50 Ticketing Tool Jobs - Page 2

Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our main target is to keep business up today & every day. Our global team is working in 20 countries and covers all geographical regions. Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English Responsibilities are - Manage all IT request...

As a team lead at Lenovo, you will be responsible for supervising and guiding a team of technicians who handle network operations, data center activities, and end-user device support. Your primary focus will be on ensuring that all team members are well-trained on processes, technical tasks, and customer service expectations. Your role will involve supporting engineers in day-to-day business as usual (BAU) operations on data centers and networks, as well as monitoring and reporting on performance. You will also be responsible for managing customer service and escalations, assisting team members with network and data center operations, and handling issues as they arise. To excel in this role,...

Experience with Windows installation and troubleshooting, hardware desktop and laptop part replacement, as well as troubleshooting. Knowledge of office peripherals such as printers and scanners. Able to identify problems and provide technical solutions. Stay updated with system upgrades and ensure systems are maintained updated. Proficiency in crimping, punching, and LAN testing. Familiar with anti-virus software, setting up meeting applications, and ticketing tools. Basic Requirements: - Minimum of 2 to 4 years of relevant experience. - Graduation in any field. - IT related training or certification. - Age below 35 years. - Fully vaccinated. - Immediate joining or a notice period of 30 days...

You should have experience with Windows installation and troubleshooting, as well as hardware desktop and laptop part replacement and troubleshooting. You must also possess knowledge of office peripherals such as printers and scanners. Your responsibilities will include identifying problems and providing technical solutions, ensuring systems are up to date with upgrades, and maintaining updated systems. Additionally, you should be skilled in crimping, punching, and LAN testing, as well as setting up anti-virus protection, meeting applications, and ticketing tools. Basic requirements for this position include being a graduate with a minimum of 2 to 4 years of relevant experience in IT, as wel...

The DCS Change Management team is responsible for controlling and managing the life cycle of all Changes within the Colt DCS operational environment. This process involves planning, coordinating, and communicating changes to various elements of the DCS operational environment. As an engineer (Analyst) based in India, you will play a crucial role in supporting the Change management process within DCS Service Operations India. Your responsibilities will involve working in alignment with the Global teams of DCS Operations and DCS Technology functions across Europe, Asia, and India. Under the guidance of the DCS Change Manager, you will be tasked with managing standard requests for Change to the...

As an Operational DATA Analyst at our company, you will play a pivotal role in managing both proactive and reactive cases for our existing customer base. The accuracy of data is crucial for the success of our company, and your understanding of the various data aspects of the platform will be essential. Your responsibilities will include troubleshooting and resolving data-related issues in Microsoft SQL Server, coordinating with vendors for software integrations, and creating and modifying SQL Legacy DTS packages, SSIS packages, and store procedures. Your ability to work well under pressure, especially for critical issues requiring prompt response and resolution, will be key in this role. Mai...

As the Manager/Senior Manager for the Global Support team at Sirion, you will play a crucial role in leading the Service Desk function. You will be responsible for managing a team that serves as the initial point of contact for all business users, internal and external, ensuring timely resolution of L1 queries and efficient routing of tickets to the relevant departments. Your focus will be on executing the service desk strategy to enhance customer service and build a global service desk that operates 24x7x365 to support Sirion products for customers worldwide. Your responsibilities will include running the global service desk, identifying and routing requests/incidents, monitoring ticket que...

As a valued member of our team at Gallagher, you will be an integral part of our global operations, particularly at the Gallagher Center of Excellence (GCoE) in India. Here, we uphold the values of quality, innovation, and teamwork, and we are committed to making a significant impact while building rewarding, long-term careers for individuals like you. Your role will involve possessing strong knowledge of HR processes and the entire employee life cycle. You will be responsible for creating process maps and documentation, working on time-bound projects, and preparing statutory reports. Additionally, you will need to have a strong understanding of HR systems, automation, and ticketing tools, c...

As an Operational DATA Analyst at Solera, you will play a crucial role in handling both proactive and reactive cases for our customer base. The accuracy of data in our software applications is vital for our success, and you will be responsible for troubleshooting and resolving data-related issues in Microsoft SQL Server. Your ability to work well under pressure, especially for critical issues requiring prompt responses, will be essential. You will collaborate with vendors to set up and troubleshoot software integrations, create, modify, and troubleshoot SQL Legacy DTS packages, SSIS packages, and store procedures. Additionally, you will convert, manipulate, and scrub large volumes of data in...

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due ...

As a member of our team, you will be responsible for performing Delta Refresh on a daily basis. Handling queries efficiently through our ticketing tool within the specified Turnaround Time (TAT) related to OSWALD and Park & Post will be a key part of your role. Your analytical skills will be put to the test as you analyze and provide solutions for queries regarding Journals, ICO Agreement, etc. Approving Application Access requests and supporting the team with Authorization metrics queries will be crucial tasks. You will also serve as the Single Point of Contact (SPOC) for User Acceptance Testing (UAT) during new releases, ensuring a smooth transition. During month-end processes, you will su...

