customer interactions, including technical issues, resolutions, and follow-up actions. 5. Knowledge Base: Contribute to the development and maintenance of the knowledge base, including technical articles, FAQs, and troubleshooting guides. 6. Customer Satisfaction: Ensure high levels of customer satisfaction, responding promptly to customer inquiries and resolving issues efficiently. 7. Team Collaboration: Collaborate with internal teams, including sales, engineering, and logistics, to ensure seamless customer support. Requirements: 1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. 2. Experience: 0-2 years of experience in technical support, preferably in a similar industry. 3. Technical Skills: Basic understanding of computer hardware, software, and networking fundamentals. 4. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical customers. 5. Certifications: Relevant certifications, such as CompTIA A+, Cisco CCNA, or equivalent, are a plus. Company name : solid systems global Contract job of one year (may gets extendable based on the performance) Shifts type : US shifts (Night shifts, rotational shifts, 5 days working, 2 days off) Location : HBR layout, Bangalore

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including email setup, access provisioning, and laptop configuration.

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.sahoo@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team. This role is essential in ensuring that our employees have the necessary technical support to perform their duties efficiently. The ideal candidate will possess a strong foundation in desktop support and network troubleshooting, along with excellent communication skills. If you are passionate about technology and enjoy solving problems, we encourage you to apply. Key Responsibilities Provide first-level support for desktop and laptop issues, ensuring timely resolution of technical problems. Manage and maintain Active Directory accounts, including user creation, modification, and deletion. Utilize ticketing tools to track and manage support requests, ensuring all issues are documented and resolved efficiently. Assist in network support tasks, including troubleshooting connectivity issues and ensuring network reliability. Configure and install hardware and software, ensuring all systems are up to date and functioning correctly. Provide training and support to end-users on various applications, including Microsoft Outlook and other software tools. Collaborate with IT teams to implement new technologies and improve existing processes. Maintain a high level of customer service and communication with users to ensure satisfaction. Qualifications The ideal candidate will possess the following qualifications: 1 to 3 years of experience in desktop support or a related field. Strong knowledge of Active Directory, ticketing tools, and network support. Proficient in troubleshooting hardware and software issues. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with Microsoft Outlook and other common office applications. Strong organizational skills and attention to detail. Additional Information This is a full-time position with a day schedule, requiring on-site work in locations including Other Gujarat, Vapi, Other Maharashtra, and Pune. We have 10 positions available, offering a competitive annual salary of 2,50,000. If you are ready to take the next step in your career and join a supportive and innovative team, we would love to hear from you!

Position Overview We are seeking a dedicated and skilled Remote Support professional to join our dynamic team in Noida . This full-time position offers an annual salary of 3,50,000 and is ideal for individuals with 1 to 3 years of experience in providing exceptional end-user support. As a Remote Support specialist, you will play a crucial role in ensuring that our clients receive timely and effective assistance with their technical issues. Key Responsibilities Provide on-site and remote support to end users, addressing technical issues related to hardware and software. Utilize ticketing tools to manage and track support requests efficiently. Assist users with operating system installations and configurations, ensuring optimal performance. Configure and troubleshoot Microsoft Outlook and other related applications. Collaborate with team members to resolve complex technical problems and improve support processes. Maintain documentation of support activities and solutions for future reference. Stay updated with the latest technology trends and best practices in desktop support. Qualifications The ideal candidate will possess the following qualifications: 1 to 3 years of experience in desktop support or a related field. Proficiency in Windows operating systems and troubleshooting techniques. Experience with ticketing tools and remote support software. Strong understanding of OS installation and configuration processes. Excellent communication skills, both verbal and written, to effectively assist users. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving skills and a customer-oriented mindset. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our clients and be a part of our growing team! We have 2 positions open for this role, and we look forward to welcoming talented individuals who are ready to make a difference. Apply today and take the next step in your career with us!

