1508 Ticketing Tools Jobs - Page 10

Key Responsibilities Grievance Handling & Compliance Acknowledge and resolve customer complaints within defined turnaround times (TAT) . Maintain a grievance redressal system to track, monitor, and close complaints. Ensure strict adherence to RBI and other regulatory guidelines related to collections and grievance redressal. Prepare and maintain reports for regulatory audits and internal reviews . Communicate resolutions to customers clearly, empathetically, and professionally. Coordinate with legal and compliance teams on complaints with legal implications. Liaise with partner NBFCs and financial institutions as required. Collections Focus & Process Improvement Work closely with Risk, Colle...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0.3 to 3 years of experience in Service Desk Analyst,IT Support Analyst,IT Service Desk,L1 Support,End User Support,Hardware Troubleshooting,Software Troubleshooting,Network Troubleshooting,Windows OS Support, Active Directory,Ticketing Tools,ITIL Foundation,CompTIA A+, VPN Support Remote Desktop to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment whe...

Role & responsibilities desktop support, sla management, ticketing tools Preferred candidate profile

Key Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team Provide Tier 1 technical support for a wide range of Adobe products across Windows and macOS platforms. Handle support requests through multiple channels including phone, chat, email, and web portal. Triage, prioritize, and resolve customer issues with a focus on First Call Resolution. Utilize customer insights and case history to personalize upsell recommendations, ensuring relevance and customer value. Accurately log all customer interactions, incidents, and service requests in the CRM/case management system. Use internal knowledge bases and technical documentation to provide accurate and timely solutions. Escalate ...

About The Role Project Role : Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Maximo Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system pe...

About The Role Project Role : Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Maximo Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance...

1.You will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email, or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests

About The Role Project Role : Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Maximo Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance...

A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include: 1. Responding to customer inquiries via phone, email, or live chat 2. Troubleshooting technical problems and providing solutions 3. Recording and updating customer information in databases 4. Escalating complex issues to higher levels of support 5. Maintaining a high level of knowledge about company products and services 6. Providing exceptional customer service and building positive relationships with customers 7. Collaborating with other teams to resolve customer issues and improve processes 8. Staying current with industry develo...

Role & responsibilities Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Train, coach and mentor L1/L2 Technical Support Engineers. Manage 24X5/7 service availability and SLA adherence. Establish and implement ITIL standards in service delivery practices. Act as escalation point for all requests and incidents. Develop and mature phone/ticket/email escalation processes to ensure free flowing escalation and information within the organization. Lead IT and Support Helpdesk project for on-time and quality closer. Maintain IT service desk policies, procedure documentation, records and reports in compliance with organization, ISO,...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Role & responsibilities Learn and understand the ship management tool to provide accurate and effective resolutions for customer-reported issues. Troubleshoot and resolve technical issues, ensuring timely and efficient resolution of tickets. Log, track, and manage support tickets using the company's ticketing system. Escalate complex issues to the appropriate technical teams or departments for further investigation and resolution. Ensure all tickets are updated regularly with progress and resolution details. Communicate effectively with customers to gather necessary information and provide updates on the status of their issues. Ensure clear, concise, and empathetic communication, maintaining...

We are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined...

Need min 1 yr exp in technical support voice Salary upto 4.5lpa Only Graduation Excellent communication skills 5 days working notice: 0-30 days Location- Pune/Hyderabad/Bengaluru Call97736167474@Bharti/ 92112 07978 bhartiimaginators5@gmail.com Required Candidate profile exp use ticketing tools- Service now, Remedy, control M (add advantage) basic concept of networking, cloud computing Analytical problem solvers who will understand issues & to resolve customer issues

Job Role: Network/Desktop support Engineer Experience: 0 – 1 Year Qualification: Any degree (2017 to 2024) Gender: Male /Female Salary: min 2.75Lpa to max 3.50Lpa work Location: Chennai, Hyd , Bangalore Contact call/WhatsApp Subhasri HR 7550 143 827 Required Candidate profile Need to bring resume hardcopy and passport size photo. Fresher and experience can apply Perks and benefits Medical insurance, cab facility

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Need min 1 yr exp in technical support voice Salary upto 4.5lpa Grad 5 days working rotational shift & off notice: 0 - 30 days Excellent communication skill to attend/resolve client issues on calls/chat dm: 7289094130 / yashika.imaginator@gmail.com Required Candidate profile exp use ticketing tools- Service now, Remedy, control M (add advantage) basic concept of networking, cloud computing Analytical problem solvers who will understand issues & to resolve customer issues

Location: Pune /Bangalore / Hyderabad Immediate Joiners Only Experience: Minimum 2 year in International BPO - Service Desk Skills: Service Desk | Troubleshooting | Technical Support | Active Directory Any Graduate CTC- 4 LPA Night Shifts

Role - Team Lead Designation of TL on paper is mandate Skills - Microsoft Application troubleshooting | Windows support | IT Helpdesk Exp - Min 4 Yrs | WFO | 5 days working Immediate Joiners only | hyderabad 91163 24602 | teena.ghrs@gmail.com

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 an...

Experience & Qualifications Minimum 5 years experience with Vulnerability assessment, Patch Management, Intune, SCCM and WSUS in a multi-site, enterprise environment. Role summary: Provide advanced technical support and administration of the core infrastructure systems Vulnerability Assessment, Patch Management for Server and Clients, SCCM and Intune, Windows Server, Windows 11, Autopatch, Defender, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies. Provide input and help to implement/enforce security policies. Ensures virus management and security systems are updated and operating properly. Resolve issues in a timely manner and enters resolution ...

Role: IT Helpdesk Manager Experience Required: 1012 Years (IT Support / IT Infrastructure / IT Helpdesk) Key Requirements: Minimum 5+ years of experience working with US clients and managing teams. Strong expertise in Azure, MS Office 365, Intune, AWS, IT Operations . Must have worked as an IT Manager (on papers) for at least 1 year . Graduate qualification is mandatory. Only Male candidates eligible. Job Details: CTC: Up to 25 LPA Work Mode: Complete Work from Home Working Days: 5 days (Saturday & Sunday fixed off) Contact: Varsha – 9251688428

Join our Team About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction. What you will do: End-to-end applications monitoring. Triaging of alarms from monitoring tools Monitoring performance graphs and dashboards Handling customer calls and emails User access management in application nodes and GUIs C...

About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction. What you will do: End-to-end applications monitoring. Triaging of alarms from monitoring tools Monitoring performance graphs and dashboards Handling customer calls and emails User access management in application nodes and GUIs Creation of tro...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.