Are you ready to take on the role of Lead Engineer - Service Delivery in our dynamic SRE core settlement team and contribute to unlocking the potential of various businesses The team you will be a part of is dedicated to supporting multiple Critical Platforms (BankCard, Issuer, EF, EM, Discover, DisputeManagement, Gift Cards) that play a crucial role in merchant settlements within the US geography. Operating in 3 shifts, the team ensures 24X7 support for these applications, resolving issues within specified SLAs. Collaboration with relationship managers is essential to investigate and provide accurate resolutions to merchants regarding settlement-related concerns. In this role, you will: - E...

Experience in a technical support role, preferably with Windows environments. Strong understanding of Windows operating systems, including troubleshooting common issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a user-friendly manner. Active listening skills and a genuine desire to help others. Proficient in PC troubleshooting methodologies and remote access tools.

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply. Wed be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ prof...

Job Title: Salesforce Support Consultant_L1 Address: Kadubeesanahalli, Bengaluru Shift: 4pm to 1 am IST Work Type: 3 months CTH Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home) Job Description: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation Functional support in any of the applications where the Client uses Salesforce in a production environment (including support of related sandbox or test environments) Help desk break/fix tickets or incident Respond to issues/incident based on Severity within S...

Role & responsibilities: Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc. Graduation but Post-Graduation (any specialization) will be an advantage. Excellent written & verbal English communication - IMP Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, CRM, SIEBEL etc.) Knowledge of MS tools (SharePoint, Excel & PowerPoint) Attention to detail and ability to follow guidelines Ability to maintain highly confidential and sensitive information Ability to deliver against agreed objecti...

About ClerksWell ClerksWell is an award-winning digital agency and proud Umbraco Platinum Partner, Sitecore Silver Partner, and Optimizely Bronze Partner. With a team of 35 across the UK, India, and Ukraine and a close-knit London office of 10 were known for our bold thinking, technical excellence, and a culture that values long-term collaboration. The role Join our Service Management Team (SMT) as a Software Developer. This role is pivotal in maintaining and enhancing the performance, reliability, and scalability of our client-facing platforms and some internal tools. You will work closely with project managers, account managers and across multi-platform teams to resolve issues, implement i...

We are seeking an experienced CRM Support Lead with a strong background in Zoho Help Desk and CRM tools, preferably within the BFSI sector. Responsible for managing CRM-related support operations, supervising a team, handling audits, support issues. Required Candidate profile Lead and manage a team of 5 support engineers handling CRM tickets and issues Oversee daily support operations through Zoho Help Desk. Maintain CRM-related documentation, SOPs, and training materials. Perks and benefits To be disclosed post interview

6 months to 1 year in technical support Comfortable in rotational shifts- Night shifts / weekend support/ complimentary Exp: Technical support in marketo (product) If prior plus point If not then application support experience Troubleshooting , GD/ Technical/ Manager

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channels Collect complete details of the issue being reported, log a ticket on the ticketing tool. Carry out initial triaging to ensure ticket has complete information, appropriate priority and impact details, appropriate support team for assignment. Ensure associated internal tickets are created with complete information and appropriate support team assignment. Regular follow up on tickets to ensure progress is being made by support teams; up to date progress updates communicated to customers, appropriate usage of the tickets...

Job Title: Office 365 Administrator Job Code : JD2208395 Location: Remote (Permanent Work from Home) Work Hours: Full-Time | Night Shift (Fixed) Working Days: 5 Days & 2 days off Experience Required: Minimum 4+ Years Summary: We are looking for a skilled and experienced Office 365 Administrator to join our remote IT operations team. This is a full-time night shift role ideal for professionals with a solid background in Microsoft 365 administration, Active Directory, and user lifecycle management. The right candidate will be a proactive problem-solver who can handle global admin responsibilities and ensure smooth day-to-day operations of our Office 365 environment. If you are detail-oriented,...

Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our main target is to keep business up today & every day. Our global team is working in 20 countries and covers all geographical regions. Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English Responsibilities are - Manage all IT request...

Atleast 2+ years of Experience in supporting Desktop or Laptop Users Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8) Should have knowledge on first level hardware and local network troubleshooting and Installation of software. Troubleshooting of Browser related issues Basic understanding of DNS/DHCP/Windows AD Understanding of ITSM tool and ticket handling Provide technical support to end users on their day-to-day activities Monitor and perform the Compliance related activities and ensure the required compliance target is achieved. Publish daily/weekly/monthly report as defined with zero errors.

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network troubleshooting skill level 2 mandate. Asset management and IMAC process awareness. Windows Operating system. Ticketing tool knowledge. Office 365. Strong communication skills. Good analytic & strategic thinking.

6 months + experience in Application/ Production Support in banking domain. Certification/ knowledge is a must in ticketing tool (JIRA/ ServiceNow), SQL Queries, Server, Troubleshooting application issues, deployment, IIS, Apache, Tomcat, Websphere. Required Candidate profile Excellent communication skills, willingness to learn on the job & to put extra efforts. Excellent academics is a must. Once in the lifetime opportunity to take off your career with India's # 1 bank.