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for providing exceptional customer service and technical support. The successful candidate will play a crucial role in ensuring that our clients receive timely and effective assistance, contributing to the overall success of our organization. Key Responsibilities Manage and resolve incoming service requests and incidents through ticketing tools, ensuring adherence to Service Level Agreements (SLAs). Provide remote support to clients, troubleshooting issues related to Office 365, Outlook, and other software applications. Document all interactions and resolutions in the ticketing system to maintain accurate records and facilitate knowledge sharing. Collaborate with other IT teams to escalate and resolve complex technical issues. Assist in the development and implementation of service desk processes and best practices to enhance service delivery. Conduct regular follow-ups with clients to ensure satisfaction and resolution of their issues. Participate in training and development programs to stay updated on the latest technologies and service desk trends. Qualifications The ideal candidate will possess the following qualifications: A minimum of 2 to 5 years of experience in a service desk or technical support role. Proficiency in using ticketing tools and remote support software. Strong knowledge of Office 365 and Outlook, with the ability to troubleshoot common issues. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to work effectively in a team environment and independently. Strong problem-solving skills and attention to detail. This is a fantastic opportunity for individuals looking to advance their careers in IT support within a collaborative and innovative environment. If you are passionate about technology and customer service, we encourage you to apply for this exciting role. Join us in making a difference and providing top-notch support to our clients! We look forward to receiving your application!

IT Support Manager (ISM) - Bengaluru - (Immediate joiners to less than 30 days notice period preferred). a) Diploma B.E or equivalent in Electronics & Communication / Computer Science b) Minimum of 5 years of experience in Government / IT Industry on Infrastructure projects/works. c) Minimum of 3 years of experience in handling IT Support Operations. d) Should have proven experience in handling the team that does Incident ticketing, tracking and closing the tickets. e) Must have handled team size of at least 5 Helpdesk / IT Support operators. f) Proficient in English and Kannada; speaking, writing and reading g) Should have good communication and writing skills h) Should have excellent public relation skills ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

The Technical Support Analyst position at iMark Infotech Pvt. Ltd in Chandigarh is a full-time on-site role where you will be responsible for providing technical and customer support, troubleshooting issues, and ensuring customer satisfaction on a day-to-day basis. To excel in this role, you should possess strong analytical skills and troubleshooting abilities, along with prior experience in technical support and customer service. Your problem-solving skills should be excellent, and you must have the ability to ensure customer satisfaction through effective communication and interpersonal interactions. Having relevant certifications in IT or a related field would be advantageous for this position, and familiarity with CRM systems and ticketing tools is preferred. If you are passionate about resolving technical issues, assisting customers, and contributing to enhanced business revenues through scalable solutions, this role at iMark Infotech Pvt. Ltd could be the perfect opportunity for you.,

Role & responsibilities Lead and supervise the IT service desk team Team management Identify recurring issues and work with other IT teams to develop permanent solutions Co-ordinate the daily activities of the Service Support team and run the team daily stand-up. Target resolution times for tickets by priority. Preferred candidate profile Strong knowledge of various operating systems, including Windows, macOS, and Linux Proficiency in using IT service management tools

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Middleware Administrator at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Middleware Administrator, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Roles & Responsibilities: Perform proactive monitoring, performance tuning, and capacity planning for middleware environments to ensure optimal system health. Perform regular middleware server restarts, deployments, and health checks. Handle annual SSL certificate renewal and implementation activities. Implement and manage Security patching across all middleware technologies. Actively participate in the closure of vulnerable findings, ensuring timely remediation and reporting. Collaborate with infrastructure, application, and security teams for issue resolution and maintenance activities. Ensure all middleware servers and configurations remain in compliance with maintain standards of baseline documents as mandated by the RBI. Maintain documentation and logs of support incidents, changes and compliance activities.Middleware Platforms: Troubleshooting: Excellent troubleshooting and root cause analysis skills across application and infrastructure layers ,Working experience with the PMR (IBM) or SR with Oracle could be added advantage. Security & Compliance: Understanding of Security Patching, VAPT point closure. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise A minimum of 3+ years of overall experience in IT Middleware Domain with proven experience in Middleware Operations. Strong understanding of ITIL processes and ticketing Tools like ManageEngine and Jira or any other Strong verbal and written communication skills. Ability to work independently and within a team, Client Meetings, & External Audit. Capable of handling high-pressure production incidents and escalations. Quick learner with a proactive approach to solving issues. 24/7 production support for critical middleware applications and infrastructure, participating in a rotational shift schedule. Demonstrate strong knowledge of Linux Operating Systems, specifically RHEL, and Solaris. Strong hands-on experience with Oracle HTTP Server (OHS) & WebLogic, IBM HTTP Server (IHS) & WebSphere, Apache HTTP Server & Tomcat, and Nginx. Proficient in Linux administration preferably RHEL and Solaris. Preferred Professional and Technical Expertise BE/ BTech/MCA. Middleware Certificate(s) in WebLogic or WebSphere is a plus. Experience with monitoring tools like AppDynamics, Dynatrace is a plus. Knowledge of scripting i.e., Shell, WLST, & Python is a plus. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our systems operate seamlessly. You will be dedicated to maintaining high-quality service, accurately diagnosing client concerns, and leveraging your extensive product knowledge to design effective resolutions. Your role will be pivotal in ensuring client satisfaction and operational excellence, contributing to the overall success of our technology support team. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Strong understanding of incident management and ticketing systems.- Experience in troubleshooting and resolving technical issues efficiently.- Ability to communicate effectively with clients and team members in both verbal and written formats.- Familiarity with service level agreements and performance metrics. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Required Experience of minimum 4 Years in Technical Support Skills - Microsoft Tools Any Graduate Loc- Hyderabad & Bangalore (Only Females) CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

ticketingticketingRole & responsibilities To manage Freshworks ticketing tool and support 2 to 3 years experience Good communication Preferred candidate profile System admin Well-versed with the Freshworks ticketing tool Able to manage queries and resolve Well-versed with the Freshworks tickeing toolb

We are conducting a scheduled hiring drive for the position of Sr. Technical Support Engineer Technical Support Process on Friday, 11th July 2025 at ActioHX Solutions Pvt. Ltd., Aundh, Pune. Note: Only shortlisted candidates will be invited for the interview. Last date to apply: 10th July 2025, 2:00 PM Mandatory Details: Total Experience: Relevant Experience: Current CTC Expected CTC Notice Period Available for F2F interview on 11-Jul-25 (Y/N): Please find the key details below: Experience: 1 to 2 years Work Location: Pune (Work from Office) Key Skills: Hardware knowledge, troubleshooting desktops/laptops/servers, ticketing tools, English communication, multitasking. Other: Flexible to work on holidays & shifts. Detailed JD attached for reference. Looking forward to suitable profiles. Skills required: Computer Hardware Knowledge is mandatory. Should be well versed with functioning and troubleshooting Desktops, Laptops & Servers. Should know the terminology used. Candidate should read, write, and understand English. Candidate should be able to multi-tasks. Roles & Responsibilities: Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches. Provide L2 support to team members for tech support case log audits through email & chat. Reviewing web-based dispatch Orders and processing as per set guidelines. Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested. Validating troubleshooting and correctness of the orders. Experience in ticketing tool. Experience/Willing to work in providing online support. Compliance with company policy, process policy and procedure. Other Requirements: Candidate should be flexible for working on Indian Holidays. Schedule Adherence. (Be on time for shift) and flexible to work on any day of the week, in any time window as per the shift assigned and on Indian holidays. Should be interested in building a long-term career with the company. Qualification: BE/B.Tech /Graduation (in relevant discipline).

Job Title: Tech Support Engineer Test Company Name: Livspace Job Description: As a Tech Support Engineer at Livspace, you will play a critical role in delivering excellent technical support to our customers. You will be responsible for troubleshooting and resolving technical issues related to our products and services, ensuring a seamless experience for our users. Your efforts will directly impact customer satisfaction and help drive the success of our technical operations. Key Responsibilities: - Provide front-line technical support to customers via phone, email, or chat. - Investigate and diagnose technical issues reported by users, providing timely resolutions or escalations as necessary. - Document and track customer interactions and issues in the support system for future reference. - Collaborate with the development and product teams to address recurring issues and suggest improvements to enhance product performance. - Create and maintain knowledge base articles and user manuals to assist customers in resolving common issues. - Conduct product testing to identify bugs and ensure software quality before releases. - Train and educate customers on using our products efficiently, assisting with onboarding and providing best practices. - Participate in continuous improvement initiatives to streamline support processes and enhance customer experience. Skills and Tools Required: - Strong technical knowledge and troubleshooting skills related to hardware and software systems. - Familiarity with testing methodologies and tools. - Proficiency in using ticketing systems and remote support tools. - Excellent communication skills, both written and verbal, to communicate effectively with customers. - Ability to work collaboratively in a team environment. - Strong problem-solving skills and attention to detail. - Basic understanding of programming or scripting languages is a plus. - Experience with network configurations and support is desirable. - Familiarity with databases and SQL can be beneficial. This position requires a proactive attitude, a passion for technology, and a commitment to helping customers succeed with our products. If you are enthusiastic about technology and customer support, we invite you to join our team at Livspace. Roles and Responsibilities About the Role: - The Tech Support Engineer Test will troubleshoot and resolve technical issues related to software and hardware products. - You will provide support to both internal teams and external customers, ensuring timely and effective solutions. - The role involves documenting problem resolutions and maintaining accurate records of reported issues. About the Team: - You will be part of a dynamic and collaborative team focused on delivering high-quality technical support. - The team values continuous learning and encourages sharing knowledge and expertise. - There is a strong emphasis on teamwork, with team members often collaborating to resolve complex issues. You are Responsible for: - Diagnosing and resolving technical issues for customers through various channels, including phone, email, and chat. - Testing and validating software releases to ensure functionality and performance meet the company's standards. - Building and maintaining strong customer relationships to enhance satisfaction and loyalty. To succeed in this role – you should have the following: - A strong understanding of technical concepts, software troubleshooting, and problem-solving skills. - Excellent communication skills to interact effectively with customers and team members. - Experience in a technical support role, preferably in a technology-driven environment. - A proactive attitude towards learning and adapting to new technologies and processes.

Job Overview Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors. Responsibilities and Duties Displays reasonable working knowledge of industry standards and practices, including product details and company services offered. Offers exemplary customer service, including maintaining customer relationships. Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle. Receives and resolves support tickets with SLAs. Receives and ensure completeness of all service reports. Maintains proper documents. Qualifications Diploma/BE/BTech (Electricals, Mech, CS) 1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems. Specific skills Customer relationship management Customer Service Management Certification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage. Language, Personality and Behavioral skills Excellent verbal communication, and the ability to convey information clearly and effectively. Good interpersonal skills and customer service oriented thinking. Problem-solving abilities. Trouble shooting skills with great inquisitees to learn new things. Good time management. Open to Frequent travels. Strong attention to details Confident, Proactive and willing to take on challenges. Good listening skills and able to direct individuals. Additional Training & Certifications (Preferred) Customer service Ticketing IT System Computer skills Should have working experience of using Microsoft Excel, Word and power point presentation. Should be well versed on using computers/ laptops. Any Ticketing system (Preferred) Performance Evaluation Performance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA) SLA. Planned Maintenance Escalations Skills : - CCTV,IT Ticketing, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, physical Security,Surveillance systems

We are seeking an experienced and skilled Senior Consultant (SAP Basis and Security) to join our team in Chennai. As a Senior Consultant, you will be responsible for providing technical support in both SAP Basis and SAP Security. Your expertise will be crucial in ensuring the smooth operation, performance, and security of SAP systems. You will be expected to manage multiple deliverables and projects simultaneously while providing support for various system activities, including version upgrades, system refreshes, and audits. Key Responsibilities: SAP Basis and Security Support: Provide technical support for SAP Basis and SAP Security, ensuring optimal system performance, availability, and security. Database Expertise: Demonstrate hands-on experience in managing and supporting MSSQL and Oracle databases, ensuring effective database management and optimization. Version Upgrade Experience: Lead version upgrades for SAP ECC, Netweaver (ABAP and JAVA), and databases such as Oracle and MSSQL, ensuring smooth transitions and minimal downtime. SAP Security: Maintain and manage SAP security, including user, role, and authorization object-level maintenance, ensuring proper access control and compliance. Operating Systems: Work extensively with both Windows and Linux operating systems to support the SAP environment and perform troubleshooting as needed. System Refresh: Execute system refresh activities, including database-level refreshes, to ensure proper system functionality and data integrity. Audit Support: Provide support for both internal and external audits by preparing required documentation and ensuring compliance with security protocols and regulations. Ticketing Tool Management: Utilize ITSM/SERVICE NOW tools for efficient issue tracking, resolution, and management, ensuring timely response and resolution of SAP-related incidents and requests. Required Skills and Experience: Proven experience in SAP Basis and SAP Security, supporting and maintaining SAP systems. Strong expertise in database management and optimization, specifically with MSSQL and Oracle databases. Experience in performing version upgrades for SAP ECC, Netweaver, and related databases (Oracle, MSSQL). Extensive knowledge in SAP Security, including user creation, role maintenance, and authorization object management. Hands-on experience with both Windows and Linux operating systems in an SAP environment. Proven ability to perform system refreshes, including database-level refreshes. Experience supporting internal and external audits related to SAP systems and security. Proficiency in using ITSM/SERVICE NOW or other ticketing tools for incident and request management. Strong communication skills and the ability to manage multiple projects simultaneously. Ability to work independently and as part of a team, providing guidance and expertise to junior team members. Desired Skills (Optional): SAP HANA experience (preferred but not mandatory). Certifications in SAP Basis or Security will be a plus. Familiarity with cloud environments and SAP in cloud scenarios is advantageous.

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions. Data Management and security: Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations. Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems . Application Skillset Required Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems SQL querying: Good understanding of SQL queries, including joins, subqueries etc. Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory. Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions . Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests. Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail. Qualifications Must be a Graduate. Eligibility: Must be a Graduate. Must have 3-5 years. Willing to work in Night Shift. US client interaction experience. Location - Remote, Hyderabad,Ahmedabad,pune,chennai,kolkata.

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions. Data Management and security: Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations. Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems . Application Skillset Required Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems SQL querying: Good understanding of SQL queries, including joins, subqueries etc. Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory. Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions . Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests. Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail. Qualifications Must be a Graduate. Eligibility: Must be a Graduate. Must have 3-5 years. Willing to work in Night Shift. US client interaction experience. Location - Remote, Hyderabad,Ahmedabad,pune,chennai,kolkata.

Hiring for L1 Service Desk Voice Process Experinece: 1 year+ exp in Voice L1 Support Location: Pune (work from Office) 5 days working US Shift Budget: 4 LPA Qualification: Graduation For more info call Arwa at 8433726095

Key Responsibilities: Provide Level 2 support for desktop, laptop, and peripheral issues (hardware/software). Troubleshoot OS-related issues (Windows 10/11, macOS), application errors, and network connectivity problems. Manage user accounts, profiles, and permissions via Active Directory. Install, configure, and maintain desktop hardware, software, and printers. Support Outlook, MS Office 365 suite, and standard enterprise applications. Resolve network-related issues (LAN/Wi-Fi, VPN, IP/DNS/DHCP). Coordinate with L3 or vendors for hardware replacement and complex issues. Perform patch updates, antivirus scanning, and compliance checks. Document issues and resolutions in ticketing system (ServiceNow, BMC Remedy, etc.). Perform routine system health checks and inventory audits. Support remote users through remote access tools (TeamViewer, AnyDesk, RDP, etc.). Adhere to SLA timelines and ITIL processes for incident, request, and change management.

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools